Reviews of Steele-Guiltner (Car-X Tire & Auto) (Tires)

Elaine Joiner

James and Vernon are great always upbeat with a smile on their faces every time I visited the store. They are very helpful all the time.

Saleema Lalani

Best service and knowledgeable staff

Crystal Kimbrough

Always honest, affordable service.

Mike Curbo

Good people. They do a good job and stand behind their work

Larry Foster

Very enjoyable and time efficient

Robert Briggs

I waited for 15 minutes standing at the counter and never got helped. Grimms used to own them with a lot of better service.

shak ra

Came across a coupon and had an oil change done here a few days ago, 5W/30 viscosity oil was used on my Volvo S70. That'd be okay for winter months or if we lived in a cooler climate, but with summer approaching in Memphis, temps will easily exceed the 86 degrees Fahrenheit that 5W/30 is rated for. I checked the owner's manual (and what was used for previous oil changes), if ambient temperatures exceed 86 degrees, 10W/30 viscosity should be used. What really concerned me is talking to other folks having service done here. Somehow the tech/mechanic ended up mistakenly draining the transmission fluid when a customer was only there for an oil change! Another customer had the wrong size wheels mounted (prior to mounting, that customer noticed the wrong size tires out on the shop floor and tried to point out that they were the wrong size but was dismissed). Nice staff but I won't be coming back.

Oree McKenzie

Good service at a fair price

April Seaton

I went in to get my tire checked. I receive excellent customer service from the moment I walked in. I was asked about my day and encouraged to continue serving the children in our community. My tire was checked and put back on in a timely matter and I received service with a smile. I was given my keys and told to have a great day. I reached for my wallet and I was told, no charge. I was blessed and I will be a customer for life!

David Wolfe

Try to Sell u things u don't need

Monica Workman

They are extremely helpful and affordably priced!!! I will definitely recommend them and will be back!

Starnisha Hudson

Mr. James and Mr. Vernon help me out a lot. If I have a question about my car they explain it where I understand it, even if I have to take the car to them. The services guys are helpful as well. I live this place. Great customer service!!!!!

Jacque Schwartz

Can’t go wrong with this place. Good prices, excellent EXCELLENT customer service. See James or Vernon. They are great and have a VERY loyal customer base.

Jane T

I was in town from Ohio! On the way to Memphis, my muffler got really loud like it blew a hole in a rusty spot or something. We came here in hopes of getting everything taken care of before making the trip back to Akron. We waited about an hour before they looked at it, which was ok because they were busy when we got there. They told us we needed a new muffler and new pipes with 2 hours of labor for a total of $340. We decided to deal with the fumes to get it back home and go to our local muffler shop. We did not need pipes at all, only a muffler. We were in and out in 10 minutes and the cost was ridiculously less than the $340 they tried to get us to pay. I write reviews everywhere I go. I must say, I believe this is the first negative review like this I have ever written as I am one to always see the positive in everything. There was just none to be had here for me.

Dan

Great place for tires and service

Tammy Goolsby

We were on a cross country road trip and had a break down. We needed a new bearing hub. They were awesome. They were took care of us right away and had us back on the road in an hour. I can't say enough good about them!

John Grannan

I have used Steele-Guiltner successfully many times in the past. My latest visit was for a screw in a tire that a dealership told me could not be removed and I needed a new tire. Steele-Guiltner removed it...no problem! When I later developed an oil leak they even took care of that problem for me. I have never had a hint of a bad experience with them. James and his staff are friendly and reasonable!

Dennis Webb

Always fast and affordable. I've taken many cars there multiple times. Never had any issues, and they never try to upsell me on unnecessary things.

Mariya Badaam

Excellent service

Jaime P

WARNING COUPON SCAM

Taji Valentine

Great customer care and quality service from the guys on Hacks Cross. Mr. James is the store manager. He's Awesome!!!Go get your tire, brakes, oil changes here. Full service location.

Shantelle . Evans

one hour typically. . .

Pamala Thompson

Fast friendly service

mktggurl .

James and Vernon treat you like family! They have great customer service and their pricing is fair. Customer for 4 years!

Marcus Cox

Thet did a great job they just lied to me about how long it would take to get my brakes changed.

Henry Severo

Great service, knowledge of products, go the extra mile for the customer

Ci Ro

Quick service and friendly

C Taylor

First time being here coming from sales background it should always be your best experience to reassure returning customers. I pulled up at 10:15am on a Thursday noticed two bays were open with only one person waiting in the lobby waiting on their vehicle. So after speaking with an older white male not sure of his name about my reason for visit which was a standard oil change nothing more other than what comes with it. My vehicle was pulled right in,20,30,40, mins passed by as customers come in and we wait, patience has never been a problem for me. However I finally decide to get up and proceed to the register after I notice I've been waiting ONE hour and twenty mins for an oil change! When I reached the register I was met by an older black male not sure of his name and I asked how long does it take to get a oil change here because I've been waiting for an hour and twenty minutes! His response was" you ain't been waiting for an hour and twenty minutes" at the register I looked at my phone to check the time I received that call right before I got out the truck before entering the building it was at 10:20 am. From there I looked at the clock above his head it read 11:30 sum. I told the older black male about my proof after that he remained quiet then I asked some other questions about their oil changing procedure. To my surprise no further delay my truck was ready. I like to paint the picture for anyone reading this. I WILL NOT return it's the longest I've ever waited for an OIL CHANGE especially since it's a Thursday morning you would've thought it was a Saturday afternoon around.

