Reviews of Firestone Complete Auto Care (Tires)

Derrico Allen

Great Customer Service!

Kim Mihalics

Kind and professional staff.

Joshua Nario

This place is a scam. I spent $864 to replace my alternator and the engine gasket. I even placed my trust in them for doing an oil change and maintenance. Two days after I got my car back, my clutch broke. They are not sure if they touched it, but they cannot fix it. Don't let their welcoming atmosphere fool you.

Joshua Thomas

Twice they turned me away once 15 mins to closing and once when it was raining horrible customers service

Kevin Price

Walked in this place told them I got squeaking in my engine so they changed my brakes and rotors got my car back told them they didn't fix the problem then they tell me I have to change all three belts get that done come back 2 Days Later with the same problem manager tells me I need to change my power steering pump I didn't want to spend anymore money brought it to another mechanic a month later just for them to tell me the belt are loose and they only change two and I paid for them to change 3 horrible place wouldn't recommend anybody to go here and the mechanic stole my key lock for my tires!

Katie Moreno

I come here for everything! Friendly staff and they don't take advantage of women with assumptions of lack of knowledge due to auto repairs. They have helped me with any questions I have and recommended me to things I need. Tons of savings online and through the app. Highly recommend.

David Watts

I have been using this business for routine maintenance (oil changes, tire rotations, alignment, etc) for four years now and I couldn't be more satisfied with the service I have received. While reading the reviews can add skepticism, I have never once had a bad experience, granted this is also not a specialty shop (i.e. transmission specialists or engine specialists). I have bought two sets of tires (neither of which were Firestone) from them and each time the representatives worked with me to find the best deal. I even trusted them to replace two major suspension components on my Land Rover as they saved me several hundred dollars over going to the dealer. Finally, all of their mechanics are ASE (Automotive Service Excellence) certified, which added an extra layer of comfort in my opinion knowing that their mechanics just aren't some guy off the street in St Robert. Overall, and based on my experience with them, I would trust this shop to provide good quality standard and routine maintenance to your vehicle.

Kirk K

At 10am, I dropped my car there for inspection, oil change and tire rotation. They did an ok job of rotating the tires. They scuffed one of my rims. Later that evening around 6PM!!, they called me, saying my car was done and ready to be picked up... Went to pick it up the next morning and saw they never did the inspection (old inspection sticker was still on the windshield) but they charged me for it!! What crooks! The moron at the counter said "oh we ran out of stickers"... I demanded a refund. Well... I only had a day left to get the inspection done so I went to Hylan Auto Repairs on Hylan and Burbank, they did the inspection within 20 minutes. Do not waste your time at firestone! GO TO A REPUTABLE PLACE! They are trained to take your money and not service your car properly.

Samantha Heib

I had my car at another auto shop for three days before they gave up saying they didn’t have any other ideas as to what my car’s problem could be. I took it to Firestone and Joe had my problem solved in two and a half hours. He got me a new part and installed it all in the same day! I’ll never go anywhere else.

Mr Happy

Very professional and tactful. They help you work through your issues and will even work with you on pricing!

Michael R

Excellent service always straightforward

Larry Raimondi

Good service

Annalisa Rizzuto

Very nice staff they were very helpful :)

mark giacin

I want to give 5 stars due to the techs that helped me out of bind when my car broke down. I was at a neighboring business when my car wouldn't start. One of the technicians walked over and gave me a jump to get running. I drove over to have them check my battery and sure enough it was bad. 5 star service from those guys! Now the 4 star experience, they charged me $50 to replace the battery, 10 minutes worth of work. When I asked the manager about it, his response was " I don't set the prices, you can to Autozone if you would prefer!" I won't be going to a Firestone ever again.

Justin Garratt

My alignment cam out great

Charming Taliloa

Had my truck ready to go in a few hours with no appt! Awesome, courteous and knowledgeable team, with reasonable prices! Thank you FIRESTONE COMPLETE AUTO CARE TEAM!!!

Soeul Mates

Excellent customer service and they are really nice. Planning a long trip and ask them to check everything. They did a courtesy check and helped me fill my spare tire and found a leak in my tire and repaired it. Highly recommended!

Anonymous User

Gave the car for engine check up a day before in the evening and they said they would provide by 7 pm and if i leave it they will tell me early next day. I call them at 9 am and 11 am next day and they said they are working on it. And Tom is really rude and saying they are working on it but if you want come and take it back. If it was not the engine light I would have taken back the car and would have gone to different shop. I will recommend not to go there and waste your precious time and money unless you are going to stay there and get the car back.

Arpan Soni

worst service experience with this location. They give me appointment at 4 PM and they gave 2 hours estimation time to complete my car work. I am sitting in waiting room around 6 PM I asked one Representative how much more time it will take and he said "We didn't started your car work yet". To much attitude.

edward cosenza

I've been going here for years. The staff is unbelievably helpful. And akwaysxwirk to get you the best price possible. I highly recommend this place

Angel Santiago

Good service

Robert Brown

Firestone provides very good, honest service, but be prepared for it to take longer than they estimate.

nathan

The coupon I found was the only reason I stopped by. Otherwise it would have been a ripoff.

Johnny Reyes

Got a great deal on tires and 6 months interest free on my purchase. Staff was very helpful and location was convenient. I would not recommend this establishment for an oil change. Waiting an entire day for a simple service doesn't outweigh the convenience of location.

Perfect 1847

The manager Tomer greeted me as soon as I walked in. Asked me what my needs were and gave me two options, one was a little less expensive than the other. Most shops will only give you the expensive option. I returned about an hour later and gave him my car to service. A truly positive experience. After a short wait my car was done. Tom gave me further protection options which I purchased. Definitely a customer friendly Auto service shop that I recommend to everyone.

Michaela HUNTLEY

Good work but make sure you get the parts you ask for had issues twice.

pavel salmin

very nice staff fast service I recommend

Oleg Chernov

This was my company designated facility. Service is slow and lacking, this place matches generally crappy New York City service level.

Aurora Ellis

Dishonest and money hungry. I was told over the phone after bringing my car in for an oil change that their "courtesy check" revealed brake and tire damage that was in need of immediate repair, totaling over $600. When I explained I didn't have enough for the repairs at the moment I was told I could not drive my car home, I would have to tow it the three blocks to my house. It was not until my husband saw my distress and took the call from me and asked what legal right they had to keep our vehicle that the tone of the manager Josh changed from "you can't drive it off our lot" to "you shouldn't drive it off our lot". Yes, my car can use more than an oil change, but their courtesy check seemed to only notice the expensive hidden issues, not the cheaper obvious ones like my wipers being ripped. I am not ignorant to the condition of my vehicle, merely operating within a very tight budget. I did not consent to my tires being removed for any reason but one was off when my husband and I returned to collect the car. Thankfully after signing a waver I was able to bring the car home, though after seeing the tire removed I'm now paranoid something was tampered with or adjusted intentionally to bring me back to the shop. My one saving grace is that they have everything on camera so if anything was tampered with we'll have evidence of it. I will not be bringing my vehicle here for future repairs as I do not appreciate the way I was treated and then told it was my confusion when I brought attention to the verbage of the phone conversation. I completely understand any potential hesitancy to release the car prior to repairs both from a human stand point and a company stand point, but to be told I cannot take my vehicle unless it is towed is a gross misuse of power. Much to my chagrin the phone calls are not monitored the way the shop is (or so I was told) so I have no evidence to dispute the manner in which I was addressed in the initial call.

Johnny Estephan

Good service and good quality for the tires.I get 10% off for four firestone tires with taxes and fees for almost 500 and something!

Caleb Johnson

EDIT: Had to have the transmission seals redone at a Fire Stone here at Fort Hood. The mechanic even said it was this locations fault that they had to be redone.

Craig Wiley

I had tires replaced and front brakes done several months ago at the Manchester NH facility and during the courtesy check they removed my air filter and never put it back in. Two days later the car went into limp mode stranding my wife and two children on the highway. I had the car towed to a mechanic that eventually found that the air filter was missing. The diagnostics and labor with throttle body cleaning cost just under $300. Once I informed the Manager, Chris, what had transpired and sent him the bill he agreed to reimburse me. It has been two months of continuous calls and still no refund. He has promised a half dozen times to put in the refund and nothing has gone in yet. Every time I call he tells me it will be just another day. When I visited them on a day Chris said to come in, he slipped out to an appointment at the time he told me to come down. The manager is a weasel and the workers incompetent...AVOID!

Katie McKenzie

Always extremely friendly and honest.

Phyllis Morgan

I have been going there since it opened. Good staff, great.service, reasonable prices. Do not try to gouge you for extra services. Only drawback is getting there when driving south... You have to do a U-turn at a busy intersection. They stand by their work and also do your servicing as promply as possible.

Muge Sevimlier

Mgr. Phillip is not a good fit for FireStone. It was a first time for me to visit them on before the Labor Day..In first few minutes he had raised his voice towards me., for no reason??? As he was treating his child.. As we all we know, no matter what, the "Good "Customer Service is must!" Next thing I know, I got an estimate of, $ 1,600! He was kind pushy and obnoxious on top of it! You know what? I ll go to another car repair shop! Because, I got options..Because, everyone deserves respect and courtesy! If you are reading this, you may think twice as well!

ryan joyce

I have never used there services but in passing i have spoken to the mechanics on occasion very friendly

J Fournier

I've been coming to Firestone as a loyal customer for over 6 years. Chris, Greg, and Marshall all greet my wife and I by name and are honest. Recently my wife's car broke down and she needed a tow. She called AAA and told them she was having ti towed to Firestone. In a panic she called Firestone upset. Chris reassured her on the phone he would wait for her car to be towed. He also told my wife on the phone to make sure the tow truck driver had identification and was a member of AAA. It's so reassuring that these men truly care about their customers and are doing honest work. As a sign of over and above service, Greg washed her windows and I was able to pay over the phone. This is by far one of the best businesses in Manchester.

