Reviews of Jaguar Land Rover Hinsdale (Tires)

Ardit Bektashi

Worse costumes parts department They have stupid price over charge, I asked for part number refused to give me Than I asked for full name ore ID Refused , no team leader or manager.

Kim Wanderling

As always, when I have to Bring in my car, it's ready when they say it will be, Joe is very thorough with his explanations of the need for service/ repairs need to be taken care of. This is my second car that I have taken to BJLRH. It's always a pleasure doing business with them.

Gursharan Sehdev

Dan is a great and very friendly person. he walk me through for my new Range Rover, very helpful, explain everything to my satisfaction.I would recommend Land Rover Hinsdale... *_*

A Valerie Acosta

Ken in service went above and beyond for a minor issue I was having with my LR4. By far the best service experience I've had at Land Rover Hinsdale!

Vlatko Andonovski

If they found any codes because of check engine light, They WILL NOT TELL U THE RIGHT ONE. Only because they are like a predators for money and soon as u approved for reparas suddenly the other "hidden" codes will pops up and they will put u in situation to overpay for all they did offering u a new part with extreme high estimate, and then I went to my mechanic and he says it was just a sensors ...not a professional dealer AT ALLLLLLLLL

Savannah Craig

We bought a used car from Brian Collins and everything was fine until the purchase was completed. We bought the car with accessories included in the price and when the car arrived in our state, the accessories were missing even though we were assured they were in the car. Hoping this was a simple mistake, we called Brian to see if they could be mailed to us. He has not returned any of our calls or emails and when my husband did talk to him, he was rude saying, “we were a deal that just won’t go away.” We still do not have accessories that were paid for which is completely unprofessional. I am sorry but working with a couple for less than a few weeks to buy a high end vehicle does not sound like a major inconvenience. Very disappointed and hope this kind of treatment and experience does not persist to others and through other land rover dealerships. This was our first buying experience through Land Rover and we are disappointed to say the least. I want to update my review since I posted it 3 months ago. We have been in contact with the dealership and they have since made adjustments and listened to us about our experience. They have been professional and tried to address our concerns.

Ross Squires

Erika was great to work! Easy to work with and followed through on every detail.

Angela Allen

Erika Rocco was absolutely the BEST salesperson I’ve ever encountered!! She worked w/my circumstances and found a way to close the deal! It was a pleasant experience all around, from Erika, to Donnie the finance mgr. I highly recommend Hinsdale Land Rover to future Range Rover owners!

Thomas Shin

Mike Ryan did an awesome job getting me the car I wanted at the right price. Their financial office is top notch too.

riccardo bradley

My experience was awesome with Ericka at Hinsdale Land Rover!! She was very open and upfront about prices!! And I would recommend everyone to check them out!!!

Brian Dombroski

Overall very poor purchase experience on a certified pre owned Range Rover. Made me feel like I was buying from a traditional stereotypical used car salesman. Deal involved smoke and mirrors, make sure you review your paperwork closely. They tried to take a year off the extended warranty for the same price after it was verbally agreed upon. They have signs posted everywhere that they do not inflate their used car prices to "win" the negotiation. There was plenty of negotiation and price reductions. They asked me to come in and sign the paperwork (last day of the month) before the check they had cleared, it was a check sent directly from a credit union. Even though it worked nicely for them to get the deal done that month they refused to transfer my plates until the next business day. I would have much rather waited a day and came in after they were comfortable with the funds verification, they basically wasted my time to benefit the dealer. Overall very poor experience. The salesman said I would get a post purchase survey, however that just happed to be suppressed.

Serhiy Lyubetskyy

Erika did a great job. I had a great experience. Thank you.

Zara Ben J.

Mike and bob are great. They were very helpful. Mike called me right after to check on me and had all the time to answer my questions. He’s so funny.

Jack kalinowski

True Used cars salesman. Should I say more.

Christine McFarland

GREAT experience working with DAN! Very professional & knowledgable from test driving to purchasing to driving away in a new 2017 Evoque Range Rover. Thanks Dan, Luv My Range Rover

Kaley Smith

So this is my first car buying experience Erika Rocco has made this such a great and easy experience for me. She was very knowledgeable about not only the car but any sort of buying questions I may have had. Not only do I recommend Land Rover Hinsdale but I HIGHLY recommend Erika Rocco to anyone who is looking for a new or preowned car!

Greg Simon

Land Rover Hinsdale did an outstanding job in finding the exact vehicle I was looking for. It was pulled up to the front upon my arrival. The typical process of aligning on a deal was made quite simple and hassle free! Thank you Mike R. and the Hinsdale Land Rover dealership for making it a stress free experience! We love our new Discovery!

A А

I've ordered a vehicle in June Dan Gallovitch said ,,you can pick up your vehicle on the end of the august'' now is end of October still nothing,they just playing stupid. This is not serious! I'll never go to them again.

Deisy Gonzalez

(Translated by Google) Excellent attention (Original) Excelente atención

Tiesha Smith

Erika, my sales associate was great. She made my car buying experience flawless. If anyone is looking to buy a luxury vehicle, I suggest you check her out!!

Zepper

My sales guide was Erika Rocco; she was friendly & helpful and answered any questions I had. And, if she didn’t know the answer, she would ask her Sales Manager.

LUCAS MIERZWA

I'm not sure how they run things over there, but I had to take my business to another Land Rover dealership. Its really frustrating when a dealership employees can't even recognize you when you come in with a simple "Hello". Everybody there is so busy looking at there computer or cell phones and or just sitting there. It is also to my surprise that they hardly have any minorities working there, from sales to service - none. I would not recommend this dealership at all, unless you are a super rich white person. (and I'm white)

Jarjunn Fang

My parent bought our 1996 Land Rover Discovery, 2010 Range Rover Supercharged, and 2006 Land Rover LR3 from this dealership. I can't say much about the Discovery but I can tell you that when we were purchasing the Range Rover we originally went to the Jaguar of Naperville but after realizing that they knew absolutely nothing about the vehicle its self we decided to come here. The service here was great and when they showed us the car they knew what they were talking about and they knew what was on the car and what would be on the car. I do recommend taking and or purchasing your next Land Rover or Range Rover here.

