Reviews of Jaguar Schaumburg (Tires)

Michael Walter

Patrick L. was a fantastic salesperson. My wife Leanne and I were treated exceptionally well. There was no pressure. We test drove 3 different cars (2 Face pace and Velar). I would wholeheartedly recommend Patrick to anyone looking for a a Jaguar or Land Rover. When I am ready for a new vehicle I may change from BMW to Jaguar! BTW the Finance Manager was equally pleasant and professional as was Elvus in showing us the features of the SUV.

gautam totekar

I bought my Jaguar F pace Sport here last month. Jon Hert spent lot of Time going through their inventory and made me Test drive each possible variant of F pace to ensure I get the one I am looking for. It was great having a Guy explain You the features who knows what he is talking about. I would say my experience here was the best.

R J M

Wonderful experience, Patrick Lecinski and John Nelson were an absolute pleasure to work with. It’s refreshing to work with folks that actually care about your satisfaction and will go to great lengths to ensure you are happy.

Margaret Kwiatkowski

Best customer service!!!! Have been with the motor werks family for years and will continue to purchase all future vehicles from them.. they always make things right and the customer is always first... walking into the new location is breath taking and you are greeted with a smile ..

D Nelson

Poor Service. Service dept. Had my vehicle for computer problems (engine light) kept it for 3 days without calling me to advise how long it will take ? Left message to the manager without a return call.

Dan Hawkins

Very impressed with the sales team here. Found a Jaguar on line. David response almost immediately to my request and answered every question. When I arrived to look at the car it was cleaned up and parked out front ready to test drive. The process was quick and the team was awesome. The car was full of gas and looking like new when I arrived to pick it up. I will definitely look to purchase my next car here. Thank you! I love my Jag!

John Brady

We were treated very very well.

Mike Gilbert

The service department was pathetic. I took the car numerous times to fix simple things, it came back with the same issues, they lost the car when they were doing touch up work on the body, The vehicle was returned to me with an additional 60 miles on it and an extremely poor quality touch up. After 5 visits and a grease stained interior from sloppy work and the initial problems not resolved. I took the mechanical issues to another dealer.I tried to resolve damage to the hood with the manager John Nelson who offered to repaint the hood but wanted me to bring the car into the service department again, He did not seem to understand how horrible my treatment and how careless the treatment of my car was.He ignored my requests to have me take it to a body shop myself so I could avoid his dealership. I had such a horrible experience at the dealership it ruined the fun of my XJ purchase and cost me time and money.

Devan Wachter

Updated after 1 Year. Purchased a 2017 Jaguar F Type in the beginning of 2018, while the salesman Jon was extremely helpful many areas of this dealer dropped the ball. Keep in mind during this review, the dealership is 70 minutes from my home. I mentioned several times that I wanted vanity plates but not once did they offer to go through that process with me, instead I was given basic plates and had to wait until the DMV received the paperwork from the dealership to purchase new ones. When purchasing and picking up the vehicle, I requested they take their dealer branding off. They left huge gashes on the bumper where the branding was located. After calling, they offered to split the cost of repainting the bumper.... First trip back to fix the bumper, wheel rash on several wheels, broken trim piece in the trunk, and rattling speakers. When I picked up the car at the end of the week, they fixed the bumper, MISSED a wheel, did NOT fix the trunk piece, and told me there's nothing wrong with the speakers (there's obvious rattling and static that shouldn't have existed in any car). They eventually discovered an update available to the audio system after I pressed the issue. I'm highly disappointed in the willingness of the dealership to find a solution. Second trip back for problems they were suppose to solve the first time. Additionally, I was given two key fobs for the car but one was missing the physical key (in case the battery dies) and they would not replace it out of a courtesy for my troubles. I was not told the latest maintenance on the car and had no clue when to service the vehicle. Not to mention if you want a loaner car you have to wait weeks before one is available. They've missed some finance paperwork as well. Update: After leaving the review above and receiving the comment below, they reached out to me to solve the remainder of my problems including a free oil change and physical key with the stipulation I remove my review. That speaks for itself. I would not recommend this dealership to friends or family due to the lack of attention to detail and willingness to go that extra mile. I wish I had purchased my vehicle from a different dealership knowing my money went to this dealership and not the one that's provided exceptional service. A year of ownership with this car has been fantastic. I now service the car at a local dealership that goes above and beyond. Always informative and my service is done correctly and promptly.