Greg Pitera

Good, quick quality service.

Bryan Yangali

Very displease thats two of my after market lugnuts got striped out granted they replaced them but they dont match not even same color

Randy Gaess

I called to make an appointment and as it turned out I lived only 3 minutes away and they said that they would put me right in when I got there. I jumped in the car and was there in 3 minutes. When I got there they said that two people had driven in before me in that space and time. However, those cars were already on the racks and I think they lied to me and just wanted my business so they said what I wanted to hear. I don't recommend them.

Matt Shannon

Unbelievable service and staff. Special thanks to Tyler and Josh for their hard work and professionalism. Firestone is in good hands at Fort Leonard Wood!

Dan Y

Don't come here if you got a nail in tire, they will tell you its unfixable. They just want to sell you new tires that they don't stock. Went to a different place and without questions tire is being patched. Plus staff or so called mechanics drive around the parking lot like its a race track. Be smart stay away 0 stars

Chris Parks

Great experience. Sure the staff will point out all shortcomings on your vehicle, but you can always say no.

Robert Platt Jr

Quick appointments. Good for immediate repair work oil or inspections and tires. Check your pricing of rpeiars first or ask for second opinion for anorher station.

Tim Romeyn

Amazing service and super friendly staff. Highly recommended !

Vera Fedorenko

Was in a super time crunch and Mike worked with me and was able to help me out to get my rental fixed asap. Great customer service!

David Atef

Excellent place

Glenroy Cole

When they are not too busy, this location is very accommodating.

Jenna Learned

Superb staff and customer service! We love Bing!!

Meli Dee

Very Friendly

Michael Irenski

I have been going there for years. Pat the store manager is a very friendly and helpful individual. He runs a smooth operation and greets his customers with a smile and hand shake. Works with you to maximize the optimum operation of your vehicle while, trying to save you as much money as possible. That is why it is so important to have routine scheduled maintenance performed.

marci morales

DO NOT let Nick Manning anywhere near your car he will steal out of it!! And the managers wont do anything about it

Robert Shaw

They back up the product they sell

Harold Schaefer

Not sure their mechanics know what they are doing

Joseph Faele

Fixed a part & then car be idling up & down and then was told could not be fixed that now became a computer problem which now the computer needed to be changed. They really suck!

Rachel Bohrman

They kept our vehicle for 3 weeks after they said they'd be done in one! That, and they tried to charge us twice for something (thankfully, my sharp-eyed husband noticed that the bill was off). I definitely wouldn't go with them again.

Bruce Goldfarb

Doug was the man.. Got me in Got me out on a very busy day!! The day before Labor day weekend. He handles himself in a manner that the ownership should be proud. Thanks Doug and enjoy the candy;-)

Jay Yogeshwar

Courteous and prompt service, reasonable prices

Stanley Plock

I had my BMW X5 checked when we bought it in January. I took it to Firestone in April for a safety check because we were planning a long trip. They gave me an estimate of $4,400 for Front End Parts and Labor. They said I should not drive it as it is and wanted to start the repair right away. (Before I could get a second opinion. So, I took it to my regular mechanic for a check-up and he agreed with the original check in January. He said the parts were slightly worn but did not need replaced. He told me that the mechanics at Firestone get paid commission where his mechanics are paid by the hour. I recommend going to Sun Auto on E. Sunset Road for a second opinion. They saved me $4,400!

Laura Hogenmiller

Went there twice within 2 weeks to get my car fixed and spent around $3000.00 yet my car is in the shop 2 months later for the same problems this time I took it somewhere else. I guess I learned the third time around? I heard such great things about them so i tried it out and literally got screwed now im seeking legal advice. If you care about your safety do not go here.

Suraj Padmakaran

The employees are very rude. They dont care about the buisness and the customers. I was there on a friday evening at 6pm appointment and they refused to service my car/change tyres. The guy wanted to go home it seems... I had to take uber from Manhattan to make up to the appointment on time. They could have given me a heads up.

Donald Schwartz

Excellent service and very fair prices. I do wish they'd replace the cracked, nasty chairs in the waiting room

Divina Arellano

I feel clients will appreciate if staff member let know clients what is the problem in car before starting any work. When they don't let the client know, it feels being force to pay for some service not requested.

Charles Kominek

Poor management. Poor customer service. Poor attitude. Ted Weins does much better job.

Daniel Flotten

I brought my car in because the window would not roll up, and since it is a late model BMW it ended up being a complicated issue but the manager was efficient and courteous and diagnosed the problem quickly. It worked out that the fix was too expensive so I had to work on it myself, but I called around and other shops had a very similar price. They did not charge me anything for the diagnostic and did not try to upsell me on extraneous services. Excellent experience overall.

#CrooksLife

I dealt with the new manager Chris stout, he was very professional and easy to work with. They were pretty busy but somehow I was in/out within the hour. Couldn't have been an easier process and will definitely be returning to buy my next set of wheels, 5 Stars earned.

Jon Dickinson

Chris the manager is a nice guy. Great to Uber drivers! No hassles w discount .

Keith Nelson

Have been going here for years and am very disappointed. I recently went in for an oil change which was fine. But after doing a brake inspection I was told that my caliper was failing and that I needed new rotars and brake pads. Which was done just over a year ago. Not having the time to deal with the problem right then ( thank god ) I told them I would bring it back another day. A friend of mine, also a mechanic asked if he could take a look at it. After doing the same inspection that they did he said the right front brake pad was only about halfway worn not the 2 mm that I was told and that the caliper wasn’t failing the pin just needed to be reset back in it. So since I had already bought all the parts he replaced the rotars and pads. Savings of about $650 dollars as I was quoted over $800 for this work to be performed. As it stands now I will never bring a vehicle to a shop that is going to lie to and make up things just to get more money. They used to be a very honest shop but even after looking at their markup on parts that they are ordering I was in shock. And trust me I know they need to make money too I am not one of those people, but the markup is quite a lot. Take a look at it for yourself. Very disappointed and frustrated, but glad I found out how full of it they were before I let them work on my car again.

Aida Molinary

I always go to have my car checked before a road trip. Very courteous. Except i going for one thing and end up spending for other little things. They always have something to sell to keep your car running well.

Julie Flores

Always thorough and courteous.

Vincent C.

Went for a scheduled oil change and tire indicator showed low tire pressure. After about an hour, the sales adviser called me over and said a tire had a large piece of metal stuck in it and the tire was "not repairable". He said since it was 4 wheel drive, I would need 4 new tires (although the wear on the tires was about 50%). He said I would also need an alignment and the rear brakes would need to be replaced (I had no problem with my brakes - no squeaking, no grinding - no problem). The cost for this - over $1,200. I told him I was not prepared for this and will take the car to my regular mechanic. I did and he thoroughly checked the tire in question. It had one nail in the middle of the tire and he fixed it for $10. Certainly "repairable". I will never return to the Woodbridge, NJ Firestone or any other Firestone because I do not trust them after this. Not good business. Beware!

Ray Hart

I have used other Firestone locations in the past and had fantastic service, so since I've just recently moved to the area I decided to head to this location. Unfortunately, my experience was quite the opposite of what I've come to expect. I was only looking for a battery replacement, but was told that I would also need an alternator replacement. I decided I would hold off as the cost seemed like much more than I believed this should cost. I decided to call a different Firestone location, and for the same battery and alternator was quoted $170 less. I promptly headed to that location for repairs, at which point I learned that there was actually nothing wrong with my alternator and it did not need replacing. This location had attempted to have me pay for a $450 service and part replacement that was not necessary. Firestone certainly hasn't lost my business, but this location has.

P Drury

Fast service and flexible. They were great to work with.

dhana sekar

MUST READ REVIEW : This is the worst service center in the world. They told my wiper has to be changed otherwise it would damage the windshield I said OK to it.They charged me for changing the wiper and few other internal car parts. I get to know at the later stage that wiper was not changed from a different service engineer. When I called them back they agreed to change the wiper. However they have charged for the stuff which they didn't changed. The funniest part is labor charge also applied for it. They might speak well but not good in work. They said they replaced my break pad also. Now I am planning to take it to a different service engineer to check whether it was recently changed. Everyone doesn't know everything about the car we blindly go with their words but when they lost the trust they are not going to get back their customers.

Daniel Scheinman

I arrived at near closing time needing new tires, breaks and an alignment. Randy, Mike T. and Jake G. all stayed an hour after closing to fix my car! They would not leave until THEY were satisfied it was perfect. Hats off to the wonderful team at Firestone. I hoghly reccommend their service department.

Constance Kanneh

They do excellent work

Tara H

Everytime I come to Firestone I get amazing service and quality tires. I not only am a customer but I refer friends and family because I want them to get the best quality for the money they spend. People work hard so they need reliable tires at a price they can afford. Thank you Eddie for your great customer service!!! We appreciate it!!!

Fryda Sofía

They are doing a good job

Ricky Matthews

This place is terrible ! I took my vehicle there and they charged $90 to test a faulty window motor after they failed to mention any charge up front for the estimate I asked for. They also tried to tell me the replacement part was almost $400 to replace when I can buy online for less than $50. I wouldn't recommend this place to anyone.

Jonathan Kwon

Great people and honest service.

H Grossman

My oil light went on & they were able to do an oil change late on a Sunday afternoon. Not too long after leaving, my car experienced excess exhaust & people motioned for me to pull over. My hood was engulfed in white smoke & it smelled like burning rubber or oil. Long story short: The cap was not put back correctly. The Mgr at Firestone was very apologetic & refunded me the cost of my tow (to RI, no less), tip to tow truck driver and the topping off of oil. I have always done business with Firestone and will continue to do so. They are a class act!

