You will be able to see the reviews of real people like you who have information of the services of VIP Tires & Service (Tires) in the area close to Maine.
Currently the business gets a rating of 4.6 out of 5 and that score has been based on 296 reviews.
As you can read, its rating is basically the best one, and it is founded on a very high number of opinions, so we can think that the evaluation is quite faithful. If there are many people who bothered to leave their score when they've done well, it works.
As you know, we do not usually bother to put opinions when they are correct and we usually do it only if we've had a problem or incidence...
This Tires belongs to the category of Tire shop.
Great experience!! Got me right in for my oil change and tire rotation!! Friendly and knowledgeable staff!! Reasonable prices!! Even used their in store coupon even though I did not have or mention!!!!
Very knowledgeable and friendly staff! As well as quick service!
Mark, and his team are fantastic. Quick and easy service. Even gave me a great quote on new tires.
Very friendly and helpful they matched the price of my tires from an online store they fixed my car as well as my husband's car we will continue to have our cars done here and I highly recommend them to others
Low cost state inspection... 1/3 the cost of Matt’s down the road
I have been to VIP twice recently for two different issues. Ken was very helpful today. He explained the situation very clearly and gave me options. Both times I felt I was listened to and helped in an honest approach to resolving my issues. I definitely would recommend them for all your car needs.
Had a walk in for a set of tires, was treated very well and the staff were extremely helpful. Going back for alignment for sure.
The guys in Merrimack took really great care of me and my car.
They were very friendly and accommodating to get me in for an oil change quickly before my trip ! Decent pricing for my BMW def will consider going here again ! Maureen Kingery
I have always sought out and used VIP Auto Centers for my basic car maintenance. My most recent visit was for a last minute vehicle inspection. They worked to get me in quickly and the service manager was exceptionally helpful and friendly. Highly recommend!
Great experience over all with the guys at Vip tires and service. They are very trustworthy and very specific when it comes to showing you what's wrong with your vehicle. I will highly recommend them for any of your Automobile issues.
I was at VIP three times last week for our winter tire change overs. The staff there is incredibly helpful, pleasant and professional! My cars were completed on time as promised and as a customer I couldn't be happier. Thanks for a great experience! Mark Floyd
I was hesitant to take my car anywhere besides my usual mechanic, but I'm glad I did. The crew at VIP took really good care of me and did a great job installing some plus size tires on my Nissan Xterra. They walked me out and explained everything else they found underneath the truck and gave me a good estimate without being pushy or trying to up-sell me a bunch of random services. I'm definitely going back to them for a wheel bearing in the next 30 days. Good job guys.
Super nice staff and they got me right in. Multiple coworkers recommended them! My husband had his car serviced here before and we were highly impressed.
Highly recommend getting all your services done through VIP Derry. The staff is very friendly and knowledgeable. I have always had a great experience with them and they are always very helpful.
They were very polite and service was quick. You could not beat the price for an inspection.
I've never had a problem here, they are knowledgeable, helpful, and fair.
The people who work here are friendly and helpful. I have been here a couple of times and always feel welcome.
I love these guys! I had a very unexpected issue come up yesterday Sunday 10/3/16, I called & they told me to come in and as always they never fail me. I can always trust them and rely on them. Been going since 2012/2013 and I wont go to anyone else! thank you so much for all that you do for me guys!
Great service I will be back thank you
Mark, the manager of the Derry, NH store, is excellent. He has treated me exceptionally well for the 15 or so years I have been using VIP for my present and past vehicle. His knowledge of how to handle and find a solution for all situations, his cheerful attitude & professionalism has made it easy to choose VIP for my vehicles. I think VIP is lucky to have him and it is my hope that I get his utilize his professional service for many more years.
Fast service and the best prices you will find
Hello to the fine folks at VIP Tires, Thank you so much for fixing the walk way, it looks really nice. Having said that let me tell you about my experience. The staff is five star. I was greeted with enthusiasm and hospitality. Jake took above and beyond care of me. He is knowledgeable and truly cared about my needs in a snow tire. I am very happy and satisfied with my purchase and for choosing VIP. I thank all involved in taking care of me and my car. I will recommend to friends and family. Very sincerely Stephanie Crowley
I brought my mother-in-law's Cherokee Jeep in for an oil change and the service was fast and they completed the oil change on a very timely basis. I was happy also because I was able to redeem a $10.00 off coupon I had received in an email. When she came home with the bill I reviewed it and noticed there was a couple of things on it that did not look right so I called the store. I spoke with the supervisor and we went through the invoice and he advised me that the pricing was correct and that my mother-in-law had received the 10% discount. I was still confused and questioning the bill so I drove down to speak to him. The supervisor was friendly and helpful and we both were able to agree that the price was correct because I was not aware of their regular price on a synthetic oil change. Once he explained this and that the oil change required an additional 6th quart of oil it was determined that the $10.00 discount had been deducted by discounting each of the five quarts of oil by $2.00. The supervisor was apologetic and thanked me for coming down to review the invoice with him. He did understand how one could get confused on the pricing on the invoice as the discount was hidden in the quarts of oil. Based on the service I received I will definitely go back to VIP.
I have done business with them for 3years and they are great. I have always worked with Nick and he has always been professional and provides great service.
The employees here are helpful and welcoming. The prices are competitive and even more so if your a service member or veteran. I highly recommend this service place for your vehicle, anything outside of warranty I come here.
Excellent service. Doug got me right in, and the service was prompt and professional. Would definitely recommend these guys for auto care.
Prices are competitive and technicians are precise. InImy opinion it is the best shop around here.
I've been going to the VIP in Derry, NH for a few years after trying several other places in the area. Prices are great, and service is awesome. The team is always friendly and helpful. They wont try to talk you into unneeded services, unlike other places in the area that I wont name. They will tell you what needs to be done, and what will need to to be done within the next few months. I've never felt pressured, just received honest advice. It shows they genuinely care about their customers.
Excellent place to take your vehicle for repair. Fast and friendly service.
Our family has been in the VIP O’Reillys a long time now. They are always very nice and helpful even when just asking questions. I like that you can make an appointment it seems to be quicker they get you in and out with little frustration. Very nice shop we will be back! The Bryan’s
VIP is our go to place for all things auto. The Merrimack, NH location has the best customer service I have received in my 60+ years of obtaining vehicle maintenance. I have sent all my family members to VIP because I know they will receive fast, friendly, competent, no frills service with a smile. Their veterans discount is a plus and shows how much they appreciate our veterans service. They never forget to thank me for my service and that means everything to me; a Vietnam era veteran. KUDOS to VIP for all they do. You can feel safe with VIP; they will not do any service that is not necessary and always let you know what is needed now and what can wait.
I felt welcomed the second I walked in the door, and my experience remained positive throughout. Not only was I treated well, but I witnessed every other customer be treated with the same amount of respect. I may have found my new shop
I have been going hot VIP in Derry NH for over 6 years now, and they have been amazing. They have always been able to take care of my car and at a decent time and price.
Saw Mark the RD and Adam this morning for some work on my wife's car. Excellent customer service and great to see the RD mentoring his employees. Great atmosphere and helpful staff.
The VIP team continues to do a stellar job keeping my 'old' vehicles in good running order. They are very professional and thorough in the work performed. They've extended the life of my cars by several years by being proactive in identifying problems before the issue results in a catastrophic failure on the road.
Extremely accommodating! Great service and great customer service. VIP helped me get my car in quickly and conducted their work quick and efficient. Very kind employees!! Thank you!!!
The staff at the Derry NH location are great! I went in to inquire about new tires for my truck, Tom took the time to review the available options, deals, and discounts to find what worked best for me!
I am a regular customer at VIP. I keep coming back because the service is good, the people are friendly and the prices are good. I just had my oil changed and I was in and out in a half an hour.
Went for a tire change, quick and high quality service. I would definitely recommend vip
Mark in Derry NH was professional and great to deal with. I was in and out in 3hrs with new tires brakes and rotors. I have been to other VIP's in other states and I am always treated with respect.
1st time I’ve been to VIP, I called and made an appointment for a state inspection! The gentleman at the front desk was super nice and helpful, they had me in an out! I plan to use them for any service I may need in the future!
Great customer service - stayed open later to finish the job even though I came in toward end of their day for what was supposed to be a quick state inspection. Very helpful staff.
My experience was great! I’m definitely coming here from now on.
These folks are great! Always helpful, good prices and nice to work with.
Best tire store around. Fast service and friendly atmosphere.
Thank you for being open after the typical working hours. Very convenient!
was told they would leave my keys in my car so I could pick it up when they closed. When I stopped in the car was unlocked but no keys were in it(searched for 20 minutes). Very unreliable and disingenuous service. They also couldn't resolve my issue or even help me find a reasonable low cost solution to my problem. I came to them with a flat tire and when they told me my spare set wouldn't fit I asked if they could just replace the broken valve on the one flat tire. They simply said no because the flat had been driven on then proceeded to try to sell me 4 new tires. (flat was driven on for less then a mile). I fixed the flat tire myself in their parking lot and drove home. There are plenty of tire places in town; would recommend going to one that shows that they care about their customers and not just taking their money and selling them stuff they don't need.
I have been going to this location for a long time and they always take great care of me. They match any advertised oil change price. Even synthetic, like mine!
The staff here is so wonderful. Mark, Mike and the rest of the crew always take care of any questions I have. I’m local to the shop so I frequent them with any car troubles I may have. They always honor their word when it comes to the work they do and follow through in a timely fashion.
Great customer service during my oil change on June 26th 2019 My next Oil Change is free for synthetic oil. Nice.
Really nice place. Easy in and out. 99% of the time they're done when they say they will be. Waiting room is cheap plastic chairs and humming florescent lights. But the have a coffee machine and a TV with a Roku. Parents: Be aware of the hot wheels and toys near the checkout counter. EV drivers: No charger nearby, but they will do all the standard maintenance. I use them for tire/wheel changing from winter to summer tires.
