Reviews of VIP Tires and Service (Tires)

947 Stillwater Ave, Old Town, ME 04468, United States

Average Rating:


We offer you all the reviews of people like you who used the services and products of VIP Tires and Service (Tires) around Maine area.

Now the firm has a rating of 4.5 stars out of 5 and the score is based on 237 reviews.

You may have noticed that its rating is nearly the best one, and it's based on a large number of scores, so we may say that the rating is very accurate. If people have bothered to give their review when they are pleased, it works.

You know that we do not usually stop to write tatings when these are positive and we usually do it only if we have had a problem or issue...

This Tires corresponds to the category of Tire shop.

Where is VIP Tires and Service?

REVIEWS OF VIP Tires and Service IN Maine

Hue Jackson

My name is Grady, went in for a routine rotor and brake pad replacement. Ended up having a caliper that needed to be replaced, Charlie did a fantastic job at helping me get back on the road. Veterans, there is a discount available for you! Will come back.

Alex Chandler

A friend and I went to get our oil changed, we were quoted that it would take an hour. So, he and I went to eat at Governor's and came back after an hour, but we were told that it would take another hour before they were done. After 2.5 hours our cars were ready, but other than that the service was fine, we were both given a card for a free oil change. Considering we were walk-ins, not too bad.

John Fanotto

Got a tire change and changed my oil here a few times. Great guys and they know their stuff. Will go back again soon!

Matthew Tully

I have been bringing my cars here for the past 4 years and these guys have always been fair, honest, and competent in their ability to perform excellent work. They always give me a heads up on the little things that they notice might need to be done in the future without pressuring me to get it done then and there. Would highly recommend!

Alan Stormann

Wonderful people who do excellent work. I much appreciate their service and the courtesy of their manager Charlie.

Debra Kondilis

Hope this works. Looking to get a review so I can get a free oil change which is scheduled for today at 11 am. Old Town VIP helped me get an State inspection done in Bangor VIP as it was due at the end of August. I was very happy to get it done on the same day, Thank You

Benjamin DiSalvatore

Only have been here once, but the service was friendly, decently priced, and I was able to get in and out very quick!

Colleen Conners

Very friendly and accommodating!

Hunter LaVoie

I had recently just had all four tires changed on my 2007 jeep liberty. I noticed one was a little flat after a couple of weeks and I had to keep pitting air in it. I called up saying my tire was leaking air, I was asked to come right in and was in and out within 20 minutes! Knowledgable employees, great service, friendly atmosphere!

Chelsea White

I went to VIP for an inspection and to have my tires balanced. It was great to be able to watch the mechanics work on my car and also when I wasn't sure at what they were doing they came right over and explained it to me. The service was wonderful, I'd recommend Old Town VIP to all of my friends :) Great work!!

Caleb Allard

FAST FRIENDLY AND ACCURATE SERVICE!!! I had my state inspection done here plus a few small checks and have always been treated nicely, and they make sure you understand everything they are telling you.

Taylor Littlefield

Very good service and service desk is pleasant to work with. -Joe G

Lisa Hastings

Excellent customer service at both service and retail counters! This is our 2nd VIP that we've used and they still didn't disappoint.

Kayla Curtis

I got a flat tire on my way home from work and brought my car to VIP, sadly the garage portion of the shop was closed but the men working in the parts department told me I could just leave my car there with a note and my keys to be fixed the next day! I called first thing in the morning and talked to a man named Jeff, he told me he would take a look at it and give me a call back with a quote....called me back not even an hour later and said they would work it in the schedule and have it fixed for me by the time I got out of work. Needed a whole new tire which was unfortunate but the mechanics there got it replaced in no time! They were great! Thank you VIP!

Gail Maxwell

This was our first experience with VIP in Old Town and we would rate them excellent. On the drive to get the car inspected it wasn’t running well. By the time we left it ran like a new car. Great customer service, talented work force, knowledgeable

Darron Vaughn Jeffries

Fast and friendly service.

Joe Perdue

Friendly, personable, helpful...premium on customer service. Went above and beyond anything that I would ever expect. Charles and his staff are top-notch. It was my first time there, and they now have a customer for life.