Edwin Galvez

Theyre good and reliable. Went in with a problem from another shop and they didnt just take my money they suggested i go back to the original place. After it got squared away i took it back to them so they can work on it from now on. I appreciated their honesty so much they won my business. The inspection was going to be an hour and in half the time i was out of there

Ky DeFilippo

Josh and Jarred provided me with best experience I could've asked for. I will for sure go back there anytime my car needs maintenance. Keep up the great customer service.

Michelle Ramirez

We had an appointment for an oil change, we got taken care of fairly quickly. Overall great experience

Norbert Shtaynberg

Needed an inspection on a Sunday. Called them and immediately they said no problem and to come down. When I arrived was greeted by the staff. He took my information and registered me. They told me to come back and pick up the car in an hour and within 30 minutes was getting a call it was ready. The pick up of the car was fast as well with no issues. Recommend them highly.

TUNAK Preston

Very good customer service and experience. Repairs here are way to pricey though.

Sarah Tuytjens

I love this place! Management is great! Service is great! Have been taking all my cars here for the last 10 years

Rose M

Great service and fair pricing! Everytime I bring my car here I am satisfied and leave feeling confident in my car again. Being a woman I've sometimes felt that car repair places have tried to charge me more thinking I didn't know any better. I've never had that feeling here! Tom Reilly does an awesome job explaining what repairs need to be done and the price! I've referred many family and friends to this Firestone and will continue to do so! If you're car needs anything from repairs to tires look no more! You won't be disappointed!

Mark

Great service and recommendations. Knowledgeable team. Team member Rudy provided excellent service yet again. Great store.

Michael Hevaghan

Beware ! Especially ladies. My wife took her car in for a slow leak in a tire, factory tires with 26k miles on them.justin told her that she needs 4 new tires. That he can barely fix this leak because so little tread is left.she was told there was a sale for a limited time and given an estimate of 760 dollars for new tires.she gets home and says we need new tires according to justin. The rear tires look practically brand new. This is one of the tires that he said he can barely fix. If you do the coin test the head is buried in the tread! Very disappointing to hear of sleaze bag tactics.they were looking to take advantage. Watch out! If I couod attach a picture of the tire to show just how much tread is left I would..RIP off alert.and he asked her a few times if the car was leased about the tires.

Francisco Aponte

On my way to the base my vehicle broke down immediately took it to Firestone on post and on two hours fixed the problem. Outstanding personnel!

Brad Croteau

I wanted to relay an experience I had at Firestone in Manchester. There was a mistake made which lead to grease on the exterior of my vehicle. I called upset and the manager immediately offered to make it right. Everyone makes mistakes, few fix them. They stuck to their word and took responsibility. I am impressed. Thank you.

Russ Richard

Professional, competent people. Quality work. A little expensive, but Id rather pay a little more for quality, reliable work. Now, as I drive, I feel confident my vehicle won't break down.

Bob Mirfield

Went in to get tires replaced, $1400 plus tax , no thanks I went to Charlie's tires and got continentals installed complete for $700. Better tires better service.

Tony Carosella

Good service

Hunter Sheckells

Please dont give them business, they are looking to take advantage of customers. I told them what was wrong, a repair that should cost less than $120, and was quoted in excess of $550. I was told that my truck has no freon leaks... but it was 2 lbs low (the truck only holds 2.25 lbs). In short, they got caught in a scam to blow up charges. Dont give them your business, just another unreliable mechanic.

Luis Rosas

Nice place and the attendance was amazing

Devonne Laird

Always treat me awesome

Kate Peterson

A great oil change, they even inflated my tires for me. Fast, friendly and convenient! I'll probably get my oil changed here again next time :)

Mary Nolan

I first went in for a admissions text pass that but then they told me that I should get a coolent flush was kinda thick I did that then 2-3 weeks later my engine light and coolent light came on so I called them they said to bring it to check it out.I drove.7miles without any trouble then they put it on a coolant test they said there was no leaks, they checked the battery etc. I also had them give an oil change Suggested I go to a mechanic to check out the radiator .I left and drove not even a block and the car was.running hard couldn't even drive past 25 miles an hr ? I haven't had any trouble with the car until I got a coolent flush from these guys will never go back there again.THEY ARE NOT TO BE TRUSTED .

Amy Rich Crane

Every time I've needed tires or a nail repair these guys have provided excellent service. Mike & Andrew are great! I 100% recommend the firestone in Manchester NH!!

VICTORIA O'HANLON

I always go to Firestone for my oil changes and anything else that I need to have done for my car. The staff is courteous and the job is done quickly because I always have to wait.

Anthony Garland

These guys always do their best to make sure my vehicle is taken care of.

Jason Cook

If you ever have problems at the Fort Leonard Wood Firestone fill out an ICE complaint (Ensure to capture names, date, issue, etc). I guarantee you it will be dealt with if it is a legitimate complaint. The Command here on FLW takes those ICE comments very seriously. Firestone is here to serve us and if they aren’t doing a good job the Command should know about it. They also like to know if someone is doing a great job as well!

Nilza Rodriguez

Quick service, but I didnt like they dont give a print out of the the courtesy check up that I always get from Firestones in Florida or Texas. Guy who helped said they dont give one if nothing is wrong. At the other places they always do even if nothing wrong. Next time I'll make sure to ask for it upon arrival. Besides that, friendly & quick.

Ashutosh Gautam

Good service, prompt response

Ram Morampudi

They will rob you for nothing, i did my car inspected at Honda showroom last week and now at firestone, Honda people said all is good but these people gave me a big list of items to be replaced. Robbers.. save your money and go elsewhere.... will never go to this place again.

Don Davis

This local Firestone service center has always done well by me for many years now with several vehicles,I highly recommend them!

Finn

Excellent service!

Alex

Mike is a very professional person and honest! I thought I wasn’t going to be able to get my car repaired and he made it happen and I am happy with the result and cost! Thank you Mike!

Danielle Horner

I appreciated the five star service I received today at Firestone Complete Auto Care in Manchester, NH! Mike and Andrew kindly rescheduled my appointment to a later time that was convenient for me. But mostly were so honest and clear on the outcome of my car state inspection and oil change. Most places only quote me for full synthetic oil but they quoted me for both, and recommended what was best for my car. To top it off, they even threw in a coupon to my total amount for my benefit! I may consider their financing that they mentioned as well, considering all the perks that come with it; 6 months defferred interest on $150 or more, free tire rotations, $20 off diagnostics, etc. Mike and Andrew, I will certainly be back for the friendly and detailed service I received today. Thank you!

joe hosmith

Tom is the best

Jarrod Harb

Good selection of tires

joe murrin

Rudy at counter very helpful. Mechanics rotated my tires Great job. Well after explaining my valve stem was leaking, I was told it was ok! Drive off finding out it was still leaking and needed to goto another shop to get repaired:(

Debasis Guru

Tom was a great help for a last moment service. He went the extra mile to help me. Thanks Tom.

Dan Navarro

I always trust these guys with my car

Waqas Munawar

Was told I will be out in an hour, had to wait 3 hours Pathetic service

John Greco

Wife stopped by to have her oil changed and to look at her front driver side brake since it was making a clicking when stopping. The Brakes were just changed two months ago, however the placed moved locations. Father and I have over 40 years in the automotive industry. It's ok to make money but don't kill the person. Nonetheless I get a call from my wife that she needs new pads and hardware... So I get on the phone and ask why they are telling her she needs new brakes and hardware when they are less than 2 months old. Just fix the shim that they didnt seat properly. Mechanic.. " Well we need to warranty it and yada yada yada. In order for us blah blah." Another words I saw a woman and told her she needs to brakes to fix a noise caused by a $4.00 metal shim. Disgusting. Looks like I'll just take the tire off and do it myself.

Doc Hannigan

One star

V Z

they have no idea what they do as far fixing your vehicle they are good only stealing your money thieves people never bring nothing there

Anthony C

This is one of the few mechanic shops I trust. There are always coupons for services, and Tom and Anthony are very helpful.

Jabari McCaskill

Great staff keep me in the loop of everything with the vehicle.

Nate Glass

I made an appointment to get my tires changed. When I arrived they didn't have the tire key socket for my wheels. They actually sent me down the road to discount tire where I had to buy the tool for them. I then had to wait over two hours for a tire change. Save your time and money, go to discount tires.

Debbie Sylvester

Been with Firestone since 2002 Very Happy Great Service and Great Staff everything Wonderful No Complaints

John Martinez

My car blew its rear breaks on a tow up from FL, I had AAA tow it to them at night and called them in the morning to get it fixed. I haven't picked up the car yet, but based on the price, and the courtesy when I called they seem like an honest shop and I definitely recommend them and will keep them in mind for the future.

Cyndi Nell

Firestone of Manchester is the first company who has treated me (a female customer) just the same as a male customer. Their customer service is phenomenal, they treat everyone who walks through their doors with the same respect, and they do timely, complete service. They far excel Toyota, and Firestone forever has my business! These days, it is beyond hard to find wonderful customer service and care when it comes to your vehicle, and Firestone forever wins my service. Thank you!

Alejandro Uribe

Excellent service. Very quick

Genci C.

Awesome service, accurate and very good pricing. Always taking care of my truck, happy to do business with these guys. Thank you.

Stephen Clifford

They got me in at my appointment time and the work was completed to standard. The price was a little higher than I expected, but the work was completed.

Khyber Little

Probably the most honest mechanic we have ever been visited. I went in for an oil change and an inspection with a tire rotation, they did exactly that. Also told me what the recommend and the timeline to get it done. When I did not understand what part of the vehicle they were talking about, the brought me back and showed me so I could see with my own eyes the issue. Thanks guys :)

Todd Dillon

Tried to replace a battery under warranty that they said was prorated because it was 2.5 years old but had a 5 year warranty and wanted to charge me nearly full price for another one. They told me over the phone they would take care of me. What a joke. Poor service and credibility as a business. Don't take anything there or you will be sorry.

