Reviews of Firestone (Tires)

Ct Gallagher

I started using this place 3 years ago. Have now taken all 3 of my vehicles there multiple times. They never try to sell me something I don't need. Fair pricing. Work is guaranteed, but have never had to make use of the guarantee because the work is always done right the first time and has never been an issue. They always get the vehicle repaired and back to us by the time we tell them we need it. Take the time and explain what they found and what they will do to fix it.

Tasha Landrum

Just like every car shop, but told me i needed new things that I knew were brand new... doubled checked and sure enough I could tell they didn’t even look they just threw it on the report.

Roy Marksberry

Got the old changed but they didn't do a up overall inspection had problems later

cerudien pendragon

Slow service

Sarah Colvin

Friendly staff and fast service.

Tony Masminster

Good and nice people works there

Mike Merrill

very professional and considerate

Tyler Wengerd

I've had good service at Firestone shops before, so when I bought a used car and moved to the Newport area, I figured I'd try them out. I booked an online appointment for an oil change, and when I showed up a few days later all the paperwork was ready and I was done in about an hour. No problems, so I'll be back.

Casey Bright

Arrived at 8 this morning and let employee know I had an hour and a half to kill and needed an oil change. 10:30 now and my car is on the lift with no one working on it. Go somewhere else if you have any kind of schedule at all.

Michelle Donnellon

Jeff, the Service Manager, and his team are outstanding! Great, honest and caring place. Will be servicing my vehicle here from now on.

sondra schroder

They were very responsible. They accidentally broke my hood latch, and my hood flew up on the highway. They were very courteous and took care of the repairs. They also put me in a rental car while mine was in the shop. This could have been a huge headache, instead they provided great customer service. I highly recommend this store, and particularly Jordan and Brent for taking care of the problem.

Drydoor

Expensive and act like the customers know nothing. They've always tried to up sell me things that will cost me well over 1000$ when I go in for an oil change.

Nina Brossart

Its okay

Tim Curl

Very good service with courteous personnel

Darcy Dunn

My mom and I have been customers here almost my whole life. I've known the manager since I was 4, and he has taken care of my family's vehicles ever since. I trust them, they have my safety and that of my daughter at heart, and care for their customers.

gary bond

Awesome Service !

Matt

This has been my go-to auto repair place for the last two years, and I would highly recommend their services. Every time I've had to bring my vehicle in for any kind of service, they've taken the time to explain the repairs and have given me a reasonable quote for service. I purchased the lifetime alignment for both of my vehicles, and I've never had a problem scheduling service, even though this place is usually busy.

cathysouthwestern .

Lindsay in the front is awesome! They had me in and out for a flat tire in under an hour....all on Labor Day! Kelly was awesome fixing the tire asap!

arthur zimmerman

Would recommend, great work, reasonable price, helpful staff, they don't try to pressure purchase of services or supplies.

debbie dennis

Love this place. Especially Jeff. He takes the time to answer all my questions. Has my SUV ready when promised.

Jo Edwards

Fine as long as they were being truthful. But never can tell since you can't see if they did what they say! ☺

Whitney Dolph

I had a tire blow out on the expressway on a Saturday night. AAA towed me to the Firestone in Newport and my car was ready, new tire replaced by 10:15 on Sunday morning! They were a pleasure to deal with! Will be back!

selva kumar

Quick service at reasonable price.

Iris Posey

Go to the one in Newport, Kentucky. Ask for Jeff, he definitely knows cars. I promise he does! I feel, they will treat you right and fairly.

Jtlovesbuggyandlu Mason

I have worked with gary ... at the Newport location.. as a former business owner I have never seen a mechanic that knows as much as he does and can fix a problem as fast as he can. I work there now and he has taught me so much .. firestone has a real jewel!!! A gift from god !!!! I'm glad to be part of this team ... I would send all my former customers to him !!!

Gifted Precision

They were quick and extremely courteous. Mike made sure I was in and out. I would highly recommend them.

sue austin

They work hard and get you in and out as soon as they can. Very nice.

Jim Henline

Had my truck towed there for a pinhole in the brake line, they handed me a 3k dollar estimate for a bunch of things. Some of them not even applicable to my truck.

Dan Furgason

Took my Mini in to a dealer for something else and was told the brakes needed replaced. Based on the high price, I took the car to firestone. They checked the wear on the brakes and the wear was only about halfway from new pads to the the point where they needed replaced. Firestone checked the tires, topped off the fluids, and there was no charge. They are my car repair shop of choice from now on.

claudermiller .

went in for a slow leak, left with 4 new tires and was told i have a bent rim? had just had my 30K mile checkup at dealer and all was good. now i'm leaking a quart of oil every 2 weeks,,,,, coincidence? probably,,,,,but i'll never go back.

Dawnielle Foussard

Went in because my tire was losing air. They couldn’t fit me in Saturday but had suggestions to hold me over and offered to put the spare on. They were compassionate, patient and fit me right in the following day. On Sunday they got to me right away, pulled a nail out and repaired. Again they were genuine, caring and compassionate. I was upset because it was second nail in a month, I was thinking I had bad juju but they totally talked me off the ledge. Great team! Highly recommend!

zak tafari

Tires higher than Walmart

Rebecca Garfinkle

Great service, fair prices, friendly staff. I have been a loyal customer for over 10 years. It is nice to have a mechanic you can trust.

robert coffey

Took great care of me

Phil Easter

Friendly accommodating staff. Honest work at fair prices.

Sarah Godwin

They do great, fast work. A bit on the pricy side

Doug Akins

Outstanding in and out service for replacing five trailer tires. Ordered on a Tuesday and on the rim next morning. Store Manager (Mike Means) was spot on exceeding my needs. The technician (forgot his name) was awesome. I will return, o ya I was referred here from my father in-law. We both live much closer to a competitor.

Ona Bowman

There service is fast and done right

xavier diaz

Good price but took alot of time staff is average

RICK HITT

Bought 4 new tires. Firestone Destination LE 2. Great Price and service. Thanks. JEFF... JOHN....and TECH TONY

Judy Spencer

I have been going here for years. I trust them for my automotive needs.

Tyler Combs

Friendly people and great service

Matt Bowman

Got my car fixed quick, friendly staff

Anthony Hoekstra

I have been bringing my trucks to be serviced here for years. The reason is because of the outstanding service I get from Jeff the Service Manager and his technicians.

Leo Yocum

I'm 100% convinced that Jeff is a guardian angel sent down from above to let us know that everything will be okay!!! I swear every time I go there I'm in a TERRIBLE MOOD or have my kids (2yrs & 6mnths) with me...

Jacob Stuart

Be very careful at this place. Scam artists. I went in 2 months ago to get my oil changed and new wiper blades. Went back a week later for the "full" inspection. They cleared my car, nothing wrong with it, except they said I needed new wiper blades. I informed them that "they" just replaced it. The guy said, "oh, that's right, never mind." Two weeks later I had to take my car elsewhere because my tire light was on and transmission fluid low. Keep in mind that they check tire pressure and fill you up on transmission oil when you do the full inspection. They do NOT do inspections. Also keep in mind no matter what's wrong with your car or not wrong with your car they will tell you that you need new wiper blades and air filter. Total scam.

Eric Mosshammer

Always friendly, even when they are busy. The manager took the time to explain stuff to me. Same day flat repair

Lindsay Brumley

Good hardworking crew.