Reviews of Papillion Tire, Inc. (Tires)

Derek Evasco

I have just started going to Papillion Tire for the past few months. They have great customer service and are always more than willing to help. They make it convenient to be able to drop and pick your car up after hours.

Angie Moon

Doug took his time to explain the repairs my car needed. He was very patient when I asked questions. They did a great job at a fair price. I would definitely recommend Papillon Tire.

Coral Healey

We have been taking our vehicles here for over two years now and I wouldn't go anywhere else for service. Doug and his employees are always courteous, helpful, and their service on our vehicles has been exemplary. The one time we had an issue that wasn't fully resolved it was through no fault of theirs and they took care of completing fixing the problem with no labor charge to us (we'd replaced a belt just a month prior but because of an engine issue the belt had become too worn down. They fixed the overall issue but not the belt since it was still so new. They only charged us the cost of the belt the second time around). They're easy to work with and one of few remaining mechanics that do not overcharge or talk you into things you don't actually need to have done. I'd suggest them to absolutely anyone needing vehicle repairs.

Una Mckeever

Working in the area, from out of state, I was extremely satisfied with their service. Will bring all my vehicle's issues and or maintenance in the future. Thank you Doug and all your excellent mechanics!

Connie Dickerson

Doug and his team have been taking care of my Saturn ION since I bought it in 2004. It has 180k miles and purrs like a kitten. Why, because Doug and his team diagnosed the problem, quoted me a fair price and get the work done on time. I may not make it in to Papillion Tire for every oil change, but if my car is sounding rough, or the breaks are chirping, or a belt is squealing, or my engine light come on, I'm taking it to Papillion Tire!

Matt Sommer

I have gone here for all my car problems since I got my first car in High School. The owner was a family friend and my parents had always gone there. Every time I went in, I got the feeling that they treated me differently because I was a kid, but in the ten years since, that has not really changed. I always feel like they are trying to over charge me for the work they do. Marking up the price of parts and charging for unnecessary service and excessive labor. The last time I went in I asked them to see why my check engine light was on. They told me I needed a part and it would be about 400 dollars. I said Ok because I didn't really know any better. When I went in it was almost 50 dollars more than they had quoted me. I noticed that they had charged me for the diagnostic despite the fact that I had gotten the repair at their shop (not completely unusual, but generally a shop will waive that fee, especially for long time customers). When I got home I googled the part along with the reference number from my receipt and found that they had charged me 4 times what it was selling for on Amazon. Either they have the worst parts supplier ever or they are seriously scamming people. I will not be returning.

Lynn Murphy

As a customer of Papillion Tire for nearly 20 years, Doug and everyone at Papillion Tire has always given me friendly, fair, honest and exceptional service! It means a great deal to me to be able to trust that I’m being taken care of for all my car care needs.

J G

Wasn't a big fan of the customer service and over paid for a used tire.

Zach Cardisco

Fantastic quick service at a great price

megabucksavings

I have gone here since I was a teenager. Was a family friend. I went to them no matter the charges given that I could trust the work. I always felt they did a great job on my cars, still believe they do a great job for repairs and auto fixes. The customer service is poor and I was denied taking my car back there because I was honest about my concerns with them stripped a lug-nut from prior oil changes, for the second time. They were not willing to admitting that they stripped it. I have always gone to them for repairs and oil changes, unless I had skipped and had to go to Walmart. The two times I did this was when I couldn't get it to him during the week, since they aren't open on weekends or past 5pm, one on a prior vehicle and one on my current vehicle, Walmart said they could not do an oil change because the people that did the oil change prior (Papillion Tire) stripped the nut and they (Walmart) don't use electronic tools to tighten and untighten, Papillion Tire does. Both times I went back to Papillion Tire to indicate the concern and to fix it at no cost and they were not willing to admit to a mistake. No one on this planet, no business is perfect and people make mistakes. He knows I have only received through him, clearly not being able to go to someone else because of the stripping. If they saw it was previously stripped, why can't they say, hey this looks stripped and may need replaced, would you like for us to replace it? But no, they denied it and didn't want to do the oil change and replace the part for free. I don't even care if it was reduced price or no charge for the part. I just wanted him to say ya, sorry we use this tool and it stripped it. I had my partner at the time, before taking it in to even look at it and it was completely stripped. He could see clearly the issue and he couldn't even do the oil change completely because even at his strength, could not pry it but when we took it to Doug, he denied and said we couldn't do business with him because of the way my partner had treated him. Given that since that incident, I had taken it in for over $700 in work. He said he had said disrespectful things to him and that is not even true. Why now can we not take it back even after fixing my car again, even after the oil change situation. It is a matter of being honest and fixing your mistakes. That is what a good business man would do for his customers but everything to him is a matter of the dollar! And that is that. I will not recommend him in the future, given that he turns away a long time family friend that has given him business and trusted his work, even if the prices are a little overpriced. This is business not personal, handle it in a professional way and own that you are not perfect just because you have high ratings. Gone to your head clearly. I have always had respect for him, given I always felt he thinks he is better than others but I have since changed my thoughts entirely and have lost respect as a business man. This is only to give you a fair warning that they will not admit to a mistake if there is one. Otherwise, you pay higher priced but you can trust that your car will get fixed, as long as you have the money. I know plenty of people that can do just as good quality work for much lower costs and I have since been satisfied with my change. Also better hours at the other place.

William Frankman

Been taking my car there since I could drive and my family did even before that. Doug does a great job and they give it to you straight. Plenty of cars to fix, they aren’t trying to rip anyone off.

Mark Ackland

Been using for years on all our vehicles, very friendly and great work at a reasonable price.

Ray Rodriguez

Talked with the owner about different tires. Very friendly and professional experience. He's genuinely a good guy and helped me with the difficult situation. Highly recommend Papillion tire.