Joshua Lamers

I've been a loyal customers here since they opened. One of the things I've always appreciated is they would take my payment over the phone via credit card because I work 12+ hour days during the week. That way I could pick up my car after they closed and not have to leave work early. Well they don't appreciate customer loyalty much because the general manager Jerry decided that he wouldn't offer that payment method any longer and his excuse was for " my protection". In reality it cost him a customer who has spent thousands of dollars at his business since they opened. I'll never be back. In the future I'll drive farther for much better service and phone payments from Sunset Auto on Boulder Highway. Do yourself a favor...buy your tires and brakes somewhere else.

Joe Therrien

Nice people. Doesn't seem like they are out to screw their customers. Labor price isn't too bad either.

elsie santana

Henry is so good at his job. Does great work.

emmanuel etienne

Fast service

Jenny Lynn

Awesome

FaZe_ Serg

The employees are nice but the the glaxy charge is missing and Ashley is a good worker and bing is very nice Ashley should be the employee of the month as well as bing

Tom Fread

Fast and professional. Had appointment, waited for car and all work was top notch. Thanks guys!

Ashley Smith

To start, my Car was taken back over an hour after my appointment time. Secondly it took way longer than what the invoice said to get my car in and out and completed.. This was a horrible experience between both or family car we have spent hundreds of dollars at firestone in this year alone !! What really has me aggravated is there was work that needed to be done that day but the tech very rudely said he didn't have time to do it.. Thinking to myself they would have had time had they got my car back at my appointment time.. My end transaction was not explained and all the work that was needed i signed( which i didn't know i was signing) was again not explained saying that i declined these services basically covering their ass if my freaking ball joint falls apart or my breaks fail... however i feel really screwed i basically begged him to do the work that day.. but again he refused.. That Would've been over 1,700 dollars in profit for this company! i hope whom ever reads that understand to me that a pretty big loss for a company to take.. I have cut up our firestone credit card because we will not be back!!!!!!

Clara Vega

What a wonderful experience. To be able to bring my car to a place that is so efficient professional and friendly, is so appreciated Tom the manager is on top of everything extremely knowledgeable explains everything to you and whatever needs to be changed in your car he comes and brings you the old parts so you can see why these parts needed to be changed. this will be my go-to place from now on for all my car needs. I'm a happy customer. And we'll spread the good word to all my friends and family.

Rick O'Brien

Customer service is great.

John Der

Horribly incompetent high school dropouts. Told me a tire made in 2011 was 4 years old. It's 2014! Hello!

Vikas M

I booked appointment today at 11 am for 2 Pm. But when I arrived at Firestone they mentioned me that my appointment is not confirmed.There is a wait time for almost 2-3 hours. Within a few minutes after arrival I noticed that my online appointment is confirmed. But still they want me to wait for 2-3 hours. I am really unhappy wasted my time booking appointment online. They suggest me to call instead of booking appointment online.

Dylan Figueroa

quoted $9k to fix a blown engine in a 09 outback... every other place says MAX is $4K

Tahir Hussain

Best service in town i have been going there for over 15 years. Friendly and professional staff

Cynthia Daniels

The staff is very friendly and helpful. I would recommend this shop to everyone.

Ian Dalton

May not be the cheapest and they'll try to sell you more things, but they're honest about it and will tell you what you really need. They are capable of more or less any repair which is huge

santokh sandhu

Knowledgeable staff guide properly.

Sean Torres Sr.

Fast service

Mike K

Great place for service, got tires installed on two of my cars. Very friendly and fast service. They look over the car and give you a report of what needs to be addressed immediately and what can wait. No pressure tactics in selling you what you don't need. Their prices are better then most of the competition out there. Definitely will be using them in the future.

Peter Anderson-Hoelzer

I'm a do-it-yourselfer and I do my best to stay out of shops. However, I needed a steering alignment and that's not possible for a home mechanic to perform. I brought my car here and not only did they keep their time promise, they applied a coupon that I didn't even know existed. They gave me advice on other alignment procedures I needed to have done, but never pressured me to have them done then and there. They told me to install the parts myself and they would perform the alignment, free of charge. I would certainly bring my car back here.

Etienne philima

Good place nice people

Aviel Simon

I came in with a flat the other day and even though they were very busey frank was able to squeeze me and took very good care of me!

Brooklyn Hollimon

I've taken my wife's vehicle in 3 times for squeaky brakes. Each time, after paying for the recommended service we've been told "Nothing's wrong, we had multiple mechanics take the whole system apart & put together again. After at least 10 hours between 2 different locations, what else should we do???

Mike Young

I took it in for an old change and check my tires; and it seem they put oil in it at least. Somehow they put two of my hubcaps completely misaligned from where they’re supposed to be and covered the valve steps. Their jam so tight from being beat back on in the wrong place there’s gonna be no way to get them off without bending them. I guess they expected me to wait for my next oil change to put air in my tires or maybe the legal weed is a just a little too strong for them. Wait to get off work if you’re gonna smoke that stuff.

Emmie Guzman

Excellent service, very friendly

Freddy Oliver

Had a alignment done. The vehicle drifts to the left...

***Diana M York***

Helpful friendly

David James

This place overcharges so much for the parts and labor. I needed my brakes and rotors replaced on my front axle. I hadn't realized until I had gone in to get my tires swapped, but they were right. What I didn't realize was that they mark up the parts they sell by over 100%. And then on top of that they charged $120 for 45 minutes of work. That's $160hr. This place is a ripoff. I'd recommend just about any other auto shop before you come here.

Stephen Tindall

It's ok place to bring your car in for service

Marci Morales

This is an updated review from my review a couple of weeks ago.... the money that was stolen from my car was returned and Chris the store manager went above and beyond

Athena Goguen

Honest & quick service. Did not over sell options and concentrated on my actual needs at that time. Main attraction was the upfront and not over inflated affordable prices.

Tom Pavlick

Good management leads to happy techs and there are no shortage of smiles here. Been going here for at least 15 years now and always get the right price and fast reliable service.

Balavignesh Thirumalainambi

Friendly staff and they shipped the tire the same day and took care of the replacement in an hour, even though they were super crowded

J h

High

BBX Kickboxing

Lie

Mary Hinton

The Springfield FIRESTONE is GREAT !!!!. Professional service honest pricing, FABULOUS SRRVICE. YOU WILL FEEL COMFORTABLE CHOOSING THEM FOR SERVICE

Vicky Carreno

Came to get a tire fixed had me in and out quickly and were very nice. Best part it was an easy patch and they did it for no charge. Thank you!

Lawrence Cooper

Expectations exceeded!

Prem Sandeep N

Service is bad. Other than taking appointments correctly, they don't get anything else right. I had to fix the wiper blades they replaced and having appts is of no use as you have to wait in line anyway.

Julie Pavlick

They are very attentive to their clients.

D Perdue Henderson

Friendly, accommodating, willing to work within my budget. Willing to tell me about possible future problem so I can save up.

Martin Sterling

Best service on Staten Island. Best prices. Short wait times. Even advised me on a $200 way to get something fixed where everyone else said $1500. Paul is great. All the guys know their stuff. I don't live nearby but wouldn't go anywhere else.

Gary Briggs

Good people

Cathy Slater

Very nice

Thanush SE

Very Bad Service, Doesn't care about the customers and so rude.

Derek Vlangas

They charged 300$ more than the initial quote, forgot to re-inspect my car for safety and forced me to come back at a specific time, and then made me wait for 2 and a half hours before touching my car after telling me that it would only take an hour and a half to get everything re-inspected (a re-inspection should only take 30 minutes). Staff member (Brennon or Brandon, I don't remember) was EXTREMELY rude to me. I had to go to the store and back 5 different times for just an inspection and tire replacement due to their systematic incompetence and terrible customer service. Do not waste your time or money at this establishment, its over priced and terrible service.

Nate Zimmerly

This shop specializes in deceiving its customers and focuses on fabricating a story to suck every last penny out of Soldiers. I came in to get a tire hole plugged and they tried to convince me I needed all four ties replaced on ties with over 70 percent tread left. They pull the rock out of the hole in my tire and THEN proceed to tell me they can't patch it nor do they have the tire in stock - probably something you should check on BEFORE you make the tire completely inoperable. They ssentially trapped me there because now the tire is hissing out air. They won't even plug holes, only patch - but they'll hand you some plugs and tell you to do it yourself. I ended up plugging the hole myself and the tires holding air just fine. Thanks for screwing me over firestone

Andrew Breidenbach

Sent my sister in to get the 2 front tires replaced, an oil change and state inspection done on her Honda fit. They refused to install the tires because they were a diffrent size then factory. Saying that the tires were to big for her car. The factory size is 185/55r16 and we ordered 205/50r16 which is the same overall diameter just Half an inch wider. Starting it was unsafe. Then said if we replaced bought 2 more to match the tires we order then they would mount them. We told them we would take the tires some where else. They then did the inspection with out out permission and failed the car because the 2 front tires needed to be replaced. But yet they refused to out tires on unless we bought 2 more from them. the manager is an absolute joke. She doesnt seem to have any knowledge of tires sizes and she kept insisting that the tires were to big and wouldn't fit. I told her to check the specs and she would see that the 205/50r16 fits on 16x6-16-7.5 wheels. i have been in the after market automotive business for over 17 years. And this manager in no way shape or form should be im the automtive business. Stay away from this shop.

Naoko Kimura

Guy at the front was nice and explained stuff to me up front in details, but whoever worked on tires left the pressure at 40. I noticed the next day, called and they fixed it. VERY long wait for installation of tires.

