Reviews of Luther Brookdale Toyota (Tires)

6700 Brooklyn Blvd, Brooklyn Center, MN 55429, United States

Average Rating:

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You will see the information of real people who know the services of Luther Brookdale Toyota (Tires) near Minnesota.

At this moment this business gets a rating of 4.5 stars out of 5 and this score has been based on 1158 reviews.

As you can read, it reaches an opinions average is virtually the highest, and it is based on a very large number of scores, so we can conclude that the valuation is very accurate. If people have bothered to value when they are satisfied, it works.

You know that we do not usually bother to write opinions when they are good and we usually do it only if we have had a problem or issue...

This Tires is included in the category of Car dealer.

Where is Luther Brookdale Toyota?

REVIEWS OF Luther Brookdale Toyota IN Minnesota

Malee Lor

it was a great experience. They walked me though what was going on with my car, until I understood. Thanks for the patience!

Scott Fahey

I've purchased 3 vehicles here, and I always use their service department. I feel that I have always been treated fairly.

Kellie Pajak

My service is always great at Brookdale Toyota- Robert Madich always takes exceptionally efficient care of me/ I arrived at 7:00 AM- and left by 8:15Am with an oil change a replaced sensor for my tires and a car wash.

Bill Mathis

Great sales experience, good financing, just the right car for me.

Sheng Xiong

Went in for my usual check up. Had an appointment for 2:00 pm but there were a lot of cars. Checked in and the advisor said about an hour to about thirty minutes. I sat in the lounge and waited. It was pretty fast. Got my car in about 45 minutes. Nice and efficient workers.

Jesse Simonson

Great people made it easy to purchase a new vehicle!

Kimberly Horton

We had a wonderful experience purchasing a new Toyota from Bruce. He was extremely knowledgeable and gave us an in-depth tutorial on how to use all the features in our new car. He was easy to work with and we did not feel the "high pressure" sales pitch often associated with car dealerships. We will recommend Luther Brookdale Toyota to all our friends and family.

mandy dehn

Just leased a 2019 Camry and had the best experience. I worked with Tom Hunter and told him where I was looking to be at payment wise and really took the time to see if Iwould be better off leasing or buying. Brought out 4 different vehicles to test drive as I am new to Toyota’s. Smooth experience and recommend everyone to work with Tom!

Joanne Schipper

We purchased a 2019 Toyota Camry from Keith. It is our second vehicle from this dealership. We had excellent service in all aspects during our purchase. Great service department as well.

John Lodato

Chris Velasco was a pleasure to work with. He understood I did not want to leave Toyota after 7 successful years with my Camry. Chris did his best to deliver a package I was excited about. I would recommend Chris and his supporting staff to anyone. I also appreciated Brittany in parts, Sara in Finance, and Misel for prep and delivery. Chris really made things happen. I am so happy I stayed with this Toyota family in Brookdale.

Tammy Snaza

My family has been bringing our vehicles to Luther Brookale Toyota for years. Honest, knowledgeable people. Reliable, timely service. Done right the first time. Car repairs are never fun, but it's nice knowing I have a quality service provider.

Dale Swanson

Called at 9:30am and they scheduled me for the same day at noon. Drove right in and was greeted immediately by a friendly young man! Duane was my service expert and he checked me in and told me the wait would be a hour. Hour later vehicle was completed! Friendly , efficient, as promised, great customer service!

Val Kolb

They were very busy Memorial weekend but Lee took the time to show me everything and said I could call him anytime for help ! It was a long but pleasant experience

Jessica Lindberg

Not only did Bill Quaday help me find the car of my dreams, but he also helped me in a time of need. I found the most beautiful, certified pre-owned, 2019 Toyota Corolla Hatchback in flame blue. Bill was very honest with the deal and did not pressure me in anyway. Three weeks after my purchase the car was involved in a flash flood!! Luther Brookdale Toyota was so supportive of me during this time. Duane from the service center called me anytime there was an update on my vehicle. After finding out the vehicle was deemed totaled, I returned to the dealership with very low hopes... I knew my previous car was a certified pre-owned and the odds of finding that again was slim. Bill pulled some strings and made it possible for me to get the car of my dreams again. He, and the dealership, knew I lost a decent amount of money after the loss of my first car. They did what they could to ensure I didn't have to settle. This dealership could have made so much more money off of me if they wanted to, but they aren't about that. They are genuine people who just want to help you. Big thanks to Bill for helping me, not only once, but twice.

Karly Mathey

I went in for an oil change and had such a great experience. From the moment I walked in, I was treated with such respect. They completed the service on my car in less than an hour, had it washed and rotated my tires complementary (purchased tires from last visit). Would definitely recommend!

Z Bacchus

Wonderful service . Duane has helped us for many years.We always leave satisfied he's given us the best service . Thanks Duane for all the work you do so well.

Corey Book

This was truly an amazing customer service experience all around. Thank you for treating me as a valued customer.

Mary Jackson

My experience at Luther Brookdale Toyota was the best ever!! Everyone treated us with the utmost respect making our experience well worth it; in fact, we bought our second vehicle with Luther. Thank You for your service.

Mark Nemzek

good job this last time.

Cindy Mellum

Wonderful experience! I knew what I wanted when I got there. No pressure to upgrade. No pressure when it came to after market goods and services. My husband and I were able to discuss and choose the options that made the most sense for my vehicle. Financing was very efficient! Lee Lor, my Sales Consultant, was great to work with! This is my second vehicle from this dealership and I look forward to continuing to work with their top notch Service Department! Highly recommend Luther Brookdale Toyota!!!