Very quick and efficient to get me in for my state inspection. The technician also went the extra mile to show me where some rust may be a problem in the future
Staff was efficient and polite. They were able to address my concerns (engine light) as well as help with windshield wipers. I was very happy that they could stop the squeaking belt with minimum cost. I felt that the service was top notch and honest!
I love coming here! I was new to the area and a neighbor recommended this place and I couldn't be more happy! I have used them for several services including new tires, oil changes etc and every time the customer service is phenomenal and I know I am leaving with a safe vehicle. Keep up the good work and I look forward to using you for years to come!
The people here have been really friendly, the prices are definitely cheaper than I expected, and things were done quickly and easily.
VIP Tires and Service is great. Nick and the gang take great care of me.
This Spring was my first experience with VIP. I found everyone courteous and knowledgeable . Nice that they have so many bays with a large viewing window. I will give this shop more business. So far they appear to be fine.
Dishonest techican, dishonest sales rep. I’d stay away from this particular VIP.
I called VIP about my car having a delayed starter issue. I was told to bring my car in to have it checked out. After I arrived, the mechanic tried to restart my car and it would not start. They pushed it into the bay and found out what the problem was. My car was serviced, and they took care of it the same day. I also had it tuned up. Very professional, and friendly.
Was given a same day appointment. Great service!
I brought my car in for a state inspection and everything went very well. I brought a coupon for it to be free and it was totally free. Than they told me if I did a review on Google I could get a free oil change. Now that is customer service. Very pleased.
The entire team at VIP Tire and Auto Sales are customer focus, customer driven, and 100% committed to the customer's satisfaction. Their committed customer focused vision is driven to not only satisfy the immediate needs of the customer, but to make lifetime customers. Prompt, polite, and professional, and dedicated describes the excellence of VIP Tire and Auto Sales, Derry, NH.
Gavin and the other staff are very professional .I had my car inspected and it was quick plus the waiting area was very comfortable.
I always get prompt and courteous service at the VIP Merrimack location!
Very Good experience. They gave me air for my tire and did diagnosis for free. The GM at the Merrimack store was very helpful.
Loomed all around for snow tires for my father in laws car and VIP had the best price and got the job done quick and officiant.
Always timely, effective service for both routine maintenance and yearly inspections. The team here is always honest and open about what is needed and will explain to you the options before doing additional work. I will keep coming back to this VIP location.
I had to purchase 4 new tires for my car and the associate was able to help me find the best deal within my price range. I received 1 out of the 4 tires for free. I would recommend VIP to a friend for sure. Thank you VIP.
I initially did business with VIP in Derry for just tires. But now I have all the service on my family vehicles done there. The staff is friendly, professional, and helpful. They take the time to explain any service they recommend or have completed. And I always feel like they're being completely honest with me. It's so difficult to find a good, reputable service center these days. So I recommend VIP-Derry to anyone.
Went in for a state inspection . Treated very professionally and efficiently. Great service .
On Oct. 5th I stopped in because my battery kept stalling out and wouldn't allow my car to start. the guys took my car right in the garage without an appointment, cleaned residue off the stop of my battery and it now works like a charm. I love the friendly service and the fact that I can just stop by and they are always willing to help. Thanks Penny Murray
Recently moved to town, took my car in for an oil change. They were fast, friendly, affordable and provided quality service.
Great people and great experience. My wife had to get me some winter tires urgent before the first storm of the season as i was working. The staff could not have done anything more to help. Very respectful, showed her all the options and worked on our budget. Thank you!!
I brought my car in this morning and VIP told me they may not be able to fix this particular problem. They tried to but knew I needed a master mechanic. Jake was kind and answered all my questions over the phone. He suggested a mechanic that could help me. My car was there from 8:30-4:30, I wasn't charged a dime. They will be my first call when I need an oil change or a tire rotation.
A light came on that I was unfamiliar with so I stopped into VIP. They checked out the light and informed me it was a tire pressure indicator. They told me they could fix the problem I asked how much and how long? The gentleman said about $25 and about 25 minutes. I gave them the go ahead. 25 minutes later I was walking to my car having just paid about$25.00. Very positive experience.
I had my winter tires put on here in the fall and went back this Spring to have them switched out. Their staff is friendly and worked with me to accommodate the appointment day/time I needed to fit around my work schedule. The are efficient and affordable. I recommend VIP Tires & Services.
The service was quick, efficient, and professional. The service manager, Kyle, was very helpful and courteous. All-in-all, a pleasant experience and I will return there. I also appreciate the discounts available to military and veterans.
Good customer service. Are understanding of what you want done and don’t want done. Have good knowledge of tires and other things. I will continue to go here
Excellent Service, we recently purchased 4 tires for our BMW X3, had an inspection for the BMW and my husbands Ford Ranger truck done. We had some problems with one new tire, the service manager and technician solved the problem in a promptly and professional manner. The problem was not the tire but the rim and they fixed it for us free of charge. Thank you, job well done.
Awesome experience! Everyone was very nice and helpful. never waited around got right in and was done in no time! Would recommend to anyone, will be going back for sure!
I would highly recommend VIP Tires & Service! My recent oil change was efficiently and professionally handled and they even fit me in with little notice. They were helpful - showed me on my car the things they felt I should be aware of but never pressured me to agree to any additional services on the same day. Provided me with information to take home and wrote down the tire information that I requested for a tire that will need replaced very soon. I will continue doing business with VIP Tires & Services!
Love the coupons they send and the friendly service.
We have used VIP in Merrimack for several things including new tires, oil changes etc. Exemplary customer service, especially from Kerry and Ken, with added peace of mind/trust that we’re always leaving with a safe vehicle. Brian, one of their lead technicians is very thorough and undoubtedly knows his stuff. Would recommend avoiding Saturday’s unless able to leave your vehicle and return later. Very happy with the knowledge and the quality of work of this shop overall. Keep up the great work!
I have never been disappointed in the service I have received from the Derry, NH VIP . They staff is always helpful, courteous & timely.
They took care of a punctured tire without an appointment. Mark & Mike were very professional. The technician fixed the tire fixed very quickly. Thank you for the excellent service!!!
Great cm service quick in and out service
We have been customers of VIP for at least two years. They remember your name, are very cordial, suggest other maintenance needed, and have a comfortable waiting area. Nick Sirois is a top notch manager. VIP is the only place we get oil changes for both of our vehicles.
They got me in for an oil change on short notice and had it done at the promised time. Close by my home so very convenient also. Will use them again for sure.
Very responsive staff in meeting your needs. Would recommend to those in search for good service.
I recently went into the Merrimack location to change out my snow tires and replace the break pads. I found the service team to be highly professional in the way they interacted with me as well as in their knowledge and recommendations. They were also willing to work with me on the price of the service. All in all a great first time experience and I will be back for future service.
Very helpful. Extremely polite! I wouldn't go anywhere else for my automotive needs! Thanks guys!
The best rates around and exceptional service!! Alex went above and beyond with customer service. Completely professional and honest and really looked out for my best interest. From this experience alone I will be a VIP customer for life.
Always great service. Friendly and helpful staff. Inspection was fast and free with coupon!
I bought my tires and had them installed here. The staff was prompt, courteous and helpful. I would definitely recommend VIP to friends and family.
I went in today to get an oil change. Not only was the service exceptional but the wait was minimal. The next time you need a speedy oil change with good service go to VIP in Derry,NH. In addition, they were very professional and I would highly recommend coming here to anyone who needs automotive work done.
Tried to sell me repairs I didn't need, had car checked at two other shops.
I went to the Williston store to get my oil changed. The people working there were friendly and helpful. I made an appointment and they were done with my car within the hour even though they were busy. I plan to return there for my future car needs.
Been going to this location for years love the service even more since it us now a VIP...made appointment for VT inspection they were on time & got the job done when they promised.
Incredible service and staff who were friendly, knowledgeable, and helpful. Took my vehicle in to have after market rims and tires mounted, which was done on the spot without a call or appointment. Ended up having issues with either the hardware or the wheel installation (hard to say what was at fault) so the vehicle had to be taken back in, none the less, the crew at VIP gladly took the vehicle after a quick call and fixed the issue as fast as they could. Not only did they fix the wheel issue they installed a few other after market parts free of charge. Highly recommend this shop to everyone for all types of automotive service!
Fast work, affordable prices, and honest, knowledgeable staff members. My fiancé and I come here for all of our oil changes and repairs, and we have always been treated fairly and with respect. Keep up the great work!
I had a car inspection easy time frame for appt. Did not have to wait long once checked in. They made multiple checks on my car to make sure everything was safe and my car would stay reliable. They made me feel welcomed and valued as a customer.
I called about a tire problem. I was told to just come in. I didn’t have to set up an appointment. When I got there they took me right in. The staff is friendly and professional. I am satisfied with the service that is provided. I recommend, and will most definitely be using VIP going forward. Randy
Friendly, fast service. Rob behind the desk is great. Was sitting a while and witnessed many interactions. Fair prices and honest, not trying to sell you things you do not need.
The staff was very professional at a very friendly level. Made you feel safe with their attention to details. Very satisfied customer that will recommend VIP Tire. Guy LaPlume
Had to install a tire on my Jeep. In and out fast. No issues.
Really good experience. Comfortable waiting area and professional non-pushy service. I would recommend them to anyone.
I would definitely recommend VIP in Derry for service. The friendliest staff and they are always quick to get back to me with answers or questions to ensure I get exactly what I need taken care of. Very convenient and great to work with
Just Back from my VIP in Merrimack. I wanted my oil changed, tires rotated,alignment done and a state inspection sticker. I dropped off my car at 9am and requested it be done by noon. I got a call at 11am that it was finished. I have been going here for several years and they always meet their commitments and deliver great service. They're awesome and I recommend their services to anyone.
Nick and the team did an amazing job on my BMW X5 M. I don’t like rookies working on this beast but these guys have my business. Inspection, tire install, oil change, brakes and so much more. Respectfull and very friendly crew! They got me in today within a day. Next up oil change and inspection. You know I will be back to VIP real soon. If you want great service at a fair price head over to Williston. Thanks guys!!!
Went there for tires to be balanced and rotated,made appointments,car was in fast,done fast and have no complaints,good guys over there,very friendly and customer service was excellent.
