Reviews of NTB-National Tire & Battery (Tires)

Chema Espinal

my steering wheel was off to the left ntb did aligment took an hour now steering wheel is off to the right WHT? For what they charge wasn't done right.

KenArnold RealEstate

I appreciated their customer service!

Antonio Chavers

The wait was pretty long just to replace a valve stem. I was there for about 1.2hrs. It seems like they need more techs. But the employees were pretty good and polite though.

Nea Whitley

Went in at 7 I was the first one there. On the appointment board the appointments started at 8. A lady came in after me they took her before me. They said I won't be seen until 8, but they had like 4 8am appointments. I guess they would have kept pushing me back. Since Marcus left this place has been the sh$ts. Been coming here for years with my family as well. Find another place. They are rude and will dismiss u. I'll be calling HQ Monday.

Michael Lindsey

I'm always in the area

Ta'Nara Taylor

Employees are drunk and high

anton morman

Don't make an 4 pm appointment . online quote one price.the tires I wanted could have been order .due to weather .I decided do to wait. Purchase 2 tire. I thought me and the salesmen was on the same page. received an call at your car is ready.picked car up .still have tire problem. Check tire pressure

Colleen McNulty

In the past, it's been a 5 star rating but the new lady with the black hair...not digging her at all. Blah, blah blah, complaining about her hours and being sick. Like don't complain to customers about your day, we just want to get outta here...

William Sargent

Great job. Fast service.

Robert Bruner

Went in for tire repair, had good service.

Kyle Wilson

Kyle with the red beard does the best alignments!!!

Wayne Mcclendon

Good prices, friendly people, great place to deal with

Justin Wright

Great Work is performed by their ASE (Automotive Service Excellencel) certified mechanics. My only qualm with the establishment concerns their pricing. But hey, you pay for what you get

Antion Williams

Very bad customer service , Don't go there to them work on your car

Elden Warner

Clean (for an auto service place). Polite. Didn't try to sell me anything I didn't ask for. And all for a competitive price. Service took a little longer than quoted (I always drop my vehicles off though, because anywhere you go you wait longer than expected so it didn't inconvenience me), but not enough to put me off. Again, didn't bother me, but keep it in mind.

jim myron

Done on time and exactly what the estimate said.

Teresa Jaye

I had an appointment and got there 15 minutes early....i was still there 3.5 hrs....it should never take that long....

Michael Wright

The service was fast and they even informed me of up coming issues

Laura Gaudet

Great, excellent service, will be back.

brad covistole

Accepted me when I desperately needed an alignment and 2 new tires last second.

Renee Vancamp

Ask for Veronica she's the best

Muhammad Matthews

i needed to have a couple of tires mounted and an oil change. good service ok price,decent wait time. good job

Smitty Smit

First time here. Got some badly needed tires installed. The GM, Mr. Williams and his staff were very polite and processional. I did not feel a high pressure sales tactic just to sell services. I got what I came for and was in and out with an appointment of course. Thanks.

Brandon Pitts

This place is bad. Do not come. If you value your time and money.

Stephen McDavid

I always get great service at NTB, and they always work with me to take advantage of any discounts available. They know me by name and their service is always very personal and courteous.

CHRIS COBB

The folks at NTB are awesome and always take care of us, especially Regina!!

PATRICK Moore

A little disappointed but they made it right. I had ordered tires with outlined white letters. Tech mounted them with the black sidewalls facing out. I actually blame myself as much as anyone for not telling them I wanted the OWL side facing out. However to his credit Larry Martelli the manager apologized and said they should have clarified what I wanted, and gave me 2 free oil changes. I will say I was impressed that all four tires initially were mounted balanced and an alignment done in an hour. So they handled it well

Sivi Jones

Didn't get my vehicle fixed , but the customer service was wonderful

Shah Tainment

Cheaper than others

Rf Fcg

Took 2 1/2 hours for an oil change.

Linda Locker

had appointment for 12:00, arrived at 11:40 didn't get out of there until 3 hours later. manager mot professional or helpful

Mary King

Didn't have to wait long

Kevin Westbrook, II

I wish I could give them a better score because the employees there are nice people. My problem is that it takes so long to get anything done. I had tires shipped there for them to install. I was told that it would take about an hour and a half to install the 4 tires, balance them, and then get an alignment. It took almost three hours, then I had to come back because one of the tires had a defect. When my wife brought the car back to have the last tire put on she was told it would take half an hour (to put on ONE tire??). She was there for almost an hour and a half. I have a real problem with places that give you a time estimate and do not live up to it. I once had my tires rotated and balanced there a few years ago, and again, took longer then they said it would.

Jon Stewart

Unprofessional

Joyce Hyde

Vinnie is great! He tells you exactly what you need for service and points out which things can wait for service. Always helps in an emergency, such as when the temperature drops and your tire sensors send alarms.

mike connery

Called for an appointment at 2pm , got a 4pm appointment same day. By 5:15pm had 4 new tires and new front brakes! All done at a very fair price.

Raymond Benton

Ntb was a little slow with the oil change but they got it done

Terri Love

It's was poor I bought 4 tires in June of this year and one has gone bad and they not try to fix it

Pradeep Kumar

Always having a good experience. I generally go for a oil change and had my car brake pads replaced. They did quite a good job. Sales folks are courteous and knowledgeable . They are easy and flexible with appointment scheduling. And I assume the mechanics & technicians are good with what they do. Thank you NTB - Shrewsbury!!

S F

Great job. Really nice. Super honest. My first experience there and they did a great job. I will be back!! They handled a disgruntled customer with poise and delivered excellent customer service skills while I waited and watched. They offered him several options but nothing was going to please him. Really, he walked in demanding immediate service and refused to wait. "Poor planning on your part does not constitute an emergency on mine." The staff really handled it calmly and professionally. Kudos NTB Shrewsbury staff!

Van Dennis

I sat in the from 9:30 to 12:30 and still have not gotten my tire repair and air filter. Never come here for anything.

Gena Ellis

Would not take my car anywhere else. The employees are very knowledgeable, ASE certified, and always very helpful. This place is always busy, but worth the wait! Great deals on tires too!

Money Shot217

Good service, but like all. Will over price and try to get you to get as much things done besides what you came there for

SAVAGE LSOG

Good service

Robert Clark

Pleasant and efficient. Work done well.

rob boivin

Much different then before nice people curtious and knowledgeable staff all ways remember to call ahead so you have dont have to wait

Suga Infires

For the love of GOD I need there to be a NO STAR option. I went in for my appointment at NOON for a front end alignment and 2 new tires. I left out paying 350 for just 2 new tires and NO DAMN ALIGNMENT. I was told after, while the reciept was printing that I didn't get what I came there for because I needed a part that I didnt even freaking need! I had a deild day explaing this to corporate and in exchange i got a discounted alignment which I will be recieving at the NTB in WALDORF WHERE THEY PROVIDE THE BEST SERVICE. Avoid this place like the plague.

Peter Hubbard

Just a minor thing; I waited in the waiting room with no working vending machine and I don't drink coffee. There seemed to be a lot of loud swearing that could be heard in the waiting area, personally, I'm not offended, but there was a mother with a young child within hearing range.

Steve Henderson

The customer service here sucks spent $1100 on a new set of tires no appointment bought the lifetime balance now every time I go to get tires rotated I have to have a appointment or its 3 to 4 hours wait before they can even get started will never buy anything else here

Mark Greenstreet

Had appt at 0930 for tire rotate and alignment. The alignment bay was open. They rotates the tires in the first hour. Left car on rack an additional 30 minutes before starting the alignment. Still waiting...

Punisher Punisher

Great place great service. .

Aj Lee

Seriously the worst staff(Outside of Travis) and Auto Service shop in the world. DO NOT GO HERE!!! You will wait all day in line for them to come out 3 hours later and tell you their mechanic is gone for the day IF one even shows up at all. Went there to simply get A Rotor and Brake pad changed for ONE tire and after a two week process the job STILL didn't get done. By the end of the ordeal I was told to make an appointment so I did for Wednesday at 3pm. I get there and the so called mechanic told me he couldn't get the job done today. Keep in mind it's 3pm and they close at 7 and I just needed one rear brake and rotor changed. So anyways the Manager "Kevin" told me the bring my car first thing in the morning and he promised it would get done. The next morning I was the first one there. Went in, dropped the keys off, and asked "Tim" who was the worst out of everyone there would the car be ready by 5pm and he said absolutely. I left and went to work thinking everything would be ok. I call them from work at about 2:30 to get an update and they tell me " oh we are just getting to your car". I WAS THE FIRST ONE THERE. Anyways I'm like ok. So after work I get there at 5pm only to see that my car never left the SAME SPOT I parked it at this morning. Never even been touched. I ask questions and Tim is just like "our mechanic isn't here and we don't know when he's coming back or when we are going to be able to get to your car." Keep in mind that the EXACT same mechanic who I spoke with the day before was literally standing right next to him. This is the same mechanic who went on and on about how hard it is to change Kia optima brake pads and rotors which is why he couldn't do it the day before. They just don't care about you in that place and will blatantly lie to your damn face. No one should ever trust them with their car or spend your hard earned money there. Just go to the NTB in Lanham. Literally took my car there and everything plus more was fixed in the same day with no additional fees. NTB central avenue SUCK. If I could give zero stars I would

Thomas Mansir

Purchased tires from online retailer and NTB was a recommended installer. Got them installed, balanced and alignment. Reasonable prices and staff was pleasant and accommodating.

Paul Robinson3

Very busy seemingly understaffed but the manager and his employees were excellent in service and patient with customers trying to explain their problems. The work was excellent but I'm very impressed with customers service. It takes so little to make a customer feel important and that they are in good hands. I highly recommend this NTB.

Kindra Luthi Wood

5 stars because compared to terrible experiences and incomplete oil changes: NTB does a good job. It is not the cheapest place but sometimes you get what you pay for and they did not try to sell me on unnecessary extras.

Edward Henderson

I went in at 11 for four tires and an alignment and didn't leave until after 2 without the alignment. I was told it would be a 2 hour wait at the most, after the third hour and seeing multiple people come in after me and leave before me I began to ask questions. They neglected to tell me they did not have 2 of the tires and they had to go out to get them(only found out after asking questions after 2 hours). After 3 hours i was told it would take another 40 minutes for the alignment. I told the woman at the front desk that I no longer wanted the alignment and she caught an attitude with me since I did not want to be there another hour. Lack of communication and customer service are the reasons I will never return.

khuong nguyen

Great place to get your tires replace!

Michael LaPointe

Staff is always super friendly and they do a great job. My only complaint is that I had a scheduled appointment for 4:00 and my car was not taken into the garage for service until 4:45.

Colin Henry

The process is very unprofessional an extremely long

Chris Campbell

Fantastic service. Purchased my second set of tires from them. Chansamone is a delight. All staff are knowledgeable. Competitive pricing. I trust them.

Kitt Alo

Paid $110 for wheel alignment and they told till six months come any time if any problem. When i went there i have to wait whole day to fix because they have to fix my problem for free. Wasting customer time. Rude employees at front desk!!

Phyllis Howard

Good. Work

Mandraquex3000

I honestly can't say enough great things about NTB. Been coming here since before they were tire kingdom. Greg and his crew are fantastic and I dont trust anywhere/anyone else to service my vehicle.

Buford Norris

Awesome Service. Great people

Bernice Amoah

Great customer service.

Jason Little

This store is one of the worst for repairs and customer service. I had a tire repaired they destroyed the rim. The guy at the counter, Roger, has the worst attitude and very offensive. After several weeks of excuses they replaced the rim. I brought my company car there for an oil change and tire rotation, two days later they were done and only rotated one side along with not knowing how to reset the tire monitors. I gave them one more chance yesterday to do a tire repair. They had my car for two days and I had to call several times just to get them to finish. I would suggest another shop to anyone needing service work.

Ivan Toney

Good service, customer service was great and ready as promised

Donnell Walter

A little high in cost but quick service

Amanda O'Malley

I've had mixed experiences with this location. They're sometimes helpful but making an appointment doesn't mean much. I've waited over an hour after my appointment for my car to be brought in. I've also had it held against me a couple times that the lady at the front desk was on the phone. My very first appointment was rescheduled 3 times after getting there and the tires weren't available.

