Reviews of Ace Tire & Auto Service (Tires)

Abanaki Frost

Terrible tow service. Charged my card and didn't even get me un stuck.

Tess T

Taks to long

Brian B

Great service had a small issue that was fixed.

Jesse Webber

Complete ripoff. I will never willingly let them touch another vehicle of mine so long as I live. More then happy to take all your money but won't work with you at all if you need time. Instead they will repeatedly threaten to charge storage fees and file for the title on your car.

Sarah Knights

Done tons of work for us always best price and job well done!!

rob hersom

Best place in the area for towing and auto repairs as well as body work. Fast service and reasonable prices.

Jennifer Rivera

Took my car to Ace Tire to get front brakes & rotors replaced. The labor description reads that when replacing the rotors, it includes repacking the wheel bearings. We accepted the quote. The car needed to be inspected, their results to pass required: Replacing front brake pads, rotors, back tires, side marker bulb - passenger side & alignment. We gave them the green light to pass inspection. When we went to pick up the the car, he gave me the keys & I paid them. Walked to my car, started it, before I shifted out of park, I noticed the front passenger headlight was out. I turned the car off, went back inside. explained the situation to the mechanic & he said, "It was working at 3:00pm when I inspected it." Noticed that the headlight cover for the driver's side was popping out of place. When mentioned, he said that it was sealed & would be okay. Um, NO! It wasn't like that prior to their shop! Walked inside, & told the receptionist, he said, "Okay, What am I supposed to do? We're getting ready to close, you'll have to come back tomorrow". Scheduled for me to come back the next day. when driving home, I noticed a loud humming noise from the front. Drove to work & noticed a clunk sound when turning corners. We called the shop to give additional concerns, the receptionist had a poor attitude & said, "The headlight must have blown when she left." Told him that I hadn't moved the car. Went in the next day, gave keys to the receptionist & he said he was going to have the owner look at the car. I went to sit down & heard him list off my complaints to the owner. He replied with a loud, "I've heard that one before"! Then took the keys sighing loudly. He came back in 7-8 minutes later. Said, "The clunking noise is right front wheel bearing. The humming noise is from strut mount starting to bind up. The front right low beam is out". My vehicle had never made those noises prior to me bringing my vehicle there. He said that complaining to him was useless & bulbs blow out all of the time, that I started my car, and it blew. Just like if I was to walk into my & flip the switch, a bulb can blow. I responded with, "How is that not a coincidence that it was working when you got my car & I start my car, and it's not?" He proceeded to tell me that I would have to pay for it to be replaced. I should not have to pay for them to replace a bulb that was working when I left my car in their care. Especially after trusting them to do $700 worth of work! I He said that these were previous issues. When I asked him why I had never heard the noises before, & why these specific issues weren't mentioned to me the previous day upon inspection, he got angry & started to raise his voice that he was allowed to pass inspection with these issues. I had never heard those issues before. I would have mentioned them the previous day. How is it that BOTH noises were an indication of things that were in fact wrong with my car, now? How are these things not noticed while on a lift, being thoroughly inspected? Why were they not mentioned the previous day while fixing everything else? Because, these issues did not exist prior to visiting Ace Tire. I told him that I trusted his shop, & they completely inconvenienced me, & created more issues. He said he would not replace my bulb & when I mentioned filing a complaint with the BBB & the state inspection legislation office, he laughed & said, "Go ahead! Who are they going to believe? You can't prove nothing!" Now I'm without a front headlight & have to get more things fixed on my vehicle due to the tampering, or uneducated mechanics. *I have 4 kids, all in different schools, my car is my lifeline, as well as theirs. I have receipts upon receipts to show that I maintenance my vehicle regularly, and 90% of the time, when a recommendation is made, it gets fixed! ***I WOULD NOT RECOMMEND DOING BUSINESS HERE!!!!*** They refuse to fix an issue that happened under their care. Something as small as a bulb! That is NOT customer service!!!!

Jay Bennett

Horrible place. They will make more problems so they can fix them for more hours. Rip off!