Chris Palatine

Hopefully they will be done with the construction

roger sell

Worked with Erika and the experience has been GREAT !!! Will be picking up my purchase next week and I’m sure all will be perfect.

Steven Kacmarik

Great service and a great price from Mike R. Very easy and pleasant buying experience.

BETH BELL

I agree with you on that last post. My experience there was horrible. The GM and his staff is all about money and less on customer service. I bought 2 Land Rover's there in the past and was treated really well. The new staff less my two favorite sales people whose been there for years, are not as friendly. I to have noticed there is no minority service people. They have in the past a sales lady that was a minority, but that was during the time when customer service was an A+. I live and work in Hinsdale but unfortunately there is still a color bearer, and Hinsdale Land Rover is one of them.

William Graser

For a Rover dealership. Like many others not impressed by facility or service.

chadd nilson

By far the worst experience I've had with a dealership. I inquired about a vehicle online and was contacted the same day by Brenda Arteaga (internet sales manager). After blowing my phone up with multiple calls, text, and email throughout the day, I called her back once I had free time. Immediately I noticed how unprofessional she is and her lack of people skills. I told her I wanted to lease and what terms I wanted (36/10k), already knowing the current money factor for my credit score (.00001) and residual (55%) for said vehicle ($87906 / Sale price $79116) I knew what the payments were looking like with $0 down (~$950 with tax per my zip). She didn't like this at all and turned hostile, demanding $4k down for the payments I want without even checking (immediately trying to inflate the money factor??). This led to more attitude from her and eventually hanging up on me lol. Here's the best part, I called again to work with someone else other than her and come to find out, that vehicle was already spoken for and being picked up that night. Brenda was seriously trying to sell me a vehicle that was already sold! Lmao. This dealership is a joke. Looks like I'll continue doing business with Audi and BMW!

Andrea Burridge

I worked with Steve who was very professional and was completely on top of the order the entire time. Was a pleasure working with him

Alexander Kedzie

Working with Erika was great! Super efficient and no BS. Would recommend her to anyone.

Mark Kirkwood

Erika Rocco was great! Wonderful experience, very knowledgeable and helpful through entire process.

Dan Mike

On Friday, May 31st 2019 I called Land Rover of Hinsdale about a car I found online. After speaking with a salesperson on the telephone and confirming with him a payment and their dealership having the car, I drove over 1 hour to Land Rover of Hinsdale. When I arrived, I was first told by Assad that the dealership needed all my information before we could look at the car and verify if they had calculated the payment correctly. I pressed to see the car before moving any further and was walked out to the wrong vehicle, being told the vehicle I was looking at online was already sold because it was a "Special Order". He then tried to sell my husband and I another color even though I stressed we were looking for a specific color combination on the phone. Had we wanted the other color combination, we could have went to another dealer which was 1/2 the distance from our home and where we work. Needless to say, I will never do business with this dealer or the salesperson who took our call!

Sean Fisher

I called Hinsdale Land Rover looking for a Range Rover Sport. Mike Ryan answered the phone and the next day I drove 3 hours from Indiana and closed the deal. Best salesman I have worked with in the 25 years I have been buying cars.

Ruthanne Tolliver

My experience at this dealership was pleasant, professional and non-stressful. Seldom do I remember everyone's name, however their's is worth remembering and referencing for future use. Each of them were dynamic in the capacity they served which is why I rated them with 5's. Mike was a very personable and detailed salesperson making sure I had a grasp of mechanical and technical usage of the Sports model that I wanted. How privileged I was to have his assistance. Not knowing which car I preferred out of two I was courteously given the opportunity to test drive the Evoque and Sports without hesitancy. The Dealership and it's staff made car buying for me a joy. Kelly thank you for your perseverance, Donnie for your thoroughness and mannerism and Mike Ryan your diligence, comfort concern, thoroughness and professional mannerism. Surely a great salesperson. Bill Jacobs Land Rover Dealership is one to remember and recommend, this is why I've rated it so highly. Mrs. R. T.

Theressa Cumming

My experience with Land Rover was terrible I felt like I was being ambushed had a issue with the coolant system in my Range Rover 2006 the service department had my car For six days ,when I picked my car up the low coolant on my dash was still on a few week later I ended up being stranded on the side of road for 4 hours because my car was running hot

Lovey Multani

Erika is a good sales person. She explained well about the vehicle and the different services about the vehicle. Very friendly and nice person to work with. Highly recommended.

Cole Laz

Erika Rocco was awesome!! She called me this morning as a hot lead and set up us to come in. Being fairly new at this job I was surprised how knowledgeable she was about car features prices warranty etc etc. she was friendly and supportive. She was professional too. Kris the business manager was organized and explained the whole lease process above and beyond. Both people answered all my questions with patience!!! I recommend this dealership to anybody looking for a Land Rover automobile. Jeff Lazarus

Mauricio Ruiz

Erika Rocco was a fantastic sales rep and I’m glad I came in today and now leaving with a new car!

Ahmad A

Nice staff and humble location.

Rhonnetta Mckinney

Just leased a 2019 F-Pace of my dreams. Erika the saleswoman was great and knowledgeable she worked with my budget. Ask for a Erika if you are in the market for a Jaguar.

J Z

I have been a long time customer of Jacobs Land Rover Hinsdale. My salesman Mike Ryan always does an incredible job getting me in the correct vehicle. While a long time full size Range Rover buyer, Mike Ryan helped me get an additional vehicle for my family which turned out fantastic. I enjoy working with Mike Ryan and will continue to work with him in the future.

Ebonie Davis

Our Saleswoman Erica was amazing!!!!! She gave a thorough overview of the vehicles which helped us to make an informed decision. We will definitely return for our next purchase!