Have used the Derry, NH VIP for a long time. These guys do everything they can to assist you, whether you make an appointment, or just drive in. Have never had a problem with them in any way, nor do I expect to. Thanks guys... and thanks for dealing with me this past month! All is well now!!
VIP of derry does an excellent job! If you buy tires through them they offer free tire rotations. I love coming here.
They always go above and beyond for me. It is a place where I know they will be honest and helpful.
I had my oil changed here and they told me the life of my brake pads because I was curious to know.
The staff at the Derry VIP is extremely professional and customer focused. They understand what the customer is looking for and works with the customer to provide an affordable solution. I recently took one of my cars in to get some brake work done. Not only did they do the work but the cost was $600 less than what another mechanic quoted. Needless to say, the Derry VIP has gained my business.
I took my World War ll friend Peter D. to Derry V.I.P. I'am writing this for him. They saw his World War ll hat and the RED carpet came out. Peter was treated as ROYALTY !!! It made Peter feel very good and he talked about it all the way home.The service was quick. The people at V.I.P. Derry went above and beyond for my friend Peter. Thank You a friend.
The staff got me in very quickly and I was out of there before I was finished with my paperwork. Which though it was a single tire can be touch and go at some places. the wife brought her car in there and they helped her pick a great set of new tires and had her in and out of there in a very timely manner. Would recommend to anyone in the area in need!
Always happy with the work done and the service!
I have been a customer at VIP in Derry for many years. The people are awesome and always work to schedule my car repairs at my convenience. We bring all four of our families cars as we feel we get great service. Rob is great and always gets our cars done before we even expect them to be ready!!!!
I have been coming here for years and always receive great customer service. The recommend preventative maintenance and provide the cost up front and never push unnecessary repairs.
They fixed the immediate issues for my vehicle and even did a complimentary welding fix for my exhaust system. And while the man I worked with was great, cheerful, and fun to chat with, his partner at the desk seemed the opposite, grumpy and agitated. (Probably because he was newish or had a bad day? Perhaps more at home fixing cars than behind a counter...) They did a good job fixing the calipers, even though my brakes are much softer now compared to before. And the complimentary weld seems to have fixed exactly what it needed to despite not having been quality checked. Though seeing as it otherwise would've cost me roughly $700 for the parts alone (it already was costing $800 with 3/5 of that labor costs as usual) to get the whole exhaust system replaced either way, the gesture was appreciated. Every time, regardless of what car shop or brand name I go to, unless I'm able to watch them work on my car while in the car or in the shop with them or they run it out of their own home, another issue near always pops up within 1 week after I get my car fixed, inspected, worked on, etc. VIP seems to be no exception as a few days nearly to the hour an electronic issue popped up seemingly randomly while I was driving. Coincidence? Maybe, but it's one of many in a long string. *Ranting in general now... (Not VIP specific, but includes VIP) This most recent problem that appeared while I was driving nearly got me killed as I was stuck on a hill in the middle of an unfamiliar road as it was getting dark and I nearly had to pay $200 (cash only, up front) for a tow. I don't know if it's a business practice of car shops to sabotage "minor" systems while fixing cars's more major systems, but I can only see benefit for them in doing so. As there's never sufficient proof of tampering that they don't control, never any warning signs of any issues before and immediately after the shops, and it always seems to show up within 2-7 days after leaving the shop, as though delayed somehow. I know it's a smart ploy for money, but please stop being so sleezy and greedy as to put lives in danger!!!! This most recent with VIP is just one of many like it in an ongoing string of missing car parts, clearly cut wires (claimed to have rusted/fallen off), fluid leaking/missing, electronic issues, etc. after being serviced by a mechanic. I'm not docking any stars though, because I wasn't able to watch their full 2 hours of work, and I'm not well acquainted with cars, and so have no verifiable proof either direction. As even cameras would struggle immensely to see tampering. Thanks for indulging my rant on car shops and my experiences with them. Overall, 4/5 star experience. Kind gestures, good service, one grumpy/agitated employee (not the one I worked with primarily thankfully), no known quality checks done after all work completed, brakes are softer than before (minor), and an electronic issue appeared nearly to the hour a few days after being serviced that got me stranded in a dangerous and foreign location. (But as the last one could be coincidence, no stars docked. (Despite my thoughts otherwise)) .
Very competitive prices and outstanding customer service. My wife called ahead on a Sunday morning as we had a flat tire putting us in a real bind. When I showed up, the gentleman at the counter said he could get me in "now", when his partner heard that he added, "Remember, we have a lady bringing in a flat that needs to get done right away". That "lady" was my wife! Talk about customer service; that guy actually cared enough to ensure we had a spot in line. Thanks VIP!!
I had my winter tires taken off today and an oil change. The staff was friendly and the price was good. I was in and out in 1 hour.
Started going here because it is next to my work. Great group of employees, always honest and try to save you money, highly recommend!!!
After moving to Derry I got a coupon for a free oil change and I was not disappointed! The service was great and it took no time at all! Staff was friendly and was helpful for any questions I had. I highly recommend them to anybody who needs their services!
The wonderful people and service at this location continue to amaze me. Their great prices and courteousness make it a pleasure to get my cars fixed or inspected. Also, if you give them your email you get great coupons for $10 off an oil change, great tire deals, or my favorite a free State Inspection! Thanks for being so great guys!
They were able to get my vehicle in for an oil change within reasonable timing. i enjoyed the conversation that was held with the staff members at the Williston Vermont location. I look forward to returning my vehicles and service to this business.
Very courteous and respectful, highly recommend
I am not in the habit of trusting auto mechanics as a general rule. I have had my car into the Derry facility on a couple of occasions and have never been disappointed with their service. I find them quite friendly and honest. I would never hesitate to take my car in there again.
Been going here for years. Mark and Rob always friendly and helpful. I will be going here for years to come.
I went to VIP in Williston for an oil change and Vermont State inspection. From the moment I walked and was greeted until I walked out the door I watched a coordinated, well instructed, group of men with polite friendly attitudes moving from task to task, making sure customers were kept in the know and updated about what was happening with their vehicles. I was informed that they had found a slight alignment issue with my front tires. The test data was brought to me and it was my choice to have it dealt with immediately or to do it another time. I was given an approximate time frame and a quote for the additional work. I chose to have it done. There were other items they noted should be dealt with over the next few months but weren't as much of a priority. Those items I chose to deal with later. The man in charge (Nick I think) was dealing with computer issues, but was always calm, organized, pleasant and busy. His team appeared to follow his lead, tend to their duties and the customers with a smile. I won't hesitate to go to VIP in Williston again. Thank you.
Scheduled an oil change the same day and was in and out in less than an hour. Very helpful and friendly staff. I will be bring my car back here...Thanks!!
I have used VIP Tire & Services several times and every time I have been 100% satisfied. The service is friendly, timely and thorough. They give you a detailed report of requested services for you to take home and look over to decide at your own convenience. Prices for services are reasonable and competitive. I recommend VIP in Derry, NH with total confidence.
Outstanding! I've taken the car into VIP three times since this shop opened, and I've been delighted all three times. Twice, I had the car there in an attempt to hunt down a problem that was elusive and that resisted being diagnosed. The manager, Nick, was friendly, took the time to communicate with me -- both asking questions and telling me what was going on -- and the technicians went above and beyond the call in an effort to find the malfunctions. Simply top notch. Standard service was equally good. The number of items that they check and verify during a standard 4-tire changeover is greater than I've experienced anywhere else. Yes, it takes a little longer, but when I leave, I know my car is going to work right. Communication is excellent. I feel well informed about the condition of my car without feeling pressured to have any work done. I was given enough information to make a decision about whether to do work (yes, because what they found matched some odd symptoms I'd noticed) or let it wait until the next bit of servicing. They've made a customer for life out of me in very short order.
Always a pleasure to work with, employees always strive to give me the best service possible and we have never been disappointed. appointments are very quick, staff is knowledgeable. 5 stars doesn't quite show how appreciative i am of their hard work and dedication towards excellence.
They were trying to charge me $250 for two hours of labor for something I did in ten minutes. What a rip off.
New to area and very welcoming service. Got appointment for an oil change within 1 hour of call, showed up early and got in within 10 minutes on a Friday afternoon. Technician found a burned out headlight and dirty air filter and replaced them with the oil change and I was out in about 45 minutes. Awesome customer service - will continue to bring my car and my wife's to Mark and his crew!
I use VIP as my default service and parts store in Derry NH, I have had nothing BUT POSITIVE results and feelings for the staff of both service and the parts counter, the work and prices quoted have been spot on with NO hidden or extra fees, if some customers have had problems I don't know why...myself and my girlfriend are VERY pleased with this store Mark is very friendly, positive and knowledgeable about any vechile. I have NEVER once had any complaints about store within the 4 years I have been going there for service .
My first visit to VIP was a couple of weeks ago for a tire pressure issue. I called to see if I could come over before they closed. Everyone was very accommodating - the customer service was outstanding and my issue was resolved. I returned to have another tire pressure issue addressed. I did need new tires - it was done quickly and I got to work on time! I recommend VIP in Merrimack and will return again for future car service.
I've been going to the VIP in Derry, NH for years for various car services. The staff there is amazing...so friendly, genuine, and extremely helpful! It's not easy to find a car place that won't take advantage of a girl that clearly doesn't know about cars. They are always trying to find the best deals for me and give me all my options. Mark has remembered my whole family's names and can recall any incident that has occurred with my vehicles through the years. I HIGHLY recommend Derry VIP for any car services that you need!