Cory Marquis

Free inspection for veterans and a great military discount


Always there to help. Great guys that known what they are talking about.

Daniel Makrinos

Dan at VIP is a stand-up guy. He's always willing to assist me with my auto needs and make sure I receive the best service possible. Thank you for your excellent customer service!

Marcus Webber

Great service with a very friendly staff. Will be back.

Ian Delaney

Quick service, friendly faces, and fair prices. Excellent place to service your vehicle.

Adriana McNinch

After driving my Subaru up from Indiana, it was in need for some TLC...and a few other unplanned fixes. They were more than happy to help, super friendly, and worked with me to get everything done by the end of the day.

Christopher Pina

Went in for a flat tire repair. The service was great and my tire was fixed in no time. Customer service was great. Next time I need something fixed I will be going back for sure!

Brenda Parker

Convenient location. Prompt service. Staff is friendly and approachable. Reasonable prices make it an easy decision about where to have services done.

Tori Smith

Charlie and the crew had us in and out with a flat repair in just twenty minutes. It was the last twenty minutes they were open and none of the associates grumbled about us pulling in at the last second. Zero hassle. Just great service. Thank you guys!!

Rogan Winch

The prices are on the high side of fair but the service is friendly, prompt, and sincere. You always feel valued as a customer no matter how busy they may be.


Excellent, quick service and no pressure to buy anything extra that's not needed like a lot of other facilities I have visited. They also gave me a coupon to fill out for another oil change (FREE) for next visit!

Danielle D

Lloyd helped me switch out my headlight after I couldn't get it out myself. He was so helpful and nice! Thank you so much!!

Roberta Parra

I had a little trouble with them but they took care of it.

Joe Klimkofski

Iv heard good thing but have never gone here before. Going to try it out soon.

Tyler Vallee

Have used VIP in Old Town for years now, always have had excellent customer service. They are always willing to go the extra mile to help out with anything I need. I would strongly recommend going to this location for anything from an oil change, new tires to repairs.

Chris Kelley

The staff is very accommodating and will do all they can to meet your schedule. They are knowledgeable, friendly and take pride in their work!

Andrew Henry

Have always had good experiences at this VIP. Recently, though they really went above and beyond for me. I purchased tires from them (which were mounted and balanced quickly and professionally as always), and the tires happened to have a rebate (which is partially why I selected them). When filing the rebate, the company rejected it due to lack of information on the receipt. I went in to the store and spoke to Charlie the manager about maybe getting a receipt with more details. Charlie poked around in the system, but the printouts kept coming out wrong. Eventually, Charlie decided to call the rebate company himself and see if he could straighten it out, which unbelievably actually worked! Thanks Charlie! In any case, I appreciate the excellent service at this VIP, and I recommend them.

Charles Campagna

Thank you VIP. You are more than just tires and oil changes. I was very impressed to learn that you have an ASE Master Certified technician on staff at this location and he was able to perform all the services I was looking for. We'll be back for sure.

Cassandra Jandreau

The staff at VIP have always been so kind and very helpful with fixing my car. I have never had an issue with the customer service. Thank you so much for everything!.

Ronn Parker

I have been going to this VIP for 17yr. I have had a great experience for the most part. If I have one complaint. I would say that it seems like they look for things to try and come up with things to fix when I come in for a state inspection. I take it to another place and they never find any problem with the car and issue me a sticker without any problems.

Daniel Mizusaki Katayama

Got a flat tire on a rented car. They were life savers! The price they charged for the flat tire was reasonable!

Alan Gray

I had a positive experience at the Old Town VIP. Charlie Campagna takes your business very seriously. He is courteous and honest and lets you know exactly what is being done and the cost. I will do more business with the Old Town VIP Tire and Service center.

Jacque M

Avoid!! If only I could leave a 0 star review. I will never let this place touch my vehicle again. I paid for a tire rotation and balance, and they did not do the balance. I was also told I needed parts and labor which I later found out I did not. I was told that I needed a replacement part, that I later found out from another mechanic was the wrong part for my vehicle. The manager treated me like I knew nothing, and was pretty impatient.

Scott Peterson

The staff here are very knowledgeable and well mannered. Service was different and better than any other place.

