Reviews of Direct Tire and Auto Service (Tires)

gilpgilp .

The work done has been on par. However, twice now, I have scheduled appointments only to take time out of our day to go there and find out that "the appointment wasn't logged and we have no room for you". Neither time were they accommodating for their own mistake and forced appointments to be made a week or two later. I guess, the key is, maybe you can only make appointments in person, and not over the phone.

James Noonan

Ray Hanley and his team never disappoint. They are timely, efficient and accommodating. A professional group and Direct Tire is lucky to have them.

Mason Riley

Good staff, fair pricing. The only issue I have, is they can't/won't install customer supplied parts. This is my second time coming here, and I intend to take my vehicle back, as needed, in the future.

Diana Zeller

I called on short notice to replace a flat tire. I was in and out in 20 minutes and they were so nice! The best part was my tire was covered under the road hazard warrantee! Thanks Direct Tire for doing a great job.

Maureen Larkin

Quick service

bernadette rkiouak

The employees at Direct Tire in Norwood are courteous, efficient and knowledgeable. I never feel as if they are trying to sell me something I don't really need. Their prices are very reasonable and the amount of time they quote for a service is accurate. I give my highest recommendation for this business.

Dzu Nguyen

Today I made my visit for oil change and tire rotation. The service was excellent as usual. They did multi point inspection and filmed the brake inspection result and sent a video link to my phone (as usual). They only offer regular and full synthetic oil. The the synthetic oil is pricey as you know. But I get a discount so it was a very good price. Their service I would say on par with dealership's or maybe even better. Definitely it is the place to go to for your car service.

Jim Lynch

First time user oF Direct Tire. Clean shop, helpful staff and fair pricing. I will be back.

Estiven S

UPDATE: The manager of the DTA shop in Medway was able to address my car maintenance needs. I really appreciated his superb tact and professional style. I will definitely continue doing business with DTA. OLD POST: Today was disappointing: in the past I was given good service here but today I was charged for a tire rotation that was not performed. I called back to try and have the "oversight" corrected but they decided to believe the mechanic. The video clearly show the car sitting the parking lot, not the shop floor so I have no evidence that the car was worked on at all. Now, I have to go somewhere else to have the job done correctly. Please take steps to verify you're getting the services you expect to receive.

The Coalition Radio POTaxpayer

I have referred friends and family to Mr Mancini for years ..great service ... great values ...

John Sherman

I have been going to this location and storing my winter/summer tires here for the last 3.5 years. I was recently chased down in the parking lot by a stranger who pointed out that my winter tire was mounted the opposite way (rotation arrow was pointed in reverse). I was ignorant to this being a possibility (not a technical person). When I went to Direct Tire, they admitted it was in fact mounted wrong and they did quickly change it around. However, when I challenged them about why they didn't notice, the service manager said, sorry and we have no idea. I was disappointed by this response and had hoped they would be more apologetic or show me they would change their protocol to check this in the future. It just showed me they really don't care which probably shouldn't surprise me given this is a chain. But just heads up to everyone going here, again, service isn't bad but just be cautious to check the work and ask questions. Everyone can make mistakes.

Cindy Segal

They do quality work and make getting one's car fixed not so bad. My only issue is that they need more staff. Yesterday, May 15th, I called to see when I could bring my car in because the ABS light is staying on for long periods of time and was told that "the ABS and break guy" will be out I told June. One person who does ABS ?????

Rally Plasma

They were able to slide me in quickly on a Saturday and were very friendly and thorough. The technician spent a good amount of time on my car and didn't seem to rush thru the alignment. My car is an older race car and I brought it on a trailer but they had enough area in their back parking lot to accommodate my rig. I will be returning in the future. Thanks guys!

Don Thomas

Great for tires, repair services are a bit pricey and overly agressive but never a lie just more than the bare minimum to get it done.

patrick ventola

Awesome service and great pricing

Jenifer Jaeger

Easy, convenient, great job every time. The folks there are friendly, professional and talented.

Brian Cepeda

Just checked this place out. Great customer service!

Lakshmana Sampat Doddipatla

Nice service!

John Mancini

Great staff fair prices.

Tom Meredith

First time in .Very timely and John was great!

John Lupfer

They have loaner vehicles!

Jules Nohra

Very helpful service.

Richard Sweet

I bought my snow tires from Direct Tires a few years ago, and they change them over (and back) for free. On this trip they inspected my winter tires, confirmed they were fine, and installed them. Great service and friendly staff. Thanks.

Justin Mckeage

Went in today for the first time was really happy with the service i had a car alignment done and they did an awesome job car rides way better. I would recommend them and the pricing seems fair will definitely deal with them again thank u.

Michele Turner

Friendly staff, quick and efficient service. Received an oil change and they honored a coupon I received in the mail.

Shezad Akram

Been coming to these guys for 10+ years. Always fantastic service and honest/competitive pricing.

evan rayers

Well, I contacted direct tire in a email describing the nail in my tire on 1-20-15. I arrived with in 10minutes of the time I estimated I could, I had to inflate my tire to drive there that a.m.. I met "Bob". He looked at my car, and claimed that AWD autos need the exact same tires, all around. He also claimed that the wear on the tires was a factor governing the AWD. At that point I new he was full of it! I call B.S. He did not want to fix a tire for 20-25 dollars, he wanted to sell a set of tires for 6-700. I suspect his singleminded goal of selling "sets" of tires over took any and all other goals that day! My car, a AWD has run for 8 yrs with a variety of tires on it, not all matching, ever! I went across the street one light south to Mineke , "Bob" there fixed it for 20.00.