Kathleen Solberg

The staff are friendly and very efficient. I had to leave my car overnight, and they provided a ride home and picked me up in the morning at no charge. Great Toyota place!

Heather Vetsch

Car was done on time and the fee was reasonable for the work done.

Sludge Guzzlers

Fast and courteous service department, with a bottomless cup of freshly brewed Dunn Bros sludge while you wait, keeps a Sludge Guzzler smilin’.

Nichole Kempenich

Always great and friendly customer service.

Nicole Markley

Duane Green was superb! His customer service is the best I've had at a car dealership! Process was little sticky at the cashier's desk and with retrieving my car (hadn't been washed and it was parked in a difficult position for me to back out between other cars to get it out of the service bay)

Dana Berg

I have been a Luther customer for some time. I buy my vehicles from this dealership, and I have them serviced there as well. I really do love their service department. The guys that work back there are super friendly and informative, the waiting room and internet is perfect for when I am trying to get work done while waiting, and worse case, they have a shuttle service to get me to work if the appointment is going to take longer. I quickly realized just how much I love their service department after my last (bone head) visit. My vehicle was vibrating super bad down the road. I was actually on the verge of pulling over and calling a truck. But I called Luther and made an appointment quick. When I pulled in, the tech who checked me in said he was pretty sure it was related to the snow and ice in the tires. I was skeptical, but he said it would take about 20 minutes to run it through the wash and test it. And sure enough, 20 minutes later, that's all it was. But the best part was that they didn't charge me anything - I received a free car wash, AND they even filled my windshield washer fluid that I received a warning light for. I expected some sort of charge for the labor for the poor guy who washed and drove it, but nothing!!! What truly awesome service!!!

m&m

Our Sales Rep Linch, Abdul along with their Mgr Abdi was extremely helpful and patience with the whole process. I leased a car frm Coon Rapids, miles were getting to close to 36k which I can't go over without penalties and was told by 4 different Toyota dealerships in MN I would have to either put down 6k to get out of my lease or buy out the current contract or there was nothing they can do to help me. I'm so glad I went here to help my brother purchase a car which I want to add they got him into a new car with an affordable payment no haggling acquired. They got me out of my lease to a new one with the new Rav4 with the same payment as to what I had currently. These guys were professionals and knowledgeable to get me where I wanted to be. Thank you Luther Brookdale Toyota for such an amazing team! I highly reccomend this dealership and be sure to ask for Sales Reps Linch and Abdul if you're looking for an honest, experienced and optional outcome. Mgr Abdi was awesome as well, he along with the other guys "WILL LISTEN" and was attentive with all options available.

dee lee

Excellent service and patience from the moment we walked in. A++

Morgan Whiterabbit

James W was great and helped work with us to get a car that fit our needs while still getting a little style to go with it.

Marilyn Reese

I would like to take time out of my day to let Bruce know how Awesome/Amazing he is. He made my car buying experience great from beginning to end. Bruce was easy to communicate with, he shared his knowledge with me, and even shared stories about his family with me. I felt like we were buddies out on a drive (relaxed). He never pressured me or asked a lot of uneasy questions. He made suggestions and I really, really appreciated it. I had to wait until the next day for the financing but he reassured me and called like he sad he would and that means a lot to me. He introduced me to Yuri who did my paperwork and he also was Awesome and explained everything in detail. When I was done with the paperwork Bruce was there to walk me out and say goodnight and enjoy the car. Thank you both for you time and knowledge. Marilyn R

jill gettinger

I have always had an unbelievable experience at Brookdale Luther Toyota. I love my new salesman Tim Olson. He is double great. Your service department is incredible. I know dealerships have to charge more, but I had 5 cups of coffee the other day and Bob had a cookie too. Brittany is fabulous. And I just met a former student there on Saturday (Gracciano). He is very happy there too. Maybe, I will build a condo on your roof. But you would have to start serving Asian food for Bob (Finnerty), my significant other of 40 years. Regards to Steve and thanks to all. Keep up the great work.

Robert Shell

Best place to purchase a 2019 Toyota Rav4 Hybrid. Knew the car rather trying to make a sale.

Dave Cocchiarella

Purchased a used vehicle here in Jan 2018. The staff was welcoming and willing to negotiate. They agreed to a fair price and included a remote started installed. They also matched my interest rate quoted by a credit union that was significantly lower than what Toyota was offering. They have a 30-day warranty on used cars which was great because the blower motor started making noises 3 weeks in. They replaced it for free since I scheduled it prior to the 1 month mark.

wes marsh

Cou Yang my service advisor was very straight forward and honest. Work was done in a timely manner as promised and no hidden surprises. Brookdale Toyota has a great service department. Highly recommend

Phaedra Price

Diana was great and determined to have me driving away that day.

Anita Hargis

Amen was great! I went home with a car that I enjoy. The boss man wasn’t able to get it down to the price I wanted but I still made the purchase because the car is quality and Amen was a great, no pressure, friendly and helpful sales guy.

William Rowe

Corey is GREAT! Thank you so much! You made me feel like a real person from the time I walked in the door until I left.