Mj Mj

This location looks old and dated! The service department looks cluttered and small. For being a luxury dealership it definitely looks like they where pinching pennies on the square footage. No where to park. And they don't honor service or parts specials that other Land Rover's have. Never going back.

keith kent

Mike Ryan was incredible to work with, great guy, I would recommend him to anyone looking for a Land Rover. He puts the customer 1st 100%!!!

Ramana Yedavalli

I dealt with Mike Ryan on the sales side and I dealt with Chris Tuchinskiy with regard to the lease. The whole process was painless. There was no high-pressure salesmanship. In fact, they both recommended certain options that actually saved me money. I would definitely recommend Land Rover of Hinsdale and specifically, Mike and Chris, to my friends should they be in the market for a new car.

FRANKYG

Joe in Service Department took great care of us. Able to help us with the decision making. Auto service was also great.

Staffan Tjernstrom

Small enough to be a true Land Rover dealer, large enough to have what I need

Ben Murray

Worked with Dan in Sales and Kris in Finance. I got everything that I wanted in a timely manner and had a great overall experience.

Tony Piech

Great experience and customer service with Eric Htun.

Josh Block

Great experience with Land Rover Hinsdale. Dan, Pat and Kris were extremely professional, accommodating and had excellent follow up. Everything they promised came true and we are thrilled with our new car. Thanks for making it an easy transaction.

Iwona Jachymiak

Be cautious when you buy a car from Land Rover Hinsdale. We bought a used car, and we were told that it was a one owner vehicle with no accidents. The carfax was provided. Two days ago, we tried to sell that car to carmax, and one accident was reported with frame damage and paint work. The car now has less value, and I am not even sure if it is a safe car to drive. I was shocked and disappointed. We went to the dealership yesterday and spoke to the manager, and it seemed like it was not a big deal to them. I am going back this Saturday, and hopefully, this big issue will be resolved in a proper manner. Once again, I am shocked because this car is our daughters car, and it is all about the safety. I will keep you posted.

Rocco DiOrio

Great sales staff mark was very helpful

Charles Terhune

Great experience with Erika! We bought a a very clean used Range Rover.

avery smith

Erika, Was very professional, and very sharp, great customer service skills. Thank you Erika for going the xtra mile. Avery Smith

Vanessa Baron

Our sales guide, Erika, was amazing! She was so friendly and easy to talk to! Erika made our first Land Rover purchase seamless! Everyone in the dealership was friendly and helpful throughout the entire purchase process.

Brandon Hughes

Pretty friendly, and got a decent deal for a good vehicle. I would recommend visiting.

Anuj Sahni

Very disorganized to the extent of seeming unprofessional. But yeah, they sell great vehicles.

Rose Mabwa

Staff were welcoming, and pleasant to with.

HARDIKKUMAR PATEL

WORST EVER EXPERIENCE!! NEVER EVER GO WITH THEM. DONT WASTE YOUR TIME, THERE ARE PLENTY OTHER LAND ROVER DEALER SHIP. 1) I supposed to do finance but they can able to get me finance for 6.9% interest rate although I have 750 plus credit with Fulltime employment and no liabilities, and still they couldn't able to help me with any other alternate option which is unfair. 2) we supposed to get finance under my brother's name but due to high interest and no any other alternate any options decided to pay cash and will change under my name so Sales person's expression was bad due to he has to reenter all my information which can take barely 5 minutes and still. 3) second key didn't have battery in remote key, (if we go mall to buy cloth which we like and it is bit torn and sales associate will say it just very small stitches needed, would you buy it? NO because why we should hassle if we buying something new event though for 20 bucks and this one was 20K) 4) Rotor was rusted the day i saw car, so i requested sales person to fix it to look it better and he said he will try and when i came for pick up it wasn't done and i asked them to fix it they said we have to pay mechanic to fix it do you think it sounds good, they want to sale it as it is and wants to make only money 5) big scratch on dashboard but i came at night time and dash board was waxed so couldn't able to see it. 6) second day side signal and tail light got blown, and was 2 hours far from Chicago around 9 pm and have to drive with out side signal and tai light. 7) Heated mirror not working 8) Heated seat on driver side not working 9) U connect connectivity dropping bluetooth connection with mobile device sometime This is overview of my experience spending 20K. I would have check everything before buying it if I was at unbranded dealership but I thought Land rover dealership is big brand and I had expectation that I will get better service with quality if i will buy from Branded dealership but unfortunately............. I contacted them through email multiple times but never heard back from them. NEVER EVER GO WITH THEM, VERY FRUSTRATED AND DISAPPOINTED EVEN THOUGH PAID 20K.

Chris Rodriguez

Erika (Sales) and the team took great care of us. We are from Iowa and stopped by on our way back from Wisconsin Dells to check out a vehicle with the exact specs I was looking for. Wound up leaving with it! Thanks so much. Hope to stop back by in a few years.

Sandy Balderrama

Erika Rocco was extremely accommodating and made the process super easy. She took care of everything super efficiently, and I was in and out with my first luxury vehicle; she was informative, helpful, and very Professional. Thank you, Erika!

Bob Berman

Knowledgeable sales staff, great customer service, and very competitive pricing...all that you can ask for in a dealership. They made buying a car an easy experience.