I wonder what VIP stands for. I have never had a problem at this store before, until today. There were 5 people waiting to check out and not ONE person came out. So I asked the service desk girl if there was anyone on the retail side today and she replied "I don't know, maybe." What ever happened to "I'm sorry Sir, someone will be with you in a moment."? I told her "'I don't know' was not the right answer" and I left the store. I will not stop where service people are rude to customers!
had some tires put on today and the guys were willing to negotiate a cheaper price and show me were problems were needing fixed it was all good vibes thanks vip
I went there to have my summer tires put on. It took a bit over an hour. I was expecting it to be free, as the winter tires had been purchased from a VIP, and the VIP I had gone to previous (Littleton, NH) does complimentary tire changes as long as at least one set was bought at a VIP. Apparently at this site they will only give you a complimentary change when putting ON a set bought at VIP. I guess I should have clarified that beforehand. So I was a bit upset about paying $80 for it, and then when I got in my car to leave, I found a sheet they had left in the car (had not mentioned to me at the counter) saying that my wheel alignment had failed (front total toe and front camber). :(
Always go here to get services done for my car. Great staff, they’re always willing to help! Good place to get oil changes and winter tires too. I’ve always had fast services, and there’s coffee and TV to utilize while you wait.
I called and was given an appointment for less than 24 hours later. From the moment I arrived I was treated with friendliness and respect. My tire change took less than an hour and was neat and tidy. This appointment was smooth, quick and easy thanks to the excellent customer service of Jacob and the team.
Very helpful pleasant and professional staff! The prices are competitive and appointments are easy to make!
Great people to work with. Service inspection started right on time and was completed in a timely fashion. Will be returning for other services. Thanks VIP !!!
Great company to deal with, there friendly and efficient in their work. Highly Recommended!
Never felt so screwed over 1400.$ for some brake lines and calipers I probably didn't even need. I would advise everyone to only go there for tires or a good laugh
Very thorough service lived up to all my expectations for my oil change and inspection. Coming from Florida I can highly recommend them. Very grateful for the great service.
Spent over one hour to "diagnose" my car issue. Said that it was an engine problem, and that they could t fix it and to bring it to the dealer or someone who specializes in engine repair. I asked if they checked spark plugs they said yes, it was not the spark plugs, and that it passed thier compression and diagnostic tests but they could hear a knocking so they thought my engine was failing.... I took my car to another garage and they found a faulty spark plug. Replaced and now my car runs like new. Sad that VIP couldn't diagnose a simple issue like this.
This is the only store I service my car. Professional service, very reliable and good price
Called for appointment to have four winter tires put on. Was in and out in one hour. Found staff friendly and answered any question that I had. Great place to do business.
Able to book appointments quickly & friendly drop off service!
Always great service and no complaints in price. These guys do a great job!
Fit me in on a Sunday!! OMG THANK U SOOOO MUCH
Very professional and efficient service!
Needed a small leak fixed in a tire,15 minutes later all done, great, thanks
Great service with every encounter at this VIP. The staff is great, would highly recommend!
I just moved to Vermont and realized that the state requires a car inspection annually. I just happened to google and find VIP Tires and Service and was delighted with quick service, an easy inspection and I'll be returning for my next oil change service. Happy to have them down the road.
The worst costumer service I had to wait for five minutes before I seen someone at the counter then he told me to look for a filter that I needed that he said that there would be one he then started helping someone else. I went to the area where he said that there would be some and nothing then back to the counter he ignored me and just went out back to help someone who needed something after me even though I didn't get help I walked out and probably won't ever go there again
Excellent customer service. We were informed throughout the day of the issues that the mechanics were experiencing with our vehicle and Jake assisted us through a challenging pickle on Thanksgiving eve. These gentleman work hard and stay late until the jobs are all finished. We will return for all of our vehicles (e.g. tires, oil changes, batteries, etc.). Thank you!
Our Subaru 2015 needed new brakes and tires. My husband shopped around and VIP Parts, Tires & Service was the best deal around. They worked on car immediately (no appointment needed) , great service and gave military discount. #ournewautoplace
Went in without appointment because of battery Issues. Was handled very professionally with good results. Have had prior experience with Rob Lee and knowing he is there now, I will be returning for all my maintenance.
Recently moved to Derry, went straight to VIP when I desperately needed new tires on my civic. I came in 30 minutes before they closed, and the workers here made the time to take care of me before they wrapped up for the Day. Very happy with this crew so I came back for my oil changes and inspections on both my vehicles. Prices here are also very fair , definitely lower than other places I've brought my vehicles to in the past.
I've really appreciated everything about this store. Coming from FL, I never had to buy snow tires and they were super helpful. Plus their prices were the best I found. They changed everything promptly, even in the heart of snow tire season they found time. Their waiting room is clean and comfortable and their customer service is exceptional. They also send out really nice coupons via-email. Usually I'm more critical than this, but they have treated us really well from tire changes to oil changes.
I was one of two people waiting, and it took over two hours to change 4 tires. When I went to check out finally, the price was more than I was quoted. When I inquired about the price difference, George lied and said he told me about the difference. I definitely never go back again.
Every time I have come to VIP the gentlemen at this location have be VERY helpful, kind and professional! Not knowing a ton about the mechanics of how my car works its reassuring that there is a great place like this that I am comfortable and trust to take care of my car. I highly recommend this company and their GREAT employees!
I went shopping all over town looking for the best price on snow tires. VIP didn't have the cheapest tires, but they were by far the best buy. The staff was courteous and knowledge and very polite. I look forward to giving them my business in the future.
The buying of my tires was great.A fair price was quoted and honored at my installation appointment. The desk staff was excellent and I will definitely return as well as recommending the WillistonVIP store to others. Robert Adsit
I have bought both my winter and summer tires from VIP and have been really pleased with both sets. I was able to utilize the buy 3 get 1 free deal both times, which was a really great deal. The folks at VIP have proven to be timely and very accommodating. Can only recommend their service!
ViP staff is always so helpful and courteous. Even when I had an issue and had to being my car back they were super helpful.
Great experience purchasing winter tires at VIP. They even stayed open a little late so that the installation could be done based on my work schedule.
Fast + Efficient service. Highly recommend.
you guys are always friendly and know what to do!
Convenient, accommodating. Not quite as fast as drive-thru places, but I appreciate that they take the time to listen to my concerns and needs, and address them accordingly. The guys behind the counter are always pleasant, even at their busiest times. I've brought 3 different cars to them over the years, and they've always taken great care of me - new tires, oil changes, and they even re-balanced the tires on my brand new car - BETTER than the dealer could! (The dealer kept my car overnight, force-balanced, and then shrugged and said "that's the best we can do".) VIP balanced them properly, and I haven't had a single wobble since - and that was 6500 miles ago!!
What I thought was a simple tire/rim swap, turned out not to be. Thr staff at VIP were great in explaining the challanges and ultimately we were successful, ( involved speciality lug nuts, wheel center balance inserts ) truck looks awesome! Great staff, friendly , funny and helpful.
I went to VIP to have my winter tires put on, and I was so impressed by the fact they have Sunday hours! I work long days and can't usually get to a car dealership during regular business hours. I dropped the car off on Saturday evening and picked it up Sunday morning, and it was ready at the exact time I was told it would be. This is a great place and will continue to have my oil changes and state inspections done there. In addition to the great hours, the staff are awesome and professional, and the waiting area is CLEAN! I have recommended VIP to all my coworkers.
I went there for a last minute oil change and they fit me in next day where most places where at least a week out. After a quick oil change they did a courtesy alignment check and thinking that I didn’t need it; I was wrong. The car drives way better now that it’s been aligned. Quick, easy, professional. What more can you ask for?
I had my inspection done about 2 months ago and it was so fast and speedy. I have gotten oil changes done here before and always had a good experience! Highly recommend!
Had an appoint for today 10-2-2018 but had not realized the previous company was replaced with VIP Tires & Service. Walked in with my 2 month old and two year old daughter for appointment and they got me in as scheduled even though they were still working on the change over. Very courteous employees which they explained future repair that would be needed after their inspection of the vehicle. They got us out soon after we got there so my girls were happy to be going home which in turn makes me happy!
They were super communicative, they never made me feel like I'm silly for not knowing about certain car information and they were quick getting me in and out.
Most honest and professional staff... I am now a loyal customer for good!
Great took my car on time did a awesome job fair price .will go back
The first time I went to VIP I had to get my car inspected because I forgot. They were fantastic. I decided to go back and get an oil change. It's so easy and they are quick to service the vehicle and great you with a smile. I plan on going back again. It's affordable and the staff is fantastic! Thanks for making it a good experience!
Came for an inspection. The staff were friendly and it was incrediblely quick. Absolutely no complaints.
Friendly staff, helpful and good work!
Had two tires broken, they let me tow my car to their place and leave it overnight. Next morning they ordered the tires and new alloy wheel and fixed it within a few hours. Mark drove to Manchester to pick it up to make sure that my car is done by the time I needed to go to work. Was very pleased with the service. I don't know if they have good mechanics, but they are surely good with tires.
These guys are great and very helpful. When answering the phone and they say they will get back with a phone call they do. Shout out to Jake for great customer service.
Bought my winter tires here, then had my change over done here for my all seasons to be out on and they provide EXCELLENT service at a reasonable price! Staff is very professional would recommend VIP for anyone!
VIP was highly recommended by my grandmother. She has been a customer for years and gets her inspections and oil changes done here every year. I needed an oil change, I had called 5 different places, when I called VIP their pricing was actually better than the previous and they made my time frame for an appt work out perfectly! They even checked my tire pressure!! I'm happy I went.
Recently moved to the area and went to a couple garages didn’t have the best experience when I went to this one and they found out I’ve had some bad experiences else where they went above and beyond to make sure I was comfortable and happy. Sat with me explaining everything they were doing showed me exactly what was going on. Even had me talk to a couple other people in the waiting area about their experiences. The people who work here are great and I’ve kept going back.
We had 4 new Cooper tires mounted and balanced at VIP on our 2014 CR-V and everything went smoothly. They were upfront about the price and there were no surprises. The work was done with quality and my wife is super happy with how the new tires perform on her car. Also the people I talked with at the front desk are nice & personable, and treated us well. I highly recommend VIP tire.
Appreciate that they confirm everything with you before performing service and even show and explain it to you so that you understand what you need and why. Service with a smile and good prices.
I was very happy with my experience at VIP. The staff was very friendly and efficient. I purchased 4 Michelin tires at a very competitive price. The location was clean and comfortable by industry standards. The bathroom facility was spotless. The location was easy to find especially since I was not from the area.