Edward Tache

Always treat you fair great service. More than just tires. I would highly recommend this location Chance and Luke are very helpful and knowledgeable.

shane ashley

Store manage Greg is absolutely rude, and very unprofessional. I will no longer do business with this store again.

Nika W.

Worse place ever! Poor customer service. So bad that I asked for my keys back after observing all the complaints. Wish I could give a Negative Star Review.

Lindsey Gambaccini

I had 2 front flat tires on Columbus Day morning and had to have my car towed somewhere to replace my tires. NTB was the only local place open at 7am and since I was trying to still make it to work at a decent time. I knew that I needed 4 new tires and I was mentally prepared for that plus an alignment. Between the time that my car was towed there and I arrived, I had found a brand of tires that were highly rated for my vehicle and were in my budget. They also showed as "in stock" on their site. I arrived at this location and was greeted by a woman who told me "we don't have much to offer you but these tires" and went through the details of a set of tires in a different brand and about $30 more/tire than I was looking for. After she was done I showed her the tire I was interested in on my phone and she defensively said "We don't have those in stock" and I said "but it is showing in stock online" and she said "we only have 2" and since her screen was facing me and I could see on her screen they were in stock I pointed to her screen and said "but they show here in stock." She then backtracked and tried to say they weren't there that morning (it was 8:15am at this point) and fine she will give them to me. I could tell she was aggravated with me. She also tried to explain to me how I MUST have their roadside hazard service added to my bill since I will need that and I explained that I was not interested and I had AAA. She snapped that "this is not AAA" and "it's not that expensive only $78" - um, that's expensive! And I don't want it! She reluctantly took it off my bill. She told me the service would take 1.5 hours and so I went to sit and wait. Well... I wish that after 2 hours of sitting there I could say I had my tires and alignment and was on my way... but no. After 2 hours of sitting there, with my car in view up on the lift, original tires never taken off, the same woman came into the waiting area and told me "well, your car needs A LOT of work, it is in rough shape" to which I looked at her utterly confused. She then went on to give me a $3000 estimate for "work that is a MUST" on my car. She told me my car does not "stop," that the "rear brakes are not working at all and must be completely rebuilt for $950" that I needed $750 worth of struts on the front, brand new brakes on the front, sway bars on the back and I don't even know how many other things... but literally $3000 worth of work. She was COMPLETELY condescending. She just kept telling me how much this work was "a MUST" - It was so out of line, I don't even know what to say. They didn't even take my wheels off my car and "saw all of this work that needed to be done!" I felt as if they saw me, a young girl with my old car and thought "let's hose her out of thousands of dollars" - it's horrible. I asked her for the tires and she told me they would NOT align it without replacing my control arm first (she told me it was "broken") so I told her to just place the tires on my car and I will go elsewhere. I brought my car to my long time trusted mechanic this weekend - he replaced my control arm (which he said was not even that bad and also was definitely not BROKEN) and he looked over the rest of my car and said that I in NO WAY needed any of the recommended work from NTB. The attention to detail and wait time at NTB is HORRENDOUS and the way that they try to get people to spend thousands of dollars on unnecessary work is STEALING. Not to mention the fear that they put into people about supposed car repairs is immoral and wrong. I will be reporting them to the BBB and corporate as I really feel like they not only "upsell" but scam innocent customers out of money and prey on their emotions. They should be ashamed of how they run this business.

Tamieka Skinner

Good work

John OBrien

Easy in and easy out. Repair was done and tires rotated. Folks at the front desk are very helpful and nice. Thank You!

Shawnitte Somers

Actually I go there and early and they took and I waited my usual hour and a half, yet I asked the customer service representative to see if they could replace some windshield wipers,I had already bought on to my car and it was clearly ignored by either the representative or the technician. That was my only downfall to the oil change service in which I have been getting my car done there for a good three and a half years and never been stirred wrong.

Darren Smith

Great people very friendly and proffesional.

cynthia love

Excellent service

Chris Bennett

This was a very good experience Gary and Veronica took very good care of us

Leon Hart

Always pack full of people an only 1 guy helping customers Need 6 people to help

Sanetra Payne

The lady at the front desk seems confused. She called for "next" twice and when I walked up she proceeded to tell me that others were ahead of me. Not the case as I had asked the lady who was in front of me and she had already had a run in with this lady and wanted to wait for the gentleman to return. The lady at the front desk then asked around the room if people were being assisted even my mother who was with me and then when no one stepped up, she promptly forgot about me and started working on other things. I ended up being seen by the gentleman, who was professional and had great customer service.

Steven Capobianco

They take good care of daughter and her mom's car. But just like all other Auto repair shops they work off commission,the more they sell you the more they make. Have to pay attention and know a little about vehicles,so you don't get got. Not saying they will. JS.

Debra Thornton

The technician (Jack) took the time to explain everything about my service. Very courteous and professional.

Daniel Rice

Professional as always. They accidentally sold the tires they ordered me and I had to reschedule to a week later, things happen and they were nice about it. Good service.

bolie smith

I came yesterday staff was rude, unsatisfied with the work. Worst service i ever seen by ntb at this location.

Aaron Z.

Had a really bad experience here. They failed to install one of the four tires I paid for correctly. Didn't even bother to inflate it. Unfortunately I didn't look close enough and had driven a little ways down the road before I noticed how wobbly the drive was. Could have caused serious damage to my car, or worse could have caused me to have a collision. When I went back, feeling this was a fairly emergent situation, it took them over an hour to even bother to deal with me, and only after a lengthy conversation with their corporate hotline. I will not be going to this or any NTB location in the future. I just don't trust that their organization prioritizes safety.

Rick LeDonne

Fast, efficient and friendly

Richard Nash

Very good work

Alona Brown

I live far away from them and I drove to get my car inspected and it was the best ride I had. If you drive for Lyft, I recommend going to this shop because they are convenient when in a hurry!

Chuck Gooding

Had a terrible experience there had my rear brakes done on my 2005 Jeep Liberty locked up blue both tires out had to have a tow truck come in the middle of the night to get us back home and they would not cover the damage that they had done to our car I'll never go back there again

mi Ests

I have twice now made an appointment, the first time for new tires the second for a rotation, and both times I have waited over 3 hours for what should have been a quick job. Both times they come to me having NOT done what I was there for but with a laundry list of other stuff that I should get done, always about $800-900. Then when I say no they go ahead and actually do the service I was scheduled to get done hours ago. Their customer service is awful. They try to take advantage of you, they never check in. Don't come here even if it's free or a deal. They are lazy at best and possibly scam artists.

Art Nagib

The manager Chris is so nice Professional hunste & good price

Nathan Reaves

Worst customer service ever. They leave you on hold for 10 min while they go back outside to talk. And when they tell you your car will be done on this day expect tour car to be done a week later. Never coming back to this place again

Jared haenel Haenel

Frendily staff great service was in and out fast highly recommend

Jack Ebright

Nice people.

Mark McCollom

Best place to get tires done. Always come to this location. Folks here are professional and get it done correctly the first time.

Zachary Harshman

Great stop for tires and service!

John Remington

Great service. Had 9:30 appt was in and out by 10:20 for oil change and tire rotation.

John Ford

For more years than I care to remember, the crew at NTB has been taking care of my vehicles. This most recent visit was as outstanding as all the rest. These folks are great and I would recommend them to anyone who cares about their vehicles. Great Job.

Mark S Layhee

My dad had all four of his tires replaced on his Silverado 2 days ago. So I needed to go there last night because they didn't get the tire pressures correct, they were way off. I was driving around with as low as 30psi on three tires. I had no appointment at all, I understand there needs to be a wait. I walked in the door asking for air on the tires my dad purchased and I had a rude guy who I'm guessing is the manager, tell me "I don't know who your dad is." didn't even bother to lookup a service number or my dam last name to do something so simple. I waited well over 40 minutes to get air in tires that were already paid for. They didn't even apologize for not doing the air pressure correctly. Don't come here.

Michelle Holmes

I highly recommend NTB! Working in retail management, I can say that Tom’s customer service was exceptional. I really enjoyed doing business with him today. I will be back for more work done. I’ve also spoke with Michael who was extremely friendly and helpful as well. So happy they are close to my home & work! I give 10 stars ⭐️

Scott S

Great service, mechanics are very knowledgeable, best place on the south for a precision alignment. They guarantee the work for 6 months so you can bring it back at no charge. They also offer a 5 year alignment that can be transferred to another car/truck, and since I drive off road that’s a great deal!!!! The allignment rack is less than 1 year old, which is a big deal if you are looking for a precision alignment. The older alignment racks have more issues due to dirt/oil/grease over time.

Daniel Bodofsky

Always in and out, great service

Laura Mercurio

NTB provided great service today. There was an issue with one of our tires needing to be rebalanced; they immediately took the car and fixed the problem at no additional cost. Thanks guys!

Jessica Rubin

I asked to get an oil change at 11:30. I was told it would be done in 2 hours and that I would receive a phone call when it was done. I was walking back at 1:30 and my car was already up front with no phone call. When I walked inside to pay the two people working were arguing in front of customers. The one I spoke to was complaining about his CO worker to me. Poor customer service. I wouldn't go back.

julius call of duty mobile

The sales person is very snippy. Hes telling me I need tires with a attitude like Im driving his car. Not very pleasant at all. I probably wont come back here again.

Otis

This place is fast,professional and affordable. The manager is extremely handsome and kind. My dog would love you. Xoxo Maureen

rick ward

Great staff and was given veterans discount

GREGORY VARATTA

NTB is a great business to service your vehicle! Highly recommended! A++

Randy Harrill

Excellent service performed in a timely manner. Called to let me know vehicle was ready. Friendly communication.

Robert Fencil

Dan Richardson and Josh Higgins helped me get a great deal on my state inspection and service that needed done to my jeep. Would recommend time and time again.

Christopher White

Great Service.

Kait Monosky

Josh Higgins was super nice and helped me find the best tires for my car. He had me in and out within an hour.

Eliud Vazquez

It's okay it could be better.

Simon Ineson

Went in for a state inspection at the Salem NH NTB. Tech came out felt my tires and told me I was going to need 4 new tires. Then quoted me $1300 for 4 tires for a Chevy Malibu. I asked them to do the inspection anyway to make sure nothing else was wrong. Came back 1 hr later and my car hadn’t moved. Went inside and was told they forgot about it!! I took my keys and left. Stopped at a local tire place they looked at my tires and said the are good to pass state inspection. Went to meineke the next day and the car passed with no problems. Not sure if this is normal parctice to sell tires or something but it won’t ever be to me anymore!! Maybe you should look into customer service skills of your Salem NH team!!!

gwen strickland

Took my jeep in for several problems which they addressed and explained to me thoroughly! I also trust them for tires and maintenance on my Highlander!

PALLAV SHAH

Probably the cheapest place for branded tires. Along with complete tire services from rotation to alignment, they also perform oil change, AC service and other repairs. Professional approach and knowledge is the key feature of the crew here. Reasonable costs and charges. Highly recommended.

Pratik Chavan

It was a nice experience :)

Keith Henderson

Flat AAA received a call sent me here, I had a sliced tire- they suggested that I buy two front tires, great price. The people who work there are friendly and professional service WOW

Emily Pomaibo

Josh Higgins and the staff were amazing during my visit!!

Aaron Wamsley

Fantastic place great people great atmosphere #1 in my book

Shar Tegral

Okay but the lobster ravioli was poor.

Joe Linehan

The receptionist here is super friendly and helpful. I've switched mechanics because of easy location and no need for an appointment.

James McDonough

Had to wait but they fixed my tire I was really happy about that

Paul Orloski

Great people. Fast and fair. Way better than town fair tire.

Takeo Kuchizuke

Dan Richardson was extremely helpful and polite. He took his time to help me get the tires that were right for me, even when the phone kept ringing and a line of people waiting, and was extremely knowledgeable. Looked like he was under alot of stress but never showed it and kept smiling. I will definately be back cause its hard to find the customer service that he demonstrated. Thank you and your team for your hard work.