R Wooton

I sold them my truck which was worth more than the car I was purchasing. I was told that I would get a check for the difference with no mention I would need to wait 3-5 days! After explaining to them that I unfortunately needed the check or wouldn’t have been making the deal in the first place, I got excuses and delays. I told them I’ll just reverse the deal but they said my truck was sold the same day I made the trade. I asked how they could sell my vehicle while still owing me for it. You got paid by the person who bought it so pay me what you owe me. After waiting for hours more I still have no check. Poor business practice. I could never leave your dealership without paying for a vehicle so how can you buy a vehicle and resell the vehicle without paying for it?! I would have bought from them again since my sales guy Ray was awesome. Everything from that point on was shady. Including the extra 299.00 they tried to charge me for collision alert that wasn’t listed in the price of the vehicle or disclosed or requested.

Curt Anderson

My wife bought her truck here many years ago. We get all the vehicles service done there. They are very attentive and do a great job. I have never felt that they try to get more work done than is necessary and recommended. She schedules any oil changes or service appointments and has never had a problem. They are always friendly

Jose Ramirez

Tim was pretty legit dude. Little aggressive but to be expected. He gets 5 stars. Yuri the finance guy is where it went down to 1 star. Dude is shady literally be talking about a percentage interest rate that was agreed on and itll magically rise right after you talk to him cought it the first time and really wasnt expecting him to do it a second time so here I am. I'd ask for anyone other than Yuri to finalize a deal.

Kevin Kuglin

While I thoroughly enjoyed the test drive of the 2019 Toyota Camry, I wasn't given any information to bring home to my fiancee to talk through the process. They just gave me their business cards, surprise! Sales person (Eddie) kept calling me "Steven" until I corrected him. I think it's imperative to know my name before you start talking about money. After my test drive and getting a feel for all the models, I told the sales guy that I am on my lunch and don't have much time (was there for over an hour). It was fine that I ran over my lunch a little, not a big deal, but I'm pretty sure I asked a couple of times throughout my visit there for paperwork to bring home and just run the numbers, but they never followed through. It's like it's some trade secret not to be honest and give me solid paperwork evidence on the vehicle I was test driving. It was a waste of time honestly. I told him that I am tentatively thinking of coming in on Saturday with my fiancee as they are busy that day. I am probably not going to be coming back now, especially after the very poor value they placed on my Tahoe. They valued it 60% lower than what Kelley Blue Book says it's worth. If it was fair condition, the number they gave me was still 40% lower. What a slap in the face to be given such little for the amount of work and tune ups that has been done to the vehicle. I'm definitely not coming back.

Christina Bohlke

Mark was very knowledgable and great to work with. Would recommend him to anyone.

Carla Beardet

Luther is the most friendly and trustworthy dealership. They fixed everything on my used van, so that it is like new! Luther Certified is the way to go.

Kaitlyn Ziebell

The customer service was excellent, they walked us through everything that needed to be repaired and the cost. We called on a Saturday morning, they were able to get us in and out same day.

Alan Askanass

Fast, friendly, efficient, steps to schedule an appointment was very easy. Very good customer waiting area.

Kerry Govan

Friendly courteous the best sales people in the car industry

Terry Morrow

Lowest trade in value on the planet. Be prepared

Moha Mohamed

Abdul was awesome! He answered all of my questions and helped me get into the vehicle that I wanted. Thanks again Abdul....

J Lange

Jeremy is the best and always provides excellent customer service! I was offered a courtesy-ride to the location I was headed for when my tire light came on. Amy provided the courtesy ride and she was very kind.

Kate Murray

Stopped by for an afternoon of test drives, then shopped around online to compare prices and inventory. Both were best at Luther Brookdale Toyota. Nick was exactly what I wanted in a salesperson: knowledgable without being flashy; enthusiastic without being pushy. Genuinely nice. Will definitely recommend this location (and Nick) to anyone looking to buy a Toyota.

Vanessa Carra

Awsome work! Clean and confortable place. Diana helped me to find a perfect car, with patience and was fast and helpful

Brian Bergstrom

My van had to be towed here on a very cold Friday night. They had my handicapped accessible van running again by Saturday afternoon. They kept me informed of the process, it was a good experience.

Kathleen Van Doorn

Everyone I have ever dealt with at Luther Brookdale Toyota...from sales, to service and parts department...are always courteous and mindful of my time. Work is always completed in an efficient and timely manner. I will continue to bring my vehicle here for service, and will return when it's time to trade it in and lease another vehicle. Thanks Luther Brookdale Toyota!!! Keep it up!!!

Adam Wittwer

Brought our 2012 Toyota, with 80,000 miles on it, in to check transmission. Had service light on. Warranty expired just 30 days ago. They did nothing to help us. I emailed GM, never heard back. Then emailed again and he finally replied that he would look into it. Never heard back from the guy. Service person Offered 500$ off on a $5000 transmission. Won’t ever be buying Toyota again, and definitely not from this dealer either.

Kari Benolkin

willing to negotiate a great deal on a Highlander Hibryd. We told them what features were a must and they found the vehicle we bought. Ervin the sales rep was honest and we felt like we were his priority. Financing went well too. Everyone there was very friendly. I would recommend this dealership.

julie eduputa

They are always there to help me. Whenever I have a question or concern.... I get an answer ASAP! Thank you for superior service!

Melissa Ahart

Awesome workers and always give us their time even if we purchased the car or not. I would like to notice one of your worker Toua Yang. One of my family members came in and was looking for a car and he showed him everything and went into great detail about everything. Thank you!