Zachary Golder

I don't expect mechanic to have an amazing customer service skills but this was the worst experience I have ever had in my entire life. The man behind the counter literally laughed in my face and mocked me. People go to a mechanic to get expert advice, if we were able to do it ourselves and they wouldn't have a job.

Braddah hale

Good. Honest. . Fair

Charles Hovasapian

I actually own an auto repair facility/gas station in the Boston area and these guys saved me after I got a flat tire on 95 right before their exit. It was 4 o'clock on a Friday but these guys did not hesitate to help, even though they were busy. I would not hesitate to get my car worked on there, even though like I said, I own a similar place. I read some of their reviews and I would say take the bad ones with a grain of salt, it is not easy working on people's cars and keeping everyone happy. Happy to know there is a place away from home who is honest and can help if I'm in a pinch.

Philip Butler

These guys are great! Very fair with pricing and incredibly kind to work with. Highly recommended!

Matt Butler

Been going to these guys for over a year now, they're always reasonable and they get the job done right. They even take the time to try to find the best deal they can on parts. Every time i go to these guys i'm reminded of why i keep coming back.

Ben Mathieu

These guys are just amazing! couldn't ask for better customer service. I've had a rough time with our car over the past month or so we were in an accident they worked with our slow as he** insurance agent to speed up the process of getting our car back. I then brought it there to get an inspection after paying for repairs I was all good except for a tire that wouldn't pass. I didn't have any cash left to get a new one so they found me a used but good one out back and gave it to me only charged to put it on.. last week my power steering return line got a whole in it. my wife had to drive to work that night and I was nervous she wouldn't be able to get there. I called them up and explained the situation to them they had me bring it in and had it fixed in just a few hours. These guys are FAST Friendly and Honest.

Brandon Phair

These guys stand behind their work and that's most important to me! Patrick gives fantastic service. Thanks!

Jessica Cook

Tried to change me for work I did not ask for and they didn't ask me before they did it. Also tried to tell me my brake light was out and wouldn't give me an inspection, only to get it home and find out there was nothing wrong with my brake lights. Went back a week later having done nothing to the light and they passed it and charged me again for the sticker. Not a happy customer, I would give 0 stars if it let me. I do not recommend!

Tanya Allen

I've used Ace personally quite a few times and I also use them for work. They are reliable, quick and friendly and always do a great job.

Gary Gray

Great people

Chris Rivera

My family has been going here since it opened in 2005. After my experience today, I will NEVER go there again, I will NEVER recommend them, and I will make sure to tell my experience to MANY PEOPLE. You don't treat your customers this way. Especially the loyal ones! NOT RECOMMENDED.

Stefanie Pooley

The service is knowledgeable and quick. The people here are friendly. I get a lot of work done at this shop, so I would recommend it to anyone. However, the price is high. They can take care of pretty much any issue your vehicle might have.

Lynn Farnham

They are amazing. They are quick coming to your rescue. Rob is awsome on the tow truck . Very respectable Honest. Their service does not have enough stars. Just saying. I would call no one but ACE TIRE !

william WOLTMANN

Got me in as soon as I called and they fixed my belt tensioner in 30 mins for a great price.

Paul Bolduc II

Ace Tire & Auto Service towed my car on a Sunday, and left it at their shop until they could fix it the next day. Mitch, the guy who towed us, was very nice and polite. Rob, the guy I talked to on the phone was great too. My car was repaired before lunch the next day. I am not from around Waterville, but If I were, Ace Tire would be the repair shop I would continue to go to. Thank you.

Craig Parker

They are wonderful and price is reasonable and I won’t take my cars anywhere but to this garage!

Nikol Nolton

I was hit on 95 by another motorist, my car was towed to there lot .. If I could give them a 0 .. I would .. they were rude .. disrespectful .. I will NEVER use there services again!

Nicole Spencer

Awesome place awesome staff

Jonathan Hughes

Don't hesitate to let Ace Tire take a peek when next your coach develops a squeak, a bump, a shimmy, a shake... or any effect a vessel may make when it sputters up or begins to break! I'm a poet and didn't even know it! But I digress, this is becoming a mess! These folks are great, and their work's top-rate! I've been dealing with Ron, Jeff, Mina, Mike..all of their employees I do like! Confidently I give a grade A report. They'll treat you well at their mechanical resort. Let them become your car's favorite haunt. They'll surely not leave it a touch left for want!