Vip Auto is an excellent place to bring your automobiles A++++ service, prices and customer service along with great hours i will continue to bring all of my families vehicles here highly recomend.
Disappointed. Walked out. Stood there waiting for service while one employee talked with some girls and ignored me and the other didn't even look up.
I have been going to VIP for several years and they have always shown excellent customer service and all the repairs have been fantastic. Quick service as well as great pricing!
Stopped in for a state inspection without an appointment and they got me in! Unfortunately, my car needed a lot of work to pass, but VIP was able to get the work done the same day. They went above and beyond to save me money on the work that needed to get done, which I appreciated very much! I highly recommend VIP Tires for your automotive needs!!
I have had nothing but pleasant experiences at VIP Auto in Derry. They have competitive prices, and services are completed in a timely manner. I would certainly recommend them to anyone.
The service department is on top of things. Easy to make an appointment, they inform me of upcoming maintenance on my vehicle and are easy to deal with! Will continue to go back!
I had service done on my car this past sunday and they replaced all four tires and they tightened everything up for me. They did such a great job that my car runs like a brand new car thank u so much guys and I would recommend u all to of my family members.
Affordable tires, no wait for appointments, easy to deal with.
I went in for a free tire rotation (came with my tires). Ended up getting an alignment done as well (darn potholes). Kyle, the new manager, was great. I got everything done in about 40 minutes and was on the road again.
We have been going to VIP Auto in Derry since we moved here in 1999. The staff is always friendly. Whether waiting there for the service or dropping off our vehicle, the work is always performed in a timely manner. The work is always performed correctly and completely.
Great service at this location. The staff are very friendly and knowledgeable. I have been going to this VIP in Derry for many years now and have always been satisfied with the work performed.
Great service, great prices..
I go to VIP in Williston for all my fleet vehicles.They have great prices and an extremely knowledgeable staff that gets the job done right the first time!
Great customer service and military appreciation! VIP looks out for their customers with a thorough and truthful inspection in identifying what I truly didn't need when I thought something was wrong with my vehicle. Prices are very reasonable, but more importantly the service quality and timing is beyond dealership expectations. I've switched all my vehicle's services to VIP to include purchasing tires that have provided me the best safety and traction on the road. I appreciate them for always looking out for the customer's safety and best interests.
These guys are great. They always point me in the right direction.
I recently went to V I P without an appointment to have my state inspection done. I was greeted promptly upon arrival and they service technicians were able to squeeze me in so that i wouldn't have to wait all day (even though they were busy with other customers who made appointments). Thank you very much for the great customer service which seems to be lacking in this day and age. I will definitely return for future vehicle needs and tell my friends and family where to bring there cars in the future.
The wife bought 2 new tires and they gave her the cheapest price in the area. She is very happy with V.I.P's service. the
Had a flat, needed new tires. Despite broadcasting my ineptitude regarding cars/tires, they didn’t push expensive tires on me. I’m very pleased with the tires I was recommended. Great service so far - they’ve got my business.
I called in because I needed to buy new winter tires. I was not sure what to get and they pointed me in the right direction without breaking the bank. When I went in the service was timely and the shop waiting area is incredibly clean. It was a great overall experience!
The service was amazing they were so helpful and got me in and out quick the prices were great and the staff was very kind and always kept me updated especially Emily at the counter thank you again for your hard word and help.....
Mark and his staff have serviced all four of my family's vehicles over the last 15 years. Their professionalism and honesty are unsurpassed. There is not much they can't do and if by chance they can't they are honest enough to tell you and refer to you a place to get the job done. I always get the feeling that Mark and his whole crew truly care about doing the job done right and that the customer's safety always comes first. Wouldn't go anywhere else.
I had an alignment performed, and they were fast and professional. The pricing was reasonable, and they were open on a Sunday, which met my scheduling needs perfectly.
Wow! This is the best car repair shop that we have ever been to. Every person I’ve met has been friendly and kind, and everyone has a great sense of humor. VIP Derry is thorough and keeps our cars up-to-date according to the manufacturers recs. They are also straightforward about what is a “must-do” from a safety standpoint and what stuff can wait a bit. We have not been taken advantage of, and they are straightforward about prices, time it will take to do job, etc. And, their techs are certified for several makes of cars, just like the dealers, but at less than half the price! We drive often to NYC for family reasons - so many miles on the car, and i know we’re safe. And, they’ve really gone the extra mile when our had to be in for hours - they drove me back home so i could get stuff done. Everyone - front desk, techs, manager, and regional manager — are just amazing. No more random oil changes or long and expensive dealer visits. I’ll never, ever go anywhere else!!!! Thanks, guys!
I just had my tire changeover and an oil change. They were very accommodating with giving me an appointment that fit my schedule, not theirs! Thank you, Nick.
Whenever my car needs work done i always trust the staff at VIP to fix it for me, They go through all the paperwork once they finish whatever job that needs to be done, and i can always trust them to answer whatever questions i may have truthfully. I recommend VIP to all my friends and family because i can trust them to help others out as well as they help me
There is a great group of employees that work there! They are super helpful and pleasant. Especially manager Rob Lee with his wit and sense of humor. I recommend VIP of Derry for any of your car service needs.
Recently went to this location after having an issue with tires that I had purchased through another VIP location. We received great customer service, and was given four new replacements due to a defect in the ones I had purchased at no cost to me. We are so happy Kerry is now at this location - she is so easy to work with!
I brought in my 1999 Camry for its NH state inspection today. The service was excellent. The mechanic said my car passed but he also pointed out a few things I need to keep on eye on. He was very helpful.
They are very efficient and are able to get a large quantity of vehicles serviced and out the door daily. I had no problem getting an appointment, and everyone seemed super knowledgeable when discussing the servicing of my vehicle. Thumbs up!
Great customer service!
These guys have worked on my car and my wifes many times, always very helpful. I dont think we would go anywhere else if we have a choice.
Woke up with a nail in my tire Thursday morning and called VIP and they got me right in. It took a total of 20 minutes to repair the tire and I was at work on time. The staff was super nice and kept me up to date on me car the entire time. Thanks again for everything, you guys are great!!!!
Recently visited this shop for service on my Daughters vehicle. Scheduled it for tires to be mounted( purchased elsewhere), and an Alignment. They found that both Ball joints were bad and needed replacement, so the Alignment would be a waste, instead of making me aware if this, they continued with the tire mounting, and when that was finished they then explained this issue with me. I have had good experiences at this shop in the past, and this tire work was done well. I would return again if service is needed, but i will ask to informed of any issues before any work is done.
3/1/19 Well only a day after my review, I received a call from the manager apologizing for how things went during my visit. He not only apologized, but will be refunding me the cost of the inspection. He explained that's not the way they do business & it will be addressed to the employees. I totally appreciated him calling & refunding me, cause good customer service means everything. Even when things go wrong in business, the way it's handled can make or break a business. It will let the customer know if they want to come back. After my whole experience, I think I'll give them a second chance, we all make mistakes! 2/25/19 Well, at first everything went fine. I am not from Vt, so I am not familiar with the inspection procedures. When I got the there the guy ask if I had insurance & I told him I did & that I would pull it up on my phone & show it to him, which I did. At the end of service he came & asked me for my registration & told me that I told him that I had it in the beginning and I told him no I did not, you only ask for my insurance and that's what I showed you. I explain to him that my registration was from Michigan & i did not have it with me. At that point he then explained that if he would have known that he wouldn't have been able to do the inspection & at that point he went to the back and I waited for them to pull my car out. Well when my husband & I got in the car, someone had open my glove box & everything was pulled out on the floor & on the seat, which was a total invasion of privacy and left it out to make it so bad. I'm not sure who to blame or what the purpose of it was. If I had the registration I would have shown it to them! However it was done & I'm very displeased.
I had to be towed to a AAA-certified auto shop last weekend. VIP was the only one in my town. I had never been, but I was super impressed. They were friendly and sympathetic when they heard I waited 2 1/2 hours to be towed out of the middle of nowhere. They checked out my car ASAP and made the necessary fixes to ensure my car was safe to drive. I have to get some work done on my car this month (inspection, tires, oil change), and I'm definitely heading back to them to get all that done. Highly recommend!!
Paul took care of us. Easy and fast oil change. We always bring our cars here.
Outstanding service, friendly staff, and good prices. This is always my go to place whenever I need work done on my car.
Went for a state inspection. Failed it and went back to get it reinspected after repairs and was told 3 other things were now needed to be fixed that the last guy should have caught easily and I am now failed for. Very irritating since it is an old car and I may not have put the time and money in to having the first problem repaired. ****Update. VIP provided the labor to replace the parts that didn't pass and I was able to get the car to pass for the price of the parts. Thanks VIP and an extra thanks to Kyle for all his help and being friendly and patient through the whole process.
I have been to our local VIP Auto a number of times. Each time, the service quality has been excellent and I've had no complaints. The service staff has always been very personable to interact with and has helped with ideas of local auto specialists for items they don't handle, there, themselves. I have been very happy with service at VIP and continue to do so. Skål!
Awesome team in Derry,N.H. Rob Lee and master mechanic Mike found an issue that I was having after toyota recall was finished. After 4 trips back to toyota with Toyota service dept starting that they could not find banging noise,Mike from VIP found 2 bolts under truck that were just barely hanging on. Because of the loose bolts, there was significant damage to the truck. So again I went back to Toyota and they fixed the problem with the truck and were all apologetic.. Thanks to Rob for taking the extra step and finding the issue. I will always be a loyal customer at VIP and will take all the cars there from now on. Thanks Rob. It is nice to have a place where you can go and trust the people there. Thanks again. Dan Marsden
Great Service at a great price! Alissa/Alex went above and beyond helping me choose tires and service. The service technicians did an outstanding job on my vehicle and helped me identify potential issues. Thanks a lot!!
We went to get work done for our car and they treated us with respect. They were honest about what was wrong. It was a last minute check up for our car and they got us an appointment right away. It’s one of the few places I trust for car repairs.
Super friendly and knowledgeable staff and great prices recommend to everyone. The staff always make sure they go the extra mile and get me the best price possible. They make me feel like I matter. Keep up the great work.