Jeremy Marcoux

Charlie was great to work with & very helpful during a purchase

Ryan Buck

Great crew and management, prompt service and friendly faces

Ann Goodwin

FOLLOW UP: Charlie at VIP was called my daughter and was awesome. He got her right in to honor the warranty on the tires and has ordered new ones to be installed asap.

Charles Moody Jr

Fast and efficient. Very helpful guys

Lydia Soctomah

VIP was fast to get me an appointment and fast to fix my car! The staff was very friendly and understanding!

Jaimee & Greg Malloch

Excellent staff. Very knowledgeable. And approachable

Jenna Winegardner

I recently went in for some front end work. After talking to the staff I was very pleased with the amount of help I was offered. They didn't have the part I needed in stock so they ordered it for me to be there the next day. My car was in and out the day my part got there. Thank you so much for all your hard work.

Thomas Spitz

Thanks the service was fast and well done.

Ruth Sanders

Friendly people and great store.


Free for me, nail in my tire, 20 minutes that's all it took

Antonia Caruso

These guys have saved my life multiple times!! As a KPE student at Umaine, I know nothing about cars, but luckily I don't have to thanks to these folks. Charlie and his team are by far the nicest VIP crew I have ever met. Every time I come in I have gotten nothing but the best costumer service on the planet. Also, this crew works SO EFFICIENTLY!!! I have had some pretty interesting things wrong with my car and I have never spent more than an hour and a half in the store. I am almost upset to be moving away next year because I don't think I can find another car shop as great as this one. Thank you guys for being AMAZING!!

Jacob Fetzer

VIP in Old Town always get the job done. Friendly staff, quick oil change, fair price. Will be coming back here for oil changes in the future.

Bekki Meng

They tried to charge me a lot of money for something my husband fixed for 78.97, let's just day about 450 less than what I was quoted

Sarah Craven

I have been going to VIP for the past 2 years and have had great experiences every time. My most recent visit was 10/16/14 and it was the best experience I have had so far. I went in because my Brake light was on and I ended up needing new brake fluid, my wheel baring replaced, a brake inspection and a system fluid servicing. They updated my dad with everything they discovered and did every thing in a timely manner. I highly recommend VIP to anyone needing servicing! Another bonus, every one who works there is very friendly!

Dottie Buxton

I got an oil change on 1/31/16. The counter person, Dan, was very helpful and informative. They also checked my fuel system for build up and checked my alignment. I do need my fuel system cleaned but there was absolutely no pressure to do it at that time. I will definitely be back to have it done when I have time.

Joshua Clapp

Pretty slow service.

Ashley Parent


Robert Russell

Charlie and his crew are very knowledgeable and friendly. Best prices for the type of work they do. I made an appointment and my car was done before I knew it. Thank you for great service with a smile!

Katie Watters

I had some tires and an alignment done to my caravan. The staff was very friendly and the prices were very fair. I'll definitely be back.

Pamela Ford

Had an excellent experience with VIP in Old Town! Was on a Sunday afternoon and really needed to have new tires on our vehicle. We didn’t notice how bad the tires were and we had to travel back home - an hour and half away that evening. Got us in and helped us greatly! Bill was very pleasant and professional! He was very customer oriented! Thank you so much!!

Heidi S

Went in for a state inspection. Found out I needed a tire,the service was great and my tire was fixed in no time. I would definately go back for additional services in the future.

Tristan Farris

Very professional staff, and excellent service

Rics Reptiles

I went to VIP after getting a flat tire and had another that was very close to breaking through, I had an appointment within 24 hours and the service was so quick that I went back two days later to get an oil change and my state inspection done. Very friendly staff who are knowledgable about their professions.

Emily Girardin

Absolutely my heroes. Came in with an emergency flat tire and they took me and my car in with much care and urgency. Unparalleled costumer service and I wouldn't go anywhere else. After a really unfortunate day, these guys really cheered me up and saved my tire in 30 minutes. Great place, great workers.

Brittany Modery

Great experience. Good prices and service.

Sean Higgins

The crew that Charles has is a real good crew now hopefully it'll stay like that

Matthew Piedimonte

The help desk was pleasant and the service tech, I believe his name was Chris, was straight forward and helpful. The negative side of this was that they did not inform me of the additional cost of unmounting and mounting tires (on top of installation). It was close to an additional $30 with the "tire disposal" fee. They presented it as only being $14 for installation of each tire.