Katie Breyer

I have been here about three times for tires/issues on my Scion and have always been happy with the service. Today I went in to get a nail removed. They took my car back right away and within 20 minutes they told me it didn't puncture far enough so they sent me on my way...no payment for their time or anything. I was able to go their and get something to eat on my lunch break.

Brad in Memphis

If you get charged for valve and seal kits for your tires at $4.50 each, and you WILL, make sure they actually REPLACE the valve stems. They replaced 3 tires for me in 2018, charged me for new valve stems each time and didn't change a single one. It so happens that my valve stems leaked slowly, so I knew when my brand new tires continued to leak, that they had not replaced the valve stems, and a quick inspection revealed this to be true. All old, discolored threads, no new brass. A LOT of that good ole boy friendliness, but they nickel and dime you just the same.

Sumit Mundra

Not very satisfied with the service, I got my wheel alignment done at this place, initially I called the shop and clearly mentioned I have a Nissan Sentra 2008 model and need wheel alignment, I asked for the fees, person on the other side said $49.99 + Taxes. I went to the shop and again mentioned I had called for my Nissan Sentra 08 wheel alignment, how much would I be charged, the same person said $49.95 + Taxes, as soon as I told him I have a 50% off coupon, he waited for a minute and said is it a Nissan Sentra, I am sorry the price for wheel alignment for Nissan Sentra is $89.95 + Taxes, I told him I have clearly mentioned it was Nissan Sentra on the call and few minutes ago, he said he didn't hear it clearly and with the coupon I would anyways pay less. I got the alignment done as I needed it badly, they took some time and in the end after driving for a day was not very satisfied with the service.

Rashonda Mitchell

James was very nice..even gave me a discount on a tire patch! Awesome service! I will recommend and i will be back!

Audrey Turner

The guys at this Grimes location are amazing! First of all I had taken my car to the dealership because I knew there was a lot wrong with it and last year I had taken it to Gateway who told me that one of the issues my car had, had to be fixed at the dealership. So I waited because we found out the dealership charges $109 just to look at it and I didn't want to waste $100 if the price to fix my car was too expensive. So I finally got tired of driving my car and took it to the dealership. They told me that my car need $3300 worth of repairs!! Well my car isn't worth that much so after my husband went back and forth with them they said doing the minimum work would be $2200 and then after more talk they lowered that to $1700. I decided then to take it to Grimes for a 2nd opinion. We didn't tell them everything the dealership said was wrong with it. We just asked them to look it over and tell us everything that was wrong with it. Well they ended up being able to do all the stuff that HAD to be done for $1100. Not only that but we took it in about 10:30 on a Sat. and they close at 3. They actually stayed until 3:45 fixing my car. I felt awful for them having to stay late and when they mechanic drove my car around and handed me the keys I thanked him for staying late and he went on and on about how it wasn't a problem at all and he really appreciated us bringing the car in! So to summarize they were ALOT cheaper than the dealership. They were super helpful and answered all my questions. They were quick, friendly and best of all my car runs GREAT! I couldn't be happier, thanks Grimes!

Toree Dabney

I took my vehicle to get a tire patch for a road trip my wife was taking. The tire wasnt low but I seen the nail so figured I should get it fixed. Bad idea! Once she and my kids got on the road the tire went flat. I went in with a picture in hand thinking they would give a refund considering I had to fix the problem myself. He was questioning me as if I wasn't telling the truth. I was just at the same location days before to purchase 4 new tires price near $1,000. Would I really lie about a 25 dollar patch. He ask to bring the vehicle back. There's really no need, being the issue is resolved because my wife and kids we're stranded out of town. BAD BUSINESS.

d young

No issues

Rodrick Evans

Fair price

Lee Garner

Great service.

Vernon Randolph

Great place to go James and vernon r very honest

Edward Johnson

Vernon was a HUGE help in getting my tire fixed in a time crunch, and at a lower price than I was expecting! I'll definitely be going back.

Julius Peete

Great service fast and knowledgeable.

Andre King

Always on point And guys working in front are very hospitable An courteous, an make sure you leave better than u came

Lorena Andric

Worst tire place it is in Memphis. Would never recommend anyone to get any kind of service done with them. They are rude unprofessional and will tell u a lie in a hheartbeat. Charge you more than a real dealer ship. Their work is not worth the money you pay, they use used tires and charge you for a new one that u have to get replaced after 3 months and not even 3k miles since you got them.

Bernadette Bright

Good customer service and support. Prices are decent in comparison to others. The customer service really sells the company.

camidel .

Do not fix or buy tires in this place. They are not customer focused so if there is something wrong with their product, they will not stand behind you. Prices are not good either. You are better off buying from Costco.