Gronk anater

Good service

Richard Montalvo

Picked up my bf this evening from work and someone told me my tire was flat. Tried reinflating it and, sure enough, I had a huge hole in the tire. Came here because it was close, and despite the fact their hours for changing tires had just ended, Mike still took care of me, and helped me out. Saved me a gargantuan headache!

Wilford Hermann II

Had my vehicle there and was in and out in about a half hour. They did a great job! Check them out.

John Hoffman

Great customer service by Brian and James. Nice clean facility and tech guys did good clean work. Tires were a fair price.

Adam Kalar

The guy was a jerk and unprofessional, made me feel like I was unconvincing him. Went to Wal-Mart instead

Noel Heavens

Great place,fast and friendly employees.

Shane Dittman

Helpful and Fair prices

Yonner Vidal

Be careful .this place is an scam , they try to sell you everything ...horrible customer service. Never, never, never will go again check all the reviews first.

Jeffrey Montilla

Dude at the counter couldn't help me test the battery I had bought from them he also couldn't get on computer because he didn't no what he was doing horrible service don't waste your money

Jennessa Kopec

I went to NTB to have a new tire put on and an alignment done. After waiting for 5 hours to have these simple tasks completed, they destroyed parts of my BMW. They cooked my tie rods to the point that they were ruined and had to be replaced, the alignment was so far off that all of my tires were ruined and also had to be replaced. These guys couldn’t even get the tires balanced properly. They single handedly caused $2000.00 worth of damage. I am completely disgusted with this “establishment.” (And I use that term very loosely given the fact that the staff was also very rude.)

Allie Kristen

Short and sweet: this place is reliable, convenient, and affordable. I feel confident going here as a woman without my dad or another guy to “check” on what they are saying. It has a small town local business feel (they remember you even if you have only been there once!). My car needed an inspection and Dan R fit me in right away, he was kind and helpful from the door. Remembering my name, and that I was in for an oil change before. It was a Saturday but they had me in and out for an inspection / tires in under an hour! Highly recommend NTB for all of your auto needs.

Valpray Frost

Super expensive prices and will let you leave with other things wrong with your car that they do not mention

Paula DeBow

NTB in Newington always takes good care of our family's vehicles.

Brian Kelly

Good service

Hector IV Lopez

Friendly place. Fast service.

Jessicca Troy

Excellent service! Kris Troy was very knowledgeable about my vehicle and parts and got me in and out quick and painless.

Aarthy Balakrishnan

This place has horrible service and very rude sales people in their team. I went in to get my tires changed and not only was the sales guy pushy, but also very rude in talking to me and wouldn't answer any of my questions. He was being short and gave gibberish response for anything I asked. So unprofessional and such horrible service. I left the place and told myself that I would never go to NTB. Don't waste your time or money here.

Michael Shepard

Great place for a oil change brakes tires very friendly service right off 17 i really enjoy my experience with NTB

taffarel peixoto

Rip off.dont honor warranty shady sales men. Don't buy here you will get riped off.

Ashley Catlett

I ran into an unexpected problem with a tire on my last day of vacation there. I was very scared to drive by myself with my kids home 9 hours the following day. They were super slammed that day but they still sent someone to another store to pick up what I needed and squeezed me in later that day, they even gave my kids and I a ride to and from dinner so we could enjoy our last evening of vacation while they fixed my car and I was able to drive home safely the next day. They exceeded my expectations completely! I'm so thankful they were able to help me that day!

David Fierros

Bad customer service,, service took 3 hours to do 2 tires 2 lug nuts and balance and rotation. Ridiculous, after it was done we sat for an hour just to pay for the car. Ridiculous circus

Mur Phy

Joe & Chris Did a wonderful job Taking care of my needs.. the Little guy Aaron who did my car was so nice made sure I had washer fluid. My Tires and Brakes make my car feel good as new...Thanks Guys.!!!! See you Soon.....

Ken Akiyama

Mechanics yelling cusswords, blaring music, bad attitudes, slimy salespeople... totally unprofessional. No wonder it took 90 minutes to do an inspection and swap four tires. After waiting forever, I decided to forego the wheel alignment because I had to get going. At that point, the salesman, who was previously my buddy, switched to a rude and dismissive attitude. etc etc On the up side, they didn't try to sell me stuff I don't need.

Mike Morgan

Fixed a repair on a tire I had bought here for free. Quickly done.

Jason Ricker

Fast friendly service at a good price.

Moparnutz

Tim the store manager took immediate care of a bill discrepancy without even a blink of an eye. Tim is honest and fair and he will do well at this store. Thanks for service!!!

Lauren Winslow

The people here are very nice and my car was taken care of but it took forever. I ordered new tires online, Monday June 5th, which was a really nice option to have and easy to do but didn't work out quite so well. I'll explain further, but if you don't want to read the rest.... bottom line - don't book anything online, my car didn't get it's tires until June17th.. At "checkout" (you don't pay online but pay when the work is done) it told me "Based on our current inventory availability. Schedule as early as , Thu, Jun 08." So I did. Dropped off my car, drove away with my ride and got a call 10 minutes later that the tires weren't in yet and I would get a call next week when they were in. So what as the point of the note when checking out that I could schedule on that date? I called the following week on the 13th and had to explain again what was going on. I was told that no one sees the ticket in the shop until the tires come in (even though I had been there the week before inquiring about all this). I was also told that the truck wouldn't come with the tires until Wednesday morning, the 14th and they would call me. I didn't get a call so I called on Wednesday and the tires were there but not logged in yet I guess and that is why I didn't get a call. They then said the earliest I could get an appointment to get my new tires on my car was Friday the 16th which I took. I didn't get to pick up my car with my new tires until Saturday the 17th. So this whole process took almost 2 weeks! I did select tires that were not at the store and could have chosen tires from the store, but wanted these particular tires, so that would have sped up the process. But the point is there is no talking between the online website process and the actual store. And the fact that the tires were in Florida and would take a while to get to S.C. was not indicted on the website when checking out, it made me think I could have new tires in 4 days not 2 weeks. The store was very nice to work with, the company needs to figure out the online process or just do away with it totally. Very frustrating. If I had not had a great value on these tires, and a spare car, I would have gone somewhere else.

nicole cyr

They were very helpful. Thanks for your help.

Cassandra Burkhart

expensive tires however

Seamus Packer

These guys are amazing they take great care of my car.

Steven Plotkin

Jim and Chris did a wonderful job. I had a slight vibration and they didn't just blame it on the type of tire I chose. They put the time in to get it fixed. If you need tires go see them. Great job Jim..

jon alfano

Took work van Wednesday for issues starting, said it was fixes and now Sunday hits and it having same issues.

Brian Walker

NTB is the best . The team in Murrells Inlet is awesome. We were on vacation and picked up a screw in the tire .The tire was unrepairable . So they put a new one on . So I recommend the road hazard warranty.Thanks again a loyal customer

Andrea DeSimone

I made an appointment online for an oil change at noon. When I dropped off my vehicle I was told an hour and a half—that in itself was misleading and frustrating but okay, if that’s the time it takes then I’ll make it work. Fast forward to 1:30pm, hour and half later Ive come to pick up my car, it’s parked in the same spot I left it and nothing has been done. Only because a KIND technician greeted me and saw that no one has taken my car in then said if you can please give me 15 minutes I’ll personally do this now. Like in what world does one make an online appointment for convience, show up on time for drop off and pick up and my service is disregarded? Like get it together NTB, this isn’t rocket science nor your lack of transparency of being ‘backed up’ is okay.

Terri Kines

Professional & very good interpersonal skills

steven scala

Fit me in for an alignment after Seabrook screwed up my alignment.

Linda Lynch

Reliable, honest and competitively priced.

Lynette carothers

What a great experience! NTB is great! Oops, yesterday my tire was going flat, a large screw was the cause. I have an air compressor and filled the tire. It was just after lunch and I ran out the minute I inflated the tire. I stopped at 3 places where they were kind, but could not fit me in the schedule. The 4th stop was Mavis Tires and I was treated horrendously. (If I could review that company it would be a minus star rating.) Then I remembered NTB, I had been a customer prior, but had forgot in my panic. The gentleman behind the counter was the model of a service driven employee. He was, I assume, a mechanic, not counter, yet jumped on the computer and tried to see if there was a way to get me seen. By this time I was at the 5th stop and it was getting late. His actions were so different from the last stop, you would not have known it was late Friday afternoon and most mechanics are ready to go home. He could not get me in, and offered me a Saturday appointment. I jumped at the chance. They had a 4PM opening and I gratefully accepted. My appointment was on the schedule. I added an oil change when I got there. Mainly because of the service I had received prior to getting the work done, good service makes me want to give a place my business. My truck was taken in at 4 PM exactly, even with a packed parking lot! Then, the best news, they could save the tire. Most places tell you that it can't be repaired and it needs replaced. (These are high dollar big truck tires that had maybe 2k miles on them, financial devastation if not repairable!) Plus, the job went quickly, it was not a take the truck in and then work on another, they immediately went to work on my vehicle. The entire service experience from getting an appointment to paying up was exemplary. I will be back. The service is as good as it gets.

George Leblanc

I've used NTB for a few of my vehicles and Definately recommend them. I went to Salem NH to get 4 new tires and told them what I wanted. Mike suggested a different tire for just a little bit more and he told me it was a better tire all around and better warranty. I am so happy I listened to him. Totally happy with the performance of my new tires. Thank you NTB crew .

Gary Deese

I work there

Lynn Renard

Conveniently located

Jessica Wood

These guys are the best! Very knowledgeable and go above and beyond!

Jeremy Myers

Great shop, went in with a piece of metal in 2 of my tires and came out with 4 new tires as a great price

Christine Pesce

Thank you, Mike! You were so kind to help me this morning with the incoming hurricane to make sure my car was okay!

Matthias Wagner

Helpful and quick

William Elder

Got my truck inspected in no time at all and the service was great!

Fred Clark

Good service.

Mike White

Mike, Michelle, Tommy & the team always take care of me when I go in. They are very friendly and treat me as one of their family members. Great place for service!

Larry Fitzgerald

Clean polite& honest staff

rhonda aliah

Very helpful.

Jake Krikke

I made an appointment for 6:00 for an oil change and alignment. They didn’t take my car until 7:45, and didn’t finish until 9:00! Horrible experience, I will never go back there. 2 1/2 hours for maybe 30 minutes of work.

ROKOTOFF

Very professional services!!!

christi danielz

They have always been great with our cars. And TJ is always very communicative with me.

Wally

Always had good service at the Robinson NTB and the Irwin location is no different. Excellent place for tires and alignments; no wood needed for low ground clearance cars

David Thompson

Very friendy group

David Houde

They were runnning a special on Bfg tires, that i couldn't turn down

Dominique Steban

I always take my vehicle here because the employees are so kind and friendly, especially josh higgins. He’s very good at what he does and has amazing customer service skills!!

Brian Flanagan

I purchased 4 tires last month. Very good job. Written quote was reasonable and accurate when I returned to have the tires installed. They listen and did not push a "sell" on extras, or another brand tire. I returned in the next 2 weeks with a slow leak in one of the tires twice. They resealed one of the tires, then found a loose valve stem. (The valve stem problem was existing before the tires were installed.) Both visits were no charge and the wait was reasonable. I did have the oil changed and an inspection on one of the visits for a reasonable charge. The cool thing was the manager knew his tire and rim technical stuff AND could succinctly explain it to the customer. Why four stars and not five stars? I believe NTB could take the opportunity to jazz up/brighten up the sales floor to assist customers on basic car care. I would recommend NTB in Salem, NH.

Deano CheechChong

WENT FOR OIL CHANGE. THEY PUT TO MUCH OIL IN . TO LAZY TO LOOK UP IT TAKES 4.5 GALLONS NOT 5 . TERRIBLE SERVICE DIDNT FILL MY WASHER FLUID EITHER.

Stephen Guy

Great price! Amazing staff!

Pamela Royal

Very exceptional customer service!! The wait time was as expected because I was a walk-in. Still didn't take long.

Peter Leo

Sat 4 PM stopped by on my way home from work with a tire losing air fast. Peice of steel in the center of the tire. I asked for an emergency repair a plug or patch. Sorry were to busy, we can help you tomorrow though lol. Really guys theres 2 people in the waiting area and 5 vehicles total in the whole parking lot you can't take 10 min To help someone with a flat? As a previous tire buying customer I was reasonably satisfied with doing business here. As a Shrewsbury resident with lots of choices in town. I'll take my business elsewhere after this experience.