Jennifer Hastings

I'm a poor College student and the last thing I want to pay for is to fix my car. I went to get my car inspected, and there were a lot of things wrong. They gave me an estimate of over 800 dollars. They could tell that I was struggling and brought the cost down to under 600 dollars. Still a lot of money but thats 200 dollars I got to keep.

Jessica Johnson

I have been pleased with VIP services. I have heard rumors that they try to scam you and they cost too much. I have not had that experience. They have been fair and friendly. I have used them for tires, oil changes, and tune ups. Their prices are reasonable and they are willing to match a lower price.

PM Final

Everytime I have had work done there, they were very knowledgeable and their customer service is great. They always know what my car needs and the prices are very fair. Will do business with them again.

Brittany Good

On 11/29/14 I went to VIP to buy 4 new tires and have them put on for me. I don't know much about tires but they were very helpful when it came to picking out what tires to buy and figuring out the best deal. They got my car in immediately even without an appointment and I had it back within a couple of hours. My tires are great and everyone working there was super friendly. It was a great experience overall.

Alexis Scott

Great Service! Price matched the competition and got my car fixed FAST! I took it in that morning with an urgent issue and I was back on the road for work by lunchtime. Everyone is very polite and works hard to help. Thanks VIP!

Emily Walton

I've been to this VIP twice and both times I had a great experience. The first time I just need to replace one tire and the second time I need my flat tire repaired. I was really happy that they repaired my tire, I was afraid that they would tell me that I needed to buy a new one. They have good customer service and are pretty friendly. A convenient place to stop for me.


Got a state inspection, routine stuff, but Dan and Tom were super helpful and friendly. They didn't even get weird when I watched the inspection and alignment check! If my car people are happy to let me watch them work, then they always get high marks. I'll be back for any future maintenance for sure. Best VIP I've seen.

Travis Pelletier

Only place I take my cars for service and repairs.

Kerry Olsen

Good place to buy parts but I never would do service at that place

Phoebe Chamberlin

I do not know that much about cars but VIP auto did an excellent job of explaining to me exactly what was wrong with my car and what I need to do to fix it, they even took me out to my car with me and showed me exactly what was going on with it. The woman who helped me at the help desk was phenomenal, she could not have been more pleasant. Her kindness definitely turned me into a returning customer.

Gabbi Dore

Very quick and helpful!!

Katrina Pooler

I went in for an oil change bright and early on a Saturday morning and was out in no time. The service is great and rather prompt, I definitely like to get my oil changes done here.

Karen Edgcombe

Friendly and helpful customer service! Getting my tire re-torqued and my oil changed only took 25 minutes. I will be going back next time my car needs some help.

Dawn Piccione

My tire went flat on Sunday. VIP tire got me right in and had the tire fixed in about 20 minutes Very friendly staff.

Anthony St.Louis

It's ok

Gio Williams

My girlfriend and I have gone to VIP on a few occasions for service. I have always had great service, whether it be for an oil change or tire service, but I was especially pleased with how she was treated when going in for service. Far too often are women taken advantage of when it comes to their auto maintenance and service, but this was not the case at VIP in Old Town. Luckily, her dad works for a dealership and previously for a CarQuest location, so she knows what to look for and what to expect when going in for service. That being said, she was happy to find out that she was not being taken advantage of, and so was I. I will definitely be returning to this location for service. It is close by, convenient, quick, and they are respectful to their clients. They definitely have a client as long as I am living in the area. Five stars.

Paul Frodyma

Fantastic Service!!! Needed broken belt replaced. No problem, work done in less than an hour. I highly recommend VIP

Mike Lawlor

Great place, can't say enough about them. My son was driving from our home near Gillette Stadium up to UMaine and his car broke down late on a Friday night. After the car was towed by AAA and dropped off on Saturday (to the only shop open in the area), VIP said that they were backed up but would try to get to it as soon as possible. With him starting a new job that week my son couldn't stay up there and had to come back to Massachusetts while leaving the car 4 hours away. We of course were concerned that this repair shop (that we didn't know previously) would take advantage of the situation and charge him an exorbitant amount of money to an out of state customer that they may never see again. Well I am happy to say that they were able to fix the car on Monday and were honest in the assessment of the problem, which ended up being a minor faulty coolant sensor. Great to find honest companies. We will definitely look you up if there is any need in the future. Thanks a lot VIP.

