Reviews of Costco Tire Center (Tires)

120 Stockwell Dr, Avon, MA 02322, United States Located in: Costco Wholesale

Average Rating:

DESCRIPTION

Here you will see all the reviews of people who are using the products and services of Costco Tire Center (Tires) in Massachusetts area.

To this day the firm has a score of 4.3 stars over 5 and this rating was based on 15 reviews.

As you can see the average score it has is really high, and it is based on a very high number of feddbacks, so we can think that the assessment is quite credible. If there are many people who bothered to rate when they've done well, it works.

As you know, we do not usually stop to put opinions when these are good and we usually do it only if we've had a problem or issue...

This Tires belongs to the category of Tire shop.

Where is Costco Tire Center?

REVIEWS OF Costco Tire Center IN Massachusetts

Gurunath Navale

You always have to wait 2 to 3 days for flat tire service.

Noriko Isomura

Livonia

Huzee1 Huzee1

While you can get somewhat of a discount on tires here, it is almost not worth it. Almost impossible to get timely service as they are minimally staffed. Purchased a second set of tires here after I didn't get first set rotated enough.. Well, the reason I couldn't get them rotated enough is: every time I would call, they would say 3 hour wait. Tried many times to get in but every time, it was a terribly LONG wait. Decided I would bite the bullet and take a day off to get a rotation (I had previously just rotated them myself due to the long wait to get Costco to do it). So when I finally took a day off work to get in - I had to show up 1/2 hour before open and sit outside the door like some teenager on Black Friday - as it got closer to open, 4 other people were pushing up near me to get in first (never mind the 40 people waiting to get into the main door - don't people have better things to do than wait for Costco to open?)... So I was the first one in that day, discovered the lack of regular rotations necessitated a new set of tires.. So I said "go ahead and install new ones"... it took about 1 hour to get my new tires installed which is ok, but 1 day later had terrible shaking... Apparently the balance weights were not secured on wheel very well and had to take car back to Costco (1/2 hour away)... And now I am waiting another hour to get balancing weights fixed. All in all, any discount you may get here is not worth it at all as you will spend too much time in line with VERY limited service and almost impossible to ever get follow up service. Just spend the same or more at a discount tire and get actual service rather than being thrown into a catlike mentality Costco has become. The people are nice but the setup of a where house club trying to give service on something like tires, doesn't work that well.

MirosCarlo Shared Account

Special order tires, took just a day to arrive, but 2 weeks wait for scheduled installation or same day 2.5+ hour wait. Seriously? Overall very satisfied with Costco, but I think the tire department could use some help. Went to Tire Discount, got the same deal, same day delivery, same day installation.

A. Starks

Hythem Rahman

I've purchased 3 sets of tires here and they do a great job. No hassle road repair as well. Yeah it's busy and yeah you will wait a while, but with good service and good prices that is to be expected.

Dawn Mendoza

Very friendly group of staff

Tom

Worst service in the history of humanity. You will wait on the phone, in line and they won’t have your tire. You have been warned!

Nick Molina

Prices are great

Kyle Horn

As the supervisor here in the tire shop, we strive to take care of every member we have the pleasure of working with. We constantly have tire sales, and do our best to accommodate the most amount of cars we can every day. Tires not in stock can typically be ordered and received quickly. We have hired more people to help make the wait times lower and our quality of service is the best in the industry. And who doesn't love Costco! Before working here, I was a member. I am constantly reminded how far Costco will go to take care of the members every day as member service is #1. If you have had a poor experience here in the past, give us another try. Come see us 7 days a week.

Patricia Hunter

Andriy K. O

Good job, thanks.

Randall Kucinski

Christine Connolly

The guys at COSTCO tire center have always gone above and beyond to help me and make sure my tires are safe. With nitrogen in the wheels, the ride is smooth and they are always friendly and accomodating when I pop by to have the pressure checked and the levels topped off. When you buy your tires here, they will service them for you and if there is a problem that cannot be mended, the cost of new tire is prorated. I cannot stress enough how friendly, courteous and accommodating this tire shop crew is.