This place was amazing. My mom went there for new tires and they gave her a good deal (the competitors) price. She didn't have an appointment and was in and out within an hour and a half.
Had the best prices I could find and Did an excellent job
This was my first time at VIP and I couldn't have been happier with my experience. I ended up needing a battery (which I hadn't expected). Tom explained the need and even called me when he found out the part would be delayed. Quality, courteous, affordable service!
I have been coming here for 14 years and I have yet to have a bad experience. Techs and Managers are very nice and extremely trustworthy. Dave and Mark are the best!
Nick and the crew are professional, friendly, and engaging. They care. I went in for a tire changeover and to his word, Nick got me in and out in 1.5 hours. I will be back for other services. In this day and age, It’s great to feel like you matter. Thank You!
Used this store through various ownership changes for more than a decade. I've never bee steered wrong or overcharged. Swapped tires last time, going back to get some exhaust work done this weekend.
I've had oil changes and a tire alignment and several other services done at the Derry location VIP. I was very pleased with the Friendly Professional Staff behind the counter. I was greeted promptly and treated with respect. My car is running and riding smoothly. I Would recommend VIP to my Friends and Family. Fast Friendly and a Convenient Location!
Always great and get the job done very well in a timely manner !!!
Fast service and fair prices.
My oil change service was handled promptly and professionally, no complaints. Will return for future car service.
After needing new tires to pass the NH State Inspection I stopped into VIP in Derry. They were professional and courteous. I had a slow leak in one tire and a TPMS sensor that was acting up and I was presented with options and a recommendation that made sense. Thanks for the help!
Brought my car in yesterday for oil change and snow tires installed. The staff is friendly and courteous, would definitely recommend them. Great service.
Very good crew! Hate they changed names but glad most employees stayed! Now have to get another freaking card to my wallet.
Good service from this VIP location. The price was good and mechanics were friendly. Three starts because I had to return two times for the problem.
Made it exceptionally easy to schedule an appointment for a tire changeover via e-mail and were extremely courteous and professional. Would highly recommend for any tire related needs. Thanks Nick & crew!
In the last year I've been coming here, as it's conveniently located near my work, for oil changes, tire rotations, and seasonal tire changes. The prices are reasonable, the staff has been consistent and the customer service has not only met-but EXCEEDED my expectations!! Especially impressive is the Service Writer Jake-a young man who has treated me with such such courtesy and respect-always with a great big smile. Clean waiting room too! I highly recommend this business!
This VIP was great. They took me in last minute. The staff was kind and helpful. They have a nice tree to sit under next to the building
Needed over sized tires mounted and balanced. They were extremely patient with me on the phone while I finished installing parts myself and then worked till an hour after close to finish the alignment. They are a great group of people and have made me a customer for life.
I came in for a charging check service and was amazed how quick and thorough the service was. The staff, George and the technician were very helpful, friendly and explained the results in layman's terms for me. I would definitely recommend them to everybody. Thank you again VIP. See you soon
I brought my husband’s car in for state inspection with my infant in tow. They got me in right on time and did the work. I also asked them to look at the air filter as we had a musty smell coming from the air conditioning. They brought the filter right out to me in the waiting area so I could see how dirty it was. I appreciated them showing me what they found. Will go back again for certain.
They got me in for a same-day VT state inspection. The customer service was great! Will definitely return
I had an 8am appt to change over my tires to winters, mount and balance and do a wheel alignment. I asked if they could add an oil change which they were happy to but the quote they gave me didn’t include the wheel alignment I asked for. Which was their mistake so they fixed it. It took over 2.5 hours for them to get my car close to done. I had mentioned I had an 8am appt time and the guy looked at me and said he didn’t get me checked in until 8:30. Needless to say almost 3 hours later I got my car back.
Unless we have something that absolutely requires dealer attention, this is the only place we have brought our vehicles to since moving to Williston 2 years ago. Every time the staff is always very friendly, responsive, informative and helpful. Never thought I’d be happy to deal with car stuff. Thanks so much for your continued excellent service! ———— And it’s no surprise at all that I had yet another positive experience at VIP. In fact, every time I leave happier than when I went in :) This time I thought I was going in for a tire changeover, but it turned out to be a much bigger expense when I was told I needed new tires. My husband was at work, but I had no fear or worry....Nate explained all of my choices so thoroughly that I was confident in my decision. Thank you again!!
Had my winter tires put on here and then I just had them taken off - easy in and easy out. Very comfortable place to sit and wait - people who work there are kind and informative and service is great. Recommend this place 100%
Knowledgable and friendly staff, helping to keep my family safe.
Excellent service and friendly staff. I might live one town over but I will always choose these cool cats over anyone else. Repeat customer :)
I went to VIP to get a tire valve stem replaced on one of my tires, of course it had the tps system (tire pressure sensor) so there were multiple possibilities, they were fast and informative and when the first one wasn't right and the sensor light stayed on, I called and talked to Nick and he told me to bring it back and they would try a different one. The customer area was clean and tidy. Very impressed! I recommend them to everyone I know!
Went to VIP this morning. Was greeted by the store manager Rob Lee. He was pleasant and courteous. I needed the break lights on my truck replaced and i was in and out in less than 20 mins. I will definately recommend this VIP to my friends and family. Thank you Rob!
I have used VIP in Williston since they opened and have found them without fail to be courteous, helpful and professional. On my most recent visit (Oct/19) they completed a state inspection and 24 month servicing of my vehicle. I brought my car in for the scheduled appointment time of 10:00 AM and everything was complete by 11:30. Thanks to the staff at VIP Williston for making a must-do chore smooth and painless.
Great service, they always are super friendly and can help figure out and explain exactly what’s going on with my car
Staff was very fast and efficient with the oil change will definitely be going back.
Tom is the best ( after Mark of course)! I only bring my cars to the VIP in Derry. They never try to sell me stuff I don’t need and their customer service is awesome.
I go to VIP in Derry for all of my oils changes. With the always available coupons, it's definitely the best price anywhere. And it's fast, too. Great job!
I love this store and its staff! Always friendly, helpful, and knowledgeable! Staff is personable, pricing is both competitive and fair - great specials and coupon offers too. Only place I go :)
Super friendly, caring, funny, helpful, honest good people here. Nick tolerated my dry bar humor and managed to track down exactly what I needed, gave me great advice and recommendations. Not pushy and they care about customer satisfaction. I've used two VIP locations now and am highly satisfied.
Really great service and friendly staff. Very quick in and out in a half hour. I recommended them to my family and friends.
I've been getting my car taken care of here for a while now. I haven't had any issues with any of my repairs. Everything was fixed right the first time, quickly, and much cheaper than the dealership I used to go to. It's also very convenient being around the corner from my house. I also got a free state inspection this past July which was great! I'll be taking our cars here everytime we need something fixed! 5 stars!
I have recently discovered how knowledgeable the service techs are at VIP. A lot of my friends had bragged about them, so I thought I'd try them out. I was very impressed. Keep up the good work!
My girlfriend and I will always use VIP for our car needs because everyone is so nice and willing to work with you. They have great availability and we are able to get it whenever it is convenient for us. Workers behind the counter also know what they're doing and don't beat around the bush to just get more money.
I learned the hard way about who to go to for an oil change at a fair price. Manager Rob and his crew at VIP/Derry, NH are always quick to alert me to coupon offers that reduce an already low charge for a full-synthetic lube. I also appreciate the free tire rotation. Keep up the good work and I'll keep on coming back!
Lowest prices around on tires and installation and really helpful.
As they say, a fool and his money are soon parted. And they also say fool me once, shame on you; fool me twice, shame on me. Since I don’t feel like shaming myself, I won’t be taking a car here again. I brought my car over for an oil change and state inspection. First, they said my tires were completely unsafe even if they did pass inspection (which they would have) and gave me a quote for $400 in new tires. Then, the real fun started. After mentioning that I have some noise that sounds like an exhaust leak and my coolant is disappearing rapidly during the winter, they gladly took my keys and said they would look into it. Charged me over $120 for a “fluid leak test” that revealed nothing. Probably because they didn’t run the test with the heat on as I had requested. See, my coolant doesn’t disappear during the summer when the car’s heater isn’t running, just during the winter when the heater is on whenever the car is running. Either way, I got charged for them wasting their time and not doing much in the area of diagnostics. Then came the exhaust bit. $1,400 and change for essentially a new exhaust system (muffler, catalytic converters, pipes, and a separate quote on top of the $1,400 for the O2 sensors that they could break in the process), plus the broken sway bar they just so happened to come upon. I told them I would get a second opinion and picked up my car, to find out that they hadn’t even done the oil change. So, all I got out of my $120 bill was some technician letting me know that my leaking coolant system wasn’t leaking. What a waste of time and money. So, if you’ve read this far, just stay away from here. It’s not worth the time, money, or hassle. Don’t be a fool.
Would highly recommend VIP! Great service and amazing staff. Was very satisfied with the service at this location.
As always the Derry crew do there very best to get you in and out in a reasonable time without sacrificing the quality of the work done.
I was very pleased with the service and the customer relations from this garage. I went in to have an alignment and inspection done. I waited for my car and was very pleased that one of the workers came out during the wait to let me know they had not forgotten me and that they were finishing up at one point. All the service people I was in contact with were very pleasant and considerate. Sandy Brooks
Before even knowing about a free oil change - I sat in the lounge saying to myself- Wow!!Nick the manager is so awesome, he was helpful & friendly. I said to myself, there is hope for good customer service again!! Then another customer walked in and Jacob was giving him the VIP treatment, the gentleman was impressed and Jacob answered him “ we treat every customer like family” at this point I was so so impressed with Jacob & Nick, weather or not free anything, I was so touched by the VIP treatment, that I was going to write a review. I hope & pray these enthusiastic, happy & obliging employees are here to stay. Thank you for giving me hope, that Customer Service might be back again. Thanks Lorraine
Great place to do business with. Mark.....and the other Mark.....are both great to deal with. Highly recommended!