Evan Stakutis

Great guys with a lot of knowledge

Chris Mahoney

Absolutely recommend this shop. They went way above and beyond to get us back on the road. We got a tire punctured in Katahdin and VIP was the only place within 2 hours that carried the tire. Most shops wanted over $250 to order the tire, plus over $30 to mount and balance. They transferred the tire from another store within a couple hours and it to use for almost $100 cheaper. Way cheaper than anywhere else. Huge thanks to Lloyd and the crew for getting tire we needed and getting it changed out quickly!

Travis Ewer

The staff at this location in Old Town is hands down amazing. They were not pushy and I had front end work done and brakes with new tires. Also had a alignment done. And could not be happier with the service I received and would recommend this location to anyone.

Grace Hubbard

I needed to replace my tire and rim for my Xterra and after going to a lot of different businesses, VIP was the best. Even though they were very busy they still took their time to really help me out. They researched all of my options and made calls to make sure that I was getting the best deal I could. They went the extra mile for me and after such great service I would recommend VIP to anyone.

Neal Rogers

Good group teamwork: trustworthy; limited by set repair costs but try to work the best price they can. Cannot beat labor and part warranty! Will continue to use!

Ernest Brown

I took a trip to Old Town VIP today looking for a replacement Heater motor for my 2006 Chevy Aveo. I refused to pay the $145 for a factory replacement. The gentleman behind the parts counter (Hollis, and I did not catch the other young mans name, sorry) were very understanding as to my predicament with today's economy. Both of the gentlemen searched through what appeared to be hundreds of possibilities for a cheaper replacement for me :) god bless them guys! In the end result we all came up with one that was actually for a Pontiac Grand Am.. the style was a bit different but the bolt holes all lined up (added bonus for me just needed longer screws with fender washers) Even though the wiring connection was of a different style I went into my little box of wire connectors and made a pos and neg jumper to connect the harness, problem solved :) In all I am very pleased with the customer service from both of those gentlemen, with there understanding, patience and determination to assist a frozen customer they saved me over $100 from what the dealer wanted for the part Many thanks guys :) I am warm again !!!!!!

Codi Booher

A little while back, I came here to get new tires put on and rotated. They did a quick and good job with my little Ford Focus. It also came with free rotations and this lovely little place gave me great advice and helped me when I was having issues with my back bearings. They helped me keep going when I wasn't so financially set and I really appreciated their kindness and understanding. Great little shop and I continue to get my rotations and oil changes (speedy by the way!) at this wonderful little shop.

Ace Adams

Good place for all your automotive needs.

Matthew Pinkham

I regularly use VIP for my automotive needs, both when in town and when I'm traveling. The Old Town center has excellent and prompt service. I recommend the store to anyone needing automotive work.

MacKenzie Foster

Nice people, good service. Overall very helpful!

Ella Hunt

VIP Tires and Services is the place to go! As a college student who is new to the area and who drives a beat up car, it is nice to know there is a near by, trustworthy place to go for car services. The employees were very patient and accommodating, they worked quickly and handled my car with care.

montique reddick

Charlie is one of my favorite workers, Always treat me with respect and always explain why and how.. Love this place, dose the best work..

Maine CarpetCleaning

Biggest idiots ever spilt brake fluid all over my hood then argued for an hour stating my truck doesn’t have wheel speed sensors

Dan Volz

I had a 4 wheel alignment done, and a state inspection done in a timely manner. Staff was great and friendly!

Trevor Morin

Last time I had my oil changed I went to VIP and I was very pleased with the service. The staff was friendly, attentive, and very helpful. I would highly recommend anyone to get their car serviced by VIP!

Nate Page

We have been using VIP consistently since we moved to Old Town two years ago, and have no complaints. They have been attentive and helpful and it seems like they are being honest with their services. They have services our car and made repairs on approximately 5 different occasions. We haven't experienced any reason to make us want to switch and find something else.