Karen Richardson

They need to have more front desk assistance (to check people in and out; get supplies for the service bay) so that people don't end up being there for hours at a time.

Edit Tutorial’s !

Very slow..Hell to da no no No! Neva agin!

Heather Goodrum

The woman who works there (Veronica?) will take great care of you!

Elaine Zoller

Great, customer service, very pleased with purchase, and service.

Larry Keenum

Excellent Service ! They found issues and a sound coming from a missing bolt the dealership overlooked. Very Happy with the Service the Management, Service Technicians, and Staff and the way I have been treated and the services they provided me today !

Eric Ricker

Yo. These guys are far Less Shyster-y then any Other tire place. A review in haiku.

MIKHAIL ZAGALSKIY

Fast and pleasure.

Michelle Hillman

I came to get my leaking tire checked, as well as , oil change and possible alignment. I had been bringning my car elsewhere and they could not find the problem with my tire. It turns out there was a small nail causing the leak. NTB found it. Without getting into all the details I found Dan Niquette to be knowledgable and extremly helful. No pressure, no hassle, just good service. He went so far as to make sure I kept my tire lock (which I did not know about) in my glove box instead of the trunk where it was from time of purchase! He thought it would be helpful for me if I knew where it was in case I had trouble on the road! I did, in fact come back the next day for other services which were recommended and matched the symptoms my car was exhibiting! Wait time was within normal limits and I am overall very pleased!!

Karen Alin

I've been going to them for several years and they NEVER disappoint! They're customer service is amazing and their prices are fair. I recently went in ten minutes before closing because my tire pressure was low and the air machines I had visited at the center of town were all out of order. They took me right in and put air in my tires, no questions asked. They quickly checked my tires to make sure I didn't have any objects in them and assured me that they were low due to the cold weather. Every team member I've worked with has been informative and gone over and above to help me. I highly recommend going here!

Steven Ford

Friday afternoon. They clearly didn't want any more work.

Stephen Nesman

Two tires for which I was charged a disposal fee were still in the trunk. Two snow tires were still on the car when they claimed it was ready. I waited an additional 1.5 hours for them to take care of all four snow tires. Their claim that I needed new brakes was a blatant lie not to mention the unbelievable quoted price for new rotors and pads. Very disappointing.

George Price

NTB is the place to go for all your vehicles' needs.

Mary Bigelow

Make u feel like family

struggle sports

Expensive . Rude management

Andy Bloch

Luke was so willing to help. I called because my wife and friend picked up a nail in their truck tire while pulling a horse trailer (with horses). I was nowhere close but he offered to figure out a way to get them on the road and safe as quickly as possible so the impatient horses could get home. A true gentleman. Thanks Luke.

Patricia G

I have been a customer at this location for over 10 years, and have nothing but positive things to say. The manager, Larry Martelli, is a really great person and he always strives to make the customer happy. You won't find a better crew (maybe 1 or 2 mechanics need to be more conscientious about their work) because there was a time when something was not put back on underneath my car and I had to bring it back, or the mileage sticker was not put on after an oil change, but overall the service is excellent.

Jasneil Gill

Came in to replace broken shock absorbers on my 2010 Escalade. They replaced them, but since the car always shakes and vibrates over 60 MPH. We took it back but they claim they don’t know what the problem is and refused to give me my money back. It’s been almost a year and the shaking has only gotten worse. Don’t ever come here.

Kennesaw Mountain Landis

Very busy place

KENNER MILLER

A friendly place

Tina Barrett

I purchased tires and staff was friendly.

NycFinest Smith

Great

JMFL M

The customer service is below average. I Scheduled an appointment for 2pm for an alignment. I got there at 1 50pm. I stood in line for 30 min. It took over 3hrs before I left the shop. My advice, bring a book or drop off your car. I will not use this shop again.

JustPlayingtheOBJ

Oil change takes 2 hours. Come here if you have all day or your entire life.

Jerome Parsons

Not organized, no a/c kn the waiting room, and only one machine person and two tire technicians ....

nichole moore

Great service and nice deals

CCC PFD

They dropped the ball on me the first time. But bent over backward to make it up to me. Good bunch of guys. I'll be back.

GraceEagle

Go to another location! Not responsive on a Wed at 2:30 pm, stood at counter for 5 - 10 minutes, no one came out. Finally called the store number from my cell, then somebody came out from employee only door. I challenged a price difference based on their website, mgr very disrespectful in talking down to me about the price difference, then finally gave me the right price. Poor service!

Bobby Romeo

Had a 10 am appointment at 10-20 had a emergency call had to leave.had not tucked my vehicle.. asked to reschedule and asked for my keys... got cursed at. Very unpoffesional.

Mister Graham

I typically do not write reviews, but the experience from the phone call held with the representative was poor and unprofessional. The man had an issue with repeating his name. I personally like to address people by their name. When asked to repeat the gentleman decided it was of best interest to repeat the entire NTB slogan in a slow and belittling tone. After looking pass his actions I began to explain my problem and asked if the store had any available appointments today. Again, in a rude and unprofessional manner without asking about the Make/Model/Year of the car, I was told "just bring the car in". I continued to explain how I spoke with another store and just wanted to make sure the proper things were put in place before driving to the location. Even after telling the representative that the location was closer, I was then told, "well you should take your car there since you have a relationship with them". I informed the gentleman that the other store is awaiting their call to confirm that I spoke with them. The representative, whose name I cant recall even after the belittling, stated he will contact the store and return my call. I had to offer the gentleman my name and number because he chose not to ask. This has been an extremely unpleasant experience, and this is base of a phone conversation. I'm a little uptight about dropping my car off. When running a business it is important to make sure the employees on the front are invested in their job. Otherwise you will continue to receive the poor reviews left on this website.

Sean Merritt

Honest and they do good work.

Shaunesi DeBerry

Unprofessional on so many levels. Then the Manager I spoke to lacked common sense. Went to another NTB and got better customer service and the tire service I needed and I in and out in no time. I’m not from Maryland but this location was closer to where we lived. People warned me that it was ghetto/hood and unprofessional but I got to see it in real time last week. Driving a few extra miles to a better location definitely gave a better experience. I’ll never go back to this one.

Christian Caldwell

They patched my tire, but forgot to check my battery as I requested. Not the worst, but not the best service either.

Jobee O'Sullivan

Friendly & on-time service. Quote was exactly what the final cost was!

Huntress Angel

The website looked great, but I got a better price at BJ'S for the tires I wanted on my vehicle or if yore from New England like me Cah

Rob Maguire

Took just short of 6 hours to get tires put in.. After leaving truck now pulls to right. going to have to go back

Donnell Richardson

I made an appointment for an oil change that was supposed to be at 2pm. I got there 5 minutes before and I still waited for 2 hours. Appointments mean nothing to them. I will never go here again.

Maurice Redd

The people were super nice and friendly. However, the service was absolutely terrible. I arrived at 4:40 for my appointment. It took about 5 minutes to check me in, not that big a deal garages are usually always busy. I was told it should be about 45 mins maybe an hour at most. HOWEVER, it took from 4:44 to 6:48 for a 4 wheel alignment. Now I can certainly understand if it took the whole hour, but two hours for a 4 wheel alignment is not at all acceptable. After an hour someone could have at least let me know, hey we are a little backed up or whatever the case may have been and it'll take a little bit longer, but no one said anything at all. During this time there were multiple issues with processing other customers payments, discounts not being applied, charging the wrong amount. There were no issue with processing my payment but I was certainly nervous about the swiping my card after seeing this with multiple customers. The only silver lining is the wheel alignment was performed beautifully and my car is riding so much better and the price was reasonable (one time 4 wheel alignment for a final total of 78.99, including a $20 online discount). Due to that I was slightly less pissed after leaving but I would never even consider returning or recommending the shop to anyone. If anybody wants to frequent this shop after reading this my recommendation would be to have a stack of material to read and a full cell phone charge, if waiting there. Or be prepared with a ride and ready to potentially wait at home for at least double you're estimated time.

Scott Szretter

Good service but be prepared to wait

Scott Sanburn

Everyone treated me wonderfully and helped me a lot - super service all around.

Bernita Wilson

I met a lady in there. She was such a blessing. Her conversation made my experience easy. I was not bored. I don't remember how long it took for NTB to service me.

James Dews

with all honestly..do not waste your time, your money, and your sanity on this establishment. I hope NTB shut it down! I wouldn't want my worse enemy to come to this place. I am disguisted with their customer service that every time I think about this place it makes my stomach pain of anger. Stood in line for an hour..with an appointment all to tell me that they do not have the oil my car requires. When I say the employees are lazy trying everything in their power to AVOID customers. Sad to say..do you even compliment you for the inconvenience..not even a simple ass apology. I repeat its a waste..don't bother. Hope they lose every customer and profit that comes with it!

Pankaj Saharia

They do a good job!!

Garlic Girl

They have always been professional and kind. I like how up front they have always been too.

Lamaj Armystrong

If i could give a negative star i would! Took my vehicle in due to my compressor failing which in turn the bearing was messed up and the subsequent belt. Told them what the issues were and they said okay. After being there for 5 hours i went to check to see what was going on. Low and behold hey forgot to order the compressor. They get it rushed over and do the work. A day later my car starts making noise. Guess what they never replaced the bearing or the belt! Of course i go back angry and am told those didn't have anything to do with thr primary issue. Who cares i told you it needed to be checked and fixed! No discount or free service was offered at all. Not even a simple apology. Even if it was the last auto service on the planet i wouldn't return.

Marques Labbe

Unprofessional long wait didn't know if alignment tech was coming in or not

Jessica Liseno

I Stopped to get a tire patched an hour before they closed because my tire was leaking and I had just left work. The advisor said no they couldn’t take me didn’t even suggest to put my spare on. No one else is open to fix a tire. I work in the business and we don’t turn people away in emergency situations.

Craig Wilson

Staff are friendly and I got a good price on the purchase, but it took over 4 hours to replace 4 tires with balance and alignment.

Aliza Rose

Great staff, very accommodating and i also like some of the free service such as free brake checks and battery checks and so forth. I just got all 4 brand new tires and an alignment. Only concern is the shops ability to ensure the best possible work on your vechile.

norine elliott

Excellent customer service. Excellent job with alignment. Very timely. I would highly recommend NTB in Shrewsbury, MA!

Carla Cash

Good service

Brandon Parker

Went to get a tire patch and got a call saying the front brake pads could use replacing for almost $600. A few days later I had them fixed for $200 less. Tire patch for $20 is holding fine though

Mike Stefani

Reasonable prices & comfortable waiting room with free coffee

Terrance K

Fast service

Tre' Holland

Made an appointment for tire rotation and alignment at 10am. Showed up 20mins early still my car was not touched until 11:15 exactly. I watched as the rotated the tires, check my battery and fluids. Then they park my car outside where it stayed for almost 2hrs. It is now almost 1pm and I’m still here. This is ridiculous. Every time you ask how much longer they keep saying “your car is next” doesn’t seem like next is ever coming. NEVER COMING BACK

anthony dangelo

I got an oil change for $19.99 and it was a good job and low price.

PJ Bright

I accompanied my mom to get 4 replacement tires. We arrived pretty late on a Saturday (6pm) but we were accommodated. Kevin was very informative, patient and nice, despite the phone calls and numerous walk-ins after us. Kevin of course offered us an up sale (like any competent salesman/associate) but was also very honest about the lower cost tire options. Also, I received a price quote for myself AND was able to inspect the tire treads on the two possible tire options I was coming back to purchase for my vehicle. We were happy with the work which was done shortly after we came back from dinner; which I inspected when her car was rolled out and parked up front. We did not utilize the waiting room or restrooms so can't comment on that experience. The woman who checked us out, after closing, was cordial and professional. My mom stated to me later that she felt that her drive home was very smooth.