Jessie Dahlman

Great tires and always helpful you guys all rock keep up the good work

Chris Montney

good prices on quality tires but not the fastest service

SanthoshKumar Siripuram

Jennifer McBride

Great tires , decently priced , was quick enough I could even shop while waiting for the tires

Arun Kumar

Anthony Tverberg

Purchased two tires elsewhere before being Costco Members. Two tires installed for 30 bucks, who can say anything bad about that.

B S

Fast service. Great prices.

Alice Peacey

The Costco tire place was not able to fix my tire due to it being a cracked rim. They had to get my spare tire out from under my van. In order to do this they had to take my middle console out, the problem was they didn't put anything back where it was. My phone holder was tossed in the back, the console was not reconnected it was sitting back and loose. The spare tire was not aired up properly. Not to mention the store was so busy you couldn't move through it. I will stick to Sam's club from now on.

John Rugenski

Good prices and products, no matter when I go it's jammed with customers, checkout is always a bottleneck, they need to open more registers.

Jacqueline Essor

Richard Myhre

Deborah Seguin

Great experience at Costco tires twice this week. Rotation, check on low tire pressure indicator and more. Dennis, Jaylon and Jesson were professional courteous, prompt and clear about the problem. Can't say enough about that team. First visit, Dennis went way beyond customer care in taking care of an elderly woman walk in just before me. Second visit, everyone had smiles on and was on the ball on a very busy Saturday (tax free day).

Yoshi F

I was in urgent need of battery replacement. Battery was so bad, as soon as I arrived at Costco, my car wouldn’t start up again. So I bought the new battery (@COSTCO) and asked if I could borrow a wrench to mount and unmount battery, JUST A WRENCH (they should have many on hand being a mechanics shop), and the Costco auto repair guy replied “no, we can’t lend OR help you with your battery replacement.” Despite knowing I’m a Costco executive member. RIDICULOUS

Chuck Vella

Gina Bojovic

Dennis Raab

I wish I could give it zero stars. I went in at 2 o'clock today to get my tires rotated. Tom, the man at the counter said it would take 2-2 1/2 hours for the car to be done. Well 2 1/2 hours later I still did not get a call saying my mini van was completed so I went over to the tire center to check the status. It turned out that my mini van had not been started yet. I asked them how much longer they thought it would take. They said it would take a half hour. So I waited a half hour to get a call saying it was done but as you might have guessed no call. So once again I go back to tire center to see what's going on with my vehicle. Well Cole a worker said that my mini van had not been started. He said that it would take another half hour. This time I got a call 5 minutes later then what Cole said it would take. 3 1/2 hours of my day just to get my tires rotated.

Lory-San Clark

I came in yesterday at 4:30 PM (on a Saturday)because I was concerned about my tire. Costco is not far from my house and most tire shops close at 5:00pm, so I took a chance and called. Well, that's where my fabulous experience began! Whomever answered the phone, was courteous and professional and told me to come right over! When I arrived, I was greeted warmly by Jaylen Bell. He asked what was my concern, took my contact information, keys and proceeded to go and look at my car. He took a picture to show me exactly what was wrong "a nail inside the inner rim"....I was so impressed, it was the end of the day and Mr Bell acted as if I was his 1st customer. That's how you keep me coming back and referring future patrons!!! Outstanding!

Cuong Tran

I like this Costco. This rating is to inform management of the tire center. They need to work on their customer service else they will lose customers. I’ve dealt with other technicians here in the past and they’ve been very professional. I visited this Costco July 6, 2018 at 7:25PM. They closed at 8:30PM. There was no car in any of the bays. It was empty. The shop had 2 technicians. The skinny one w/o hair(recently with a close hair cut) was in front speaking with me, the other with longer hair in the back cleaning up. I asked for a tire rotation(free tire rotation, with purchase right?). The skinny one in front told me they can’t do it now. They’re closing in an hour but can’t rotate 4 tires in that time? Either Costco is not honoring their tire rotation advertisement or the technician who greeted me is just being lazy. Asked me to make an appointment although their appointment computer is down and ask me to come back another day. Come on man! People are busy, they don’t have time to make an appointment if they’re already there and you’re not doing any work!