Ian Riley

We had driven our van from GA to ME and while passing through on vacation our alternator started to fail. We were just able to pull in before our van died completely. Thankfully the staff and Charlie went above expectations to make sure that we could get back on the road safely! We couldn’t have been more happy with the customer service and vehicle repair.

Richard Poulin

Nice and easy. Good service and great people.

James and Miranda Storm

It's a great place. They had very courteous and generous staff, did a great job and were very polite. Had a great experience. Would definitely be the place I would recommend to friends and family.

M Anthony

I've been having my vehicle serviced at this location for a year, and have received prompt, courteous service on each occasion. The inspections are thorough and estimates are fair.

Chris P

Had all my scheduled maintanance done here for 4 years. Always happy with the service. Free coffee and tea while I wait and I can watch the work being done through a glass window that shows the entire garage area which is nice. Good prices too.

Josh Mushero

I had ran over a nail and these guys got me in on a Saturday in between appointment and the service was great and very professional I would recommend them to anyone

Richard Chin

Excellent and rapid service!

Janay Shayla Wright

As a college student and really know nothing about cars, Charlie and one other person I talked with were incredibly helpful and understanding. I asked quite a few questions (and the same questions to make sure I had my own facts correct), not to mention called them all throughout the day and vise versa. Charlie kept in touch with me and updated me about my vehicle whenever necessary, all day. I sincerely appreciate you all here at VIP. I live three hours away, am graduating this May, and am not looking forward to having to find another place with as friendly, efficient, and honest work because I think it will be tough to compare. Thank you again for you help today.

Liz Wood

I've been into this VIP a few times for a number of different repairs. The front desk was very helpful and explained everything that was wrong with my car but did not pressure me down the most expensive route. Instead, they were very helpful telling me ways I could get around spending more money than I really had to. I definitely recommend their service!

DJ ShanK

Wonderful people! Affordable and very helpful staff!

Ed Conery

Great crew at VIP Old Town; knowledgeable, friendly and they do it right first time.

Jaye Willis

Been turned down twice for state inspection due to paperwork issues. The second time I was given a runaround because the tech hadn't showed up yet. Waste of time, looks like I will need to find a real garage. 2 stars due to having nothing but good luck at the parts counter, kudos there. O'Reilly 5 VIP 0.

Jean Gamperle

I emailed them asking about specific tires and services that other places offer for free. We haggled out a deal for the tires, allignment, and an oil change. Mind you, this is in writing - all via email. I send my fiance down at 2 pm with a copy of the email. Shawn was kind enough to change every facet of the deal, and try to railroad my fiance into paying more, and opening a credit card. When she called me and handed over the phone to shawn, Shawn informed me he had in fact written the email to me (under the guise of another female employee) and was aware of the terms offered and still tried to weasel out of it. After much hassle, he finally honored most of what we had haggled out. Never again will I ever buy anything from VIP.

Box of Maine

Failed inspection because of window. Manager offered to order part right away to get it fixed. Come to find out it didn't need a new part just a bolt had come loose and so I saved $200. Manager did keep his word and let me come back to get sticker without an additional charge.

Mike Bickford

Good people and repairs so far.

Marianne Parker

Excellent service, repair completed on time as promised.

Hollis Robinson

Needed a tire repair and they worked me right in.

Seth Farrington

Bruce and Cameron were very great! They didn't have my size tire on the day I went in and I didn't want to travel to another location because I was busy all week. So today 12/18/14 when the truck came in they called me right away to let me know they had my tire! I would say they are one of the friendliest VIP auto service people and they're quick and efficient! Thank You!!

Joshua Sevier

Get most of my work done here when I can. Do a lot myself but most times have the part you need. In my case part was not made so couldn't get it.

Alex Farmer

I only have good things to say about the car and customer service i receive when i get my car worked on here. They are always able to fit me into their busy schedule and it's always at a fair price.

milt prant

I bought four tires which have performed quite well. The staff is very amiable and have been helpful on all occasions. Love, Michael


They are quick and efficient. Thanks for getting me in when I had a flat. Great variety and good options for tires. They have a lot of services and I feel they are honest and looking to help people more than just get money in the door

Jennie Savage

Charlie is the man! Most knowledgeable VIP manager who treats his customers right.

