Reviews of Gateway Tire & Service Center (Tires)

Daniel Johnson

Nice place friendly people

Claude McCready

Picked up wholesale tires there good service

G. Hughey

Depends on if you get a knowledgeable mechanic or not.

Carol Smith

Always takes great care of our cars!

Star Jones

Had a great experience, everyone helped out very professional and didn't try and take advantage of me or my pockets definitely going back if I need anything else done.

David McCulley

Be honest with you I think they take care of who they want to and they don't take care of your card away you should

Nick S

I called ahead of time and was told it would they would get me right in. 2 hours later to rotate tires.

T d

They do good work here. Get there early.

Redmon05

My wife took her ‘16 Toyota Corolla to this Gateway in Lakeland, TN on 08/10 to get tires installed that we purchased online. Before she went there, she was quoted a price of $35 per tire mount and balance by phone. Since she had to wait a while, I stopped by to pick her up. To my surprise, she tells me that she was told a price of $300 plus for installation, stems, “rubber seals”, etc. I told her there is no way she’s paying that. This was the first time for a new set of tires for her bought new car and her sensors shouldn’t have to be removed from the wheels. Sales guy “JJ” said “the customer has no choice but to buy new seals”. Why if you don’t need them and not having any air leaks? Later, we get a call stating that they “hear something rolling around in the tire” which they believe was a broken sensor and they quoted us a price of $80 more for a new sensor from NAPA plus programming for something they weren’t even sure of. Sounds suspect. We never had a TPMS light illuminated which I’m sure would have came on if the sensor was broken before we brought it in. I told them do not replace the sensor and end up paying $198 to get her car away from that place. Before we left, the tech approached us and told us that it was a totally different rear tire that had the broken sensor than what the sales guy “JJ” stated. Two different stories. We left and took the car directly to Toyota and got the broken sensor replaced professionally. The Toyota tech looked at the broken sensor we brought in and said it was highly likely that it was broken by the person who installed the tires at Gateway - which I believe is what happened. I go outside this morning 08/11 and check the tires. Gateway installed one of the front tires inside out and now we have to take it back again. The tires are marked on the sidewall for mounting instructions and apparently no one at Gateway checked to make sure the tires were mounted correctly. We’ve done plenty of business with them and after this issue is finally corrected, we will never go back. Probably won’t even take it to them to correct since it’s proven they have no clue and their motivation is driven by getting as much money out of you to make their numbers look good because they think you’re automotive illiterate. Stay away from this incompetent “tire service center”. They don’t “go the distance” but you will and it’ll cost you.

Demetrius Person

Great service and a friendly staff! Thanks!

matthew davis

No wheel weights were installed on a 35x12.50 x 20 tore on a 2015 GMC 2500hd truck after taking it to this place for a free balance and rotation. I would highly recommend going somewhere else they have cost me 2k in tires and now I have rear bearings going bad. DO NOT GO HERE IF YOU WANT YOUR VEHICLE SERVICED RIGHT.

bob smith

Dishonest and incompetent. Brought car in for 4 wheel alignment and new tires. They up-charged for nitrogen without asking or even notifying. As for the alignment, any competent alignment shop will inspect your suspension and steering components prior to performing an alignment to ensure that it will remain in spec after driving it off the rack. These guy don't. They'll do it and just hope you don't come back before the 30 day warranty ends. That's assuming they even perform the alignment in the first place. In my case the sales guy was informed that the rear end was surely out of alignment because new adjustable camber control arms had just been installed to replace the oem non-adjustable ones. After the supposed alignment, the car fishtailed wildly at highway speeds. Clearly the full 4-wheel alignment had not been performed properly if at all. They did not provide an alignment printout. Took it back to another location in the same chain where they performed the alignment again. They claimed the alignment specs at the Hwy 64 location must have been "read wrong" because all 4 wheels were all over the place according to their machine. It sounded to me like they originally aligned only the front-end but not all 4 wheels if they even did anything. The sales guy said they even had to cut the front struts to get camber into spec. Who knows what they really did. The printout they gave me (had to ask for it twice) showed that the alignment specs were the same before and after the alignment. The car handles notably better now so they likely fudged the "before" specs to cover up the Hwy 64 location's gross incompetence and/or negligence. I will avoid the entire chain from now on.

Dave Hilton

Everyone has bad attitudes and after working on your car they wanted to add more fees to your bill! I would Beebe go back to them at all!

