Reviews of The Tire Choice - Formerly Twin Tire & Automotive (Tires)

Rogers Armstrong

Great service

DEATH/MAFDET 3333

I've worked for them an I witnessed the service myself great place for your car

Bob Stuckart

Honest and extremely capable.

Courtney Christina

Great service, great deal! Josh was awesome and helped my family out in short notice and gave a military discount!

John Smith

I had one flat tire... and as you know it is hard to find a good trustworthy auto shop in New Orleans. From when they first answered my call to the moment I drove off the lot Twin Tire & Auto Care Inc handled everything professionally. They did all the work that I asked for. The waiting area was very clean, and other customers seemed to be just as satisfied with their work. Overall, I would recommend this place to anyone who needs tires, and all the way to some of your basic maintenance needs.

Tracy Jeffcoat

Awesome personal service. Staff is always friendly and helpful.

Melinda Brown

Love the guys here! Excellent service!!

Brian Whitaker

I paid a ton for oil change, thermostat & radiator flush! 523.00 big ones!!!

Dagny Krogh

Always courteous and professional. I have done business with them for years. Good work and prices.

John Giattino, CHA

Service Writer (Store Manager) was excellent! Tires that he recommended seem to be a good choice for my car (Bridgestone Ecopias). Service Department Mechanic left greasy handprints all over my driver door (inside and out) and steering wheel, including grease on my fabric-covered center post!!!! Tire Pressure Sensor problem was supposed to be diagnosed and repaired, but that was neglected by the Service Department Mechanic. Car seems to vibrate at 70 mph since the new tires were installed. Will return to the store when I have time. Will continue to use and recommend Twin Tire because of how friendly and honest the people are (I own 4 vehicles). Thank you.

Ernest Beyer

Knowledgeable service and fair price.

Monique Thompson

They will damage your vehicle and will not take responsibility for it. Should've followed my first mind.

ZarkTiny .

Trustworthy on rates and repair quotes. However quality of repairs must improve. On more than one occasion I've had to return to address a repair that was not completed correctly. To their credit they never tried charge for the repair correction.

Cynthia Burns

Friendly and knowledgeable staff. Made me feel right at home.

Lisa Leone

The service was great!! The service manager greeted me when I walked in the door, explained everything I needed to know, and answered all my questions! A-plus service!!

Matt Allen

Great Family Business. Trustworthy and Honest

Mark H

Great customer service and concern for safety. I live in Michigan, but had a damaged tire on the way to New Orleans. Once I arrived, I found the closest tire store to my hotel…Twin Tire. You never know what you're going to get went out of town, but it was clear from the moment I spoke with Richie over the phone that they were an organization dedicated to CustomerService. Great experience, quick and thorough. Thank you!

Maria Rivera

AWESOME

Miss Kdm

These people give great customer service but that's about it. They do not stand by there work. I went there for a wheel alignment and my car ended up having more issues. When they finished my wheel alignment my car started jerking really bad. When I told them about this,they told me your car was like that before you came. My car was nor jerking before I came. If my car was in such bad shape, they should have told me and let me decide if I still wanted them to work on my vehicle. They do not stand by there work. People be aware.

Yvette Bergeron

Service was great!!!

Andy Williams

I don't like dishonesty/deception. Using coupons is a scam there. They jacked up the price I paid to 50% over the coupon price (Taxes are only 9.75%) with bogus fees: 'Shop Supplies, Waste Oil Disposal, etc. I eventually paid their 'Regular Price' after they added all the fraudulent fees... I've never seen this at other auto repair shops when I have used coupons.

Johnathon Christen

I stopped there for a price quote and they wouldnt help me unless they charged the 100 to "find the problem". Don't waste your money.

Beautifu-Brenda Pittman

They fixed my car at an affordable price explained to me what was wrong and how to prevent the problem in the future the staff was very friendly

Grettel Cortes

good service!! always

Ernestine Fisher

I have always brought my car here. I just trust these guys.

Jonathan and Heather

Great service and team, family operated. They provided free shuttle service to and back from my house for free. I also feel they went out of there way to be sure to offer the best price possible and looking out for my best interest. I recommend them before you try anyone else in the West Bank.

Greg Flick

Awesome people who really take care of all your automotive needs.

Gretal Kinney

I had my car towed there late one evening by AAA after a break down. They fixed it the next day. They started by checking the cheapest/easiest fix first, even though that's not what the tow truck driver thought it would be. And they were able to get my tires replaced, too, because I needed that as well. Very professional and courteous, they made an otherwise unpleasant experience (a vehicle break down) seem altogether not that bad.

Lynn Roberts

Great service and timing! Richie is great, as is the service crew.

Daniel McMullen

Best customer service anywhere in the metro area. Always come through and prices are always the best. Do not try to sell you what you do not need. Highly recommend.

Jeff Lukas

The best in the business

marilyn banks

Just great.

LEDA MIRANDA

Very happy with their service. Excellent customer service.

Angela Dennis

Just Love, lOvE, LoVe em.... I destroy my tires before I ware them out... They fix my tires and dont tease me about my eccentric driving.... I just love em..... The best......

Christopher Polizzi

The best deals in tires on the Westbank

Brian Boyd

Rude representative of business

David Irthum

They are honorable and the job right the first time at a reasonable price!

