Reviews of Graeves Auto & Tire - Tire Pros (Tires)

David Trumble

This is my go-to for auto repairs and appliances. Jeep dealers quoted huge repair estimates...Graeves fixed for under $200. Completely trustworthy...they don't suggestive sell unnecessary repairs at all. Love this place.

Trevor Waddington

Time and time again these guys and gals do an amazing job. This morning I pulled out of the driveway with a flat tire. A nail in the tire. I drove it (slowly) to Graeves. I told them what happened, they took my keys, I waited 22 minutes and for NO CHARGE they handed the keys back to me with a fixed, inflated tire. I will always go to Graeves for all my auto needs.

Edgardo Roman

Reputable family business that cares about customer service

Somee Dude

Called them quite randomly about fixing a tire with a leak. I asked for a price, they said no charge! A nice gesture like this is unfortunately so rare. They fixed it and have had no issues.

D S

Great service and prices. Would highly recommend!

Megan Fernandez

Friendly service... I was only picking up a Uhaul and tow dolly. But very friendly and they got it all hooked up for me.

Justice Patriot

They gave me the price of 4,000 to 5,000 to fix my vehicle I went and got everything done for 1,500 my mechanic informed me most of the stuff was fine

April B

This auto shop impresses again and again—small-town business that seems to embrace good service, honest quotes and will work with owners who want to do some of the easier work on their own. I’ve fallen for a couple Groupon offers in the past, and I was just recently burned...again...by another major auto chain. I then had to come to Graeves to get the issue fixed, and they are always willing to work with me for a fair price. I won’t go anywhere else from now on—thanks, Graeves!

Ivan Andonov

Always bussy, but they do the job right.

Chris Burns

Good and professional. I wonder why they don't apply the service check fee of $85 to the bill.

Daniel Maddox

Good service. Friendly people

Debbie DelGiorno

When the tire to my horse trailer blew and I was left stranded by AAA on the side of the road (I discovered that day that trailers aren't included with AAA membership) I was frantic and in a area that I did not know at all. I googled tire centers and Graeves had great reviews. I called them to ask if they could take me if I could get some how get there and they said sure. I slowly made the trip to Graeves and they did not disappoint. They replaced the tire right away and I was back on the road within the hour! Friendly and professional service (the CLEAN bathroom was a bonus!) - HIGHLY RECOMMEND!

Cheryl Washington

Great service. Fair prices. Nice neighborhood business.

Brian Hinkle

I love taking my car (Honda Odyssey) to Graeves, they do a great job in communicating whats going on and they understand you have an income so they work with what you can do and even help come up with a plan. I always get my oil change here and everyone is very professional and enjoys helping. They are honest and I never feel like they are trying to squeeze me for more than what I have. They also have moving trucks you can rent and they have lots of coupons and vouchers. I very much feel like they do their best to give their customers the best deal or find creative ways to give them a good deal. It's been family run for a long time and they care about the customer and are know what they are talking about. They do a good job of meeting the customer where they are at and helping them. Parking could be better as it's limited, but because they do such a good job, it's always busy, call ahead and make an appointment and be prepared to not be with your call all day, they do their best to get it done quick, but they want to get it right as well.

Ymirson999 .

Took my Honda Fit in there because it wouldn't start. Waited a total of 3 work days (5 days total and they clearly didn't care that I wanted it sooner than later) for them to assume it was the battery.. The battery was changed which even though they clearly weren't certain if that was the problem. One day and more than seven hundred dollars later (230 or so for the battery and service, and just under 500 in rental car fees over the Labor Day weekend because they took so long to get to it) I have the same problem and nothing has changed. My car won't start and it has the same symptoms. So it will be Graeves Auto never again.

Austin Nye

Amazing place, guy are great. Would recommend this place to anyone!

Kenneth Kline

Always honest and fair, even if the truth is hard to hear.

Demetrius Robinson

I have been a customer for over 20 years and they have always been top notch as far as friendly and professional.

