I had my Porsche serviced here and it was the best service experience of my life - I'm not making this up! I had direct contact with about 6 people in the service department and each of them made me feel that the most important thing they had to do was help me. I'm incorporating this experience into my own business.
In the middle of a long summer road trip my '87 Porsche had a serious engine failure about 80 miles from Peoria. We called and talked to Ralph, the service manager, and he assured us that they could help and that he understood the special problems we had being in the middle of a roadtrip. It was a Saturday and we would need parts so I left the car with Ralph and continued my trip in a rental (alas, the Nissan Maxima does not compare to the enjoyment of driving a Porsche).
They had to complete extensive repairs which they got done in 2 days. When I came to pick it up, again, everything felt first class and it was like I was the boss's brother. Will and Stephen who drove the courtesy vehicles, the guy behind the Audi desk who went to find Ralph for me, the ladies working the coffee and snack bar all helped to make a really miserable situation much much better. Oh, and the car ran great on the way home.
I live 6 hours away from Peoria so I don't know if or when I'll get back there, but if I lived in Peoria I would buy a car from these guys, I would get it serviced by them and if they started a church, I would attend weekly.