Ricardo Katayama

Had a flat tire on the road early on a sunday morning, and these guys were very helpful.

Lloyd Libby

The only place I'll take my car.

Greg Malloch

guys are always super helpful and do whatever it takes to get the job done right.

Priscilla Dana

I use VIP for 95% of my and my siblings automobile needs. Whether I go to the Bangor store or the Old Town Maine store, the service has always been over the top. Your employees are very well mannered and friendly. When quoted a price for a service it is usually right on or less and the job is always done on time quoted if not before. Thank you VIP for employing such a wonderful team.

Gail Sapiel

I have gone to VIP for years for repairs and tires. The staff are very friendly and knowledgeable. I have never had to wait very long. I would highly recommend them.

Jon McKenney

Great service

kyle smith

Had a scheduled appointment but was running a few min late (about 10 min) tried to call to give a warning and got no answer, when I arrived I was told they had "started another car" and had to reschedule for next week. No attempt to call and see if I was still going to make it to the appointment or any regard to my attempt to call. Man at the desk was rude and very unwilling to try to work something out. If they could fit another car in during the 10 min gap I was late, hard to imagine they could not at least try to work something out.

tabby smith

The service desk was pleasant and the oil change was quick. Its clear that many changes have happened over the last couple of years. Thanks for a great job.

Darrick Powers

I like there service and persistant pace

Cynthia McAleer

I have had all sorts of work done, over the years, on my 2009 Honda Pilot. I have always felt confident and more than satisfied with the service, work and customer service. This recent visit entailed an inspection and a timing belt. Due to an area wide power outage they continued working on the vehicle beyond their Saturday shop hours to get the work done. I can’t say enough about what a pleasure it is to work with them.

Braden Olsen

Very trustworthy and hardworking employees. I’m happy to offer them my business!

Jessie Smith

Great communication and response time. They make it such a painless experience, I definitely suggest these folks.

Pj Richmond

I came in to VIP needing a part to fix my car, and the gentleman behind the desk, helped through the entire process. One thing that stood out to me was that no matter how dumb my question was he would always answer and he made sure to make feel stupid for asking. I would defiantly come back here.

Meghan Capps

Went in for an oil change. Front desk was friendly and the service was quick. I'll definitely be back again.

Abdulrahman Alessa

Since I came to United State of America. I found that the service @ VIP is a great with good quality. All the VIP's stuff are friendly, very helpful & honest with what my vehicle need. This is the third year for me with VIP service, I feel comfortable & satisfied.

Makaila Kowalsky

Pretty average pricing but the staff were all friendly, nice and helpful. Took a little longer than I expected but still good! They helped me find the right tires and then aligned my wheels and we will see how they last.

Camden Johndro

Nice guys!

Megan Gagnon

The service at VIP is always excellent and the staff are always friendly. Would recommend this location to everyone.

Carol Winslow

I was convinced by a friend that VIP was the place to take care of my car. My initial visit this morning was not disappointing. In fact, Bruce took a lot of time to help me with ordering tires, which was one of the purposes of my visit, and he introduced me to their service program. Meanwhile, Cameron took care of inspecting my car, pointing out to me a couple of minor issues that we took care of. I am confident that I have found a reliable, honest, and cost-effective place to care for my 9-year-old vehicle that I plan to keep on the road for a few years yet to come.

Chris Morrison

To make a long story super short - in the middle of a Canadian crisis - Charlie and his staff saved us! We blew a tire on our way from Miramichi NB to Boston for a hockey tournament and the way they handled our situation was amazing! They called us a tow truck while we were stranded, got us to their shop and had us back on the road in no time. Their professionalism was top notch. We can’t thank them enough - our sons goal in our first game was just for them!!!!!

Amy DiFrancesco

I first purchased tires from VIP when one of my tires blew at the Waterville exit of 95. The Waterville VIP not only had the size tires that I needed on a Sunday afternoon, the mechanic discovered that my tire blew on my one year old Jeep Compass because a loose Ball Joint. The mechanic recommended that take the car to the dealership for a warranty covered fix. I have since taken the vehicle to the Old Town VIP for regular rotation, and they have been great as far as scheduling and making the sure that the alignment is fine.