Joey Mollica

Kyle and his crew run a fair and honest operation here. I run a service department in Virginia, but my parents (locals) need something closer to home. After quality checking their work and their charges, these guys are for sure top notch. If you're looking for honest technicians in the Olney area, you would do well to give Graeves a try! They have a very nice waiting area (for an independent shop) and many restaurant options are within walking distance.

James Clingerman

Trusted family owned and operated local business. Very professional and friendly service. Every one who assisted me was extremely helpful and courteous. Highly recommend!!!

Charles Sanderson

Bought used car maintained by these guys. New turbo went 3 weeks after buying car. Mecanic left a nut in the intake that sucked in and destroyed turbo. This is the second turbo they put on. First one dies because they never fixed the problem that caused the original one to brake. So got turbo fixed and the new steering rack that they installed fails. The wrong power steering fluid was used and caused seals to fail. Called them and all i get is its out of warranty. Obviously the failures were caused by poor workmanship. No wonder they wont stand behind their work. Im now out over 2k on repairs caused by crappy work. Nothing like having it fixed twice. Do yourself a favor and take your car somewhere else. Save time and money by not going to these guys.

Roger Garza

We brought the car in for servicing just before a 1000 mile driving vacation, and the car ran and performed perfectly. This is certainly going to be my go to shop

Dorothy Hagler

Stopped at mailbox and car locked me out. Called Graeves at closing time and a mechanic came and managed to get the car unlocked and would accept no payment. He advised me to always leave the window open a little whenever I make a stop like this and now I always do. On three separate occasions air was getting low in a tire and I stopped at Graeves and they removed a nail and made the repair on the spot and would accept no payment. It has always been my experience that the staff are courteous and professional, maintenance and repairs are done in a timely manner and prices are very fair. When I need to leave my car for service, Graeves even gives me a ride to work and then delivers my car back to me. Beautiful customer service! Everything positive and nothing negative to say about Graeves. I trust them implicitly.

J P

I moved to the area a couple of months ago and have used this place a couple of times. I've been very impressed by the professionalism, cleanliness and service of this place. The first use was for AC repair, and their work was on time, on budget and performed correctly. The second time i had a puncture in my tire and they fixed it (patched from the interior, like it should be done) and did it for no charge!!! (dealership charged me $50 last time). You get the sense that these folks take real pride in their work and their family owned business.

Greg Dybalski

I've used Graeves car repair and service for 10 years and have not any problem at all. Generally, the service is for an oil change. But, I have had more expensive work done there, for example replacing the compressor for air conditioning. Are they perfect? No, but I don't believe any auto repair shop is. I found them to be trust worthy as they stand behind their work.

ava koufos

Terrible service. Dropped it off Sunday evening for inspection so it could be ready for pick up the following day. Come to find they were going to take an EXTRA day to fix a handle that opens the hood. I've never had to leave my car at a shop for TWO nights. Also charged me almost $100 just to fix the latch. Told them to forget about fixing the latch and to just inspect it. Guess what the bill came to? $160!!! I asked what they were charging an extra $100 for, and they told me it was to get the hood open for inspection. I never agreed to this! This place is TERRIBLE AND EXTREMELY OVERPRICED. they said my car needed $3600 of repairs to pass inspection and it literally passed 3 months ago and I've barely put 3,000 miles on the car!!

Stephen LaRoche

I try to do most of my car maintenance myself. Over the weekend I was attempting to install a hitch on our minivan. What should've been a 45 minute project ballooned in to a 3+ hour nightmare. As hard as I tried, I couldn't get 2 of the 6 bolts to line up correctly. I reluctantly took my van to Graeves (on the recommendation of a friend) this morning thinking they would gouge me for having to drill and tap the weld nuts or have to fabricate something to get this hitch to attach properly. When I got there, they were super polite and said they'd get it done same day. They didn't seem concerned and weren't trying to give me a false sense of the gravity of the situation. They called me an hour or so later and told me it was done. I asked them what the cost was expecting the worst. $20!!! Yep. Twenty dollars!!! You can't get lunch for $20 and I got them to put my van up on a lift and correct my mistakes. The facility is clean, the staff is courteous and helpful and there's even some cool retro chotskies in the waiting area. I couldn't be happier. Graeves has earned all of my business.