Kyle Gerner

Terrible service after the sale. Sold us an extra warrenty that isnt supported in our state and no returned calls or anything

Bradford Wilson

Great bunch of guys, would def recommend this dealership.

Matthew Dattolo

Victor in the parts dep. Was very helpful, THANK YOU VICTOR

Jacek J

A hard worker who strives for perfection ? let me introduce you to David Kaminski. I just purchased a brand new 2018 Jaguar E-Pace, All I can say is awesome experience, the best car buying experience ever. David was fun, welcoming, knowledgeable, and most importantly honest. David provided informative answers to any questions I had and ensured that everything I needed was taken care of. The buying process went quite smoothly with no complaints. Excellent service till the end, highly recommended for future buyers of awesome cars at Jaguar Land Rover Hoffman Estates

kevro Battis

Don’t go here, drive to Jaguar in Hinsdale or Orland Park as this place is horrible. My wife visited this location on 3/13/2019 with a prescheduled appointment for a factory covered oil change on her 2017 F-Pace and they told her they were going to have to charge her for it even though oil changes are included in the purchase of the vehicle for the first 5 years. She showed them the paper work from her last annual oil change on 3/9/2018 at the same location but still they refused to cover it and told her she had to wait and bring it back in during the month of May. After leaving there upset she contacted Jaguar in Hinsdale & Orland Park and both dealerships told her to bring it in and it’s fully covered only wish we didn’t have to drive to Orland Park for good service. We should have read the reviews before scheduling the service and would saved a few hour of wasted time. Recently found out that the same Hoffman Estates dealerships forgot to put oil back into a friends Range Rover when his wife brought it in for regular maintenance. You can’t fix stupid.....Don’t go hear for service unless you enjoy poor customer service with extreme lack of detail. They clearly don’t value their customers.

Marjorie Maduro

Darrren Litlle the sales consultan and all the team work in Land Rover Hoffman States are the best. Thank you for help me fulfill my dream.

Martin Arreola

Great experience with Patrick! Helped get the car we wanted in the right condition and threw in some extras! Would buy from here again!

Eric Ludewig

Great service and attention to detail. Awesome job!!

Vernon Moore

Merry Christmas Eve! New Jaguar XJL! Thanks Motorwerks for awesome experience and great deal. The future is brighter. Thanks Jon Hert such an awesome sale rep! Mr. Hert is well informed and no pressure rep. Highly recommend Jon Hert makes Motorwerks! Happy New Year Jon and team!

Yong Kim

Good customer experience, but cars are more expensive than other dealers.

Chris Funai

I had a great experience buying my vehicle thanks to Jim Novak and team. I highly recommend buying from them you won't regret it.

David Wilson

Patrick Lecinski is by far the best salesman i have ever dealt with!!!!

Charles Martinez

Recently moved into the area and was planning on bringing my F-Pace here for service, but after seeing these recent reviews I think i'll stick with getting my service done in Northfield. It's a shame that I have to go through this inconvenience when this dealership is in my backyard.

Stevelee Lee

I hate car dealers and salesmen but Jaguar Hoffman Estates are an exception. Steve Grady is an excellent salesman that really puts himself in your shoes. The service department is GREAT!!! I highly recommend Jaguar Hoffman Estates!!

Yixson Herrea

All the work team at Land Rover Hoffman States is simply excellent, since you walk in the door they receive you very kindly. Darren Little the sales consultant was amazing, he has a patience and dedication that absolutely helped us in everything. The managers, the lady, the guys are the maximum. This was our second experience buying from a dealer and I can swear that Land Rover Hoffman States are the BEST. Thank you so much

Sarah Ramos

Such a great experience with the Land Rover team! They greeted us right away and treated us like kings! Could not be happier with the service rendered by the whole team especially Jim Novak. I am beyond happy with my new car and will definitely be coming back again in the future!

David Barton

Bern Doman was the best. Being an out of town buyer was a challenge. Been meet me at the airport and ensured that the sales experience was 4 star,

David Neal

I had a wonderful experience dealing with Bern Doman. Entire transaction was done online and could not have been more happy with the service I recieved.

David R

David was the reason we came back to Motorwerks to buy our F-Pace. He is efficient, professional and very knowledgeable about his products. He also shows concern for your time. Would definitely recommend him and the dealership to anyone purchasing a Jaguar or Land Rover product!

Vaibhav Singhal

Excellent car buying experience!!!Shaun was very good in explaining the F-pace feature and pricing is very nice. I would highly recommend them.