Best Pawn

Really good service

Ed Farler

Great service. As usual.

michael mcbride

Great service great prices always a great place to go for all your automotive needs

Noah Shrader

We always choose Gateway to work on our cars. They always diagnose and correct issues at fair and affordable prices. I always recommend them!

John Fields

I really like Gateway, always helpful & fast.

June Bug

Great service. But their tires are too expensive

Debi Gail

First come first serve. Can be slow. Overall good service.

Mr. Cornelius Mitchell, Sr.

One of the most trustworthy auto shops I've ever been to. And now that my daughter has an issue with her car they're the only ones in town that I'll refer her to

Juan Ramon Recondo Rodriguez

Buen trato y muy profesionales. Excelente servicio.

Michael Jones

Staff was very friendly and knowlagble. They where very busy so i did leave my car for a flat repair. JayJay has always been good to me and he is the only person I will see.

William Kendrick

I was at Gateway Tire in Lakeland Tn on today’s date at 7:30. While I was there I bought 4 new tires and had an oil change done. While I was waiting the tech pulled my truck in to change the tires, while he was doing that I watched him talk on his phone for a few minutes. It took him 2 hours and 45 minutes the change the tires and change the oil. I asked Jay Jay what was takeing so long and he said he would see what was taking so long. When I told Jay Jay what I saw he did state that he would handle it. The last time I was in there and this same tech took just under an hour to do a flat repair once he pulled it into the shop. Normally I get really good service when I go to any Gateway Tire. I just felt this needed to be said.

Amanda flynt

Usually I am very pleased with the service, price and speed of Gateway. Today that is not the case though. I got to Gateway about 30min after they opened, and was told there were 5 people in front of me. I said ok, and got a ride to work. I was told I would be called when they knew something. At 1:48 I had not heard anything so I called. They said my car was being looked at and would call soon. 2 1/2hr later still no call. I callback and am told that the car is just then being pulled in. I don’t know what they were doing for that 2 1/2 but it obviously wasn’t working on my car. They have now had my car for 8hr and have yet to call with an update. I was also talked to very rudely when I called the second time and said that I was told it was already being worked on. I will not be going back to this location anytime soon, despite it being very convienient to my house.

Eric Moore

My car is an 04 and I was quoted 650$ for brake service. That was too expensive for me so I got my own instead. I had them install it for me so it can be done right and I asked them to put in a headlight bulb for me. Leon told me it needed a part that was 600$ for it to work and it was not the lightbulb. Also, said that they’re not electricians. I went home shortly that evening and put the lightbulb in myself.

Cat Newell

Attempted to get a low tire checked that was repaired by the chain a week earlier and was refused services and check by JayJay because I didn't want all 4 tires removed and checked only 1. Pitiful tx of loyal customer. Never again

Hector Gomes

Great service!

Eddiebear

Great place , good service, and great helpful employees.

Tommie Henderson

Good service.

Pabani Sadiq

Good customer service

Zuleika Gibbs

Long wait

Rick Bullard

One of the best places to do business with Tires mechanics. Good people!!!!!!

Amy Tulley

Great mechanics who always know how to my car

larry edge

About average time to unload

0

Rip off and garbage service

John Hess

Great service, friendly staff.

Nick Rains

Really impressed with these guys! They did a great job with my car, the facility was nice, and it seemed like everyone there was in a good mood. It's nice to go into businesses and seeing the employees enjoying working there.

Tommy T.

Excellent

Khaled Amleh

It takes them 1 hour 45 min to mount 1 tire...this is not the first time, very slow, snail speed slow..do not believe me try it yourself.

Quentin Bailey

I brought my car in because it started making noise it shouldn't have been making. After misdiagnosing my car, they charged me $920 for the repairs they said would be necessary to fix the noise. They wouldn't refund me my money after their repairs did nothing. I highly recommend NOT coming here to do anything with your car.

GoRiLLa

Dropped car off at 11am for an alignment... They close at 6pm and I haven't heard nothing all day so I show up at 5:30pm and they haven't even started yet. Couldn't find paperwork and didn't know why my car was even there....

jimmy c

Had a great experince and a deal on tires staff very friendly love gateway tire and service center !!!!!!! will be back thumbs up!!!!!

Anna C

I'm torn. They fixed my tire and didn't change me anything. But I also waited like 3.5 hours. And several people came in after me and were seen first by saying "need to check air pressure in tires" apparently this is code for let me go first. Because they tell you to just pull up to a door.

rhonda mathis

Always excellent service.

Whitney Baker

Slow service. The consistently misquote wait times.

David Jorgensen

We've been incredibly pleased with their quality of service and with how personable the front desk staff are.