Ariel Brutus

I honestly feel fooling writing this because I keep coming back to this location. However, I after my previous visit, I emailed to headquarters hoping that improvement would be made since they had to issue me a free oil change. I got my hopes up too far. This location is INCREDIBLY slow. The time to wait in line has never been less than 20 minutes. Also, the last two times I’ve came they forgot to call me to let me know my car was ready for pick up. I don’t know how long my car would have been sitting around if I didn’t call 4 hours after my actual appointment time. I thought those who made an appointment had priority.

Stephen Sturdivant

I will not be bringing my vehicle back to this location, nor will I recommend this location for any services. I scheduled an oil appointment at 5pm, showed up on time and didn't get my car back until after 7pm. Poor customer service and lack of concern, I value my time and expect others to do the same. If I could rate for zero stars I would have done so.

Andrew Tierce

Good service but the lift broke so took an extra half hour to get my car

Jeffrey Brown

I ordered a new tire and had them put it on with no problem. Plus they got my truck in right away.

Elera Nwogu

I was at the center for over an hour just to be told that the mechanic didn't come back from lunch to work on my car . However an invoice with false specific work done on the car was sent to me

Dave

I was there maybe 45 mins for a new battery. Friendly, professional & courteous! Fantastic service! Thank you!

Sarah Wheeler

Great service, friendly staff. They stayed open late to help us fix a flat tire when traveling through Mass.

Alton C

Excellent service!!

Stanley Bass

Quoted me $892.00 for a break job!! I Left and went to GoodYear for less than $200.

Kadina Hester

Very slow service

Aji B

The worst customer service! Don't waste your time.

Gracjan Harasim

Quick tire repair for $30

Frank Usiatynski

I had an emergency flat and they took care of me

Lori Stevenson

Arrived about 20 minutes prior to closing. I was truly expecting to be turned away, but much to my surprise I was given The Best service ever! I explained the battery needed to be replaced in my hybrid vehicle. Dave began my ticket while, Reginald immediately took the vehicle into the service area. They tested, replaced, and completed my whole order in less than 30 minutes! Really, it was a very pleasant experience.

Luke Bodwell

Great service center with very fair prices

Nicole Jones

Although the Customer service was Great they moved so SLOW....

Chris Hackett

Been going here (Shrewsbury store) for years. Today's visit for a minor problem, quickly and professionally addressed, confirms why I will continue to go there. Thanks folks!

MsGlobegirl .

This was the worst experience I've had in a long time. I am angry and feel disrespected based on the service I received. On 9 March, I made a mistake by bringing my vehichle for an oil change and to replace a tire in a Jeep. When the technician was attempting to return the spare time to the correction location, he broke the hoist leaving it hanging and dangling at the bottom of vehicle. After paying for the service and attempting to leave, I realize they left the spare tire just laying in the back of the jeep. I went back and asked them to return the spare to the stowage area. At that time I looked out at my vehicle and realize there was a cable hanging at the bottom. They were not going to tell me they had broken the cable wench mechanism and let me leave with a dangling cable under vehichle. The store manager showed little to no concern and couldn;t even look me in the eye when I brought it to his attention.

Brian Spaf

Great staff, very knowledgeable and nice! I can't say enough things about my purchase!! A+++ I tend to burn out from time to time so I'll go there from now on. Great job guys. I'm totally done with town fair!! NTB

Tanya PK

On February 26, 2019 I dropped my 2016 Toyota Camry off to have 4 tires installed that I bought online. My appointment time was at 4pm. After waiting nearly 15 minutes to even be helped, the service rep informed me that they were running behind and he'd call once my car was done. That call never came. I Uber'd back at 8:30 just on a whim only to discover them closed for the evening and my vehicle parked INSIDE. So I'm stuck calling ANOTHER Uber to get home. And out of luck on picking my son up from practice and my husband from the airport. What business CLOSES without making sure all it's customers are properly notified? Apparently this one. On the next morning when I came back and explained their error, I was met with the most nonchalant behavior. No apology. And ONLY at MY insistence was I offered a discount. Not only will I NEVER trust ANY NTB with my car again, I will speak against this company whenever possible. Don't be like me and ignore the horrendous ratings of this location. Take heed and take your business elsewhere unless you want your blood pressure up.

JASON SWARD

My go to tire shop

Beau Cox

Only one place within 25 miles of O.S. where I spend my time and dollars for auto needs

william marshall

Although we have had good experiences with others at NTB in Salem NH, Chris Carrell is the one that keeps us coming back. He clearly understands the concept of customer service and is always pleasant and responsive. He and his team do quality work and Chris is always ready to go the extra mile to take care of all of our vehicle needs.

robert chase

Customer service sucks was hung up on clerk is very rude with no customer service experience will not use this company

Cecil Hall

Great place to get your car serviced very honest people

Todd Long

Competitive pricing! Fair service!

Peter D

East Providence Rhode Island location ..I am not someone who posts complaints so please bear with me. I thought that going here was convenient as I drive by it every day on my way home from work. I am very dissatisfied !!! They did my synthetic oil change and tire rotation. When I got home (drove approximately 15 miles) later, I heard a noise from my engine compartment. I drive a 2015 Subaru Legacy with 30000 miles on it. My car has a large plastic engine cover that snaps on with two mounting pins. This was not put in properly and shifted while driving. My engine pulleys were rubbing up against it. Had to take a minute to reset it properly. Not sure why they couldn’t handle it there. I also wanted to add that the red rubber cover to my positive battery terminal was taken off during testing and not put back leaving my positive battery terminal exposed. But wait, there’s more. The next time I drove my car was the next morning and I hear a thump and a dragging sound coming from under my car. I pull over and find that a plastic shield that needs to be removed to drain the oil. It was dragging on the ground and was getting all torn up. This piece slides into place and is held in by 2 mounting clips/pins and one of them was missing. The shield was also covered with oil making me think the oil was either spilt or leaking. I was furious as I was on my way to a doctor’s appointment in Boston and had to return home and take my wife’s car. I called in and spoke to a manager who apologized and asked me to take the car back which I did. I told the manager I wanted to see under my car and when he comes back he shows me pictures on his phone. The car was in the lot waiting for me . He put a tie wrap on the shield holding it in place and said all is fine. He was apologetic, and advised me to “bring it back” if I have any more trouble. They lost one of the pins and I guess a tie wrap is a good replacement. I WILL NOT BE RETURNING THERE EVER AGAIN !!! I went to autozone and bought replacement clips and will be climbing under my car this weekend to put them on. NTB location in East Providence Rhode Island was a disaster and I cannot say again how disappointed I am. Sorry for rambling on, Peter

Megan Salem

My oil change took OVER an hour and a half, I've never had an oil change take over 30 mins. The employee told me he "ran out of oil"-normal, conventional motor oil.... My vehicle started making an awful noise after leaving the lot, and coincidently the vehicle started over heating the day after. Checked the coolant and it was low (NEVER had an issue with this before)- Added some and no issues with that since, but still super coincidental and strange to say the least. I am having the noise checked out / repairs made elsewhere. -- Also going to add that the quote they gave me was for some extra, added things I did not need repaired. The parts that the tech said I needed were brand new! Had my vehicle looked at and repaired elsewhere, for FAR less than quoted here.

Kelly Scherba

Great service very professional. Everyone there was very friendly and they don’t overcharge.

Billy Kelly

Just don't go to the one in Manchester. Everybody else is ok at the least but keep a close eye on their work. Have your vehicle inspected by another business just in case they screw up like they did with me. Long story short. Car kept losing tire pressure....

eileen fontes

Hi I would like to Thank Mike & Joe for there help and great service while I was getting my new tires.. Thank you!!!

Gary Clark

I was extremely happy to bring my truck in to fix an out of alignment front end. Chris was the tech who got me in out in very little time spent at the store. Driving home was a joy, as my truck was totally back in alignment. What a great feeling. I have brought my other car here for service and was treated just as good.

Vijay Gainedy

Just want to thank my fellow crew members at the Salem Nh NTB as I'm a CSA at the Plaistow NTB location!!! You guys took care of my elderly mother today when she was in the area and needed some assistance with her vehicle thank you again gentlemen on a personal level!!! Kudos to Store Manager Joe Fredette and his crew!!! Keep makin it happen guys!!!

Anthony Sebastian 111

Very slow , saw a lady leave crying because they can't schedule an appointment correctly. She made time with her newborn and they made no effort, took others in and should not have. Very disappointed in over a 3 in a half hour wait to leave, had to go to another one.

jonus93lzc

I came in to get my alignment for my car and they denied me because I previously bought an alignment and the guy told me I had a 1 year warranty and he told me I could come back within that year. So I came back within the year to find out they don’t want to vouch my 1 year warranty because the previously guy didn’t put down that I have 1 year. All they tried to do was give me “discounts” but they just want your money. Moral of the story if they offer you anything always make them sign a copy of what they are offering you because they will go back on it if you don’t have proof.

Barbara Best

We discovered a nail in a tire on our way back to Virginia, the guys had it patched and us back on the road in a half hour!

Daniel Burke

Purchased winter tires 6 days ago. Tire pressure light came on 2 days after. 1 tire over inflated, 2 tires lost a good amount of air. Took it to another NTB. 1 tire has a rip between where the tire and rim seal. All tires have old valve stems. These are 6 day old tires. The front office staff I've spoken with have been nice. I called someone there today, and he was nice. The 1 star is for the poor quality of work. The 1 tire was unsafe and my wife and child drive/ride that car. Unacceptable.

George Price

They did a fantastic job at a decent price. Ask for Dan and he will make sure everything.

Lia Bedard

I was pleasantly surprised at the customer service! Usually when I go to get my car fixed they just take my keys and not much is said. At NTB the guy I spoke with the entire time took the time to sit with me and let me know what was happening with my car and the fixes it needed. He wasn't pushy at all with forcing me to do it and he gave me all the information needed to make a decision. I will definitely go back!

Mary Munsell

Called in for battery replacement, they had the battery in stock. Took about 30 minutes total to replace. No issues and total cost was $60 less than another shop I got a quote from.

Haley Brunson

Very kind and professional. Assisted me with an emergency on a short notice. Great experience

Thomas Dougherty

Got a great deal on my tires and services. Staff was friendly and knowledgeable. Didn't embellish or oversell me. Overall excellent experience!

Steve Pilla

Tire and service work is ok. Just make sure they don't up sell you to something (service) you don't need. I had originally reviewed as 4 stars for my tire service, but then went back for an oil change... Went back for another try. Waiting area is disgusting. After my oil change they told me I was OUT of antifreeze. I asked if they could top it off (like any other quick oil change company) and I was told they could do an exchange for $95. Stopped at Pep Boys and grabbed a gallon for $12. I won't be back and suggest you stay away as well. Last time I went in they told me my front brakes were shot, this time I asked and they said they were fine after I refused the coolant exchange. Hmmmm. Be weary.

Michael Weissman

Great place to get tires, brake work, alignments.. this is a quality shop

Michael Needham

Great service, friendly staff

Patrick Knight

Beware of the hidden "shop" fees! I even asked and was told that there were no additional cost besides tax for alignment labor but when I picked my truck up I was charged an additional $9.00 shop fee. The lady who told me there was no afdadditio cost besides labor then lied to me when I called back and said she had discussed this with me. Not to mention she told me my truck would be ready in a couple of hours but was not finished until 5 hours later. They don't care and have bad customer service.

Michael McNeely

Mechanic's r great strait up

Jamie McDonald

NTB is the best service you can get and I recommend this location to everyone! I came late on a Thursday after discovering my tire was leaking air and had a 55 mile commute home. Everyone was so busy they had working that at first they didn’t think they would be able to help me. Chris, offered to do it and went above and beyond with service. Without his kindness and NTB’s late hours I don’t know how I would have made it home on a spare. I hope NTB has him interface with all their customers because he is the reason I will always be a customer now.

Michael Willman

Helpful staff, good selection of tires (called 6 shops and only these guys had the right tires), nice waiting area, very clean shop, and EXCELLENT PRICES! After getting put through the ringer by Town Fair Tire the experience here was great! Best part is they use NAPA parts so you know you are getting the best!

Bob Armstrong

Always something wrong after service. Oil on the engine, burnt and smoking. Caps on tire stems missing. Now the center cap on my wheel is missing. No explanations. Stay away.

Alyssa Wiltrek

Josh Higgins and Robbie Fencil were extremely helpful. They had an answer for question i had and were super patient. Definitely would go back!!