Danielle Christian

Typically my experience is really good at this dealership. I like the Hindsdale location much better than Land Rover Naperville where they don't talk to you unless you are buying a new Range Rover. I didn't buy my HSE from Hindsdale but I was working with a really nice woman at the time and they just didn't have what I wanted. Anyway, this is the second time I've brought my car for service and this time I'm extremely disappointed. I made an appointment for 7am on Monday to drop off my car and I told them I would need a loaner. I was told it wasn't a problem and that I would get a Land Rover loaner. When I arrive, I'm told there are no loaners left because the sales team is selling them fast and their loaner inventory has been drastically reduced. Linda called Enterprise for me and after about a 45 minute wait, they finally arrived and I barely made my 8:30 meeting. While Linda did tell me there were a lot of cars from the weekend and she wouldn't be able to get to it until the next day, they ultimately didn't look at my car until Friday. Only to tell me I needed a battery before they can do the diagnostic test. I'm appreciative that I have a car to drive but I kind of feel like it was a bait and switch. I asked of one came in , could I bring this rental car back and Linda told me no. If you bring a Land Rover in, one would expect that you get one or something similar to drive. Furthermore, if there were 10 cars ahead of mine, why wouldn't they tell me that at the time I made the appointment and give me the option to bring it in later? I certain didn't expect to have my car gone this long. I have spoken to salespeople in the past and they have been nothing but nice so when I trade later this year I would like to consider them but I am bothered by the obvious lack of minority staff. It would be nice to see more people of color and not just admins or techs, I'm talking about sales and management. It's Saturday and I still don't have my car back or even know what wrong with it. I guess I'll just have to wait, drive this KIA and anticipate a massive bill. Hopefully in the future they will tighten up a bit on their service process.

vipal arora

In any customer oriented business ,you keep an eye on who is stepping in on your door steps.It is lacking at your place.Every body seems to be pretending to be busy on their desk,rather than getting up and greeting the customer. I have to come to your desk and ask for a sales person.Sales person was kind enough to do good job and get it over on the same day.I hope your service department will be more responsive to customer service.Smile,greet and pretend to show little happiness.

Steve Jewell

I purchased a 2013 Cadillac Escalade here. The only good part about the entire transaction was the salesman, Steve. The rest was the worst dealing I have ever had with a dealership. First, we were told that we were getting two keys for the vehicle, we only received one. I was approved for financing before I got there and told them this. Next thing I know, it takes a long while to get paperwork done and then we were ushered into the finance guy (Donnie) where he would not take no for an answer. He got very angry and rude with us when we said we already had financing. I've never been treated the way I was treated there. It took them a long time to change our license plates over. As we were walking outside I noticed that the plate was on wrong as you can see in the picture. He screwed them into the hitch cover with self tapping screws!! After we were home for a week, I got notification that there were more papers to sign and they sent a notary to finish up with the title. Then today, I received a phone call (27days after we purchased the truck) from Donnie. He said he underestimated the registration for our vehicle and we owed $460 more. I told him this was the worst dealing I've ever had with a dealership and he informed me that it happens out of state. I have dealt with dealers out of state many times before. and this has never happened! My recommendation to you.....Stay AWAY! especially from their finance department!!

Margaret Posh

Eric Htun was excellent. Education on car features by Deslie was SO HELPFUL! Great experience overall and highly recommend.

Shawn Walters

I didn't buy a car from them, thankfully. But I got literally to the finance office to write a check and asked to see the carfax, only to find out it had been in an accident. I couldn't believe a franchised dealer would sell a car like that. There was another one on the lot that I liked so I asked about that one instead - their response - "it's been in an accident too." Looks like this place buys the cars others won't at auction and probably buys them very cheap.

Tracy Willie

Everyone at the dealership was friendly. Our salesman was great and quite informative about the car. We went there to look at a used Land Rover and ended up buying a new 2012 Land Rover.

myles kennedy

Erika Rocco Was very helpful and informative with the purchase of my 2014 Range Rover sport. I would recommend her to anyone interested in purchasing a new car

Karen Donoho

Linda, the service manager, is an absolute pleasure to work with. She made the whole process so easy for us. Our vehicle was done that day and everything looked great. Everyone there is so friendly and the free Starbucks coffee is always a plus. We will be taking our vehicle there again.

maria ogrodny

I have been going to this location for many years. Everyone is super friendly. When I'm in the market or looking to trade, Mike Ryan has always been my go to guy. Just recently traded in my LR2 for a discovery and Mike Ryan was a pleasure to work with . Not pushy, very professional and down to earth. Looking to buy or just browse, he's your guy.

Ed Mikos

Steve Miller went well past being a great salesman, treated me like an old friend and demonstrated a level of patience that was truly impressive. Thanks again Steve!!

Joseph Porter

My experience at the dealership was excellent Ericka walked me through everything with no hassles she was very good at explaining everything we had a lovely experience.

keith andersson

I have owned 4 Land Rovers from Knauz Motors, and they have been spectacular to work with. I decided to give Land Rover Hinsdale a shot and it has been the worst experience in purchasing a car. I bought a used 2012 LR4 that did not have both keys, and I was told that was not their problem, then I took it into Knauz to have them check it out and found that the left front tire only had 40% of tread left (only one tire was like that?) so I had to Purchase two new tires. The best was when I was down in Florida, with my one key fob, and the battery died on the fob. I went to use the key to open the door and of course the key is missing! When I got back I contacted the Sales Manager JT a few times and have never received a call back. This dealership is horrible and there customer service is just as bad, Buyer Beware!!!

Christopher Arkell

Always excellent. Whether purchasing or servicing, they actually know you and care about you and your car.

Jean Rollo

I've bought over 5 cars from Mike Ryan at Land Rover Hinsdale. He makes the car buying process stress-free and easy for me...much appreciated! I'll keep buying from Mike

Carol McCarthy

We've purchased 5 cars here and we find everyone professional, friendly and available. Dan is terrific!

Joe Giannola

Please and I say please try to avoid the service department, their price it is extremely ridicoulus just ridicoulus , they rip you off big time every time you bring your veicolo to the service, I have purchased 6 Range Rover from this place and I will never purchase anything from them anymore, just for the service ridicoulus price.An autobiography Range Rover where they sell for $150,000 brand new they estimate to me after 6 years for $12,000 in good condition , simple ridicoulus , I will never stop or purchase anything from them again.

Dawn Collins

Just purchased a car from this dealer and worked with Erika Rocco. She was sweet, professional, efficient and helped me get int my new car. Customer service here is fantastic!

John P

I was in the market for a certified Range Rover Sport and worked with a few dealerships in the Chicago-land area. All tried to give me the run around about why they wouldn't certify the vehicles I looked at. The sales teams were not nearly as engaging, and I felt like they really did not want to sell a vehicle. The team at Hinsdale Land Rover went out of their way to find me a certified pre-owned Land Rover Sport, and exceeded my expectations with quality, price, and professionalism. I would buy again from them, and recommend them to anyone!