K L

I had a bad experience today at this auto center today. I took my car for batter replacement and fluid exchange service. As there was over three hour wait time, I decided to drop he car and come back for pick up. I seem to have left my wallet in the car or at the front desk when I left, which I realized after I reached home. I returned immediately and asked the service advisor who took me to the car so I could check myself and I couldn’t find it. I called my family to search again at home while I asked advisor to ask the engineer who took my car to check if he found it, but no luck. As I insisted that the wallet should have been lost there, the advisor took me outside and searched around and finally found the wallet. I was lucky to see my wallet with all creadit cards, all cash was stolen. There isn’t enough evicence from their surveillance videos to prove my case that someone from Firestone took cash out of my wallet and threw away the wallet. While it was my fault for not being careful with my valuables, I am very disappointed that the personnel at a well known auto care center are involved in such activity and the service manager denies such an act by his personnel. This prompts me to think how dishonest they could be in their services and I would never go there again.

max glenwell

Great svc

Abigail Imhof

Although this is a convenient location and the people are all very nice, they are a business and they are in the business of making as much money as possible. I went to them to have a small leak repaired. They told me that the leak was in the side wall of the tire and could not be fixed. They then told me that since I have an all wheel drive, it was manufacturer policy to replace all of the tires. At my hesitation they began peppering me with encouragement to buy the tires quickly and to sign up for their credit card. I left and called the dealership who said that the manufacturer policy was made up, and at most, I would need two tires to balance out the axels. When I brought my vehicle to the dealership to have them take a look, they discovered that they hole was not in the side wall at all. What Firestone quoted around $700 for ended up being a $12 fix. Firestone takes advantage of people who they think will listen to the first thing they say. Please be very vigilant if you find yourself here.

CHERYL WHEELER

Excellent Tire

Khalid Malik

I went to this Firestone to get my inspection done. The sales manager Wilfredo was very helpful and I can't believe I was done within 20 minutes. Loved the service and will go back again

Carlos Castaneda

Excellent service

jack chin

great service been goinng their since i mive to staten island

Vincent Melita Jr

Great service at average price.

Samuel Oquendo

Great service! The employee at the front desk will go over the diagnostic report and recommend maintenance based on issues and the history of the vehicle! Highly recommend this shop!

Twila Cote

Excellent service and staff was so nice and helpful

Nelson A Salguero

(Translated by Google) It is more or less (Original) Esta más o menos

Jeff Hopkins

Excellent service....got me in and out and back on the road. Most impressive!!

Randy Elder

Great staff, they can fix almost anything. Worth the trip.

Eamon Crowley

Quick and painless

Ryan Cormier

Don't get ripped off by these guys! I went in for 4 new all-terrain tires for my wife's Jeep. The price on the tires was fine - not too much, not too little. What stood out like a sore thumb was the $300 parts + labor charge to replace the air pressure sensors on all 4 tires. When I inquired about the charge, the salesman gave me some BS pressure story like, "You wouldn't want your wife to be driving her car out in the Vegas heat and have all four tires go flat, would you? That's why we need to do that." I ended up getting 4 fantastic all-terrains over at Discount Tire on Eastern. You know what they charge to replace those sensors? $8 a pop! Firestone was going to charge me almost 10x that! Instead of paying $1,200 and getting totally ripped off at Firestone, I paid just over $800 at Discount Tire, and the service was phenomenal. Avoid this place like the plague. Unless, that is, you really love overpaying for stuff.

Liz Hill

First time we went for a front end alignment we made an appointment, we were not seen until an hour and a half later after our appointment when he took somebody who did NOT have an appointment before OUR appointment. Second time going in there, we were 10 minutes late for our appointment and they couldn't get us in because they took somebody who didn't have an appointment. Place is a scam and the CG should get rid of Firestone on post. Worst customer service I have ever experienced at an auto shop hands-down. The people who work the front counter are very rude. And their time management skills are below standards.

John Snyder

No BS here. They do what needs to be done to get you in and out to move on to the next customer all while courteously explaining what the issues are to keep you safe and inspectable at reasonable prices. Call ahead and make an appointment and show up 15 minutes early. Walk over to Market Basket for a coffee and a donut and they’ll call you.

Raul Santos

Good car techs with decent turn around repairs

Victoria Cipolla

Very friendly staff took me step by step about my car didn't try to sell me nothing I didn't need made me feel very comfortable

Mark Laing

Chris was great! Took us on a Sunday, fixed the problem and were professional and diligent. I guess I never really thought of Firestone for weekend and after dealer hours repairs but I will now! Thoroughly professional outfit and much appreciated Chris.

Alex Fridman

Used to come here for routine tire rotation and balance. The service was provided in a timely manner at a very decent price. Waiting area is good. Location is easy to access.

Stelea239

Fast service and awesome prices my car feels brand new! Thanks so much guys!

Ronald Warren

Tom the rep was very professional and courtesy. Place is clean and the people are very friendly and honest.

Anthony Ruiz

3 hours to change a tire. Not joking.

Ben Cox

Outstanding service and friendly staff. They are willing to take the time and explain the method behind the madness and really strive for customer satisfaction.

Gino D

Saved the day at the last minute. Truly appreciate it. All around smiles and fast perfect service.

Sandy Portnoy

Got a battery at firestone. Saved 60.00 compared to other businesses on Staten Island. They were quick and and so knowledgable . i was so very Happy

Devam Shah

This place is good for fixing car parts and other car parts like replacing old tires with New tires.

Pastor Roger McCarthy

Great service on my car and excellent customer service communication.

Jack Mazzola

Excellent service

Dalton Shannon

It is totally true that they try to sell you everything with most of it being stuff you don't need. I left the store with my vehicle after having several things done to it, one of which being an oil change, only to find out that my car didn't have a drop of oil in it. On top of that, the guy told me while he was put some in that it has happened several ties to others when they get busy working on other things in your car. While they seem nice and very customer friendly, it lures you in to trust them and spend hundreds or thousands of dollars over what you should.

Ron Hamel

Great people to do business with. Only draw back is they are always so busy it seems like the wait is long.

Eric Tirban

I bought my car in for 2 front tires i asked Justin to have my brakes checked he tells and shows me the front and rear brakes the front needed to be changed but the rear brakes where not that bad but i had them changed to be on the safe side 6 months later i hear grinding from the rear i bring it in and tells me the rear is down to the metal he charged me in December for all 4 but never changed the rear justin is a scumbag and thief early in the year i had a coupon for a free oil change and he tried charging me when all the other times i used the coupon i was never charged

Klondike Cat

I changed my rating. With the change in managers, the degradation of their integrity followed.

Jeff Cooper

We took in our car because our breaks squeaked occasionally and we were preparing for a road trip. This location said all our brakes needed to be fixed, and that our back ones were "totally shot." We called around and went to another mechanic shop because they could fix the same alleged problem for $100 cheaper. The other mechanic shop took a look and discovered THERE WAS NOTHING WRONG AT ALL... We were pretty shocked and even had them double check. I'm not sure how there could be any difference of opinion.

JANE KHANIS

Thanks for good service

Avi Feinstein

Always happy with the service

Francis Lee

Took care of everything I needed again. Very polite staff AND they're there to answer any questions. I love that they don't try to upsale me. If there are potential future problems they just let you know and will even say 'hey, that can wait'. That is the way to gain trust with your customers IMHO.

Leslie Holmes

I always go to these guys when my car needs repair. I went in with A/C problems today and they got it fixed super quick. My car feels better than it has all summer!

William Glancey

Very happy with the customer service. They stand by their work.

Brian Claiborne

Work was preformed in a timely manner.

Brittaney Delgado

This place is a rip off they wanted to charge me over 2,300 to fix my ac and when i took the report to a different place they said half the stuff wasn’t even wrong with my car !!! These ppl have no idea what there talking about and all they want is money it’s very sad and if you ask questions they have no idea what your talking about do not bring you cars here !!! I winded up bringing it somewhere else for 600$ how is that even possible to price me over 2300 for a small job that they said was huge and would take 6 hrs!

John W

Good service. In and out in about 40min for an oil change.

Tiffany Abdullahi

Car was towed in after hours on a Saturday. Mechanics took care of it first thing Sunday morning. They didn’t recommend anything crazy or expensive- it was a simple belt failure, which they promptly replaced. We were able to pick up the truck a few hours later....all on the weekend. I don’t know of another place with as fast a turnaround, especially over the weekend. Customer service was great (Frank took good care of us). I highly recommend this Firestone location.

C Simons

Great service. I was very happy with everything.

Ben Ledesma

Scammers, went in for tire balance, came out with a new transfer case leak they want to fix. Car just came off the lift prior to going in with no leak, drove 2 miles to their shop. Any one could see the peice of gasket they pulled out, it was still attatched. Scammers, Customers are familiar with commission based mechanics with daily quotas that want you to pay there day through. SCAMMERS

QUADRALEAP

I have not been there in years but in the past they were rather sketchy. Never had much confidence in them and moved on. I think the only reason they are in business today is because Market Basket moved in next door.

William Myhre

Five star work and very responsive. After dealing with another national chain for a few years and having a terrible experience, I decided to give Firestone a chance. The work, cost and helpful has earned them a new customer.

Dawn Kalgren

I needed snow tires for a car that I just bought. They gave me a good price and could do it the next day. I got there at my allotted time and the truck that came only brought one of the tires I needed. They sent someone to Nashua to retrieve three more. While one guy was running for the tires they put my car in the shop to get all the things done to prepare. Granted it took a little longer, but the service was excellent. I wondered why the quote was a little more than they told me over the phone, not only did Marshall tell me but he showed me!! We kept the original tires and they bagged them up and put them in the back seat....they took care to be sure to put plastic on everything and mats on the floor. When I got home and took the tires out I noticed that there were some grease stains on the car seats and I just got this car. I called Chris the manager and he told me to bring it down at my convenience and he could take them out. I went right back and within 10 minutes all the stains were out! These men (all I saw were men) were all very nice, informed and helpful. They went above and beyond and I appreciate it very much! Will go back to them with all of our three cars over and over! Thanks so much guys!