Roberta Rosenberg

I had extensive work done by the auto shop a few months ago. Done well, priced fairly. Today, with the bitter cold, I discover after driving 1/2 a mile from my home I have a flat tire. I call Graeves and ask them if they could send a tech and fill the tire. They do, but the tire deflates again by the time I walk back to get the car. I call again and ask for help. They picked up the car, took it back to the shop, fixed the tire and delivered it to my home a few hours. Cost? No charge. That is service!

Erica Sivak

I've been going to Graves for the past ten years and have always received wonderful service from these guys. Even though I've moved away, I've had to take my car in for some minor work when I've been back in town to visit. Their service is always prompt and the quality of their work is top notch. They're a business that obviously prides themselves on custom service and in turn offers many complimentary services such as plugging holes in tires, changing break lights, etc. Will be back if I'm ever in the area again and in need of work on my car.

Louis Levine

I have trusted Graeves in the past with one of my cars, and had a good experienced with them. I brought in my summer car, a 1994 Miata, to have a master and slave cylinder replaced (I was losing pressure in the clutch pedal, even with the car off). Having worked on this car for dozens of hours, I was confident this was the issue, but I didn't have the time to perform the work by myself so I hobbled the car to Graeves. I explained to them the symptoms and what I believed the solution was. The next day, I was told the entire transmission needed to be pulled to replace the clutch disc (which was replaced 10k miles ago), and that the hydraulics were working fine. I explained that the symptoms of a bad clutch disc didn't match with what my car was experiencing, and was rebuffed with "we had our best mechanic on it and I can guarantee that is the problem." Quoted at 1000-1500 to pull the transmission. I balked, and asked for a quote for the master and slave cylinder. It was exorbitantly high, and I picked the car up a few days later. I was charged $50 to have the car checked out. As soon as I got home, I got a second person to push the clutch pedal, as I inspected the hydraulics. They were, as I had told the folks at Greaves multiple times, not functional. Eventually, I was able to find the time to fix it myself, for $60 in parts and a couple hours of labor. I always go out of my way to support local garages, but Greaves has lost my confidence. Either their "best mechanic" doesn't know how to diagnose the most basic of clutch problems, or they were actively trying to fleece me out of a bunch of money. Either way, I will not take any of my cars to them again. They get 2 stars for being friendly in our interactions.

Brigid Lee_douglas

Auto shop. Busy but efficient. Helpful

D L

Great place. Great service. Had a nail in tire and they fixed it in no time flat.

CARROLL S LITTLE

Excellent and dependable. The guys do everything they can to work with on major repairs. I take my cars (BMW and RAV4) here, first and normally go no where else. CSL Olney

Carolyn Bratton

If you value your vehicle and depend upon your car then please do not take to this shop. I took my car in for a state inspection, picked it up and its been running poorly ever since. For starters when they came back to get me it was in a different car that they assumed was mine. I have taken my car back to them atleast three times explaining that its not even running the same. It runs terribly now. The only answer I can get is that since the check engine light is not on then its no problem. Then, lastly I was given directions off the lot. I have vehicle car inspection and practically ruined vehicle thanks to this shop. I would not recommend them to work on a tricycle and would never recommend them. Go at own risk.

Mirta Capra

than you to help

Arpana Verma

They always take such good care of us. Always easy to get in and get out with great service

Colleen Zanis

This morning I hit the curb making a turn and blew out my tire. I was able to pull into an alley and ahead of me saw tires. I couldn’t believe how lucky I was! I walked over and inquired if they could help. A young man named Calvin stopped what he was doing to come and help me. My car is a lease and I am rather naive to car issues so one of the men inside recommended that I check w my dealer before putting on a new tire. I had to go back to the dealer but Calvin put the spare on for me free of charge. The man inside was also so kind. They easily could have sold me a tire but were sensitive to my situation and instead offered great advice and helped me out of kindness. I was having such a stressful morning and left Graves with a smile on my face as they were so kind and helpful. We hear so much negativity but they certainly demonstrate humanity and honesty. I don’t live close to their shop but will certainly make the drive to use them in the future. Thank you Calvin and to the others that helped!