Charles Paul

It was a great experience at Land Rover Schaumburg. Staff was very welcoming in greeting us, especially Patrick Lecinski showed us different models and price ranges. He was quite patient in answering our questions & explaining details although it crossed the closing time. Overall it was great experience buying Range Rover with Schaumburg Land Rover. Definitely recommend it.

Nadia D

Patrick Lecinski helped me throughout the process! Very nice guy!

Rodney Nubin

Patrick Lecinski did a great job selling me my car. Honest , quick and fair. Highly recommend him

Naveed Bozai

Patrick Lecinski provided great support and guided me through the whole process. They're very professional and knowledgeable at this fantastic dealership...thanks!

Excell Lewis

I recently purchased a Jaguar from the Motor Werks Auto Group in Hoffman Estates, IL, and the service was superb! Chris, Raul, and James Russo are a spectacular team. If your looking for a premium experience try this dealership. I am confident you will leave full satisfied with an amazing vehicle!!!!

Kody Ward

Patrick Lecinski was an absolute pleasure. Extremely knowledgeable about the car, absolutely professional, and really went to bat on my behalf to get a great deal. Bought a fully loaded I-pace and I couldn't be happier. 10/10 would buy a car from them again.

Peter Kopec

Today I bought my very first Mercedes Benz AMG E53 and Chris is the one to talk to on getting your next vehicle. I thank you Chris on my new vehicle and I’ll definitely refer you to anyone who asks on getting a new car

Gaurav Nagpal

Sale is more important than a customer. Inquired about a vehicle. Agreed on a price. We travelled 100 miles away to look at the car and put a down payment. Last minute (by the time we were almost there), they called and said it was sold. If it was a family owned company (where they care about their customers), they would have held their part of the bargain and waited for their potential clients to come.

Wyatt Figielski

So the experience its self was good. After looking for a car for several months I ended my search here. I was looking for 1 kind of car and 1 kind of car only. A used 2012-2013 Buick Regal GS or CXL Turbo. They had a 2013 Buick regal posted and I messaged within minutes of it being up because of an alert through an app. I later showed up to the dealer unannounced on Monday and they had already sent the car to detail. Here is where the experience becomes good. Most dealers especially the one I worked for for over a year would have told me "sorry its at detail can you come back later" instead of telling me this they offered to take me to the detail shop and let me look at it. They drove me to the shop to take a look and I was impressed. The car its self was in absolutely amazing condition (minus curb rash on the wheels and a few other extremely minor things however that is normal used car wear but we will get back to this in a bit) After looking at the car I decided I wanted to come back later that week to test drive it and look into it even closer. When I got there I had a sales man offer to take me out for one and I insisted I work with the guy I talked with on the phone. After waiting for a little (I was willing to wait due to the fact I have been looking at these cars for a while and drove close to 25-30 of them in under a month) he showed up and we took it for a drive. The car drove perfect. No issues at all what so ever. After that I got information on pricing and assured them I would be back. That weekend I went back and traded in my car for that 2013 Buick Regal. Now time for the things that made this from 5 stars to 4. Tho the experience was absolutely wonderful and the sales man was very easy to work with. I did not like that when I purchased the car I was not able to drive it home that day. Now I will give the befit of the doubt and say that yes I purchased it only a week after they got it however it would have been nice had it was ready to drive home that day. However, I was understanding that it was only a week for them to fully service it and do everything else so I understand that it was not going to be ready. The other thing I was not happy about was their car wash. Now I am not discouraging anyone by saying they're wash did a minor scratching to my car. Its all scratches that are for the most part easy to buff out. However what I was unhappy about was when I was told "people run they're $100,000 cars through it" and when I took they're word for it it caused some scratches. (the reason why the car went back to get serviced was because of the sun visor. We missed that the part to pull up to view the mirror was broken. Again EXTREMELY minor and far from a deal breaker) Now I am not saying not to use their wash. Go for it use it, its good for convince and you dont have to pay for it making it even better, and had this been my last car which was exclusively to get me from a to b I would have never noticed. However what I do not like is I am trying to build something of a daily show car. And scratches on a car like that dont look good. I should have stuck with my gut and done a hand wash myself when it got home. However apart from that minor hiccup, all in all. The service was AMAZING, the sales staff was extremely helpful, and the manager was very great to work with. I would definitely recommend this dealership to anyone looking to buy a new or used car. This chain is extremely great to work with and I am happy I bought my car through them. If you are looking for a car I can confidently say they will do a lot to make it a wonderful experience.