Joe M

Excellent customer service. Honest and Old Fashioned..breath of fresh air!

S Hardwick

Charged more than what i expected. Ordered my Tires from TireRack and sent straight to location as per one of their suggested installers. Tires installed, 4 tires balanced, TPMS sensors installed (higher price than Tire Rack Quoted), all wheel alignment (not real sure that was needed), Synthetic Oil Change (Advertising $19.99 for conv/blend: not what I was charged) Didn't receive back the two usable tires on vehicle that could have been saved for future use. They couldn't find them. Told me to go look on my own (insurance hazard?) Took vehicle back 5 days later to have rebalanced. Did not feel correct. Tire pressure light on dash still on. Mentioned it to them both times: They said, "It would turn off in 4-5 miles" TPMS light still on. It's been day's. Do I dare go back? Over $250 worth of work. Lost two usable tires, if, I had needed them in the future and the "IDIOT" Light is still on for tire pressure.

Bestin Travels

Professional and friendly staff. They took good care of my RDX with the recent service

Steve Cobery

Excellent service. Jeanette the manager is very customer oriented.

Kelly Jean Smith

Got what I needed

Iris Ortiz

THIS IS A VERY UNPROFESSIONAL PLACE. I WENT IN FOR MAINTENANCE ON JUNE 14th AND CAME OUT WITH A CRACKED WINDSHIELD. AND NOBODY SAID ANYTHING ABOUT IT. AFTER GETTING HOME AND THEN COMING BACK OUT TO THE CAR A FEW MINS LATER. I NOTICED THE CRACK. WHICH WAS SMALLER THEN THIS. BUT WITH TIME ITS GOTTEN SO MUCH BIGGER. I CALLED AND THE GUY ANGEL OR DANNY I BELIEVE THEIR NAME IS PICKED UP AND WASNT EVEN SHOCKED AT THE SITUATION, JUST SAID “OH YEAH ABOUT THAT” COME BY SO WE CAN TAKE THE MEASUREMENTS AND ORDER IT. I CAME BY RIGHT AWAY. THEY LIED AND SAID THEY WOULD ORDER IT AND CALL ME ONCE THEY KNEW WHEN IT WAS COMING. THIS HAPPENED ON A FRIDAY. MONDAY CAME AND LEFT AND NOONE CALLED. SO I CALLED. THEY TOLD ME IT WILL BE THERE THURSDAY 6/20. THURSDAY AND FRIDAY CAME AND WENT AND NOBODY CALLED ABOUT BRINGING IT IN TO GET FIXED. SO I HAD TO CALL AND KEEP CALLING. SO HERE ITS ALREADY JULY AND THIS IS STILL THE SAME SITUATION. THEY NEVER RETURN MY CALLS. THEY SAY THEY WILL CALL WHEN THEY FIGURE OUT WHATS GOING ON. AND THEN THEY DONT. I AM A LYFT DRIVER. AND THIS SHOULD OF NEVER HAPPENED. BUT SINCE THINGS HAPPEN WHETHER WE WANT THEM TO OR NOT. THEY HAVE JUST BEEN VERY IRRESPONSIBLE AND UNPROFESSIONAL ABOUT THE WHOLE SITUATION. IF I CAME IN AND GOT WORK DONE. THEY WOULD WANT THE MONEY RIGHT THERE AND THEN RIGHT? BUT FOR ME TO GET THEIR DAMAGES THAT THEY CAUSED TAKEN CARE OF, I HAVE HAD TO CHASE THEM AND CONSTANTLY CALL TO KNOW WHAT THE SITUATION IS.

Bianca Fahlin

One day an incredible life saving help, the next day will not listen to NO and will keep harassing you til you're upset and give up and you're still trapped there and have to pitch a fit and get other people involved to pull off a service you said no to 3 times

Son Luong

Poor service quality and poor technical provider: I have all 4 new tires replaced top of the line expensive brand and what I got out from this place was a whole bunch of disappointment; tires out of balance, air pressure was out of spec. even though I personally double checked with the technician to make sure he does his job, Oh boy......what a bad experience for me today on the way home to Haverhill. I have no words to describe how mad I was. No way in hell I'll bring my car back here again, completely loss my trust. Sincerely your costumer,

Nathaniel Herriott

Next to a bar

Richard NH

Always satisfied got my battery installed in less than 1/2 hr

Jennifer Florian

Everyone was extremely helpful, honest and professional. It was my first visit here, and it is now my go-to spot!

JR Best

We had a roofing nail in our tire while traveling from Pawleys Island to Fredericksburg, Virginia. My Dad stop at NTB, and they patched the tire for free in about a half hour!

Dawn Mcneely

Ntb is always awesome. They always take care of your vehicle like it is theres. Great group of guys that work there.

Stephen Frye

I'm am a certified mechanic by trade. They seem to be a good bunch of guys. I get it cars can suck at times. But all in all they did a great job and I will do business with them again. They were very relaxed and that's good, a stressed mechanic is a bad mechanic. So keep up the great work and strive to always be the best....

mr turkey

good services and solid prices

Brandon Groves

Vacationing from Pennsylvania and ran over a piece of metal. Called Mike and without an appointment he got me in a out in a short time. Mike did caution me of a short wait but did his best to make it quick. Thanks Mike! Your team was a real life saver.

Shari Allessio

Don't go there if you value your time and money. I had an oil change there..... Which took an hour and a half.... Most of that time the car was in the bay. I'm guessing the reason it took so long is because they messed up my plug for the oil pan. They didn't tell me about this. I went to get new tires at another place the next day and they said I needed an oil change.... Apparently I had leaked out a good deal of oil after the change and was down 3 quarts. Very happy I had to get tires that day or my engine would have seized on my way to NJ the next day. As it was, I had to cancel my trip. NTB offered to fix my car for parts only, free of labor, since they were "partially at fault". They estimated the cost of parts around $800-900. I didn't want them touching my car again and my regular mechanic was able to fix it for $186. Consider yourself warned. A simply oil change may result in a much bigger repair.

Mike Lowe

Great place to get your vehicles serviced and they treat you like family.

Melissa Ogle

Didn't do good job as had to go back for slow leak around the rim which wouldn't have happened if they deburred the rim 1st b4 attaching new tire like other places have done to prevent multiple trips back to fix.

Tom Zegray

Great employees

Kreative Kitchen and Bath

2nd oil change and no rotation and greasy hand prints. Last visit upon picking up my truck I noticed the front tires were still slightly cupped. After bringing to service writers attention I got a story about the floor having a crack and they couldn't lift my Superduty diesel. But only after I questioned the cupping still on the front tires. I was told I can take it to another location for the rotation. Instead I rotated them myself. Back to today. I told service writer of my last experience and he assured me the tires would be rotated... again I mentioned it several times at drop off. When I picked up the truck the invoice showed a tire rotation and I questioned the other service writer who billed me out and he assured me they were rotated. I went out and immediately noticed nice flat tread on the rear tires and cupping on the fronts, just as before. The writer questioned the mechanic who fessed up that he did not rotate them. I have been coming to this store for 10 years or so. I have purchased tires, service and maintenance for many vehicles... it stops with this last visit. The greasy hand prints were the icing on the cake. I do have to wonder about a set of tires from several years ago that wore out prematurely and I was told I didn't rotate them enough. When I said they were rotating with oil changes I was told it was a bad alignment.. gotta wonder...

S E

One brake light bulb change took a quick 30 minutes but costs $71. Outrageous.

John Morrison

They did better then i was expecting this time i hate making appointment on line . Then being told it will be and hour to and hour and half because of people ahead of you .Bu they took me in a lot quicker

Edwin A. Santiago

Great Service!

Carol Eaton

Mike was awesome.

James Alavosus

These guys are the bomb. I was having a craptastic day: my tire blew out, and I needed 4 new ones. They price me out for $400, a big hit to my wallet (well, my dads wallet). As it turns out, they're out of the tires they priced me for. What does NTB Salem do? They upgraded my tires, and somehow made it cheaper by a couple bucks. Somehow, they managed to make my crap day a whole lot better. NTB Salem is the real effing deal. You want great service, great people, and decent waiting room coffee? Come here. Seriously.

Timothy Hron

Hands down the most unprofessional experience I have ever had . I brought me vehicle to NTB of Newington on 11/4 to purchase 4 new tires and get an alignment. After scheduling a 2pm appointment I dropped my truck off earlier that morning. After paying for the services provided I asked for the alignment report and immediately noticed that out of the 6 adjustments 3 were still completely out of spec with measurements exactly the same as when I brought it in. The next morning when I pull on to the highway my truck is handling erratically and pulling to the side. I then called and spoke with Lianna Schweiger who had cashed me out. I explained to lianna that my truck feels unsafe and she had sold me tires, and an alignment, without actually doing an alignment and how that would prematurely wear down the brand new tires I had just bought and potentially cause an accident. I was then promised a return phone call by someone that was able to explain the alignment report, 36 hours later and Still no phone call. By 11/8 I had still not received a phone call and finally called back. I was able to talk to someone competent enough to explain the alignment report, and their excuse was that the tools required to align my truck were in storage and they couldn’t finish it. NTB of Newington sold me new tires and charged me for an alignment that they never completed, without telling me, knowing that this would cause the tires to wear down prematurely. This constitutes as an illegal business practice and I will be filling a formal complaint with my state attorneys general office.

karolina blach

Dan Richardson was fantastic. Always had a smile on his face and got me in and out as fast as possible. Being a new store they're still pretty understaffed but everyone does the best they can. 10/10 customer service

Don Spina

I ordered my run-flat tires from Tire Rack, on-line, and the recommended installer was NTB in Murrells Inlet. After a few days on my new set of tires, I got a "low tire" warning. Before returning to NTB to have them check it out, I checked the tire pressure of all the tires to confirm I didn't have more than one that was running low. I discovered that all of the other tires were over-inflated, and two of those were WAY over-inflated. The pressure for the fronts, as indicated on the driver-side door jam, is supposed to be 32 PSI. Mine were at 37 & 42 PSI. The non-flat rear tire was at 37 PSI, when it should have been filled to 35 PSI. After correcting the pressure, I went to NTB to have them check-out the leaking tire. They found that the valve stem wasn't installed correctly, or had come loose (really?). It's hard to believe that a tire store would botch an installation as bad as they did on this job, but, every tire had an issue. I recommend staying away from NTB in Murrells Inlet.

Tanya Delisio

I came here since this team does such a great job every time!!! I honestly love excellent customer service, especially Chris who took excellent care of my car and I! Thank you so much! See you soon!

Dan C.

Full disclosure I'm a former manager of the location....company has major issues the crew do the best they can with the little help they get. Good crew.

claudio neto

Okay

Sherry Perkins

Good deals

Dennis Capo

I had a control arm replaced on my vehicle at this location about a month ago. The price for the repair was very reasonable, scheduled quickly and the work was performed in a timely fashion. I recently started to have a vibration issue and found another small problem that I wasn't sure was related to the work they had done, but was in very close proximity. I called and explained what I had found, brought the car down right away (without an appt), they brought the car in immediately, verified it was not related to the previous work but corrected at no charge nonetheless. I was on my way in less than 30 minutes. Their attention to detail and level of customer service was outstanding. Big shout out to Manny and Chris, you guys are awesome!

Robin Coy

Good group of guys. Very helpful.

Andrew Wallis

It's dirty and the staff are unprofessional out front. The work was done well though.

Paul Devore

Great service reasonable prices highly recommend!

Luisa Arboleda

I love to hange the oil of my car here. Is very affordable, and they will check your brakes and your car in general. If there is something that needs to be fixed, they will tell you. In addition the customer service is great.

Luis Rodriguez

My hammer Duty floor with grease

Harry Stewart

Mike the general manager is great there. But I was there yesterday and the other guy that was there running the table and put me on hold for 13 and a half minutes and I had to go back after my truck was there for a oil change for almost six hours is not too good he made me very unhappy I spent thousands of dollars there

Robert Rasmussen

I could not recommend this place - spent two hours for a simple inspection. Looking for problems to increase the invoice. They lost a customer for life.