I always went to VIP for my DIY parts. Then I was referred to them for oil changes. Now I will be here every 3000 miles too.
They had excellent service. I came for a free inspection and they did it in a timely manner. Their employees were very friendly and helpful, will definitely be coming back.
These guys have great service. I went in look like a headlight bulb, planning on replacing it myself. Alex replaced it for free and gave me a great price on the bulb. Would totally recommend.
Travis is the BEST. I will NOT take my car to anyone else, these people are excellent at what they do, friendly, courteous, fast and very knowledgeable. They do NOT take advantage of the public either. Thanks again Travis for talking care of my needs!!
Wonderful service! The salesman helped me find the best deal for my money and got my car right in. I am very happy with the tires and the staff. I will definitely return to VIP.
Great price on winter tires !!
Extremely disappointed. I've been attempting to have my vehicle serviced here for a while now. The first time about 3 week ago they couldn't fit me in because 2 mechanics quit. The second time I went in I was ignored for 10 minutes before they said they couldn't get me in because the only mechanic was at a meeting in Maine, and the Last time I was told that I couldn't be seen for 3 days. I was trying to get an inspection and whatever repairs I needed done but I had to go to Londonderry ford instead. Thanks for making me feel unvalued. I'll never ever be back for any reason. I get better service at Walmart which is pathetic.
Came in with a newly gifted car that the previous owners said would only need an inspection but VIP did a thorough look around and found several issues with brakes and tires and were very honest with what needed to get done and didn’t jerk me around on the price. Gavin was extremely helpful and friendly and made the entire experience a breeze ! Three months later the tires are still feeling great and the braking power is still there and has even saved me a couple times! Recommended to my friends
Great customer service
Great service and friendly staff!
This is the MOST pleasant experience in all of my years!! ( I'm 62) VIP is wonderful in every way!!
We have been exclusively going to Nick and his team for both of our vehicles over the past year. We always have a great experience and trust their recommendations. Honest and reliable...Nick is the best.
My coworker and i drove from connecticut to find out the two of our dually tires were flat. The workers there spent about 20 minutes helping us by trying to fill the tires at no charge. Their help was much needed and very appreciated. They were very kind as well. I wish i remembered the counter persons name. But because of him and his help i give the place 5 stars. If i was from the area i would do all of my business exclusively with this place. Sincerley, the two guys in the casanova remodeling box truck
I would gladly go back any time they all are enjoying helping me with question I had
This has always been my go-to Auto store since I bought my car new back in 2006, the staff there are excellent and always strive to improve things!
Great Service. I got in and out quickly along with a great Price!
My car requires a full synthetic oil and everywhere I've been gas charged an arm, a leg and my first born to change my oil but VIP is very cost effective when it comed to their oul change prices. Im thoroughly pleased with my last oil change and tire rotation. The sraff is very friendly and assisted me with all my questions. Overall I would recommend there services to my friends and family.
great service, always nice and quick, in and out.
Have bought 3 sets of tires from this location in the last year. Staff has always been extremely nice and they haven't pushed any services on me. I recommend these guys for sure.
This place is awesome!
Great, fast service. Very friendly. Greeted me at my car so that I didn’t have to run back and get the odometer reading. Love that they have weekend hours. Prices are good. Satisfied customer!
The crew at the Derry VIP know what they are doing. They are extremely helpful when I walked into the store. They are professional and customer focused." I didn't wait long for an oil change that needed to be done. Also their prices a very reasonable.
Needed new struts on my vehicle and was leaving for Maine the following morning I came in. The manager went out of his way to find a supplier of the parts I needed for my vehicle and have them delivered so he and his staff could complete the job in time for me to go to Maine in the morning. Mission was accomplished !! I was told to stop into a Rockland VIP location to have my lug nuts torqued when I arrived. I did that and found the Rockland VIP to be just as accommodating as the Williston, VT location. I have purchased tires recently as well from VIP in Williston and their friendly service and welcoming attitude is what brought me back in for the strut work. VIP will be my 1st stop for car maintenance!!!!!.....Jim P
Great service from these guys, quick and easy, fair prices.
Extremely accommodating to my schedule and always pleasant and efficient to work with! Would recommend over other franchise/chains
The guys here know what they're doing. They are efficient, and professional. I will be coming back the next time I need something done.
I called for a State inspection and they fit me in the next day. The time they quoted me to do the inspection was exactly what they said it would be. They even took the time to explain in detail about the different fluids that will need changing soon.
Great staff, Great service and Great prices. Price was as quoted, in and out in the time frame specified.
I was offered a free oil change coupon from my employer it was to expire Sunday they got me in on Friday. Fast and easy from giving my info to them changing my oil. They did not keep running to me you need this and this to make some money, which I thought would happen. Just some info on my receipt, which was nice to see. I would go back.
Great service. Fair prices. After an ordeal with my check engine light it was finally fixed.
They didn’t try to sell me tires that I didn’t need. Mine were still good. Thanks for being honest. I will come back
Price matching and the absolutely best people working behind the counter. No reason to go anywhere else for tire services.
I had some wheel work done right as they switched over to the new company. They were super helpful and even came in under the quoted price. Very convenient location for anyone in Williston or Essex.
Brought the car in for a state inspection sticker.There were some issues with the vehicle. They were explained to me carefully and thoughtfully, along with the solutions. Fast and courteous! Always a pleasure to go there. I have been a very long-time customer. They are great!
The VIP Tires and Service in Derry, NH are the best. No matter when I go, they are there to assist me. I make an appointment and they are timely and knowledgeable. I would highly recommend them for your car's needs.
Wife got a flat tire and ended up stopping next to the VIP in Merrimac NH. It was 30 minutes before their closing time. My wife called the service department and Alex Cibien actually walked over and assessed the tire and changed the tire to a spare so we could drive it over to the shop, he then stayed 30 minutes past closing time to fix it. Allot of other shop would have not done that, I ended up buying 4 tires. Their customer service and attitude in my opinion can not be beat! Thanks again Alex and VIP!!!
Went in for a quote on tires and they gave me a great price and same day service. I highly recommend this company. Recently had to stop in for an oil change and Nick and his staff fit me right in. We discussed a few issues with the vehicle that I will schedule to get done. Great atmosphere, clean facility and they really work hard to take care of their customer's.
Alex Cibien helped me out. He was friendly, patient and helpful. I felt like I was not rushed and that I was a valued customer. Thank you for the great service and speedy service!
Went looking for a VSI. These giys open and very accodimating. Professional and a sence of humor. I highly recommend.
VIP in Williston VT swiftly swapped my winter tires on a Saturday, within a couple of days of making the late October appointment. I scheduled a safety inspection the following Sunday. Again, despite this busy time of year, Jacob scheduled me right in! Great service!
Excellent service would recommend to anyone I know had a flat tire and was well taken care of. They went above and beyond able to get a new tire same day thank you and will recommend to others
Merciless .. Unless you have a brand new car I don’t advise getting it inspected here. As someone working paycheck to paycheck I cannot afford to fix the inevitable right now; by FORCING me to replace merely all the insignificant “parts” and “pieces” that work well is what I call a scam ($35 pass/fail, you can only do the repairs there to avoid another $35 fee), especially when it is the unnecessary but all too pertinent barrier that comes between me needing my day-to-day vehicle and updating it’s overdue Inspection. My 2014 is far from being at its best shape, however after consulting another shop I found far less things as being “inadequate” and therefore passable under the (same) VT state law. I don’t appreciate feeling belittled and trapped as I did with my first and surely last visit to VIP.
We stumbled onto VIP Tire during their Black Friday tire sale and couldn't have been happier. The staff were courteous and fun and very knowledgeable about our vehicles. There were no high pressure sales and we never had to worry about unnecessary repairs being pushed on us. We have enjoyed having the Derry NH location as our go to service center. We have recently moved and have already looked up the closest VIP Tire to our new home.
I recently went here for an inspection on my car. I was trying to find someone last minute to take my car in within the next morning, and they were able to accommodate me with ease and efficiency. I was told i needed new tires in order to pass inspection. The team was very helpful and gave me a quote for the tires within minutes. I called back and had the tires installed later that week with no wait time for shipping or installation. I was happy with the time of service and the competitive nature of the pricing.
VIP is the only place that I bring my vehicle for service, because of the positive experiences I have had there. The staff is friendly, knowledgeable, and helpful. They have never tried to get me to buy more than I need to or up sell me on services. They are able to explain in detail the service that needs to be done to the car in simple layman’s terms. Services that I have had done at this location include oil changes, tire rotation, alignment, a new set of tires, and more. I always feel safe and welcomed, and know that my car is in good hands. Thank you VIP Staff for providing a positive and painless experience, each and everytime that I trust you with my vehicle.
My wife's car had an issue which turned out to be a very simple fix. Rob and his team could easily have justified charging us expensive "diagnostic" fees, but they didn't. They were fair, and open and honest. We'll definitely be back.
What a fantastic experience I had with the VIP tire center. I had to purchase two new tires due to the fact that I punctured the sidewall of one my rear tires. Nick the Manager could not have been more helpful, professional and friendly. He represented a company that I will use for all my tire needs. Awesome job Nick. Thank you very much
Always a pleasure to work with. Convenient and fast service. Very knowledgeable and explains thing the way I can understand.
I have gone here many many times for oil changes, tires, brakes and all other things. Everyone working here is so friendly and helpful. I always have a good experience and I really enjoy going here for all my car needs!
Stopped in after having a not great experience with NTB and this place was AMAZING. I had a nail in my tire; and they fit me in and discussed the best options for my vehicle and issue. So impressed; and it was so nice dealing with an auto service that treated me so well.
I've never had any issues at VIP in Derry. Employees are always super helpful and understanding, and my car was done at a reasonable time!
Excellent experience. Friendly staff, I was pleasantly surprised with the time in/out. Less in 1 hour for a 4 tire install. They also found a loose pin in my brakes and fixed it for free! I'll be back!
Got me in for an oil change on the same day, checked my entire car and told me what was up! I was in and out pretty quick too:)
VIP Auto Derry, NH is Awesomeness! The very best service! Fast & Efficient! Top notch! Wouldn’t go anywhere else!