Chris Hathaway

Ive always had a great experience with vip they have been very helpful and always been at the best standards to ensure i was happy with my visit. very positive place!

J Tucker

I've been frequenting this place for about three years now and I've always been treated fairly. I've had brake work, tires, exhaust, oil changes and some other odds and ends. The staff seems to be on the ball, there's no hard sell on unnecessary items and prices are competitive. They can take care of routine maintenance and many types of repairs at a reasonable cost.

Kim Crowley

Today, I brought my car in for an oil change and to address a pre-existing wheel problem. Due to a miscommunication, the estimate they gave me ended up being quite a bit less than the actual cost of the parts and labor. The manager, Charlie, said "We will make it work for the same cost." And so they did! I walked out of there with a safe car that drives like it's brand new. The guys here really go above and beyond for their customers and I appreciate them so much.

Charles Aquino

Experienced a repair emergency (brakes) while traveling back to NJ (9hrs away) around 1pm on a Friday, I needed to be back by Saturday morning. Service manager understood the urgency of my situation and promised to have the repairs completed by closing at 6pm......they were done by 3pm. I am forever grateful for the 5 star customer service that they provided along with the very reasonable cost to do so.

Michael Arsenault

I came in for a brake fluid flush and for a Master cylinder replacement and every step of the way I had questions they could answer and help explain what they were doing. Sam Dube was especially helpful, he was polite and took the time to inform me what he was doing and how it fixed my car and always made sure I knew what was going on, by far the best mechanic I have interacted with.

Janet Pete

I made an appointment yesterday for an oil change today, which was terrific. I had been utilizing the dealer for the past 3 years for service on my (new) truck. I had always had great service from VIP and decided that I would go back for my oil changes, new tires, etc.; one reason is they are closer to my home.The service in the past had been great and I am sure still is. My service today was exceptional, the staff very friendly and helpful. I am so glad I made that appointment. Thank you VIP

Tami Stokes

Love the work they do

Chad Kimball

Most of my family uses VIP and when I moved back home that is exactly where I went. I have had both of my vehicles worked on in the last month. My wife had called around to other places to get quotes and know one was even close. The service Manager is friendly and knows how to take care of customers, and the techs are great. Whatever you need done, don't bother running around for the best price, go to VIP.

caitlin young

Had a tire put on my 2005 MB C240. Before ordering the tire, was shown that front lower control arms need replacing. Mechanics also pointed out that E brake occasionally turns on spontaneously. I mentioned that it has done this since I purchased the car 2 years ago and only ever while in park. Never while driving, and only about twice a month. It has not worsened since I got the car. I was quoted $1200 to fix the control arms. Parts were quoted at $800 for the pair. As $1200 is half the worth of the car, I said I would probably take care of it elsewhere (family friend in RI is a mechanic). I also said the e brake was not something I wanted to deal with right now. I felt that I received a bit of attitude from a man I assume was the manager about these things. Upon doing my research, I found better quotes for the control arm repairs and parts virtually everywhere ($200 less at minimum). When I picked up my car after having the tire put on, the e brake was completely broken - it turns on in park OR drive and cannot be turned off. Bad prices, suspicious service, car in worse shape than when I dropped it off, bad vibes. Miss my mechanic in Portland - Duane from Paulin's on Broadway in South Portland is the MAN. Best mechanic I've ever had. Will NOT return to VIP!!!

Pavan Kumar Narayanan

Excellent mechanics! I got a flat on a rainy Sunday afternoon and was trying to change it myself near Hannaford. With a rusty flat repair kit and spare bolted and rusted to the trunk's body -- I was luck that a VIP mechanic spotted and offered to help. He brought his high torque wrench. I went to VIP the next day to get the flat fixed and thanked them with some ginger ale

Terri swanson

Huge THANK YOU'S to the guys and gal at the Old Town VIP!! On Saturday I found myself in dire need of their services as I discovered I was missing four lug nuts on my front tire. They went above and beyond getting me in and out within 25 minutes. Customer service was exceptional!! I would highly recommend them to anyone!

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