Michelle Boucher

If you are in need of a tow truck, I highly recommend Ace Towing. They are quick to respond, professional and reasonably price. I would not hesitate to call them.

steak 1

Ace tire did a fantastic job rebuilding my car after I hit a 208lb buck .it totalled the front end...it. Now looks and runs like new...and they did it in record time..thank you ace tire for A+ service.

Robert Bouley

I had body work done with a custom paint job. They did a great job at a good price. You cant tell where the work was done other then the great paint job.

Pearl Oreah

When we just moved to Waterville, we went to them for some repair. They never show you the parts and say they threw it in a box of old parts and don't know which one is yours. How convenient! Second and last time we went to them, they had to call the parts supplier. Both my husband and I overheard clearly that the part cost 100 bucks and after the call a few seconds later, the guy told us only the part costs 400 bucks. We left! BEWARE - they will SCAM you big time. Update: Of course, you won't be happy with the review. If I got scammed by 2 garages, it is my duty to report it, whether you like it or not. People need to know or you guys need to start being honest. This is hard earned money that people spend at your place. Fortunately, we were able to find someone honest in town and used his services ever since. By the way, we used your services in early 2017 when you still had your car dealership.

Patrick Pouliot

Fair, honest, considerate service and responsible prices.

Dahir Muktar

I trust these guys with my car any day. I have been going to them since day one. They tell you exactly what is wrong with your car and fix the problem and you will never have that issue again. Very nice and honest group and guys who car about the customers and are looking out for them.

Megan Lee

I absolutely love AceTire! They have been great to my family, myself and wallet! You can not go wrong choosing AceTire as your Garage! I feel they deserve a 5star rating I’ve had nothing but great experiences everytime I brought my vehicles in!

Abe Hale

Great employees, great service, and a great reliable shop. They have been working on mine, and my families vehicles for years. Incredible people doing a great job!

Kacy Boutot

These crooks charged me $250 for a $130 retail mass air flow sensor they put in my subaru. These places get big part discounts so I can't say exactly what they stole from me with their mark up. Even if it's only the mimimum of $120 it's egregious. $832 was my bill for cleaning the catalytic converter, 4 spark plugs, a battery, and my solid gold $250 mafs! Never again. They will steal right out of your wallet while smiling at your face.

Gato Guevara

Found shop personnel very rude and unprofessional. They put the wrong anti freeze in my vehicle and they miss diagnose my check engine light problem. WARNING DO NOT LET THESE PEOPLE NEAR YOUR CAR. THEY ARE A BAD BUSINESS FOR MAINERS.

Justine Rumaker

I had John as a tow truck driver. He was very helpful and just awesome all around! Thanks again, John. From, the girl with the Doberman and the Jeep!

john roberge

They always do a great job!!

Paul Labbe

Employees have attitude and better off going elsewhere.

Rick Podkowka

Just had a lift, fender flares, rims and tires done on my toyota tundra and i couldn't be happier. Abe and the ace tire crew did an awesome job. If you are getting work done Ace is the place.

Rob Hersom

The best place in the area if you need a tow and to get your vehicle repaired. To the "teacher" that left a negative review based on an excuse your student gave on why they weren't prepared for school. You are seriously leaving a negative review about a business you have never been to or had any dealing with what so ever? your basing a review on a false story you was told 3rd hand? i thought reviews are supposed to be written about actual dealing you have had with a business and NOT a story made up by a student of yours. i guess "the dog ate my homework" excuse works in your classroom.

Crystal Harris

I ended up going off the side of the road and messing my car up pretty bad. This tow guy, pulls over and offered assistance. So nice. He was great. He brought my daughter and I to McDonald's so we could wait for a ride home, and he brought my car to their shop. The shop guys were so nice and helped walk me through the process (I've never been in a car accident). Answered all my weird questions. They were super quick about working with the insurance company and getting my parts ordered right away. The office called me to give me updates and progress statues. These guys are great. I'd do business with them more often if I lived closer.