Craig Nelson

We had a great experience working with and purchasing our vehicle from Keith Kiehle. He was very professional, pleasant, and always took the time to assure that he was answering questions and provided a very fair purchase price. We would use him again in the future.

Abdi Hussein

Very nice people.the whole experience was fantastic .toua was amazing thank you sir.

Chuck Waldmyer

Quick and easy work to be done at a good price

Peggy Steffens

I’ve gotten my cars from Brookdale Toyota for years. I have always received excellent service from the sales person (especially Tim Olson) to the gentlemen in the finance department.

Petrea Delich

I have now used your service center twice. Yesterday by appointment and last winter a walk. Either way your staff is always curteous and efficient. Your waiting area is comfy and well stocked with snaks and beverages

Bob Zoss

Pleasant helpful people, clean waiting area and a ride home when needed if the repair will take too long.

peter omari

Arrived on time. Warmly welcomed. Took in my vehicle. I confirmed the estimate that they had given me over the phone.and in exactly 2 hours as indicated my car was ready as clean as it came in. I did talk to the gentleman that checked me in to confirm that it was an entire new transmission fluid that they did and not just pouring out some old and adding some new fluid. He confirmed it was brand new fluid. Using a special pump to pump out old and pump in new fluid. Also on coolant, it was flashed out and new fluid filled. I was happy, I paid by bill and I was out. Thank you for the coffee and cookies.

mark sminesvik

Thomas was awesome salesperson. Great selection.

dean wood

quick service as expected at a Luther dealweship.

Jerry Broeckert

Rob in service was great. I needed a new tire. He got it ordered. Got it in. And got it on my new car in time for me to make my 12:30 at Interlachen. Always with a positive, can-do attitude.

Stuart Mckissick

Quick service and very friendly and courteous staff. Washing the car was a nice touch too.

Alisa Rose Ledoux

Excellent customer service from the front desk, to sales, to the finance team and Manager involvement. This Luther Brookdale Toyota team leads the area in product knowledge, professionalism and attention to the smallest details. Our Sales person Toua Yang went above and beyond to ensure we were happy with 2019 Prius that we purchased. In 3 years when my husband is ready to trade the 2014 Toyota 4 Runner that he bought from a different Toyota dealership, we'll be scheduling an appointment with Mr. Yang, because we know that he and the Brookdale team will provide us 5 star service once again.

Mark Viste

Luther has changed how I think about my car dealer. Their services are competitively priced, even for tires, which I've usually gone to a tire store for. Service is quick, even when I show up on a whim without an appointment. The waiting room is comfortable. Staff is friendly and knowledgeable. And the tires did well in the rain. Thanks, Luther.

Charlene Kaesviharn

Technician was very pleasant & listened attentively to my concerns. He came back with an expected diagnosis that has been ongoing issue with my car but offered to do a cleaning of gas cap neck hoping it would possibly resolve the issue. After some research on the issue it appears to be one that older models have been experiencing. Will wait to see if problem resolves or not.

Luke Simonett

Keith was a pleasure to work with. We found a great used truck at a great price. From trade- in to understanding the warranty and vehicle dashboard, to driving off the lot - all went well. I rarely write a review but happy to write this one.

Debbie Young

We have never bought a Toyota vehicle so this experience was new to us. Our progress through test driving, trade-in, accessory buying, finance, and delivery of the vehicle were flawless. Each level of the staff was equally courteous and helpful. All questions were answered by very knowledgeable staff. We never felt hurried which is a bonus in today’s retail. Thank you Luther Brookdale Toyota for a wonderful buying experience!

Al Knaus

Everyone was easy to work with and they made the whole process a good experience.

zipora maingi

We bring our cars here because we are safe here and our cars are taken care of very well by professionals and not people who are giving a trial & error. Cheap is expensive.....remember they can be a bit pricy but they do their hob truthfully, rightfully and get u original & new parts.

BJ Lindquist

Courteous, knowledgeable, and fast service. Pleasant waiting room with TVs and complimentary water (snacks too if you come early in the day.) We drive 90 miles, passing MANY other Toyota dealerships, to patronize Luther Brookdale Toyota.

Shawn Evenson

This is a very well run and efficient dealership. Needed some recall work done and it couldn't have gone smoother or been done by nicer people who are totally service-minded. Thank you

Satish Amancharla

Great reliable and consistent service... everytime!

John Bergs

Great service at Luther Brookdale Toyota!! Ray and Badu did a fantastic job working with me to find the best fit and price for me. I love my new Camry!!

Richard B

Have been going to Luther Brookdale Toyota for all my service work for the past 6 years for the regular warranty and oil changes. Enjoyed the car so much I purchase my third Toyota in 2017. Usually don't have any complains but the tailgate hydraulic lift does not function to its full level. The mechanic couldn't duplicate the same problem but now I wonder if he sees this problem so often that their not fully aware how the tailgate should lift up smoothly each time and if it doesn't the $49.00 part should fix the hydraulic problem...... I'm going back and hopefully they will fix it.

Ty Schrupp

Bought 2 cars from LBT in the past and the experience was OK, pushy salespeople but I'm pretty good at saying "no" when I don't want something. My latest experience (Memorial Day 2019) was pretty unbelievable. We told Corey from the moment we walked in we weren't purchasing a car that day but just test driving. He tried every sleazy sales technique to try to get us a car that day and made my wife and I feel really really uncomfortable. Even went as far as to say "what do I have to do to get a car deal out of you guys Today?" If you want to be forced to buy a car, ask for Corey, I guess. I even sent LBT an e-mail with my concerns and received no reply, showing me they don't care.