M. B.

Appointments mean nothing. I had a 10:00am appointment for new tires. Vehicle was not brought into work area until after 12:15pm. I was told it'd take a few hours when I scheduled my appointment. I didn't leave till almost 2:00pm. Had they started work at appointment time I'd have been gone before noon. Unacceptable to take almost 4 hours.

snoti forh

environment was clean,quiet and friendly....will always patronize

William Kalagher

Great

Raphaela Esposito - The Bins Queen

Wouldn't recommend an oil change here - told me my 4 cl car couldn't get a conventional because of the oil they use and charged me $45 for an oil change. Won't be back.

Laura Krunszyinsky

Awesome experience! Treated me like family. Loved working with Josh Higgins. He was great. Highly recommend.

Heather Vieira

Always good service good prices...Jeanette the manager is always pleasant and accommodating always bring my jeep there

Geoffrey Kim

Ask for a alignment, tire rotation and balance. They did not balance. Partly my fault for not checking the work order. However when my wife drove home, she got a tire pressure light on. When she got home, I checked using two gages. Rear tires at 36 and fine. Front tires at 40. They are supposed to be at 32. I called and informed them of their error. This is not the first time I had problems with ntb. They charged my daughter for an alignment when she had a 5 year policy. It took 2 months to get reimbursed. They rotated only 2 of 4 tires on my van. I mark my wheels so I can tell. Ntb in Seabrook is even worse. I bought my wife's car in for an alignment 3 different times. Each time they had a different excuse why it was not done. I left it for a full day and they still did not get it done. I suspect they never aligned my van because when I brought it to portsmouth the mechanics could not loosen both tie-rod lock nuts after years of going to Seabrook. I was getting an alignment 2 times a year at Seabrook and when I go to portsmouth they say the nuts are rusted in place. They said both sides were rusted and gave a $400+ estimate to replace them. I brought the van home, checked and confirmed the right was rusted tight . It was tough but I eventually got it free. The left side just took normal force. I antisiezed both sides and returned to ntb to complete the alignment. Needless to say, once my alignment policies end, I am gone. Sadly I still have time left on my policies and bought the life of the tire balance and rotate

Devin Hrubovcak

4 hours to change tires.... i wouldnt recommend in a pinch to be honest.

Jared Slivka

Stopped by to have air added to my motorcycle tires. Kid got the air chuck stuck because he didnt know how to use it ended up ripping and pulling my valve stem halfway out of the wheel I asked for a screw driver to push it back in hoping it would leak, but the damage was already done. I laid on the wet ground and pushed it back in myself. He walked away as if there was something more important to do. If I wouldnt have seen the valve stem, It wouldve blew out while riding and i could've been in a SERIOUS accident and there would be a major Law suit. I made it home with the valve leaking. And I removed my wheel from the bike at home. Took it back down for them to fix the valve stem. And they refused to fix it. They tried to claim their tire machine couldnt do a motorcycle tire. I worked at flynns tire for 5 years and used your same coats machine to mount it earlier this year. So I know it can do them. I had to drive to monroe muffler and THEY let me use their tire machine to change it I have the valve stem, and a picture of me mounting it at monroe. I will be contacting corporate. I've NEVER seen such poor customer service.

Dan Metzler

The only reason they’re getting any stars at all is because of Katelyn and Emanuel who I dealt with at the front desk. They were professional and were very helpful. 2.75 hours to install four tires. Hey said the lug nuts were over torqued and the tech had a difficult time getting them off (extra few minutes. As a result, they broke the lug nut key (custom rims). Fortunately, I had a spare otherwise I was SOL. Each time I looked into the bay where my truck was, the tech was literally sitting down not doing ANYTHING! This was several times during the almost three hours waiting. Decided to take a walk to the mall. Walked past the bay outside and guess who was sitting down again? Finally pulled the truck around and see that the tires were put on with the white letters facing out as opposed to black facing out as I wanted. Unfortunately, despite the great service at the desk, there is absolutely no way I’d go back to the NTB location.

Glyn Thomas

They charged me for things I didn't need and then said I needed two new tires soon as well. I went to another auto shop in Murrysville called Jeff's autoshop and they looked at my tires and said all I needed was to get them rotated and my tires would last a long time. Im never going back to NTB ever again!!

mega nil

Got there 9 am left 12:30 for tires and alignment.

Lily McGee

If you come into contact with VJ at this branch, you are in good hands.The most hospitable expirence I have encountered getting tires for my car. VJ was very thoughtful and personable in making sure we had a good experience. Helpful and kind, he made our experience at NTB a good one, in which we will be returning for our future endeavors. Thank you VJ! Chris & Lily

tania brady

I made an appointment for a friend to get an oli change and tire rotation for today. I originally had it for 730 and called 2 days ago to change to 9 i was told i was all set. My friend changed her work schedule just to be told there was no appointment. I called and spole to Adam ...i told him what happened he said there was one person ahead of her she could have waited. He hung up on me when i told him how disappointed i was and that someone f up. Nice teamwork you got going down there and great resolution. No apology no offer or attempt to get us back. They dont care!

Ani Thompson

Do not come here if you're a new customer. I came here for an oil change, made an appointment, and still waited 2 hrs. Then I noticed they didn't even reset my oil life setting on my dashboard nor gave me a courtesy sticker on my windshield. The worst, thee absolute worst. Do not waste your time or hard earned money at this location

Phillip Branam

Friendly people who wants to help people

Angelique Green

They were great! !!!

Janet Campaniello

Stopped in yesterday, was told only one guy on and asked if I'd make appointment for tomorrow. Said yes, no problem. I made an appointment at 4:00 for the next day. Arrived at 3:45 and I am still waiting at 5:58 for my car. Appointment clearly meant nothing. I sat here over an hour and walked around to side of building at 5:00. My car hadn't been touched yet. The staff was friendly and I think the tires/deal I got was good. I just wish if they have you make an appointment they'd honor it. If I was going to wait 2+ hours I would have just waited on Monday instead of going back on Tuesday.

Matt Bonin

Manager and lady behind counter were so rude! Lost my business and i but ove 1000$ worth of tires a year!

Yvonne Burkes

Expensive

Ms. DonWan

I wish NO STARS was an option. I was on time to my 2pm appointment which was a 3 hour wait. So I took an uber home. They closed at 6pm. Note it's 7pm and I haven't heard anything thing from NTB. At 7pm I called to find out the mounting machine broke so they couldn't get my tires off (which I don't believe). Its now DAY 2 that NTB has my car to install tires. DO NOT GO TO THIS LOCATION!! YOU HAVE BEEN WARNED

Judith Hayes

I found a flat tire on my car this past Tuesday morning. A guy from Triple A put the donut on. I drove to NTB Tire and my car was taken in right away. They found a screw close to the side of the tire. I needed a new tire. They did not have one in the store just then. The person helping me said he hopefully would have the tire later in the day. He reassured me that I could drive with the donut on my car. I went to work. At 3:00, he called and said he went all the way to the Natick to pick up the tire I needed. I finished my work day and brought my car in. They took it right in and out the tire on. Within 20 minutes it was ready. Due to a warranty I have in the tires, I only had to pay for the labor. I was very happy with my experience.

dwight waller

Poor service, untrustworthy

Amanda King

Had a bad experience here this past weekend. They told us we needed a lot more work than we did. Went to dealership and only half the work really needed to be done.

Ellie Armsby

They helped me in a jam. Was going out of town and needed battery checked in hurry. They fit me in first thing. Only reason for 4 instead of 5 stars is that they didn't have the battery for me car on hand and had to get it from parts distributor. It arrived quickly but was the wrong one so that doubled the delay. But I was still on my way in under 2 hours.

Kristie Provins

Long wait but quality work. Make appointments ahead of time. The staff is extremely knowledgeable and professional. They always take good care of me and my husband!

Mark Heinze

I always do my Tire Rack installs here. Great service.

Eddie Felton

Shut them down immediately. Terrible.

Larry Folz

Competitive pricing combined with excellent customer service!

Kathy Rothfeldt

Cause they were nice and friendly.

David Gronner

Wait wait wait. Was told one and half hour to get oil changed and 2 hours later they still didn't have my car in shop. They told me oh it is coming in now when I told them to cancel the oil change. They told me now it will be another 45 minutes to an hour before it is done. I Will never come back here again. DON'T BRING YOUR VEHICLE HERE FOR SERVICE.

Davina Harper

Unprofessional and very rude. If you want your time wasted and your feelings disregarded, this is the place for you! The manager needs a lesson in customer service! Instead of apologizing for your wrongs he tried to raise his voice with me as if one. IM A CHILD and 2, I'm not a paying customer. If I could've left 0 stars I would've.

Emmanuel Kwarteng

Great job. Keep it up.

Kara Scanlon

We needed to bring to cars in for an oil change and only had one appointment. They said if we came 30 min early they would try to fit both cars in at the same time. They did! They were helpful and very nice! Happy to come here again!

David Johnson

No urgency, had a tire mounted and it sat at their counter FINISHED for 30 mins, I had to go check with them about it...

Jerry Keopraseuth

This place needs help! After waiting for almost 2 hours, I observed two other customers bring their car back because of some issues. I came in to replace one tire and it should not take this long. Most tire places I've gone to can balance and mount a tire within 15 minutes. I've heard this place has always been like this. The good thing I can say is they had my tire here.

michael cooper

Try to get you buy more then you need

Mark Sullivan

I made my appointment and reserved my tires on Wednesday. My appointment was for Sunday. YES! They are open on Sunday. Great friendly service. Free WiFi. Comfortable waiting area. Highly recommend NTB..

Peter Studt

Professional. Pieces are good. Got my tires swapped out for $54.

Big AL

Almost a 3 hour wait for an oil change before noon never again

Rosemary Townsend

I went there because they have James special one buy 3 get 4th one free. I met Joshua at the counter. He was very pleasant and helpful. Never had I had to get tires so this was an experience made very easy and comfortable by Joshua. Love it.

Jason Andrews

Valerie is by far the greatest asset. She and her knowledge, expertise, and professionalism is the reason I have become a loyal customer. Kudos

Andre Galery

The work was done well. The customer service is terrible. You walk in and the employees ignore you. Its almost as if you are bothering them. One employee was clearly assisting another customer. The other was tuned into a computer display. I waited several minutes for someone to acknowledge me(never did). I finally spoke up and said "Hello, Are you free?" He nodded and waived me over. I have had service here many times and this is the typical treatment I have received. I am trying to support the businesses in my local area, but I think this is my final time using this location.

Cindy West

Very honest people

Michael Alexander

Checked in at 2:30 and my appointment was at 4:00 , it is currently 6:43 the shop closes at 7:00 and now they removed the wheels for a simple tire and alignment. They have 7 guys 2 walking around with their phones 1 is sitting down not doing anything the front desk guy is walking around the shop and the last three are basically staring at the tires. Do not waste your time here.

Reektronics

Great Customer service

Nancy Vice

Awesome deals on tires

Shawnita White

The staff at the central aveenue location need to take a customer service training. Their attitudes need to be adjusted.

D White

The service was unprofessional and not accommodating by the manager.

Catalina Pugliese Acevedo.

Left my car at 9:30 am. Had to come pick it up at 6:30pm because it wasn't ready yet. Never got it seen and lie about the time it was going to take. They called me at 3pm to say they were about too look at it but never did. Terrible service. I do NOT recommend this place.

jesse shaw

Called ahead to order the tires I wanted... They brought them over from Worcester. I brought my car in and an hour later I had 4 new tires and an alignment. They told me some issues I should be aware of and offered to fix them.. I declined and they had my car ready... What more could you ask for?

James Kober

Helped me with a tire issue in the rain while we were traveling nice people

Valeta Jones

Extremely slow service with one guy working the front counter.

Grace Campbell

Beware of time you go. Went a couple hrs before close. Mechanic was incompetent did not propery diagnose concern. 2 hrs later balanced tires. This was not the problem. Issue not resolved 2 days later went back turned out broken belt on tire. This should have been seen on first visit. 2nd visit they did make good on it and took of charge from previous visit

Lawrence Thorpe

I get all three of my vehicle tires at this NTB they are great the last car I took in was without an appointment and they still got it in to replace the tires. The mechanics really know their stuff when it comes to tires and I will definitely continue to use this store for future tire needs.

Glenn Onorato

Always very good service and fast. Thank you.