DUANSCHELL SMITH

I visited this establishment on yesterday and was told I couldn't get a tire repair (plug) and to return on today. I would guess it would have to be because of their customer volume. I returned today and the technician informed me that my tire was damaged beyond repair (I had a flat from a nail). He also stated I must have rolled on the flat too long, (I didn't) so he suggests that I purchase a new tire. I purchased 4 brand new tires from this establishment a little over a year ago. I'm not a tire technician but I do believe that no nail big enough can damage my/a tire beyond repair to the point where I am purchasing another new tire a year later. Besides buying one new tire would off balance the 3 fairly new tires. Needless to say my tire was repaired with a plug and a patch. I'm not sure what happened to the pin hole of a nail when I brought my tire in to the beyond repair hole I was informed about after the technician serviced my tire but I definitely do not trust this establishment to do anymore work on my tires.

Carolyn Dufrene

My husband's company uses Twin Tire for all of their company vehicles and we use Twin Tire for all of our car needs also. We really feel like we are getting excellent service for a fair price!

Crystal Turner

**A tire patch and new stem at Twin Tire & Auto Care cost $24.94. Fantastic price. Maybe a little too good to be true. You get what you pay for and in my case I drove away incorrectly calibrated and cosmetically damaged** On September 11th I went to Twin Tire to pick up a Lincoln and drop off a Beetle that needed a new tire stem and a patch. When I walked in Richie stated that the vehicle parked next to my Lincoln was just stolen out of Twin Tire & Auto Care parking lot earlier. Richie stated the Beetle would be ready in 30 minutes. Inside the Lincoln, items thrown a muck, consoles and glove compartment left ajar, all of the change cleared out with the empty containers thrown on the passenger seat. I informed Richie that the Lincoln was a victim of a crime as well. Richie shrugged his shoulders and said sorry. I understand there is nothing that could Richie could have done at that point. It just feels irresponsible to leave customers vehicles unlocked and vulnerable unattended. About an hour later I returned to pick up the Beetle. It was still in the same parking spot that I left it in. Richie was no longer there. The man at the other desk stated that they haven’t started working my Beetle. I told him that was a bummer because I have things to do. I didn’t get the impression the deskman cared about the work plans I made around the timeline they provided me. About 30 minutes later a technician, referenced as Lee Roy on the paperwork, drove my Beetle into the shop. The Beetle was front row center behind a large plexiglass window facing the fight side of the vehicle. It took this technician an hour to replace the stem and patch a hole. The technician ate Cheetos and was extremely distracted by other coworkers the entire time he worked on my car. The technician started to take off the hubcaps on the wrong (front) tires. I interrupted the man working at the desk to inform him that the technician was working on the wrong tires and I am now running very behind schedule. Without even turning around to look at the situation taking place right behind him, the man at the desk informed me that the technician was just checking the tire pressure. I informed desk man that the tire pressure can be easily checked with the hubcap in place. He couldn’t be bothered to assist the only customer in the shop. I was obviously uncomfortable with the situation. The situation of this technician not paying attention to my car as he worked on it. By the time he finally finished the job it was storming outside and I couldn’t check the craftsmanship. The next day, September 12, I dropped my Beetle off at the Volkswagen dealership to have a speed sensor and the ignition button replaced. Parts had to be ordered. I picked my car up from the VW dealership on Tuesday, September 18. On Monday, September 23rd, A caution light illuminates on my Beatles dashboard, there is a tire problem. I don’t put many miles on my Beetle, I’m not surprised it took a couple days to register there was a problem. While it states on the Twin Tire & Auto Care invoice “ ((SET AIR in all TIRES to DOOR SPEC’S))”, they in fact didn’t do that at all. The Twin Tire & Auto Care technician put 55 pounds of pressure in low profile Beetle when the door specs obviously state 29 PSI. Only the rear tires had incorrect PSI, the only tires Twin & Tire Auto Care worked on. Then I saw the damage. Cheeto monster tire technician had carelessly attacked the chrome VW emblems on my hub! My heart sunk! I love this car and I take great care of it. I got nervous when I saw the flathead screwdriver in the technicians hand. But surely this trained tire technician knows to remove this hubcap you need a 90 degree pick tool….. There are two very noticeable flathead screwdriver wedge marks in the chrome on the center of my Beetle’s back left wheel. Richie claimed he ordered replacement caps on October 8th and he would call me when they were in. Its January 1, 2019. I never got that call. Twin Tire & Auto Care is not to be trusted!

tiffany McCall

They r GREAT !!!!!!!

Jhön Vènt

I have been coming to this shop for years with three different cars and only had trouble once. That is a good average in their favor.

Trista Blindauer

Friendly & fast! We will definitely use them again!

Peter Cailleteau

Been going to them for years always had great service from them

Marcel Jack

Always friendly, reasonable and speedy service.

Michael Hemelt

Went there on 10.3.17 was scheduled at 3:00 o'clock for an oil change since they advertise a 19.99 oil change online. (This deal is still online and states it at any location and does not say labor is an added cost)It should be noted my appointment was made the day before. It took them thirty minutes to take my vehicle in and probably another 20 Minutes after that start the oil change. In the end it was 4:30 before I got my vehicle back. They did change a rear bulb but if that's going to be a tough job, don't offer to do it. Further I assume the owner operator of the location since his kid(s) were there stated we don't offer a 19.95 oil change yet it's still on the website and I've taken screen captures. I ended up paying $25 for a 1.5 hour long oil change. I should have hired 5 minute oil change for their conventional oil change and saved a hour twenty minutes.

K.G.G NEVER SWITCHED-UP

They will find any problem or noises associated with your suspension..

Michael Culotta

Good Prices.. Very helpful

Augie Spicuzza

Luigi always provides great customer service...thank you!