Tom Anderson

Tim O is a pleasure to work with. We bought a new Camry last month and cam back this month and bought a Rav4. Great experience!

Heui Parsons

Always great customer service- I’ve taken my car in there for oil changes, new tires and regular maintenance. Prices are reasonable and not pressured into buying other services. They make recommendations- but they don’t play any games. I will always go there to take care of my car.

Aaron Teslow

Although the cars were nice, the staff didn't seem very helpful. We were in the lobby in the afternoon on a Saturday and we weren't helped for 15 minutes. After no one had approached us, we decided to take our business elsewhere.

David Bradley

I had the distinct pleasure of having Mr. Myles Johnson as your Ambassador for my sales experience. Mr. Johnson was extremely pleasant as well as Professional. I never felt any pressure from Mr. Johnson nor did he try to direct me to choose one model over the other. I am a sixty nine year old Vietnam Veteran, and I am also a Retired Letter Carrier from the United States Postal Service. Dealing with Mr. Johnson was extremely gratifying and was absolutely the best car buying experience I've ever had!!! Just for your information I plan on taking Mr. Johnson to lunch the first week of September.

Katie Fabian

Thank you Edvin for not being the typical car salesman! We really appreciate your personal and friendly touch. You really made us feel like friends and not just a commission. If you want a Toyota, go to Brookdale Toyota and ask for Edvin. He is 6"11" so you can't miss him!

Alan Navarrete

Bought used car for my daughter. Staff went out of their way to make sure the car was in good shape for a new driver. To top it off, my salesperson Linch drove the car to me (45 minute drive) to save me time on my daughter's birthday and topped it off with a bow.

L Mo

This is the only place I'll come to for my car services. Everyone is super friendly and the place is clean.

Maegan Lufkin

Jeremy in service is fantastic! I purchased my Camry here 3 and it was a good experience. I love the car. But had a very scary drive on Saturday. My car would start ran ok in city traffic but would not accelerate much past 45mph. I drove straight in the Luther on my way home. I was a shaking mess. Jeremy a service manager was wonderful! Patient, helpful and, professional. Turns out a mouse had been nesting in the engine. It turned my 4 cylinder engine into a 2 cylinder by chewing the wires. Thank you to Jeremy and the service technicians that fixed my car same day on a Saturday! Great service

Missy Miller

Tim O made it Fast and Easy! We saw a car on the lot after closing, called the next morning, confirmed the price. They did a full inspection and it was good to go and we had our new car. My husband loves to talk and Tim and the team were there to listen. Really nice dealership!!!! Great service area while you wait.

Matt R

After finding the certified used vehicle online we were interested in, my wife went to the dealership and walked around the used lot looking at vehicles without any sales person contact for 10-15 minutes. Upon going inside she asked to speak to someone and was randomly handed off to Moe and took a test drive. That experience was not a great one due to Moe’s lack of interest in engaging the customer, my wife. He gave the sense it was a take it or leave it thing. Skipping ahead, we really wanted to take another look at this same vehicle but with someone who was a better sales person so we looked at the dealership on DealerRater to find a sales person who would be easy to work with. We found many recommendations for Bill Quaday and he did not disappointment. Bill made time for us, was interested in what we wanted and did not want, and he went above and beyond several special requests before purchasing the vehicle. In essence, Bill didn’t look at us as a dollar symbol or customer but as someone he wanted to help find the right vehicle based on our circumstances regardless of the time and energy it took on his part. Bill was straight forward with no b.s. and it was a smooth transaction. Thanks, Bill! You’re the man! David Moe in finance was also easy to work with, was patient, and informative when closing the deal. Both Bill and David were comfortable answering the tough questions too without getting ruffled. Thanks to Bill and David. Lastly, the dealership was very clean and was very family friendly both with having a separate kids area in the lounge but more importantly having grace with loud children around when the sales process can take some time.

Matthew Burton

Great staff from the sales rep to the finance team. They were all great to work with and made the car buying experience enjoyable.

Nina Teiken

Overall my experience was good. I've been dreaming about highlander for a while, but was planning to buy one around Christmas time. I just swang buy to look at them couple weeks ago to see if I really want this car and maybe test drove it. When we entered the building nobody really paid attention to us)) We looked at all the vehicles inside and then left the building to look at highlanders outside. There we met our sales manager Tim Olson. He was attentive and helpful. He listened to all my requests and found the car that satisfied all my needs. We test drove our highlander and felt in love with it , so that day we left with a new car. I am satisfied with customer service and with how smooth and quickly our transaction went. Unfortunately, my brand new car did have some issues. Most of them were looked at and fixed. While the car was in service the dealership gave me nice 2019 rental vehicle, that was very nice and thoughtful of them. I still have issues with navigation system and wind noise in the car seems too loud. But i am going to do more investigation and driving and if it will bother me more I am sure Luther Brookdale Toyota will help me with it. I give 5 stars in my review. Because even though vehicle has some minor defects, workers were and are helpful and most of them are fixed by now. I also would like to update my post. After my problem with navigation Tim Olson took his time to investigate it, gave me a call back and explained how to avoid the issue. It works fine now. Thank you! Happy Highlander Platinum owner. Love my new car!