Gregg Berthel

Good service area. The staff is professional and informative. The seating area is comfortable and there are usually monthly specials available online. Appointments can also be scheduled online which is very convenient.

Ben Ames

Fast, convenient, friendly service. Also gave me a better price on the tires I got because the ones I wanted were sold out. Great experience.

D Davis

Quick tire service!

Frank Saisa

Sometimes you don’t want to share a good mechanic/service with anyone because you want them to always be available for you. This place exceeded all expectations. The service manager and techs were knowledgeable and honest

Conrad Nelson

Had to go on a 200 mile trip for work when I realized that morning I had a nail in my tire. Called up and Andrew in customer service was extremely understanding. He got me in ASAP and the tech was able to patch it and get me on the road quickly. The customer experience was outstanding and I will definitely be coming back.

Edward JLo

I got wiper blades here and they threw away the stock parts not telling me they did. NOW IT WILL COST ME A HUNDRED DOLLARS TO GET STOCK PARTS AGAIN. Here I am back a year later with a flat. I learned the guy on the register doesn't know what he's doing charging me 10.00 more because he couldn't make the right choice. I asked if this is the bedt he can do and re replied yes. I complained and another tech learned he was in error. If someone is good to me I brag. Sorry I can't here and no, there is no service with a smile here.

Andrei Shade

Courteous and professional

Casondra Huckabee

Horrible horrible horrible customer service!!! Came down from Texas to visit our son. Had issues with our vehicles while there and we took our vehicle up there for help!! They fixed the issue they “thought” was the problem. My husband showed back up to get the vehicle and it was making the same exact noise. $500 later we soon realized we were very much taken advantage of. Bad business. I have never known such horrible manager skills to completely dismiss our issues with them. No concern at all for the simple fact they let my husband and I with our 5 kids drive off in an unsafe vehicle after spending $500 with them. Not only did we get screwed. We have to find someone who actually knows what they are doing so that it can be properly fixed. The manager of this please as well as the mechanics should be ashamed of this place!!! I hope you realize what you’ve done!! Especially being on base you would think there would be more of a concern and kindness and work to get the job done and make customers happy!!! If you want that. Do not go here!! I pray you all never treat another customer the way you have treated us!! I pray no one else gets screwed over by another one of you mechanics just so that you can make a dollar!! You will reap what you sow. We just ask for them to make it right because they sent us away with the problem unresolved and the only thing they could say was.... o we have lawyers and we have this and we have that and we don’t have dishonest mechanics...... we’ll sir I’m sorry to say, but that’s exactly what’s going on. And if you were a good honest place. It wouldn’t have been an issue to make it right!!!! Firestone in ft Leonardwood Missouri is the worse by far I have ever seen!!!!! Please please do not go here. They will take your money and blame you for the problems that are still at fault!!!!! Awful!! Shame on all of you especially the manager.

Bonnie Gonzalez

Employees were very nice and service was good

walter leach

I took my truck in to get a state inspection. I knew my steering rack and valve cover gaskets needed to be replaced. They told me I should replace them, so I told them they can replace those. I arrived around 5:30pm to pick my truck up and pay. Came back out and oil was dripping from under my truck. I went back in and let them know, I popped the hood and there was power steering fluid completely covering the motor everywhere. Some guy pulled my car back in and sprayed my truck with engine bright. The guy proceeded to be on his phone and not paying attention while putting my car on the lift. One of the parts from the lift fell and almost hit my truck. The boot on the left front popped off because it wasn't on the frame properly. The guy was paying more attention to his phone than actually working. Luckily my truck didn't fall to the ground. By then I was very pissed off after this all happens. He yells, "No damage!" He didn't even check! THERE'S MORE... I came back home and checked my truck. There were 2 vacuum lines that were disconnected. They never reconnected them. Meanwhile I paid them $1,404 to do this "work." You spend this kind of money and expect your car to come back in good shape. Doesn't help there were oil prints left all over my hood. I will NEVER be back there. Horrible company.

Charles Hawkins

Those guys are so friendly and after all the work was really cheap I expect to spend a couple hundred dollars and only spent 50

Hany Naguib

They are good people and very professional

Mary Davison

Haven't been in a while

Anthony Milani

The service is excellent! When I had some work done on my truck, they fixed a few other minor problems such as cracked hoses for free.

sergey pryanikov

Very fast and professional service

John Macari

Called to ask if i can get my run flat tire fixed. The person on the phone said no.i did some research on the internet and was mis informed me. Be careful people.

Kathryn Smith

Excellent and time efficient!

brian greenwald

Very fast service here

Jake Carlo

Do not go to this place I repeat do not go to this place these are some of the worst mechanics I have ever seen in my life

Donna Moore

Awful service.. appointment made 3 days in advance. Arrived on time. Said I would go to lunch and be back they said it would probably be done before I got back. An hour later car is still sitting in parking lot. This service was for 4 new tires and front end alignment.

philip morabito

I think that they r the best....

Paul Alvarez

The guys were quick and courteous.

Sung Jo

They kindness

christina Carmichael

Had 4 tires and alignment.. Mike and Nick were both great very friendly kept me updated on what was happening...

Joe DiMartino

Great service, good prices and great staff

Ramana Murthy

The estimated wait time they told me about an hour but actually it took 4 hrs

Coolkid&Dad 2018

Made a online appointment here I even had a confirmation email,, yet the service manager made me feel like I was the idiot because he didn't have any such information. Then after 10 mins. Of rudeness he tells me he can't use anything other than Firestone parts, when a employee just told me no problem. Never never again.

Anotherman Inthecrowd

I always enjoy AutoZone, but it seems to me that they are just settling for anything. The employees don't seem as knowledgeable as they use to be.

Danielle Peterson

DO NOT EVER GO HERE. I went here in February to get my oil changed and for them to check out my car. They found a small leak in the water pump and said I should probably replace it. I got it repaired and they said it would be done by the afternoon the next day. However, when I went to check if it was finished, they said it wouldn't be done because they forgot to get an additional part that went with it. They then said it would be done later that night. I went back later that night and it was still NOT DONE. Additionally, they had backed another car into mine, leaving a dent/cracked paint. They acted like they were saints for actually telling me what they had done. I may not have noticed it right away because they popped the dent back out (causing the paint to crack according to a body shop specialist where I had to go later to get an estimate on the damage). Then they went on to ask me if I wanted to do anything about it...and I was like uhhh duh I want to file a claim. It is not like I am going to let you get away with damaging my car and do nothing about it. After dealing with all of that, I drove to Washington because I was moving there. 2/3 of the way through my trip I turned on my car and it gave me a message saying it was low on coolant. I checked the coolant and there WAS NOTHING IN IT. I had to refill it all the way, and several more times over the next week until I was able to take it to another Firestone in Washington where they fixed it for free because THE SAME PART WAS LEAKING, and the guy there said it was due to shotty worksmanship. THESE PEOPLE DON'T KNOW WHAT THEY ARE DOING DO NOT GO HERE. I think they actually made the leak worse because I had never noticed a coolant leak before I took it to the Firestone in Fort Leonard Wood. Additionally, it took the claims company like three weeks to call me back and tell me what I needed to do even though Firestone said it would be a couple days. The damages done to my car were estimated at around $685. It would have only been $150 for the dent had they not tried to pop out the dent, resulting in the paint cracking. So they made the repairs even more costly by trying to hide what they had done, and then acting like saints for telling me they dented my car, even though that's something that any decent car REPAIR business should do. Let's hope Firestone actually fixed my car this time!

Karyn Schneider

My car is 13 years old and has been cared for by Manchester Firestone since birth. :) I have never been pushed for services/products she does not need. I feel valued and never rushed. The level of customer service and professionalism by all staff is second to none and so very appreciated! Everything is explained to me and staff always does above and beyond. Thank you!

Stephen Denis

New to the area and always used Firestone back home. Dropped my car off at 8am being one of the first few cars in the lot for a brake line repair and oil change. Car wasn't looked at until close to noon time and was told at 2 PM that they "wouldn't have enough time to fix it today." Didn't get my car back until 11am the next day. Steve out front was helpful and good at communicating with me but felt the wait was way too long.

Jacquie Doolittle Trent

I came in 20 minutes before closing and they were able to get an oil change and inspection done. Very friendly intake person as well as the mechanic who did the work. I highly recommend this place.

J B

I brought my truck in for a wheel alignment, which was done satisfactorily, but the tech that supposedly completed the overall inspection did not actually do it. I have a dash cam and upon reviewing the footage the tech obviously finger-drilled the inspection. Example is he checked off oil level was good and never pulled the dipstick. He popped the hood, filled out the sheet without ever touching a single thing under the hood then closed it. The tech inspecting the vehicle across from mine did his job, checked battery, etc, but mine did not. I guess this place is hit or miss on which tech you get.

irwin glassman

Service is good

Supremetime

In the wholesale level, they are helpful and professional.

George Diaz

Great service always!! We take our cars always here.. Sometimes they take a lot of time but the guys always do a great job.. Will always come here.

Katherine Babinski

We were from out of town, with a rental car, and had a nail in our tire. Randy went above and beyond to meet all our needs, communicate with the rental car company and get all we needed done efficiently and for the best rate! Thankful for their excellent customer service and excellent quality of work! If you have any tire needs in Manchester, this Firestone should be the first place you go!

JP Horan

Im very happy with my visit to this Firestone. The employee by the name of Joe was very helpful and informative. And would go back.