Roy Wilson

We had a fabulous experience & love our new car!

Zhib P

I had a terrible experience to own a brand new Land Rover discovery sport HSE, I owned it about two and halt months, I had to go back for service four times. First time, after I had the car one week, I found the warm up system is not working, I went back to fix it, after 4 days later, I got back my car, I found they scratch my car, I had to go back for second time service, they sprayed the liquid to fix the scratch, make it lighter, but I still can see it. Two weeks later, I heard the noise from the front of the car, also, the ECO system was not working, I had to go back for the third time service. They told me they changed some parts of my car, there was the long wait, after 21 days, they sent back the car for me, but the ECO system still wasn't working, I call back to the service manager, but he told me ECO only work for spring and summer time, I didn't believe them. After two weeks, that was the fourth time service, I went to different location dealer to fix the ECO problem, finally, the problem was fix, but I am still afraid the car will have more problem come out. The total service time was 26 days. I waste lots of time and gasoline to go back for servers. People who want to buy this kind the car need to consider about my experience before to buy.

John Wright

good people to work with. cramped parking lot, they are constructing a new building with more space.

David Dominic

I had a wonderful experience today at Land Rover Hinsdale. Pat McGowan and his staff we a pleasure to deal with.

Briana Langan

Eric is fantastic! Super personable, and makes you feel comfortable the second you speak with him. I would go back any day under any circumstance just to deal with him. I may even stop in to say hi sometimes since I’m always in the Hinsdale/Oak Brook area. He is understanding of situations, and is willing to work with you. Everyone at Land Rover Hinsdale is very cooperative and appreciative. I always remember people who go out of their way to genuinely help another. Eric did just that. In the future, I can confidently say I look forward to always working with Land Rover Hinsdale...because just like me, they understand that sometimes in life...timing really is everything. Thank you Eric for all that you have done and continue to do to help me out whether it is tomorrow or next year. I will simply never forget you.

Maribel Gonzalez

Received the best service. Our sales person Erika had a great attitude, patient, friendly and very helpful. Left with the vehicle we really wanted. Never gave us the run around, all straight forward.

Susan

Erika Rocco was amazing!! I traveled from New York to purchase a car mainly because of her professional, helpful attitude. Looking forward to buying our next car from Erika!

Jay Williams

Had the pleasure of working with Erika & David. Great people. Erika has excellent energy and she made me feel extremely excited to buy a car there. They even offered to pick me up from my home to make sure I had transportation. This was the easiest car buying experience I’ve ever had. Thanks Land Rover of Hinsdale.

Yesenia Olivencia

I'm very pleased with their services. I would definitely recommend them 100%.

Russ Nowak

Erika and Brian were both fantastic to work with.

juan ibarra

Great experience and great people. Thank you so much Erika Rocco!! For all you help getting my new land rover. You are awesome.

Krasen Ilchev

I am happy to hear that Linda did a great job at making the process an easy! I look forward to your continued business.

Stacey Locascio

My experience was fantastic and I believe it was because of our sales person Steve Miller. I hate buying cars because normally the sales people are way to pushy. Not Steve he was kind and listened to what I wanted and did everything he could to make sure we got in the right SUV. So thank you Steve for being a great sales person Most of the salesman in the car industry should take a lesson. They would get a lot more deals.

Jimmy Singh

Do not try to negotiate a NEW car price at this dealership as the online prices on the cars are the best that they can do, they are not willing to budge a dollar. This strategy is believable(somewhat) for a used car but it's totally BS for a NEW car. Totally negates the point of having a sales staff when all they can do is advertise on their website. Weird. Update:- Thanks for the offer but I'll pass on this opportunity to save a few hundred dollars. Other dealers (from out of state) are willing to sell the same vehicle for lower prices. +1 for your concern and response

Alex Vukajlovic

Wonderful leasing experience. Erika Rocco was a pleasure to work with and did what she needed to to get us a great lease deal. Do yourself a favor and go see her.

Melissa Siegal

I went to several dealerships before buying my 2013 Range Rover Sport. Mike Ryan was the most knowledgeable sales person I encountered throughout my experience. I felt like he was working for me and my best interest which is why I decided to buy from him.

Marty Samartano

Bought a new LR4 from Dan best service ever. This is my 5th car I have bought from him. If you need to buy a car ask for Dan. Great guy.

Jeff Thompson

Very pleasant to do business with, no pressure and made sure we were happy.

genesie christion

No stars are deserved at this place, they suck! They took 3 days to tell us, we can't help you. Refused to help fix it and told us they don't make that part, so good luck finding it.

Kristen Lynn

Met with Dan in sales. Showed me the Velar and we drove it. Very detailed in explaining the vehicle with me and allowed me to ask questions. Offered me a good price even though the vehicle is in high demand. The dealership staff including the manager Pat was pretty friendly and not the normal pushy car dealer. I enjoyed my visit with them and was impressed with them overall compared to other Range Rover dealers.

Ebenezer Eboh

Great customer service. They were extremely diligent when working with me. Answered all questions quickly as well.

Wesley Wren

My sales guide Erika was very helpful and got me the vehicle I wanted. My experience was great and was in and out the dealership in a very timely manner.

Mikel H.

Jung Park was my sales person. He was professional, knowledgeable and not afraid to give his professional opinion. He was patient and helpful as well. Donie Justiss was my finance person. As well, Donie was professional, very knowledgeable and secured a finance deal for me with which I was very pleased. I highly, highly recommed Bill Jacobs Land Rover. Michael H.

gaye smith

Erika Rocco was an extreme pleasure to work with, she is very thorough, consciousness and professional. I will definitely continue to work with her in the future. She help make my daughters first car buying experience very special, thank you Erika.

Preston Brown

Excellent service by Joe, Service Advisor. Keep up the good customer services.