Nicosia Hammond

I love this place. I did not buy my car here, I bring it for service. They are honest and inexpensive. I have a Lexus and they do not try to rip me off. When I do buy a new car I will probably go to them as well. I highly recommend.

Emily Johnson

worked with one guy that was a complete jerk. didn’t talk numbers at all, just said “sign here”. worst car shopping experience ever. he also ignored us when we told him theres a huge paint chip, and other things wrong with the car. very rude.

Chris and Dayna Taylor

Great experience - our plan was just to go in and do some research, but Thomas got us the deal we needed to make it work. It's only been a day with the new truck but couldn't be more satisfied.

veronica anderson

Tim O. Is knowledgeable, attentive and patient.... I rate him 5⭐️. I look forward to driving the Highlander limited Platinum, my first Toyota!

Christine Campbell

Polite and fast service. They made adjustments to stay within my budget but not compromise safety. They also made a recommendation for new tires needed in the future. It's very much appreciated to be able to budget for a future purchase.

Bill

We have purchased 8 vehicles over the years from Luther and will continue to do so thanks to expert salesmen like Nick and expert finance people like Sara. They made the entire process easy and quick! Thanks Luther for a great buying experience once again!

Jon Heckman

Impressed with how well I was treated from start to finish while purchasing my new vehicle. Everyone was friendly and made me feel comfortable. I recommend this dealership.

Sue Sigurdson

Very helpful information from Duane Green at the service desk. Service Tech, George Johnson did an awesome job. Thanks again.

Jeffrey Vang

They were going to charge me $79.50 just to look at why my glove compartment was so difficult to open. Ridiculous. When I worked at Rudy Luther Toyota in Golden Valley we never charged for these sorts of things.

Robert Pruchnik

Friendly staff and well organized.

Christian Nelson

A little aggressive on sales floor and a read slow in parts department. However service center had already been great in terms of suggestions, options and working on best results for budget.

Gregory Anderson

My experience with my salesman Lee could not have been better; however, when the sales process was turned over to his "supervisor/manager" my pleasant experience up until that point was totally negated. I felt the points I made for my not making a buying decision that day were not respected. I do not know whether this was due to the aggressiveness of this individual, or of the organization's sales training; however, after making a living in sales for 35 years, I do not perceive it as any sort of a positive quality.

Ali Sabur

Friendly and helpful service co-ordinator Steve.

Bob Hoffman

Very fast friendly service. Kudos.

tonette clardy

I have never experienced buying a car so quickly, my salesman Bill was friendly and fun to work with. The finance manager Bob was great as well, best place to buy a car, come see for yourself!

Jason Hill

They took forever over an hour and a half, just for a oil change and a tire rotation and they tried to get me to spend $120, on a $10 cabin filter, the same scam my old toyota dealership tried to run one me. I'm planning to buy a new car in the near future, but will not be from them.

Familyfirst2182

Lots and lots of pressure from every department. From sales to service, you may get the best price on a new vehicle if you make them work. However, they will make that up on the rest of their greedy business model. From the GM and the Sales manager down. Yessir are a number there. Not a customer.

Ron Olson

Great experience. Over the past 9 years our family and extended family has purchased 8 vehicles from Brookdale Toyota. We keep coming back because of exceptional sales experiences, pleasant customer service, and a friendly competent service department. This past experience was no exception. Paula (sales manager) listens and follows through. She obtained our new RAV4 from another dealer and added our requested dealer installed options. We were able to negotiate a very fair price. She is so pleasant to deal with gets things done! Our salesperson this time was Lee. He was very professional and did a great job of walking us through all the electronics and new safety equipment installed on this new vehicle. We trade vehicles every 4 to 5 years so we will be back.

Samantha Jacobson

Bought our van here over 5yrs ago. Everytime we've brought it in for either maintenance or because specific work needed done, they've always been professional, proficient and timely. Whenever we've called in with a question they have helped us out with the info I've needed. In five years I've only been looped through their phone system once, due to high call volume.

General Yaaj

Great service with Great Employees who will work things out with you!

Navid Reyhanian

I purchased a car last week. Caring people there. Specifically, I worked with Nick Warhol. He is a very nice and respectful person. He provided several options and explained the different features of those cars I was interested in. He was helping in each and every step of purchasing my car. The paperwork was done fast and easily. I'm happy with my purchase and I think everything there was well-organized.

Legacy Recordkeeping

Bought a certified used vehicle. The dealer experience was bad. Like the old days of used car purchases, unwanted options were installed and appeared on the invoice. Registration of the vehicle was done wrong and I had to pay to correct it. I would not go hack to this dealership for my next vehicle.

Mohames Issa

I wanted to shop a car, when one afternoon last week I decided to look around brookdale area dealerships, I am pretty sure i wanted to buy a car other than Toyota but somehow ended up buying a Toyota car, reason I liked their way of doing business, their honest straight forward manner, no time waste attitude. I will definitely buy my future cars from them.

M Herman

Great deal on our Avalon Hybrid, Friendly, knowledgeable, efficient, over all a very good experience.