Billie Steward

I had a great experience at Firestone of Fort Leonard Wood, as I received same day service! Shawn was very thorough when looking through some issues I'd been having with my car, and I was back on the road in no time! The price was right, and the service was great.

Sarah Mackinnon

Want to say thank you to the owner, Chris, for making my first visit to the shop a fantastic one! You’re level of customer service is amazing and you have my family’s future service, sir!

Teri Begay

Outstanding service and servicepeople at this location

Joshua Silva

Ended up with a broken windshield when I picked up my truck. They of course denied the damage.

John Heneghan

Ok, listen.brought a car in to get a estimate on rear brake lines. The estimate was $998, I asked why so much, 5 hrs labor and they bend their own lines and assemble them. I said why can't you just by the OEM lines ($24.95 each) already assembled and for this car. He couldn't give me a answer. So we towed the car back to Claremont, it cost $210 total, now tell me something, WHY???????? I was told never go to a dealer because they charge you cost, but this is ridiculous..

Taina Bonita

Super friendly staff and fast service! Nick was super helpful and answered all my questions. I love Firestone!

Keith Casey

Had a heater core go out again, that Firestone fixed about 18 months ago. The part malfunctioned and they didnt charge for the part even though it was outside of the warranty. Also they expidted the work and it only took 2 days. Thank you to Ken and his techs! Appreciate everything!

Josee Riendeau

My husband and daughter stopped at the Elm St Manchester NH for rotating tires. They were backed up but Randy squeezed in and fixed the tires himself. Because of his customer service, we will definitely go back. Thank you Randy.

Tiff C

Awesome and friendly staff!!! Thank you for putting on the spare and showing professionalism!!!

michael peters

Good customer service. Trustworthy attendants.

Chase Burton

Good customer service, work was done quickly once it started

Diane misito

They keep my car on the road!

Samantha Marrero-Ortiz

This place literally does everything in there power to rip you off. Literally..

ppshaw45

Wonderful experience treated kind and very respectful.

Shaun Kalscheur

In and out. No hassle. Friendly customer service

Sandy Kramer

Quick and friendly service, without the pressure of trying to upsell me. Loved it!!

David DePuy

Got me in with a little wait. It's expected for a busy place. Professional staff.

Purple_Belt // RBLX

If you want to be disrespected and want to get verbally abused and condescending Manager Phil Lampkin is an expert of being rude and arrogant then come here and get treated poorly . Avoid this place and go to discount tire instead.

Sabrina Deshaies

Everyone here is wonderful. Very friendly and honest

Shaunna Marcotte

Not happy. Went to get my car inspected need a part they said they orderd one didnt call me, so i called the next day and the person i talked to had no idea of a part being orderd. So he was gonna look on to it.and call me.. he never called me ... so here we r day 4 and still no damn call or any info.

Barry Reiswerg

They got me in and out of there fast. And they won my business by repairing a tire instead of replacing it. Big thanks to Terry for helping me out.

James J. Barile

I know there are some bad reviews from about a year ago. I recently took my car there for an inspection and brake servicing and the new manager was wonderful. Very professional, very personable, and he saved me money too. I needed a rotor replaced but he told me that my break pads were good for another 15k miles after taking a closer look. He seemed like he took customer service very seriously. I will continue to get my car service needs taken care of here.

Nikki Tucker

Chris and his boys are amazing, they always take care of me!

Lucie Voss

Always a great visit. Special thanks to anthony for being a very knowledgeable, courteous and professional representative. He will go out of his way to accommodate a customer.

Donald Symington

Nice people working there Half decent waiting area Fast professional service and great tires!

Gene Tuminelli

Always Courteous and Excellrnt work

corey pickens

The staff are absolutely amazingamazing!!!

Pete Tocco

Just got my brand new Credit Card with 750 credit . Needed brakes and oil change.. they charged me 700 dollars.. I was told to go to fire stone because of warranty.. had to go back two more times because brand new brakes squeaking .. friendly but not reliable.. way to expensive.

Danielle Ross

Took me right away and was the cheapest I was able to find. Quick, cheap, easy.

Corey Roberts

Great customer service from David. If you need anything done on your car this is the guy you need to talk to. Thanks again David for your Great customer service and quick turn around.

Nicholas Cardinale

I bought 4 brand new tires which were an arm and a leg and i asked them to give me just 2 of my tires back and they not only didn't give me the 2 still good ones back they give me one of the shot ones lie and say they were all bad and that was the best one which was absolute bullshit. Don't recommend this place at all they lie about how long you have to wait as well.

M. C.

Good service, small waiting area,parking is congested.

Maria M

I have been having my cars serviced at the Firestone store for a few years. I am always happy with the service that they provide. The pricing is fair (they always offer coupon savings) and the people are nice and approachable.

w S

Great fast and great staff

Jeremy Brosnan

They took care of my alignment without questions, gave me some advice at a reasonable price. While they could not take care of my alignment immediately they told me what to do and bring you back as soon as possible and they would take care of it and that's just what they did.

Theo Aviacuadra

I would trust my car to nobody else! Great service!

Patryk Dziadek

Came in for an oil change, left with my battery not working and covered in battery acid, mind you it was under a year old and working perfectly before.

Connie Brenstuhl

place I drove by

David Fairburn

If you are tired of other repair shops for their lack of service, sketchy sales approach and dirty waiting rooms do yourself a favor and come to Firestone on Elm st. I've been bringing my personal and fleet vehicles to Chris at Firestone for 9 years and even traveled to different stores as he moved around the area. I've always appreciated his technical skills and honest approach when it came to my repairs. No one likes to spend money fixing their vehicle but from new tires to engine work I always know Chris will take good care of me. I've always been skeptical of repair shops for their sales tactics and technicians trying to upsell needless repairs. I can say that the Firestone on Elm street is a professional shop where they care about long term relationships and delivering awesome customer service and value. Thanks for keeping me and my business on the road.

Mark Acevedo

Came here towards the beginning of May for an alignment on a weekday afternoon. In total it probably took about 2 hours and the job was done satisfactory. I was a bit disappointed with the front end customer service and was not even going to write a review until i went to a competitor shop in Eltingville this weekend and experienced what great shop service was. The main rep i was dealing with told me front tires needed changing out, after reviewing them myself he was correct however after acknowledging this and getting a quote for tires he proceeded to 'guilt trip' me about not replacing the tires there and then. I've dealt with this type of tactic in the past and it is so extremely irritating to me that it makes me not want to go there again. I appreciate being notified of any issues as i paid for the pre-inspection however when a customer denies your sale you should not proceed to then carry an attitude throughout the transaction, it's poor customer service. I am not using names as i choose to just take my business elsewhere rather than possibly jeopardize someones job. I saw a lot of positive reviews before coming here and was disappointed when i tried for myself, perhaps the guy had a bad day i can't say.

Stewart Smally

Go here to empty your wallet, have the mechanics lie to you about services you really don't need and about their warranties that they can't honor. Other than that......great place!

Trey Roberts

Im from out of town and had to get back home to Nebraska. Firestone was the only place open in the area on Sunday and I had to get home monday. They were friendly and helpful and got me in and out to get back on the road.

Amy Keast

Very busy, .,even with an appointment for inspection I waited 2 hours

Annette Delgado

Great service. No issues. Very helpful staff.

Butt hurtz

This place is terrible, especially that dufus FRANK. Do yourself a favor and go elsewhere. I was horribly mistreated, and refused to price match my brake pads. What an idiot.

Wilson Rodriguez

I made an 11a appointment to install tire ordered on tirebuyer Sunday morning came in with my grandson ask approximately how long. They said an hour or an hour and an half. To my grandson shopping and lunch 2 hours later see the car in the bay but no work being done. Not pleased right now! Gave them enough time to call me and give me an update if anything but nothing. It is now Almost 2p

Buttacup Bits

Guys were nice here helped me with no problem after I got out of market basket my car was making a funny noise so I went there because I had to drive all the way back to Boston so I had to make sure the car was OK.

Rich Syling

Nice guys, but something is wrong here. I did not feel confident they knew what they were doing. Too much typing on computer keyboard... Disappearing to ask a questions.

Purvesh Desai

Honest service. They do not make you spend money on things that you don’t need to fix immediately!

Jay U

Tom is a good guy, always there to help.

martha kamichoff

Fire stone in woodbridge has the best staff around

Arnaldo Febles

Very helpful

Kevin Kilkenny

Hearing a loud noise while driving, advisors Tom and Justin and tech Henry searched for the problem and like an onion had to go thru other problems that together made up the larger trouble with the car. Today the noise is gone and the car is back to tip top shape. Thanks guys.

Dragon Smoke

Work was good but a little pricey though

Charles Howard

I highly recommend Firestone services because every service done here is as per the industry standards which is best for your car. The prices are also very affordable!

Pedro Valentin

Excellent service

Marc W

Friendly, nice.

Andrew Zahn

Took over an hour and 15 minutes for them to change my oil even with an appointment time. Will go somewhere else next time.

danny Brown

Replaced perfectly good tire, leaving one with nail on my car. Then have the audacity to tell me "well you got a good deal on the tire". What does that really matter if you replaced the wrong one. Now having it corrected and I am looking at all the workers look at cell phones and standing around while my vehicle still sits in the parking lot for the last hour. So ridiculous.

Roman Valencia

Love this location been to most in Vegas...I was in and out in less than a hour for a alignment !

Austin Wilhelm

Had such a great experience there. They're honest, hard working, and very knowledgeable. Highly recommend!

David Lunde

They balanced my rear tires for $25! That was a great deal, and they did it quickly and took care while doing it. Good service and fast. I also told them I had been having some noises in the rear of my car and they did a courteous check to see if I had any loose suspension part. I'm definitely going back for service.