John Williams

Recharged A/C system, changed oil/filter, rotated tires & inspected vehicle for any other issues. 2 hours total.

Lorenzo Savona

These guys have become my go to folks for car problems. Video of service and repairs needed before spending all of your money. Great tire folks! I won't go anywhere else.

John Jay

Ray, the store manager, was courteous, professional and did what he said he was going to do. He resolved a manufacturer’s promotion issue quickly and painlessly. Honest. Professional. The best. Highest recommendation.

Binho Lima

Good services and change tires

Steven D. Smith

They are great in that they do free changeovers whem you have snow tires.

Dimitry Saenko

Don't ever go there, they charge my card 921$ and promised the wheels next day, 5 days later I never got it so I cancel the order but they fine me 300 for cancellation and months later they charge me 921 again. Can you believe they, for something I never received . I am still fighting the charges.

Pat McDougal

Always professional, friendly and efficient. We have gotten all our tires here for years. Great customer service. Clean waiting area with free coffee machine.

G S

Helpful friendly and nice. Ray is always very professional

Edward Wolff

Great service and fast

Andrew Markowski

Ray, John, Adam, Meghan and Bob are the pros I trust with any car issues I have. They always give me great pricing and understand not everyone is expecting car repairs, they have really helped me out. I should have listened to Adams advice about replacing a ball joint(they even sent me a video!) and of course I put it off, and then it sheered off on my way to work the day before thanksgiving! Ripped out my left front axle, stretched the brake fluid hose/line, and kicking myself for not heading the experts opinio . I had it towed there and they saved my thanksgiving by letting me borrow a loaner car until I got my car fixed. I might have junked it but Adam saved my car and wallet. He made some suggestions on front end work since it would be all apart and saved me a fortune and more headaches. They literally saved my butt during the crazy holiday season. Direct Tire is my go to for car issues, have been to other loactions and they run a great buisness that knows its stuff, and actually CARES about all its customers. That is so rare these days. Last tip is call ahead, they can get busy and setting up an appointment is easy!

Danilo Rodriguez

Very good service, and nice customer service.

GCatalina

Great service! Thank you!!

Karen McP

Super helpful and thorough. The video walk through of your car and their checks is valuable. They always can help in a pinch too.

Lori Tsuruda

Personalized customer service, rare in this day and age! Service with integrity, too!

Patrick Quiznos

I dealt with ray and megan on my visit both made it a no hassle easy experience that left me with my car fixed and back on the road! I will definitely recommend family and friends to Direct Tire of Norwood and Watertown mass

daniel gillis

Need to get a sticker knew I needed tires and a couple lights in the back and asked them to check over the car basically a. Blank check to fix anything to help the car pass inspection they fixed the tires and that was it I’m at the place getting the inspection the guy notices that I had an Exhaust leak And it would not pass the problem with direct tire in Norwood if u don’t deal with Ray it seems like the others not car I know the guy I was dealing with did not like to leave he’s seat

Dawn Fruci

Excellent customer service and Took me with very little notice. Or honest and forthcoming about costs and time. Overall very impressed with the service team as well as the sales team

James MacDonald

Informative and timely service with a smile. Have been using Direct Tire since the 70's.

Peter Walter

Great service and they change your snow tires for the life of the tires

Marea Santos

John was excellent!! Very accommodating. Would definitely go back!

Ruth Spera

The employees are fair, honest, and friendly. They went all out to take care of all my car's needs. Even diagnosed a problem and repaired it before it caused me any trouble. I will gladly bring my car there for any future work it needs.

Daniel Harvey

They are straight forward, always try to accommodate, and the pricing is reasonable.

sophia mendes

I’m not one to write bad review but felt the need to advise future customers my experience. I bought my car less than 6 months ago. This morning, i drove over a nail and immediately got a flat tire. I drove the car to Direct Tire (4 min drive from the location i got the flat) and was immediately informed that the location of the nail on the tire cant be plugged and that the tire would need to be replaced. I was already prepared to pay for a new tire to begin with. So i informed the direct tire SALES associate “Therese?” that i will replace the one tire. She stated that she cant replace one, that the company policy is to replace ALL 4 tires to “protect” my car. As i mentioned before, this is a new car. I simply needed the same brand of tire replaced and thats all i wanted. But she insisted that my transmission would be ruined if she only replaces one. If thats the case, why is 3 other tire shops company stating that all i need to do is replace the same type of tire or At most, replace the other side as well.. I am also on the line with a BMW mechanic who informed me the same information. I’m very disappointed with the service i received here. I was more than willing to purchase one. But to be told i need to replace all 4 was ridiculous. I would understand if my tires were in bad condition, but i have new tires. I would NOT recommend doing any business with this company.

Stephanie Santana

Best experience I have ever had getting my car serviced.

Gabriel Dimanche

They're Outstanding!!!!!!!

Sharon Hall

My husband and I have been bringing our cars to Direct Tire for years. We have always gotten an honest diagnosis for our cars, and great service. I am sitting in their loaner car now! The best new addition to their service is the video diagnosis that is sent to your phone before repairs begin. Thanks guys, for being our reliable go to shop.