David Grover

I made an appointment online using their website. It took a few more steps then I would have thought, but it wasn't hard. I showed up and was immediately assisted by Mr. Green. I had questions about the service I had scheduled, and asked him to give me the run down, including the price of said services. He didn't hesitate to explain the entire thing. The discussion actually led to me saving some money because I had scheduled one service I did not need. (Oil Change) During the service they discovered my front brakes were dangerously low and asked if I wanted them to fix it. I knew they were low and he quoted a price that I could confirm online was very good for the service. So they did that too. All in all, very happy with the entire thing. My only gripe was that they were out of free cookies! :)

Michael Whalen

We drive out of our way to Luther Brookdale Toyota because we have consistently good service from them. They are professional, relatively quick, and I believe that they have always given me good advice. I plan to continue to taking both of my Toyota vehicles there.

David Lee

Great experience! Super attentive and helpful.

Dawn Anderson

Cannot top for knowledge, service, value. And friendliness!

Yolanda Clark

Myles Johnson, Sales Rep took time to inquire about what I was searching for, asking questions and listening. I appreciate the service he provided. Thsnks!

Steve Kimball

Smooth and easy purchase. Love my new 2019 4RUNNER Limited! Got a fair deal. Very happy.

Sara Milner

All due to Brad D. being so amazing!

Staci Vang

We had a very great & smooth transaction with Lee Lor assisting us in buying a 2019 Highlander. He made the buying process easy & fast. When we arrived the car was ready to go & the financing part was approved just needed my signature. Thank you Lee for helping us we greatly appreciate your help! We look forward to doing more business with you in the future. -Staci Vang

gary hall

Bought a 2019 Tacoma in the middle of August 2019 with only 8 miles on it, What should have been a great experience turned into a nightmare, my truck has now had to be towed in twice due to break malfunctions and i am also the proud owner of a dent on my fender after the last service appointment.. UPDATE: Steve Miller has been great but I am now in the shop for break malfunctions for the third time and have owned the vehicle less then 60 days, Besides the help from Steve the service has not been the greatest I was given a rental car that smelled so bad i had to stop and buy air freshener, as I said the only positive thing that has came out of all this is Steve Miller but that's where everything stops and unfortunately I wont be advising anyone (my whole family drive's Toyota) to purchase here again...

Briana Griffin

They were very easy to work with and helped my family find the right vehicle very quickly. It was one of the easiest car purchasing experiences I've had and everyone was very willing to accommodate my many questions. I appreciated being able to test drive cars without a sales person, but would have felt comfortable if my primary contact, Ray, had tagged along. It was a "no pressure" test drive, which was a significant contributor to why we ultimately purchased from Luther Brookdale Toyota.

Cindy Syverson

From the moment we walked into Luther Brookdale Toyota we were greeted by friendly and helpful people! James, our salesman, cheerfully found the exact vehicle we were looking for, obtained a satisfactory deal for us, and clearly explained all of the features on our 2019 Hylander. Personable Bob in financing helped close our deal with a 0% interest rate. Jennifer expertly helped us make choices regarding a remote start, sealcoating, rustproofing, and window tinting. Betty was one of the pleasant cashiers who helped us obtain a loaner car while our protection package was being applied. Josh in service efficiently coordinated all of the services done in our protection package and calmed my anxiety about the possibility of a door nick while the work was being done. When we were about to leave, Preston in service, noticed our looks of question and asked if he could help. He then patiently explained our new remote start feature. We are totally impressed with Luther Brookdale Toyota! We will recommend them to our family and friends, and will visit them first when looking for our next Toyota! Cindy and Jeff Blair

Dee Dee Lee

Mr. Tim O. was very patient as we looked at various vehicles. His knowledge of vehicles makes it easier for us to understand and select the perfect car. He also took time to show us how to utilize the special features, and was able to answer our questions/concerns. Friendly, and great service- A++

Bob Tidrick

Great people & clean & comfortable dealership!

Na Xiong

Awesome place to go and friendly people who greet you right away.

Martha Rice

My initial visit to Luther Toyota was due to a 'whistling' noise when the engine was turned on which was thought to be due to a heat/AC blower. The blower was replaced and showed signs of wear. Since the whistling had not stopped, with a little more information we could now provide, they found that the noise was actually coming from the left rear brake which was repaired at the 2nd visit---at no charge.

Soham Chavan

Nice variety of cars and amazing hospitality.

Kelsey Schwartz

Shout out to Ray Baker for being the best !

Lisa Blanchar

I scheduled an appointment for early in the AM, so dropped it off the day before to avoid traffic... it was done that same day!! I received texts and emails with the invoice that I could pay online and when I picked it up, it was washed and ready to go... couldn't have been quicker or simpler!!

Christina Walker

I actually look forward to taking my car in for service. Never thought I’d say that. That’s how great Luther is at creating a customer experience second to none. As a woman, it can be an intimidating and unpleasant to deal with mechanics. Not to mention filthy shops w/ even filthier bathrooms. Not at Luther. The dealer environment is clean and pleasant. The staff are courteous and always fully explain my options. They always go the extra mile to make sure I leave happy. Ask for Schiwa. He’s awesome!

Chuck Humphrey

Always excellent trustworthy service. Such a great environment. Love the coffee and cookies. Keep doin' what you're doin'. Always feel like I'm in good professional hands.

Matthew Hardy

I am always pleased by the service here. I appreciate being greeted warmly and with a smile. I always feel better and taken care of when I come in for routine maintenance and repairs. I so appreciate the effort to make my experience positive and enjoyable. I feel better and better about my Toyota purchase every time I bring in my car for service. Thank you so much for being awesome! -Matt.