J Evans

This Range Rover location Hinsdale small building not much on the inside

Andrew Glogowski

I worked with Mike and David who were both great from start to finish. The finance manager Donnie was also very informative and helpful. I would highly recommend buying your next car here! Excellent dealership and I will definitely be getting my next Land Rover from here!

Moe G

Amazing experience at the dealership....not a norm. Dan was great and even helped me save some money on my 2016 Range Rover with some hidden incentives (LandRover loyalty reward) If you are in the market for a LandRover I recommend you see Dan @ LandRover in Hinsdale.

Samantha Kirkham

I have bought many cars from landrover hinsdale over the years. Mike Ryan has been great! I would highly recommend him to anyone looking to buy a Range Rover. He's funny too!

Hassan Tahir

I made an Inquiry to lease ranger rover . And JOHN made my experience excellent. Great professional and very friendly person!!

Edvinas Vingilys

Brandon was my sales person and it was the best car buying experience ever with no pressure or rush or any type of sales games what they promised they delivered 100% recommended to go in and see Brandon on new car deals A+service

Matt Merkel

Well organized

Joseph Deguide

Great people to deal with. Car buying experience was actually fun. Don't hesitate to give them a try as they are the REAL DEAL!

Go Bulls

just got a new Range Rover sport, go see Pat and Brendan, they will take care of you.

A Waldov

This is the best and most proficient Land Rover service in Chicago area!

Marco Radenkovich

When I went to have my car serviced, the garage door into the service area didn't work. I sat there for five minutes. Upon bringing my car in, I was told it would take the team 45 minutes to have perform service. Later, I was told it would be 2 hours after the 30 I had already waited. I had to ask to get a ride to work which was 3 miles away because loaner vehicles did not exist. I received a call 4 hours after I visited and was told the computers aren't working, so I couldn't get my software upgrade. I had to find my own ride back to the dealer, and now have to go return to have my service completed. The prices for oil changes, alignments, tire rotations are completely out of line and nearly 75% more than other reputable places. As I was waiting to get my car, there was an associate who could not help me find my keys, and the porter was looking for the wrong person. During the time waiting, two service associates were talking about someone else's car who's brakes "were completely f***ed." Not what I would want to hear in a dealership. Finally, as I was leaving, I went to use the restroom only to be told the men's restroom was out of order, and the women's restroom had to be used. It was not cleaned. It's safe to say I will never return to this dealership. Teach your associates not to tell customers to give perfect scores on surveys.

John Holton

Service has always been better than expected but those dealer repair costs must pay for all electrical usages in Hinsdale.

Ambreen Shaikh

This dealership has THE WORST service center I’ve ever experienced. First incident i tried to call in to get pricing on a service job and i had to call back 3 different times/days as no one would return my message. After that I dropped off my car for a SCHEDULED oil change and they tell me while I'm doing the paperwork that the car will be done by next day.Its a SCHEDULED oil change and they cant do it at the time the appointment. i had to urge them to do it same day as i needed my car. In another incident, i go in for a SCHEDULED service appointment and upon waiting for 15 minutes I'm told they will look at my car after 1 or 2 days even though i have a scheduled appointment. Then they tell me to go to the waiting area as i wait to get my loaner, 5 minutes later they come saying they have no loaners and can have someone drop me off. Not only are they not working on my car at the scheduled appointment time but they are also expecting me to be without a car for days even though i was SCHEDULED to have a loaner car. One would think you would get superior service at a luxury dealership but this location has shown otherwise!!!

Jim Osmani

Avoid this service department. Short story: They gave me a $19,000 incorrect diagnosis, made my truck's issues worse, refused to acknowledge it. I subsequently fixed at an independent shop for under $1000 that exposed their incompetence. Long story: I brought my 05 Ranger Rover (one that I purchased at this location, Dan in sales is great 5 stars for him) for an intermittent problem I was having with ABS, Air Suspension, HDC related to CAN communication errors. Joe, service rep requested 4 hours of diagnostic time, which I agreed to. Joe gives me a diagnosis of bad wiring harness with a price tag of $19,000. I decline repairs and ask to pick up my car. Porter brings the car and I notice the panels in the trunk , center console are not properly fastened, I asked the service manager(Lori?) come see the condition of the vehicle. She was apologetic, and offered to take back (nice gesture). Frustrated I left. On my drive home I notice that my intermittent problem is now constant. I call Joe on my way home to tell him that the car is not functioning the way it was when I brought to them- it is worse. He tells me that it must be because the deteriorating wiring harness and I should consider selling or junking the car. I requested a refund for damaging my car and not putting it back together they refused. I took my vehicle to a local shop in the city and he diagnosed and repaired for under $1000. Said that the CAN connections were gapped by improper probing likely during "diagnosis" by Hinsdale service leading to continuous problem.

Miss

Erika was very efficient and professional, my experience with her was excellent customer service.

Josh Knopp

Erika was great and rasy to work with, especially as the entire deal was coordinated remotely. Smooth to work with.

Louis Giannini

The Service Department was great to deal with, very helpful !

Michelle Banks

Joe and Linda at Land Rover Hinsdale are FABULOUS! I purchased my vehicle from the Land Rover dealership in Naperville but after being treated like a 2nd class citizen, not talked to and seeing no respect for my time, I started to frequent the dealership in Hinsdale. I am treated with courtesy, respect, concern and feel greatly appreciated. EVERYTIME I am told a time that my car will be ready after being serviced, it is ALWAYS READY BEFORE THAT TIME. I met Ollie on my last trip there and when I am ready to upgrade my Range, I will go see him as well. Hinsdale Land Rover is the only dealership that I will go back to time and time again..................GREAT JOB GUYS AND THANK YOU!

Scott Westergren

Fair deal and good experience overall. Dan was very informative and helpful during the sales process.

Alicia Gonzalez

Excellent experience at Land Rover Hinsdale!! If you are looking to buy, please do yourself a favor and go see Bob or Erika. They are amazing and truly genuine people. Seriously make you feel like family. Love, LOVE, LOVE Range Rover Hinsdale! And in love with my new Velar!