Eric Smith

Frank was great! He helped me trade in my Mercedes to get my new F-Pace. The sales manager as well as Ralph the finance manager made my transaction quick and effortless. They even stayed extra late past closing to get it done so I would have to drive back in from the city. Elvis was very informed about my vehicle, the options and how to use them. Thanks guys for providing excellent service!

Jacqueline Bujdei

It was great working with Raul and David for my recent purchase at Land Rover Schaumburg. Both were very knowledgeable, helpful, and a pleasure working with. They even helped me trade in my Mercedes for the new Land Rover which was a bonus! The transaction was fast and smooth. Thank you for all your help! Highly recommend!

Vincenzo Palmieri

Patrick lecinski is great! Very fair and I felt comfortable during purchasing of my new 2020 Range Rover

Manu Daparthi

I bought my 2014 Jaguar XF, certified pre owned on August 2017. I have had nothing but problems since then. The sales person Steve Grady and the used cars sales manager Steve Heinze misrepresented the features of this car. On top of that, they have been very unhelpful to me when I reach out for help. I bought this car in Illinois but I live in Michigan at the moment. When I took my car for servicing (a couple weeks after purchase) at my local Jaguar dealer, after servicing they notified me that all four of the wheels were bent and that it was rare for all four to be bent at the same time. They also notified me that there had been a paint job on the passenger side front door that was not included in the acknowledgment form. Then most recently, my battery died completely without any reason. Edit on 2/21/2018: On Feb 10th, While driving it suddenly stopped in the middle of a busy road, had to tow it to the dealership. They discovered that front rear fuse panel was corroded which led the electrical system to fail. Edit on 4/12/2018: Looks like a never ending story, On 4/09 the car battery died from not using it for three days in a row after coming back from a vacation. This was the second time it happened the first time when AAA guy came to jump start the car he said that it is normal for the premium cars to loose the charge when unused for 2-3 days I did not believe that, this time I got it towed to the dealership they said it is a bad battery! During the purchase I was told that the car has got the new battery but when I called the dealership to find out to get it replaced they said the battery was never replaced. I am just worried what other things they lied about the car. All these problems with my car have caused unnecessary expenses and stress. For such a high quality brand, would not expect this many issues after buying a certified pre-owned vehicle. Would not recommend buying from this dealer in future.

Mirza Baig

My experience of purchasing a vehicle with Patrick L. @ motorwerks Land Rover has been beyond Expectations. Patrick and the whole staff have been wonderful to work with. No typical car salesman gimmicks just straight and to the point. The only reason I stopped into this dealership is because of Patrick. I had met him a year ago while my jaguar was getting serviced. Left a great impression and I was glad to go to him first and I ended up purchasing the vehicle!

Stavroula Houmpavis

I love my beautiful jaguar. The whole process and employees at Hoffman estates jaguar were really phenomenal. Its was such a stress free experience. I will be purchasing my next vehicle with them. David kominszki was a wonderful salesperson. Made ordering and customizing my car stress free. And he was very knowlegable about all the cars. I highly recommend him.

Manny Favela

I purchased my vehicle here due to their promise for great customer service especially when it comes to servicing vehicles. I took my Jaguar for the annual maintenance in November 2018, 11 months after purchase. When I got to the dealer, I was told that the Free Annual Maintenance had to be done within one month of the purchase date. So, I rescheduled for the following month and requested a loaner vehicle. When I git there today, I was told that the loaner vehicle assigned to me was not returned by the current driver and therefore, no loaner vehicle was available for me. So, I had to wait for 2 hours for my annual maintenance at the shop and yo put icing on the cake, when given my receipt for the service, it falsely states that I was provided a Land Rover Vehicle as alternative transportation while vehicle was serviced. Why would they do this? Very disappointed, and clearly not truthful. I might just have to find an alternative dealer. I did not purchase a Luxury Vehicle whose price included extraordinary service to get a regular vehicle type service. The Service Consultant, Kyle was kind and apologetic but unfortunately, the service did not meet the promised expectations.

Monte Masters

Great car buying experience with the Jaguar team at Schaumburg. From the initial online interactions to the close of the sale, all personnel were professional and focused on my shopping experience. Patrick L and James R did a great job on presenting the benefits of purchasing a Jaguar as well as financing options to keep it all within reason. Thank you for a great vehicle and sales process.