Max Nostrand

Awesome staff. Went for motorcycle inspection. Had me in and out in no time!

Bruce Ginsburg

Great service. They took a nail out of my tire at closing time and didn't charge me.

Ed Kao

Really great, friendly service. Clean and comfortable waiting area with lots of amenities including a mini fridge with bottled water, a kids activity corner, television and plenty of magazines.

Alex Johnson

I called Thursday to see if I could bring my car in Friday for a MD state inspection, they say "If you're in by 8am, it should be done by the end of the day". Great, so I go in at 7:45am on Friday, drop the car off, and get a verbal confirmation that it will be ready by the end of the day. I call around 4:30pm, and ask if the car has been inspected, and they say "No, but it may be ready tomorrow(Saturday) by the afternoon"...they don't sound committed, and there is a heavy use of qualifiers. I had called a week earlier to try and schedule an inspection, and at that time, they had told me that they don't do MD state inspections on the weekend...so at this point, it looks like they might be planning to sit on my car and do nothing until Monday, but aren't being forthright about it. I go to pick up the car, and it isn't parked where I left it, it's not in any of the work areas either. A staff member drives it up from around the back. Graeves was a strange experience, and unfortunately a waste of time. If they can't do a routine inspection in a day, and then aren't honest about when they will get to it, I can't imagine how it would be to actually get repair work done there. My impression is that the issues I experienced lay with front of house staff and Management. Gotta do better to be honest with customers about how long they will be without their car, especially when the expectation is set that they'll have it back by days end.

Christian Gomez

Very professional front office and work was done as requested. I would recommend this service station.

Deborah S

We just moved to the area and my son's preschool teacher recommended Graeves. I woke up today to a van battery that wouldn't start. We are so glad she recommended them. Excellent service, fair prices, and they even got me out on time to pick up my preschooler. 5 stars! Thank you Graeves!

Alena Biagas

They are great. Honest and will get your car moving without gouging you. Been going there 20+ years. They also have drop off service if you can't get your car there during business hours. They will also drop you off if you need.

Mary Chapman

Thumbs up to these mechanics! The staff is here is very polite and kind and very knowledgeable on the repair services. Excellent services all round. I highly recommend them!

Lisa Washington

Great service!!!

Danny R

Graeves really took care of me in a pinch and deserves a very big thank you! They patched a flat tire for me less than 5 minutes after I got there - even though they were busy - and refused to charge me for it. I've never been to Graeves before, but I will certainly be back in the future. You guys earned a customer today. Thank you!!

ul lu

Thx a lot for fix my tire!

N CHEN

They are the nicest people I have came across in this area!!! I don’t usually get my tires here but I might just start! I had a flat tire and I stopped at the nearest gas station to fill my tire and I noticed that the screw to my air was gone so I stopped at tire pros to buy an extra screw for the air and the gentleman gave me one for free. When I was leaving another associate made sure I was taken care of. It was really great customer service. They have just gained a regular customer! Thank you again guys!!

Jacob Bailey

I am really happy that I found your reliable auto repair service. My car has never run better than now.

PAUL DAMICO

Honest, fair and on time - what more could you ask for!