Debbie Peach

Work errand

Mark Messina

Trustworthy mechanics and good service.

Steven the goat The samurai

Takes a long time But they got the job Done

Jojeen Riechers

I feel so disrespected. I made an appointment to get my truck tires rotated and get the fluids and belts checked and whatever else as I was taking a road trip by myself the next day. When I walked in for my appointment, Phil the manager was on the phone seeming disgruntled. When he was off the phone I told him I had an appointment and he told me he was really backed up. He said he had other mechanics coming in in an hour and that the other guys over booked the day before (even though i was told the schedule was wide open). I was clearly disappointed because im short for time, but not rude in any way, and told him that's why I made an appointment. "I'm not going to tell my guys to stop doing what their in the middle of doing just for you." Phil said rudely. I calmly told him I never asked him to do that and I decided to just walk out. I never had any problems with firestone till today and am a little crushed as finding a decent place to take my truck is hard to find and now I'm leaving in the morning unsure about my truck. Phil, even when your day is going going badly, don't take it out on anyone else. You have no idea what is going good on in their lives too.

Armando Casamento

Worst mechanics ever and they rip you off they put a water pump in and didn't tighten the bolts take your car to great kills auto they are honest

S C

This place will rip you off. $99.99 JUST TO CHECK why your check engine light is on. If you have money to waste, go right ahead. If not, go to the Goodyear down the street and they quoted $40, or even better, go to Auto Zone less than .4 miles away, and they’ll do it for free.

Pablo Velez

bad service

Lavon Littman

Great honest service

Tom Fitzgerald

The only place that I have my car serviced.

Xavier Hughes

Eddie was very professional and answered all my questions. Tire prices are very fair for good quality tires. Thanks.

Stuart Cunningham

Guys tried to rip me off telling me i needed sway bars on my suv and a bunch of other things new breaks new rotors new calipers all in all bill would have exceeded $3,000.00 I took it to 2 other shops for estimates they said i did not need new rotors, calipers, or sway bars just new pads and some body work when i called to ask about Firestones quote i got a run around "oh we just recommended new (above mentioned) you didnt really need them to pass inspection, by sway bars we really meant break pads it is just how to "system" prints it. Terrible place do not go!

mason michels

I have taken my car there many times and the service there is fast and they never make mistakes!

S C

Fast service. Good knowledge

mirsad djenashevic

Good place quick and easy good customer service

Thomas Bautista

1st appointment was for an oil change and an alignment. We specifically told them that it pulled right. Got it back 3.5hrs later and the alignment was significantly worse. By the time we drove away they had closed. Came back the next day and they told us they were too busy and made us an appointment for saturday (two days later). 3rd visit, second appointment - it's not aligning we need to try rotating the tires but we are too busy to fix it today. So in summary this location is a total waste of time, and the staff borders incompetent. They dont have time to fix their mistakes and cause nothing but additional frustrations. I have been using Firestone for years now but I will never go back to this location. We went to a different location across town and they fixed it immediately without issue so the issue is specifically with this location.

natika Santos

great customer service

Mike Powers

Quality service and a great price on their life time alignment

Tracy Lang

I've had great service with Firestone at Fort Wood. When they did my oil change last, they made some recommendations and then said my husband could probably do them. I feel like they are fair and honest.

Lorraine Meyette

Timely and friendly service.

Karl E. Hosch

Great customer service, quality workmanship!

Maksym Zymin

Satisfied with their service every time I drop my car off for service. Never had to do anything serious, just simple stuff like oil change, inspection or alignment. Always had a great service. They run promotions from time to time, so check them out.

Barbara Watts

Agents nice and courteous

Deborah Woodbridge

A great place to take your car - any car - to get very personal, attentive, quick service. I highly recommend!!!

adam boisvert

Did great with my inspection were just a little pricey with the parts and labor

Randy Randerson

I purchased a lifetime alignment a year ago. I brought my vehicle in for the second tire rotation and an alignment (10K miles) since the it need the alignment. They wouldn't do the alignment due to the vehicle needing 12k since the last one and do it on the next tire rotation. On the next visit I scheduled a tire rotation, alignment, and oil change. My vehicle was dropped off and told it would be done before 4pm. I came in at 5pm and the vehicle hadn't been worked on. I took it back the next day dropped it off. When I picked it up only a oil change was done on the vehicle. They told me I'd have to reschedule an alignment, but they could do the tires. 3 hours later the tire rotation was complete. At this point I'm starting to see the pattern that they do not want to do the alignment, I figure if I was paying of it the alignment would of been done. Fast forward to today. I drop it off in the morning for an alignment and rotation. They couldn't find my information in the system that I paid for the lifetime alignment (of course), they did insure me that the vehicle would be done by lunch. I call at 11am, and they did eventually find my lifetime alignment information, however my vehicle was not done. I jokingly tell my co workers that they will find an excuse to not complete the services....I was right. At 2PM i call them and they tell me my alignment cannot be completed, because of a front hub. 3K miles ago I had both hubs replaced by a local shop. So at this point the gig is up. This firestone is a joke, do not use them, and do not get the lifetime alignment.

Tim Thomas

Always here to see the men. Their knowledge and experience is first class

Michael Grausso

Great customer service. Friendly and polite.

Greg Cohen

Great Service

joe narvesen

They do take commercial vehicles little on the pricy side but good for trusted work

Travis Wilde

Accurate diagnosis and service. The job was completed more quickly than I had anticipated.

Jimbo1268

The typical nail in the tire story, the tire itself has less than 10,000 miles on it. 'Not safe to drive'. I knew I was being taken but they refused to reinstall the tire so I could go somewhere else for a patch. They gave me $10 off a new tire but $100 and an hour later I was off with a lower quality tire than what I drove in with. Do not come here, it's a commission, 'free evaluation' BS care car service. The first thing they did was lift the hood for a nail in the tire when i did not ask for additional services. They didn't try to upsell me further since they knew I was pretty pissed. Avoid unless you enjoy being ripped off.

Mary Ahlenius

My Jeep Liberty is 15 years old. They know, as I KKOW, she needs some WORK. NEVER do they pressure me ..."This Really needs...." The best mechanics since I moved here 3 1/2 years ago. AWESOME!!!!

Marie Casale

Devon and Herman are GREAT !! They went above and beyond to help me. I got a blow out on Hylan Blvd. right across the street from Firestone. I ran across the street to the shop. They were just about to close. I spoke to a very nice gentleman by the name of Herman who directed me to another very nice gentleman named Devon. I explained my situation to them. Devon kept the shop open for me while Herman came across the street with me. Herman drove my car back to the shop. These two men went above and beyond to help. I couldn't of thanked them more. They were extremely helpful, professional and very nice. I would definitely recommend this Firestone to people.

David Griffith

Stopped in to have tires checked. Fast and friendly

Andrea Hunt

I called in to make an appointment and scheduled it for about a week out. Told them I would be waiting for it and asked what time would be best to bring it in, they told me to come in when they open up (7am). Once I arrived they informed me that they were really busy and I was listed as a drop off customer. I thought this would mean I'd be waiting for hours, but within 30 minutes they called me up to discuss the diagnostics! Great customer service!

Yaseen Alabdulla

This is the worst service. Waited for 5 hours with an appointment

Deb S

I've used them for flat tires,oil changes,and to change the lightbulb on the brake lights and they have taken care of me immediately and without an extra add ons to my bill.

Donna Hernandez

Great place for tires. Service very good.

Ty Hutchinson

Trash

Michelle Mendez-Rudman

Great service they do hit you in the head

don schwartz

Just plain great service by a professional team

Julio Merced

Awesome...

- B

Went there today--GREAT customer service. The tire salesman, Anthony, was super friendly right off the bat and introduced me to the crew. Not only was everyone very personable and fun to be around, but Anthony drove all the way to New Jersey to get the tires for my car. I was there for about three hours (which was no problem for me) and once the tires came they were able to put them on and fix my alignment in about 20 mins. Devon kept me company while my tires were being delivered. Great crew there I will remain a dedicated customer at this location.

John Van Der Zyde

Price they quoted was exactly the price they charged! Friendly and prompt service. I recommend Firestone in Woodbridge for your basic auto care needs.

Jeremy Washington

Great customer service!!

Christopher Neff

Excellent service. Went above and beyond to assure my vehicle was safe and kept my cost more than reasonable.

Joshua Carney

Great customer service.

Sarah Lindahl

This place is awesome. The people are knowledgeable, super nice, and I really trusted their work and pricing. I’ve had nothing but great experiences coming here - I go to Firestone over the dealership where I got my car whenever I can

Labinot Shala

Very slow service.

Timothy Hoffman

Superb customer "care" in every positive sense of the word. This center is honest & helpful 100% Thank you! This is the most HONEST, Fast/Efficient, Professional and caring car service center that I have EVER been to in my life. The courtesy extended and the helpfulness with which it was done is an amazing thing of itself - but the fact that this got me on the road and back with a very sick family member shows real heart and helpfulness. I've left several reviews on several sites and they are all positive. I can and will come back to this service center for any future work. THANK YOU and BLESS YOU.

Kayla Boyer

Brought my car to Walmart in Hooksett and they weren't able to put my tire on my car stating the rim was "warped" so I brought it to Firestone and they were able to fix it no problem.

Zev Schuman

Good job, inexpensive but very slow

B. Jackson

Fast and efficient. Rarely do I have to make an appointment.

Steven Rainville

Great service. Stand behind their work.

Moe Thanks

Professional service, moderately priced and very experienced.

Sara Zegit

Got my tire changed here, and the next day my car became wobbly on the highway, when I got it checked by another place I was told that the tires weren't properly tightened. I don't trust or recommend this place.

jromero8912

Costumer service is 0 coming from my experience with the guy named Justin