Samantha Politte

We just had a very good experience with this dealership. We purchased a vehicle from out of state and Brendan, our salesman, along with everyone we encountered here made the process smooth and as pleasant as possible. I would highly recommend purchasing a vehicle at this dealership.

Joey Perez

Loving my car purchase from Range Rover in Hinsdale. Dan Gallovitch was wonderful! Very helpful and attentive! Dan is an especially knowledgeable salesperson and I recommend him if you are unfamiliar with the Range Rover brand. 25 years of experience! Had no idea I would be in such good hands purchasing my car. The car was serviced and detailed - ready for my appointment and purchase. Highly recommend and will come back as a repeat customer!!!

Sam

Just purchased an FPace SVR from brenden Darren and Donnie!! Highly recommend these guys. Was in and out less than a hour and they have been amazing!! Best team around!

Adam M

Our salesperson Erika Rocco found us the CPO that met every item on our list and we had a great experience working with her. We look forward to working with her and the rest of the staff in Hinsdale again in the future. Worth the trip!

Alvaro Peña

Used to go to Elmhurst Jaguar where the service was excellent. Recently was sold to Jaguar Hinsdale. Called to make appt and could not be accommodated for a month. Loaner car would not be available except by enterprise a few blocks away! Will have to find another dealer. Thank God my lease is almost over.

Chris Noerper

I worked with Erika to get my S4 and had a great experience! Very easy to work with, love the car and everyone was extremely nice, making for a great experience.

Mike Prodehl

First time Range Rover buyer and the experience was by far exceptional! John and Dan were beyond accommodating and patient. The whole process from start to finish was outstanding!

Geana chapp

Erika was great. She made the process very easy.

Stephanie Uselman

Prior to contacting Steve Miller at Hinsdale, I had spent months attempting to arrange for the purchase of a 2016 RRS HST with a dealership much closer to my home in ND. After not receiving a reasonable level of customer service, I contacted Steve. I called him in the morning, and within a few hours was approved. That evening my family and I drove 12 hours to Illinois to pick up the car. Steve was nothing but professional. At times I thought he was more excited about the car than I was! Kris in financing was amazing and took the time to discuss all purchasing/leasing options with us. While I was signing my paperwork, Steve took it upon himself to feed our children some of the lunch that had been ordered in for the staff. The business was very kid friendly. Also impressed that the owner of the dealership came to thank us for driving such a distance to purchase a vehicle from them. I would recommend them to anyone, and will definitely purchase from them again.

Iliyan Kadinov

I purchased 2017 Range Rover Evoque. The sales person, Mike Ryan, did not explain ANY of the features of the car to me. In addition, two weeks after the purchase of the car, I noticed the car is missing an important component - SIM Card that helps the car be connected and provide all additional features. I called Mike Ryan and he told me to bring the vehicle in. I did as I was told, week later, they inserted a sim card without even registering the sim card with the vehicle's VIN. I called Hinsdale AGAIN, Mike Ryan started making excuses how they are not being trained and he will call AT&T and Land Rover USA. After his useless attempts to resolve the issue, he advised that he needs to delete my account and re-connect the vehicle. This turned into another disaster as he could not re-connect the vehicle for another day (supposedly there was a technical issue). Finally, he made that possible, however the sim card was still not working. Eventually , Mike Ryan was unable to provide any resolution. I ended up resolving the issue myself. Please be aware that this dealership is RIDICULOUS. They sold me a 60k car without even explaining the details and providing additional assistance that will lead to resolution. I will NEVER set foot there again. They lost my business. DO NOT BUY FROM THERE!!!!!

Amanda Ogden

Eric H., he is the best!! I hate car shopping but Eric made the experience amazing. We showed up yesterday looking for a Discovery Sport. He got us an awesome deal, we spoke with the manager, and they both worked as a team to help us out. It wasn't the right time for us to buy, but we will surely be back soon because we love their vehicles, but most of all it's great buying from a team that you trust and that work together to help you out. Thanks guys, you really made a lasting impression.

James Benak

Service staff were courteous and responsive. Got the car back same day as promised. But $492.00 to replace a door handle cable was over the top.

Bryon Abramowitz

Disappointed with the dealership's willingness to actually sell a car. I requested internet pricing for a car and was told that they can offer MSRP and that it was an aggressive price. Anyone can walk into a dealership and buy a car at MSRP anytime but nobody does because we live in a world with an abundance of information to help better inform buyers. Other dealers are willing to sell at year-end clearance prices. I've been a customer of Bill Jacobs' family of dealers for years but feel that this experience was suboptimal - driving me to look at other dealers instead. My advice to anyone looking to buy is to make sure that you are well informed on pricing before dealing with them or risk not getting a market-competitive price.

Nirari Barm

Great selection of new Land Rovers and the service is great

Tiffany Flowers

Erika Rocco was absolutely amazing in my buying process. From the minute I explained my unusual credit situation she made sure she walked me thru the process right into the finance managers office and ensured I was happy with my deal and my purchase. Highly recommend her for your luxury car buying needs!

Raiford Palmer

Dan at Land Rover Hinsdale took the time to walk me through the leasing and order process for my new Range Rover. Great guy, very helpful, took the time to explain everything to my satisfaction and kept me up to date on the order process. Smooth transaction from start to finish. I would recommend Land Rover Hinsdale to anyone looking for a Land Rover or Range Rover.

Glenn Lopez

I was shopping for a used Jaguar Xe from various locations. After researching online, I realized this dealer had one with less miles than the rest of the competition and for almost 2 grand less. When I got there I was greeted by Mark who was super friendly and did not dismiss me because of my younger age. He quickly passed me to his associate Bob which was willing to spend so much time with me and the rest of my family. I have never had such a friendly and welcoming car buying experience. I never felt as if I was being given sales tactics nor pressured. He was always honest about what was being offered. Any concerns I had about the vehicle such as minor scratches were acknowledged and Bob offered to have the car completely detailed and buffed as well as wheel restoration for free. This was to be my first car after completing my graduate program and I could not be happier with the experience. Both Bob and Mark were some of the most professional people I have ever met, treated my family and I with respect, and were willing to go above and beyond. I felt as if I was buying a new car. Thank you Bob and Mark, you guys are the best.