Terrible. Was told inspection would be 30 min. Took 1.5 hours. Brand new car so should have been in and out.
Great customer service. Recommended a great set of winter tires for a oomparable price. Never had to wait long for an appointment, and no long wait during my appointment.
Quick and courteous! The price quoted on the phone didn't change which I have found sometimes happens at other places. I would definitely recommend VIP Tires & Service to friends and family. I have another oil change coming up and I am returning to VIP. Even though this time of year is very busy, while I am already there they will do my inspection which will be a great time saver. Thank you VIP Tires & Service for your excellent customer service!!!
The crew at the Derry location are great! I can always count on honest service and a job WELL DONE!
Great experience! Derry, NH store is the best! Always done fast and always a great job. Would highly recommend this VIP location and their staff! Always makes you feel like family
Excellent customer service. A+
We booked an appointment to have our car inspected, the guy was very nice and observant (he noticed a brake light was out as I pulled in). They were efficient and professional and kept me informed along the way. We'll be back.
Great service! Just moved to the area and was treated nicely. Fast oil change and making appointments is very convenient. Would recommend highly!
I was able to get in for my state inspection within a day! The staff was very friendly, vielen Dank!
I had a great experience with everyone I encountered in the Derry, NH location. The Manager, District Manager and the VIP employee's were super helpful, personable and very pleasant to deal with. They exceeded my expectations and went above and beyond to assist me!
I called in the morning one day before this crazy storm we were supposed to have - starting out as snow, then sleet, then turning to rain. Not at all confident in the tires I had on the car, I needed new tires ASAP. Garth was awesome and not only did he get me in first thing the next morning, his customer service and honesty are definitely worth writing to tell people about. I am paid by the hour at work and could not afford to take a long time for this to be done and I was in at 9am and I was driving away by 9:30 in snow. I felt, safe, happy and satisfied with the service at VIP as I drove in to the blinding snow and jumped on Route 3! Thanks Garth and staff!
The service ok. I had service on Saturday so busy at that time, take longer then usual . The tech forgot to reset maintenance service. So I have to come back for resetting. The tech happy to do that for me.
I had a state inspection and it failed, because I needed four new tires. They allowed me to have four new tires put on that day, so that my car would pass inspection. It certainly saved me money plus the time of not having to go back to have new tires put on. They were all nice when they explained everything to me and their prices were reasonable too.
Avoid them Like the plague... They try to sell you stuff you don't need. $2200 for ball Joints that where fine btw the kit costs $140 bucks and takes 3 hours max should cost $500 Max not $2200 THIEVES...
Great prices, great service, and very friendly employees. Overall awesome experience.
Great service and always lower price than the usual places.
Went in with a question about tires had them look at them they were fine decided to do a inspection and going to go back and by tires and do allighment on my car very friendly staff and doug in customer service was great
Have gone there now for our family’s two cars, just an oil change on one and nail in my tire they removed and replaced for free on the other! Awesome service both times. I was ready to pay for new tires and they didn’t even charge me for the tire repair unlike another mechanic I’ve used when I got my car inspection. Very convenient to have Sunday hours as well as it’s hard to get in during the week! They’ve definitely made me a loyal customer!
Service was great. Vehicle was taken in shortly after scheduled appointment time and oil change and alignment was very quick. Nice seating area and TV and internet to keep you busy.
Went to VIP Tire and Service center in Williston, VT twice this week for 2 oil changes and 1 state inspection, staff are very friendly and knowledgeable. They were able to get me in when it fit my schedule and cars were ready when they said they would be. Being a first time customer they did not try to sell me services and things I did not need. Will definitely return and will spread the word.
Love this place. Always good customer service and well knowledge staff. Great prices on tires.
Great shop. I have had service on my vehicle on several occasions and the experience has been great every time. I would recommend this shop if you need service on your vehicle.
It was great having my vehicle inspected here! The guys are great and very humble and treated my car with respect. It was nice of them to have taken into consideration what I needed to look out for. I left knowing my vehicle was safe and ready to go! They are very fairly priced and everyone there is willing to talk and be friendly! I will definitely be back for future maintenance of my vehicle!
Took my car to VIP last month to get inspected and had no issues. Was in and out without having to wait too long at all. Would definitely recommend VIP
Great place to have your oil changed, inspection and alignment
Bought 4 tires and had great experience. Friendly staff that really works hard to create a positive customer experience. As well as great prices and options.
Needed a flat repair, and without an appointment, in order to avoid driving on a spare to work in Boston the next day.. Despite a backlog of service appointments already scheduled for the day, Rob Lee, offered to do the best he could and get my tire repaired for me. And, he did just that! All in just a few hours. You could tell Rob has a good relationship with his mechanics and technicians as they responded to his request to "squeeze in" another service opportunity - and they came through. Great response, and great service. Thank you!
I have been going to this VIP location for many years. Have always had helpful, reliable service. Really appreciate being advised of work that will need to be done in the coming months. Helps for planning purposes.
I've been coming here for almost a year now and always get great service. A different VIP sealed a leak for me, but didn't do it correctly, but the one here fixed the leak for free! They have fair prices here and are quick to complete the task.
I have used this location for tires, oil changes and brake repairs for several years. Never have I been greeted more enthusiastically than when I drove in yesterday with a slow tire leak. No appointment--no problem. They removed the nail and patched the tire. Good as new!
Every time I have come here, I have received nothing but excellent quality work. The wait time has always been reasonable, and the employees are accommodating and pleasant to work with. If you need maintenance work, I would go to them.
Went to VIP tires to get my tire patched, unfortunately it was un-patchable, but they went above and beyond to find me tires that were trustworthy and affordable and they were able to put the tires on the next day! Great customer service, highly recommend!
The staff at VIP are friendly, knowledgeable and ethical. I have gone there a number of times and have been extremely satisfied with the service every time. Unlike other places I have been, they never try to sell me service or parts I don't need. Their prices are very reasonable and in fact are lower than at other place I have had service. I definitely recommend them.
Quick and friendly service. Seems to be very fair prices. I have not had any problems at this VIP location. I have not brought a very complicated issues here.
Excellent service. Fast and efficient. Mark is always incredibly nice and helpful in every way!
I always have a great experience here. I definitely recommend it.
Excellent customer service when I went in the other day and every time I've been in there over the years.
VIP had the best prices in town that I could find for quality tires. Customer service and overall experience was great!
As much as you can enjoy spending money on car maintenance - I did! The gentlemen at VIP in Derry are friendly, helpful, and make the process as minimally painful as possible. We've been bringing our cars for oil changes and general upkeep for a while now and recently had to replace our brakes. I got to go into the garage where all the magic happens to actually see my quickly disappearing brakes and also got to see what healthy brakes look like as a comparison. Making appointments is easy, the hours are convenient, and the waiting area is large. The banter is a free bonus. Thanks, VIP!
The service is always professional and well-informed, they always present us with options and all issues, even if they do not work on that item (air bags for instance). This IS our tire & service shop and I bring all of our three Volvos here.
Called to schedule an appointment to purchase snow tires and have them mounted. Was able to schedule a time that worked with my schedule at a very good price point. the work was done professionally and finished in a shorter amount of time than I was expecting. I would recommend anyone looking for professional car care to visit VIP Tires & Service
Excellent customer service. The manager Mark will go above and beyond for you. The other employee Mark was also wonderful. Very friendly and professional. Highly recommended!
UPDATE 05/05/2019: Second time I’ve had VIP auto change my oil and it’s the second time they’ve put the WRONG filter in. The filter they installed was half the size it should have been and I only had 1.5 quarts of oil left when I drained it to change the oil (decided to change my own oil this time around). I’ve given this shop multiple chances and time and time again they continue to make serious mistakes that could have lead to major problems had I not caught it. I will not be returning to VIP Auto. ORIGINAL POST April 2019: My first initial experience with VIP Auto was disappointing, however management reacted positively when I came in for an inspection and apologized. Very friendly and accommodating staff.
VIP Tires & Service does a good job servicing my car and keeping me updated on what needs to be done next. I received the coupon book every year and it comes in handy! I would totally recommend it to customers to get a yearly coupon Vip book. Thanks to Derry/ Manchester VIP.
I had a local mechanic for over 15 years, service was not what it use to be. I had mentioned it to a friend of mine, he suggested I go to VIP. I was hesitant at first, but what great service. My first visit The Store Manager Mark and his mechanic where at the garage with the door opened and waiting for me, they took a look at my previous mechanics recommendations and told me the truth, i did not need all the work that was suggested, I was in and out in minutes, The counter guys were fast / friendly and professional, i have been back a few times now . I have decided this is my new place to go for all my cars needs. Honest , professional , fast and friendly , thank you to all at the Derry VIP. Christine Wirtz
They gave a quote and fixed the problem for the quoted price. They seemed very honest.
I have been to VIP Williston multiple times, and I have always left very satisfied. Great people, great service!
Went to this place for a state inspection of my 2010 Corolla. It needed new front tires. I got a great quote from Alex. So I went ahead and got the tires changed. Also got the all wheel alignment done. I am really happy with their service. Great prices.
These guys are AWESOME! Super patient and helpful! Got my car inspected, oil changed and new breaks all within two hours! Thanks again for everything. ps: Smallville on the TV was definitely a plus! :)
The staff was very friendly, but the cost for a tire change over was $100 and I thought that was quite steep. I have been told since then that I can get it done elsewhere for $60 and that's the going rate for quite a few places around the Burlington area. Expensive lesson learned!
I needed an inspection, went in on Tuesday, they gave me an appointment for just 2 days later. In and out in about 30 minutes. Friendly, courteous service from Rob. Pointed out a couple things that should be taken care of over the next few months. No pressure but informative. Great job guys.
Gavin (front desk) was very professional. Scheduling an appointment was quick and easy. They are one of few places that are open on Sunday. It took about 90 min for a state inspection ($35), and summer tire swap. They also offer a first responder discount for several different services.
Very helpful good people it was quick and they did a good job thank you
Did an oil change. It was swift & hassle free. Staff are very courteous & professional. Highly recommended