Sharon Jackson

I came here to replace a tire flat tire. AAA put air in the tire before arriving. My car sat so long the same tire went flat again. The mechanic working on the car drove the car into the garage on the rim then let the car sit for almost 15 mins before working it. While I waited for them to service my car I saw cars on lifts no one working, ppl standing around in conversations, mechanics on their cell phones. I've watched a mechanic bring a car after mine put on 2 tires and now on another car while my mechanic is still working on my car. This is my third time and my last at this location. I've been here since 8:45- 9:00ish and it took them almost 3 hrs to put on 2 new tires never have I ever waited this long. Not to mention they misplaced my order. I'm so done with this location!!!!!

Crystal Cunningham

Worst place customer service and if your front staff is fup the back is as well

David Webb

This is the first time I've been happy to have purchased a car related protection plan.

Valerie Nelson

Took a tire to be mounted but there was one incompetent gentle working the floor. As myself and other customers attempted to speak with this gentlemen he proceeded to answer every phone call that came into NTB. We asked are you the only one here and he proceeded to unlock a door and say "Hey Mike I need some help out here" and Mike said "tell them I'm not here". We will never go to this location again and do not advise anyone else to waste their time going either.

April Shrewsbury

The person at the desk was really patient and helpful in helping me get the best tires at the best price, and in taking advantage of the service plan that came with my new tires. She helped make better a situation that could have been unpleasant and more expensive.

Selita Janey

Great staff

Just me

Mr. Greg has always provided excellent service. He handles my car 's needs in a professional prompt manner. Moreso, I feel he is honest and trustworthy.

Althea Chen Williams

The customer service here is wonderful. The front desk folks are so kind! Also, offers and deals and bad news are all given in a matter of fact manner... I don't really feel like I'm ”being sold."

Sy Gaines

Customer service was excellent but tire still leaking had to put air in twice.

James Hughes

Rude and slow. Use the Valvoline just a minute down the road. Drove out here in the snow to give them a chance because I had a coupon, they laughed, made jokes and acted like I'm an idiot for asking. Just tell people "not today, sorry."

Melvin Valentine Sr

I waited 4 hours and called customer service to assist me with some of the worst service I've ever experienced.

D Daughtry

WOW! they did it again. For awhile I've had problems with air coming out of my tries. I thought I needed new tires, so I spoke to Brian about getting new one. Well, when I come back to the store, a few days later, Brian looked at the tires, I was having problems with and stated, you still have tread on them, so let's see if something else is going on. They looked and I had rust on the rims, which caused air to leak out. The mechanic fixed it and NO MORE LEAKING is happening. They were HONEST, because they could have said you need new tires, but THEY DID NOT..They saved me MONEY and I thank them for doing so... Thank you so much Brian,Charlie and the mechanic who fixed my tires. Excellent JOB!!!

Giridhar Muralibabu

These guys were awesome. Just walked in to change all four tires and it got ready in couple of hours.. with good discounts

Patrick Taber

Fast & very efficient service, reasonable cost. I will continue to due business & recommend them to others.

Jonathan Rice

They found the nail in my tire and was able to patch it. Fast service thank you.

Fred Winslow

The work was done well. They are not cheap. They are always busy. So pack a lunch you will be waiting a while.

Cathy Kimmerly

It took us 8 and 1/2 hours with an appointment to get a brake job and shocks we were there from 10 a.m. till 5:05

Brad Myers

Purchased a set of BF Goodrich Tires for my 2005 Ford 150. When i arrived I specifically asked the service person if the tires I receive will be manufactured in 2018. Its important to me as I wanted to get the full 6 years out of the tire as I don't drive this car much. He stated they would be. If he had told me they were not i would have waited until they received some 2018 year tires in stock. When I picked up the car 2.5 half hours later (why it took so long is beyond me as it wasn't busy by any means) I noticed all the tires were manufactured in 2017. If I wasn't in a hurry to get my kid from school i would have told them to remove the tires and keep them!! Very disappointed. I recommend customers go to elsewhere.

Pamela Campa

Went in for oil change, set appointment. Finished 2 1/2 hours. They were very busy. Can't imagine the wait if I was a walk in!

DeAndre' Baker

WORST customer service in the history of customer service. After reading several reviews on this location, it seems to be a consistent occurrence that the mechanic(s) shows up to work late? Why are they still employed? Service attendants walk around lazily, without alacrity. Front desk attendants quote outrageous prices without even knowing the scale of work. $300-$500 for brake pads? That's not only willful ignorance, that's pure ignorance. How do you NOT know your own prices? You work there dude!

ken home

Over 3 hrs for a job that should take 1hr.. bought tires 10 months ago went in for an already paid for rotate balance and alignment and 8 other vehicles were In And out before me that came in after me.. when I told the manager my frustrations his reply was what would you like me to do... I bought 3 sets of truck tires there in the past year and each time was worse than the last..I will never go there again

Tony Forzaglia

Easy to schedule. Got me right in and out. Very satisfied with this store. Luke is always helpful and friendly.

Ken Mulry

Had appointment for 1:00. Car never went in until 1:25 and took an hour to the the oil change. Staff is nice and all but should take 1+ hours for a simple oil change. More staff needed at this store.

Kelsey Jarvis

An hour+ for a scheduled oil change and tire rotation. Still waiting. Ridiculous

Davi Marshall

The prices are kinda high but the service is good

Dee S

I made an appointment for an alignment on 4/28 and when I arrived they stated, " the technician that performs alignments did not show up today". I was upset that no on reached out to me to cancel my appointment. This is unprofessional when you have a scheduled appointment.

Jon Ivan

I went in for an alignment. I used to be na ASE certified mechanic. They calibrate the alignment machine at least every 3 months and did a great job on mine.

Philip Amorgianos

No urgency for our emergency: We were on our way home to Florida from the Grand Canyon and had a tire crack. We explained that we needed to get back on the road quickly because we had another 6 and half hours to drive. They admitted that they were backed up and the wait was a few hours. The price was reasonable, but instead of expediting the work, it was four hours before we were back on the road.

Nora P

Total rip off. Change in management and entire staff every few months. Warranteed work is a joke. Have to keep explaining the entire story to new staff and they still dont fix the problem. Never have anyone available to inspect and sticker your vehicle. 1 guy who can inspect and he shows up when he feels like it. Broke several appointments with us. Never going back. Waste of time and a whole lot of money.

David Colardeau

Staff is friendly but the service is slow even when you book an appointment. They don't always follow through on things they are supposed to do. Overall I have had a pleasant experience and its been better than most service centers that I have visited.

John Martinez

Service stinks charges are a rip-off quality of work non existent

Yanabah Jaques

I never do reviews but after the hassle they went through to get my flat tire fixed, I think they deserve one from me. I had a flat, and for multiple reasons was unable to get it to the shop. They weren’t too busy at the time and so were able to send someone out to my house to put a spare on for me and get it to the shop. Keep in mind, they don’t have a mobile service, they were just friendly enough to do so. I have an older car so they had trouble getting the spare off the bottom of my car (it was corroded) and also had to jumpstart my car after it died unexpectedly. After this, they only charged me for the tire and labor it would’ve required had I taken it to the shop myself. Wouldn’t even accept a tip. They were very friendly and gave advice to me where I needed it. I’ll be going there now for my tire needs.

Paul Locke

Don’t waste your time. Went for an oil change, they told me my rear breaks were shot...sure. Considering I just had them done less then a month ago, I wasn’t thrilled. I brought it to my father in laws shop...breaks are still like new.

Jennifer Clayton

Mike Avella and his team are friendly and reliable. I drive out of my way to go to NTB, because it’s the only place where I’ve found such trustworthy and knowledgeable people. You can tell they truly care about their customers, I highly recommend going to them for your tires and service needs!!

Melissa Tavares

Amazing customer service and value. They were extremely accommodating and considerate of my budget, did not try to upsell anything I didn't need. The place is a little bit of a drive for me, but it's worth it to be treated like a person instead of a walking ATM. Highly recommend!

Mr. Kris Kumaroo MBA, MS

Made an appointment, they were on time, completed the work in the time stated, and upheld their plans they upsell you. I will be buying my next set of tires here in the next few months.

Desirea Maldonado

Super fast and super friendly staff. Mike Avella made sure everything ran smoothly with getting my alignment and quoting other services that will be needed in the near future. I most definitely will be back to this location for further servicing!

CraftyMine

I got my Tires in the morning on 02/10/2018. I was very Happy with the pricing and how they went thru the the Pricing list with the monitor facing me so I could see everything they were checking off to be completed. They completed the work within the time they said and called us when it was complete. On Check out, they doubled checked the work. They were friendly and Nice. NOTE: I had read past reviews and was watching for any problems. There were none. Very Happy with the Service. Thanks.

ELLEN AMES LAPINSKI

Great place for an oil change. If you make an appointment you will be in and out

Mark Langlois

Great competitive pricing and very accurate frt end alignment

Kathleen Arthur

They saved us! Here for wedding, getting ready to leave Sunday morning, alternator went out. Found the part for us Monday morning, headed back to NY that afternoon. Friendly and professional.

Eden Improvements

not sure what bad things I can say. Cause even if things go wrong they always leave time to fix the issue addressed. I have brought over 7 costumers there and no issues. sometimes the material price can be crazy but the rate and the work done is great. Keep up the good work But now who ever is running this place needs to be fired every one sits there and says they are busy. Went down the tubes with the new staff

Kai Cutler

Went in to get 2 new tires and they did it, no problem, but after getting on the highway (20 minutes after getting tires) my low tire light came on. Turned around and they fixed it but when I got my car back my open door/trunk light was on so I went and checked and it was my trunk. They had 0 reason to be in my trunk. Overall I am dissatisfied with my experience and most likely will not go back.

Kelly Decollibus

I just want to say that I had an amazing experience with NTB Salem Nh. Not only did the mechanic Chris Carrell pick up the phone to discuss and answer my question that I had, but he said I could swing by and he could check it out quick. ( This was after I called a car dealership who did not pick up or return an email or voice mail message). I swung by 5 mins later. He actually walked out and met me at my car and took it for a test drive. He then put it on a lift ( all free of charge) to check issues. He had me come in and Physically showed me what the leak was I was seeing and was honest about costs If I chose wanted to fix it or even really needed to. I decided to let him do my oil change which was over due and was a Low price. He called me in to see a busted sway bar, but didn't demand that I get it done there. He Got me a very fair quote to compete for the business ( although I was already sold because of how professional and "real" he was). I decided to let him fix it so I scheduled an apt for the next AM and cancelled the dealer apt I had.. Chris had my car completed in 2 hours! Best experience i've ever had. Two sway bars installed, rotated tires, alignment. He even checked to see if A part I had in before was still under warranty. He was honest with the hours it took for the job even when some places say that mechanics can charge for up to 5 hours for that replacement. I'm very happy and saved a lot of money. Plus it was quick as I need my vehicle for work. Thank you Chris Carrell- I'll be back.

Ervis D

I had an appointment today at 10:00 am and all I was getting done for my car was a wheel stud replacement which is not much work at all. It took them 5 hours and I waited in their building for 5 hours for them to only tell me they "repaired" my studs and couldn't find a new one. They ignored me and totally gave up on me and let me sit there for 6 hours. If I was to go to any other shop, I would of been out of there 1-2 hours tops even with parts being delivered that they needed. One of my worst experiences of going to auto shops was going there. I am very disappointed and when I told half of the things they told me to the people at Advance Auto, they laughed. Thank you for wasting my whole day and charging me for barely any work. You guys are a bunch of jokes. I will submit a complaint to the corporate office in Florida. I will never go back, and for anyone else, save your time and money and go somewhere else, you will not regret it. I was there from 10-3, just let that sink in...

andy nitschelm

Went to have a tire leak checked on our Tesla Model S. All was going well until the worker took the Tesla for a joy ride. Unfortunately, for the worker, we were tracking him on our Tesla app on our iPhone driving around the Newington Mall area. When he pulled the car up to us he stated he was just driving it around to reset the tire pressure sensor (it resets by itself). Funny, the Tesla has an energy usage screen that can track spurts of high energy, meaning the petal was to the metal during most of his 4 mile tour. Not cool!