Ashleigh Ayers

Went into Bill Jacob's Jaguar Land Rover yesterday because I wanted more information on potentially leasing and left with the most gorgeous range rover! We were there a few hours but in that time, the staff were the friendliest and so welcoming. It honestly did not feel like your typical dealership experience nor does it have that vibe. I felt like I could be honest with them and they were honest in return throughout the entire process. The decor and how they're set up is relaxed and welcoming. A car buying experience is not always fun but I had a huge smile on my face the entire time I was there. Erika Rocco was the reason for that smile, she got me in my dream car! Even the GM was sitting up front at times greeting guests. You can tell they all just truly enjoy being there. Thank you again for a truly great experience!

Alex Sander

Land Rover Hinsdale is not a honest dealership. They don't give you all the info and do not mention discounts that are available on the cars. They hope that you don't realize it and pay more!

Hillary Richter

Our business has 20+ vehicles and we have never experienced a service advisor like Gigi Lopez of Land Rover Hinsdale. Gigi went above and beyond all lengths to get our vehicle serviced properly and to work with Insurers and Warrantors to make sure we were covered fairly. Highly recommend Land Rover of Hinsdale and especially recommend working with Gigi Lopez for coordinating service needs.

bill obrien

Land Rover Hinsdale > professional staff were courteous and helped me pick my new range rover sport

Ed Steele

Had a great experience at Land Rover Hinsdale. I have bought several cars during my lifetime and this experience was relatively painless. You are dealing with professionals who value customer service and repeat business. Frankly, the vehicles sell themselves, but the staff there do not take your patronage for granted. I don't think John Matteis, my sales guide would have taken much better care of me if we were related. A fair price was negotiated and little drama was involved. I would certainly recommend this dealership to all I know.!

Frank Carsello

The service was top notch! I would definitely recommend to anyone.

Karen Allen

A wonderful experience. Highly recommend dealing with Erika!

Michael Ruprich

Great..Joe in service is the best!

Erik Pociecha

The dealership was great to work with. Our sales person Erika was super friendly and knowledgeable on the car and managed to get us the car we wanted for a fantastic price.

Shariq Sheikh

Great and honest advice and service by Joe Rosone. Keep up the good work

Lonny Tsang

I own a 2018 Range Rover Velar P380 with 8,500 miles, the car is about 18 months old from first delivery, and had an oil service about a year ago with 4,700 miles. Recently the service warning light was on, so I sent the car to this dealership for a regular maintenance. The service advisor Bret quoted me $524 plus tax for this scheduled maintenance and I thought the cost was a little high considering the miles and age of the vehicle, I asked what's supposed to be done and he explained to me the service includes oil and filter change, bunch of inspections, air filter and pollen filter change. I trusted his professionalism and gave him the go ahead. I later found out from their own website and as well as from the owner's maintenance manual that the air filter was not needed until 32,000 miles and the pollen filter until 64,000 miles. I felt cheated and immediately contacted the service advisor Bret and tried to get his explanation, every time he said he will get back to me and never did, then I later on left messages and e-mail to the general manager of the dealership and never got his response either. This is really not acceptable, what they don't realize is whatever they gain on that one service order, they loss a customer for good and I will definitely make sure I spread the word to everyone I know. So unfortunate people like this gave car business bad reputations. WHAT AN ORGANIZATION, PLEASE BE AWARE OF THIS DEALERSHIP!

Rupert C Ryker

After $360 for a diagnostic, they could not figure out the problem. They called to ask whether they could tinker with the car for an additional $500. When I stopped by to pick up the car, they had charged me an additional $40 for wiping the wheels. I had not asked for this service. $400 some later, they were useless.

Rob Crowe

We were greeted by Brandan Heaton a sales associate. He is a "non pressure" salesman who seemed to be more interested in my wife and I liking the vehicle. Donnie one of the managers was able to work out a deal were more than happy to accept. There is a new vehicle in our garage thanks to Land Rover of Hinsdale.

Rochelle Kane

I wish I would have read the terrible reviews before I even walked into this dealership. They have been nothing but a headache. After many long hours of them helping everyone but us we purchased a 2017 Cadillac Escalade from them. We took it for a short test drive before this and asked the sales person about the air-conditioning not feeling cold and he assured us that we just had the settings incorrect, but once we got back on the road it was clear the air conditioning did not work at all. So at nine months pregnant, in the heat of July we drive four hours home with no air-conditioning. That was just the beginning. Since then we’ve had the vehicle in the shop several times and had to have the struts replaced, and have the vehicle realigned. The signal on the left rear view mirror does not work. They had assured us that they had gone through the car with a fine tooth comb in their service department. That was obviously a lie. When we finally received our license plates several weeks after our temporary plates had expired, we had one week until the license and registration expired despite having paid the dealership to pay for an additional year since we were so close to the renewal time. We called to ask them for a refund of our 600+ dollars that paid the next year‘s registration fee. They agreed to do so but here we are three months later and have not received that money back. They claim that check will come from a third-party processing company but we don’t have it. So I’ve had to pay another $600+ to my local county for the money that I’m waiting to get back from them. From a third-party processing company but we don’t have it. So they have essential stolen that money from us. Also their finance department is a joke. Despite having more than sufficient income and a credit score that hovers around 800 they couldn’t finance my loan for less than 5% interest I think it was 5.6%. So now I’m working with my local credit union to refinance the vehicle I just purchased. I’m guessing Wells Fargo gave them the best kickback on the loan so they picked what was most beneficial to them. All in all I would say this was the worst experience I’ve ever had with a dealership and I’ve had some pretty bad experiences. Unless the $600+ is returned soon, I plan to take legal action.

Ed Jessee

Erika made the whole experience very easy and enjoyable. It was actually a very pleasant and quick experience. I highly recommend her!