Jacob Einhorn

Mark Brigham

Good tires at good prices, but they could use more help at the service desk.

Linda Bomya

Travis Muellner

The employees are courteous and know there business. The service comes with good benefits. They make sure you lugs are tightened 100 miles after any service. If you get tires it come with free tire rotation service an free nitrogen top offs.

Andy Gell

I accidentally ordered the wrong tire size to be delivered to the shop for installation. Thomas was super helpful and provided great service. He overnighted the correct size to the shop and got them installed when I showed up the following day. Great experience despite my best attempt to create a mess of of the situation!

Josh Holm

The tire warranty is loaded with misleading information- as soon as there is a problem they blame it anything but the tire. Well done Costco in never selling another tire to at least 1 customer at least you saved yourself a 100$ I would never recommend any tire purchase from Costco. Don’t buy their warranty speech it’s useless.

Lisamarie Nash

Always friendly, professional service. Best price anywhere!

Srikanth Tangutur

Customer service sucks!!!! Do not recommend.

T N

Jdad man

XIONG JIANG

Peter Heitman

Efficient. The staff was polite and helpful. Done sooner than they had stated.

Kara H

Pat C

Great customer service, good prices and quality tires. I will be back for my next set of new tires! Thanks

Mike Girard

It took me waiting recently over 3 hours for a tire valve repair. It took over 4 hours to have the tires installed. The waiting room smells like a tire factory and it's best to wait in the main store or next door at Target. They need more help and a better waiting room. I miss Discount Tire.

PrasadaRao Nadipalli

Well taken care. I never expected this thoughtful service. My tire got flatten and shaved by broken coil piece . The tire I bought at costco Haggerty two months ago. My car had towed to tire center and Technician said that tire cannot be replaced as it is not tire issue and recommended to order which takes 2-5 business days to arrive. What next? How can I take car out? This is where they helped me. They put a good condition temporary tire as I do not have spare tire. I was able to go work because of them. Particularly Randy and Ameer helped. They understood my problem and stepped ahead to help me. Finally new one arrived after 2 days and they notified me and put on new tire in 30 minutes. If slots available based on first come first serve. I do buy tires here for both vehicles.

Nicole Dreamcaster

If I could give them zero stars I would. They can not balance tires. Everytime we have had our new tires balanced the tires shake and we’ve ended up having to go to another tire place to have our tires balanced properly. Also if there is any cupping on your tires the warranty is invalid to them, which is very messed up because improperly balanced tires CAUSE CUPPING. They are causing tires to cup and when you have issues and come back they want you to buy more tires.They also managed to wreck all of the rims on our car. After getting work done at Costco all of our rims were extremely bent and disfigured which was another $300 out of our pocket. Do not let these people touch your vehicle! I would not reccomend costco tires to my worst enemy. The staff have also been decietful and very rude to my family. They told us that they’d pay for our tires to be balanced properly somewhere else if they couldn’t properly balance them and they never did pay for it. Save yourself a big headache and GO TO DISCOUNT TIRE. We will not be back to Costco tires ever again.

Kirk Tarulis

This tire center needs to be run better. This was my first time going to this one and figured they were all the same. Dropped my car off without issue. Went to a different store while the did their work. Got a call to pick it up. Took me about 15 minutes to get back and waited in line behind one person for another 15 minutes to get my keys. I was told to walk over to the garage to get them... What? I walked over and my car is STILL in the garage! And they have parked a bunch of cars in front of the doors so they are playing some weird car swapping game and get mad at me for not being their sooner! Then on the way home, I found that they never replaced the next rotation sticker.

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Costco Tire Center en Massachusetts
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