Isaaq Chouili

I can not speak for other cars, but i will share my experiences with graeves with a german automobile. First of all, spend the extra money to take your car to its true dealership to get the correct, non after market parts and care from people who work with the vehicles everyday. My mother and grandmother have been taking their toyotas to graves for a while and have had no problems. I have a passat nothing too nice, but the last couple times i took my car into graeves i had big problems and i finally saved up the money to take it to the true VolksWagon dealership where i not only got the original parts i need but was able to get a real diagnostic of my car. It is a fact that i have taken my car to graeves i think 5 times and the last 2 were the only times i had problems. Before that, minor things like tires and oil were done well and timely. My first problem was when i took my car in for some minor work over the winter and when i came to retrieve my car in the morning the door was open and due to it being left open the lock froze, so the door could not close. It flapped back and forth in the parking lot. I knew it just simply needed to unfreeze and they helped me out took about 5 minutes, then the gentlemen incharge comes up to me (im 19) and says for $500 he can fix the lock on my door. Take what you want from that. The next time i went in before they even got to my car, they called me to say that the key i gave them wasnt working. Very confused i ubered back over there, asked for my key, walked out and of course it worked perfectly fine and still does today even 20 yards away from the car. First try i unlock the car in 3 seconds with no mechanical experince something they told me they tried over and over again and couldnt do. Take what you want from that. In the same servicing, they were supossed to check my check engine light. My car was misfiring obviously i felt that and i knew it was one of the coils. They called me the next day and said it was done and ready. I picked it up and the engine light was gone, appeared fixed. Then i got on the highway boom exact same thing happens again and VW told me today i had after market coils in there. I just paid to have them ALL replaced. I cannot say with 100% certainty but after being the only ones to change my oil and tires, VW informed me that i had a leak in my oil and one of my tire sensors was broken. Not pointing any fingers but doesnt sound like good work to me. Not trying to talk down on any business or anything just sharing my story for the next person. Not mad about the cost of the fixes or anything its all in the past and solved now but life wouldve definitley been better if i had taken it to the dealership in the first place. Conclusion: if you can afford to, take your car to the people who work on them everyday, im sure graeves is a great place as some of my family members have expeirenced with their toyotas and hondas but you probably dont want them working on your engine if you can afford it and care about your vehicle.

Dennis Courtney

Always a good, fair and reasonably priced service.

Robert Pacheco

Top notch courteous and they earn your business.

Phil JY

I've been to Graeves twice for auto service and both times have been very positive. Staff are friendly and ready to help. It's also convenient being right next to restaurants, so you can grab a bite while you wait. I have no affiliation to Graeves Auto and Appliance or anyone who works there. I think it's odd that three poor google ratings are all posted on the same day. I suspect it's all from one disgruntled customer. :)

Brian Jameson

Came in for inspection and was in and out with great customer service. Lobby has a cool historical feel with comfortable waiting area. Plenty places to eat and wait in walking distance. Definitely be back for auto needs.

A Google User

I stopped in when my low pressure light came on after leaving Carroll County heading to Virginia and they looked at car right away and was ready to go in fifteen minutes. Excellent customer service!

Chris D

Fixed my tire for free right away... On a Saturday! I've been here before guy for tires and a warranty-repair on another set of tires and I was very happy with their service then as well. they even called Michelin for me and negotiated my case in my favor when I was worried.

Sabra

First time i took my car there, So happy with the work i had done, reasonable prices, great service , friendly staff

Oshima .

They put the wrong oil in my engine. After telling the lady working in the front, she refused to believe that my car takes 0W-20 synthetic bc of the "type of car" it was regardless of year. My engine cap tells you the oil it needs... I don't understand how they could have missed that.

Bob Caverly

All I needed was a couple of brake light bulbs, and this was the nearest "auto parts" location that came up on Google maps. They are NOT really a parts store and I had arrived right at closing time. Nevertheless, they looked up the bulbs I needed (wasn't even driving the car that needed them) and the manager went out to the shop and came back with the two bulbs I needed. When I asked "how much?", he said "We don't charge for those." I was dumfounded - in a good way! I double checked with him and yes - he gave me the bulbs for free. I've never been in there before. They dont know me, and I may never have occasion to be back since I don't live near by. But I will certainly recommend them to anyone in the Olney area if you need auto service work! Congratulations to a business that still understands customer service!

J CASTRO

Honest and quick service.

Scott Toback

Family owned and operated. Great place to have your car serviced. Very reasonable prices.

David Bowden

Greaves has been my go to place for auto care, service and repair, and household appliances for over 20 years. Scott and crew are always courteous and helpful. The prices are very fair and the service and work are always excellent. I trust them absolutely, never a question if the work was needed or done correctly.

Sai Ma

Had a screw stuck in the tire. Called my Mercedes dealer and was told they don't fix tires and can replace it for $350. Came to Graeves in the morning, got it fixed before noon, with no charge at all!! I would give 10 stars for their prompt service and kindness.

Dave Verma

Nice Family run operation. Good service and honest people.

Kyle Ridgeway

Family owned. Customer service oriented. They have all been real good to me. Call and ask for Bobby!