Peg VanDrisse

Service was awesome. Sales person did outstanding job. Very satisfied

Alex Yang

2-12-19, took my 16 Highlander for an oil change, was helped by Nathan, he was welcoming and nice to start, he suggested I get the Toyota care for $325...I declined the offer, right after I declined the offer I was not treated like a customer, he didnt care, just told me its $81 and to go sit. I'm not sure what happened to the Nathan that helped me when I walked in. I'm gonna have to try again in 10,000 miles, hopefully with someone else.

Jenny Xiong

Efficient servicing. Tou Pao was great to work with and provided timely communication regarding the status of the service as well as parts that were needed. I will now be coming here for all servicing! Great that I can get servicing the same day too! Update: just wanted to say that I received a box of cookies in the mail from the dealer for utilizing their services. This kind gesture was most definitely unexpected!! This seals the deal for me!

Craig Stolpestad

Very efficient service and very detailed service department

Mary Helen Bosquez

I just bought a new Rav4 Hybrid and love it. Keith my sales guy was very helpful and made me feel welcome. I love the staff at Luther Brookdale Toyota, they are great to work with.

Diane Ristrom

Josh is always so helpful. I appreciate him so much. Love my new Camry 2018. Its fabulous.

Vaishnavi Soundar

People were so polite and the salesmen weren’t too overbearing. I hate places where they’re so pushy but here they gave us the time to think and make a clear decision. Kudos!

Melissa Davis

The Luther Toyota Service Department members are friendly, helpful and respectful. I can be confident that my RAV4 is well taken care of when I bring it in for service. The waiting room is spacious, clean, and stocked with coffee, water and snacks. It all makes for a pleasant experience.

Olga Ovsyanikova

I bought a 2015 Camry used and I couldn’t be happier! The financing was amazing and the whole process was easy and very fast. I’m getting my next car from here as well and screaming to all my friends to come here...ASK FOR EDVIN HE IS “the man” ❤️

Sarah Kass

Recently, I took my car to Luther Brookdale Toyota to have a recalled part replaced. After waiting for 2 1/2 hours for a 1-2 hour job to be completed, I inquired as to how much longer they anticipated it would take. Several employees later, I was told Toyota would not authorize the repair. Apparently, the previous owner of my car had taken it to a different dealership in 2015 to be checked and that mechanic erroneously documented the car had over 200,000 on it at that time, therefore the air bag replacement could not be authorized. I understand that this was not their fault, but their failure to be transparent and communicative with me was incredibly frustrating as there was no need for me to be there if no work was being done. After I had been at the dealership for 3 hours, my car was given back to me to take home and was picked up for repair the following day. While the recall repair has now been completed, I am beyond dissatisfied with the lack of service I received at this dealership. None of the staff notified me of the problem and had I not taken it upon myself to ask what was going on, who knows how long I would have been sitting in the waiting room wasting my time on a day I took off from work to have this work completed. I have since reached out to both the dealership and Toyota corporate to express my disappointment in the poor communication and lack of service and have not received any follow-up from the dealership. During this whole process, I never received a single apology.

Steve Autey

Friendly trustworthy staff, services performed in a timely manner. Relaxing waiting area. Very Pleased! A LONG TIME customer!

Ed Hein

I worked on the other side of the service drive for many years. It felt strange to drive into the customer entrance of a dealership service department. You do a fantastic job all around. I still do most all of my own vehicle repairs however I will return to Luther Brookdale Toyota for service in the future based on our experience this week. Incidentally, I was a caddy for Rudy Luther as a teenager. At Olympic Hills Country Club.

Stephen Carlon

Tim in Sales did a great job to take care of me, and I would highly recommend him and this dealership to take care of anyone purchasing a vehicle.

David Wester

As a customer since 1971 with this franchise, I can honestly say the service has always been excellent.

Marietta Looby

Their service team is the best in these Twin Cities! Lead by Steve Miller, this team is always welcoming, courteous & friendly, professional and just plain old nice. They answer your questions, explain the details of the work, and treat everyone with respect. Always. And because of that, I have been a loyal customer for 30+ years. They really are the BEST!

Chris Bujold

Great service and the job was performed within the time estimated.

Phong Yang

Toua Yang provided excellent service the minute we walked into the store until we drove our car home! He took time to answer all our questions and showed us how to use the various electronic features in the car. Overall, a job well done! Thank you.

Mona Glesne

On time, efficient, very specific about the needs and cost of repairs. You know what has to be done and what could wait for later. Other dealerships I’ve been made to feel as if I don’t know anything and talked down to as a woman. Not my experience at all with Luther Brookdale Toyota.

Gabriella Eam

“The Legend” took care of every question we had and was so accommodating. Couldn’t have asked for a better person to have when buying my first car.

jerry yang

Had a awesome time at Luther Brookdale Toyota. Abdul Farah from sales helped me and Abdi Ibrahim who is the manager assisted as well. They were really friendly and made this a really good experience. I would really recommend working with them as they went above and beyond to help me out and provided excellent customer service.

Business Hours of Luther Brookdale Toyota in Minnesota

SUNDAY
CLOSED
MONDAY
8:30AM–9PM
TUESDAY
8:30AM–9PM
WEDNESDAY
8:30AM–9PM
THURSDAY
8:30AM–9PM
FRIDAY
8:30AM–6PM
SATURDAY
8:30AM–6PM

PHONE & WEBPAGE

Luther Brookdale Toyota en Minnesota
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