Trudy Heywood

When you buy tires here, you get free tire rotations at any of their stores. Today I was lucky, got in and out in 45 min. with a tire rotation and oil change!

Green Diver

Dropped my RV off for an oil change and asked specifically for them to check the tire pressure. My wife picked it up and asked about the tire pressure. They told her they would make comments on the bill if there were issues. I checked the pressure when I got home and it was not right. I went back the next day and the gentleman at the desk say: "hey we were busy yesterday man." Bring it back. I said that's how you guys provide services, you cut corners when busy. Spoke with the manager you said what do you want me to do about it. The manager did provide a partial refund.

Jay G

Rip off artist! They recommend services that you do not need. A complete waste of time and money.

Mia R

Absolutely amazing. The people at the store were courteous and helpful. They got us in and out in no time. Would recommend them for all your tire needs.

Woody Hatchett

Go elsewhere. If you buy parts they use phantom numbers to buy the parts and won't give you true figures. If the part has a core charge they keep the part and charge you the core. They also are quick to tell anyone their tire is in disrepair. I saw more tires with "sidewall punctures" in 2 hours than in 2 decades. If you must use them use caution.

Thomas Wenzler

Helped us in a difficult situation

derick Jones

10/2/2019 Tire pressure wasn’t balanced from my previous visit when I had my tires rotated & balanced. Went in today to get pressure balanced & instead of pulling in bay I had to wait for a rack to come available because they had to lift my truck because the type of rims I have the valve stem is on the inside. Had no problem with that. Told Leon, “I’m heading out of town in a little while.” So he typed up a work sheet & wrote wait on it. I was the only one in the shop beside a one other guy who came in after me. So after waiting around 30 minutes or so & noticing a couple of cars getting pulled in I asked how much longer would it be. I was told there were 3 more ahead of me so I asked for my keys & left. Wasn’t looking for special treatment but out of customer courtesy if they had vehicles that had to be put on the rack & no one was waiting on them in the shop then why I couldn’t had my tire pressure balanced & went on my way since that would’ve took only 5 minutes. The manager knew what was going on also. I just see it for what it is. I guess people choose who they want to be courteous to instead of being fair to everyone.

Omer Potter

Unloaded within 20 minutes of my appointment time.

Sarah Jett

Took almost 3 hours to fix a slow leak in 1 tire. The tire pressure was incorrect by almost 10 psi when returning the fixed tire. When I went to add air to my tire I noticed that they either lost or stole the factory chrome valve cover and replaced it with a black plastic one!!! Will no bring my car there ever again!

Brian Wiley

Fair prices, great techs,

Kevin Sutherland

Very professional

Adriel James

They used to be my go to place for all my tire and wheel work but it seems there was a great price increase. 2 years ago, to mount and balance 4 20" wheels on my car was less than $100. I go there to mount and balance five 17" wheels and the cost comes out to $313!? Discount Tires down the street did it for $160. I won't be back....

Delois norman

Great place to have your car taken care.

no one noob

Very helpful staff!

Joshua Turner

Corey didn't have to help us but gave helpful advice while we were passing through town! Very thankful.

nicole alexandria

Jay Jay is the nicest and most helpful person. Always fantastic service.

Icey Cold

Terrible tire mechanics work at this place. They scratched the face of my wheel and try to cover it up. Super shady workers. Not straight up at all. So bottom line they cannot competently do what the name of the place implies.

Dan Johnson

Great service

Danielle W - Navy

Over priced on some things, price shop.

Teerask Vimonnimit

The best

Drew Helton

Great guys, good service

David Hall

Employee and Manager berated me in front of other customers after I had turned around and asked the lady behind me to please lower her voice because she was talking on her cell phone. I have been a customer at this Gateway Tire Center in Lakeland Tennessee for many years and have decided that unless an apology is offered to me from your staff at that store I will no longer take my business to your company. Emmett at the counter was more sympathetic to me than either your manager or the gentleman who had waited on me when I came in for my car service. I am now concerned because he went and got the manager and the manager did not diffuse the situation as far as I was concerned. I am a very quiet and reserved person and did not feel that I had stepped out of line asking that you lady to turn her volume down when she spoke on her phone.

Adam Waldrup

Awesome service!! We had a blow out on the interstate and don't know what we would have done without them!!

Shelli Grube

JJ has been so helpful with our sons 2010 Ford Mustang. It has been at his shop for 3 weeks waiting on our insurance. Thanks for all of your help JJ! Shelli from Minnesota