Doesn’t deserve a 1 star.....needs a zero!!!!!
I have had the worst experience with a mechanic shop ever in my life today at Gene’s Tire Center in Franklinton, La. I was treated the worst I’ve ever been treated in my WHOLE life by the owner of this shop. I am not from Franklinton and currently living here for school. I have a 2016 Honda Civic that has never been in the shop for anything, still very new. For a few weeks, I have had my low tire pressure light coming. I narrowed it down to my right passenger tire. After Gene’s Tire Center patched the hole from a screw today, I looked over my car to inspect it before I left just like anyone else would do. Not thinking I would find anything, there was a huge scuff from the mechanic opening the door and hitting it on the rack and my rim on the tire that was worked on is now ate up and scratched around the edge. I brought both things to the attention to the ladies up front when they sent this man outside to look. All he kept saying was “that little scratch?”. I told him it wasn’t little and showed him. He denied it and said it wasn’t there. I told him that my car has never been in a shop repairs nor had tire work done. After going back and forth with this man, he started to yell “sue me, whatever! , now get off my property”. At this point I had already paid for my services. He continued to SCREAM at me, putting his hand in my face. I repeatedly asked him what his name was and if he was the owner. He just ignored me and kept screaming that all I wanted was something for nothing, which is not true at all! I corrected him when he said that saying that all I wanted was my vehicle to come out of the shop the way it went in!!!!! He continuously got in my face and said that I should just go and do a review online “or whatever we do”. I guess he’s referring to “we” as in younger adults. I did tell him that my dad has owned a vehicle diagnostic shop for nearly 15 years and I have worked up there and we would NEVER treat a customer the way I was treated today!!! I am purely DISGUSTED with this company and the owner of Gene’s Tire Center!!!! DO NOT WASTE YOUR TIME NOR YOUR MONEY THERE!!!! I understand things happen in a shop and mistakes are made!! This was no mistake, this was an act of carelessness! If compassion and customer service was shown in this situation, I would not be writing this review!!! Like I said I am DISGUSTED, I was treated like scum, like a dog, I was treated so BAD. I still can’t believe it!! DO NOT GO ANY GENE’S TIRE CENTER LOCATIONS!!!!