Reviews of Costco Tire Center (Tires)

1430 S Ashland Ave, Chicago, IL 60608, United States Located in: Costco Wholesale

Average Rating:

DESCRIPTION

Here you have the information of real people who are purchasing the services of Costco Tire Center (Tires) around Illinois area.

At the present this firm receives a score of 3.6 over 5 and that rating has been calculated on 30 reviews.

You may have noticed that the average of ratings that it reaches is positive, and it is based on a high number of reviews, so we may conclude that the evaluation is very accurate. If there are many people who bothered to evaluate when they are satisfied, is that it works.

As you know, we don't usually stop to give scores when these are positive and we usually do it only if we've had a problem or issue...

This Tires corresponds to the category of Tire shop.

Where is Costco Tire Center?

REVIEWS OF Costco Tire Center IN Illinois

Alisha Thing

If it wasn’t for the warranty I wouldn’t use them. They are rude and poor customer service.

K B

Hours on website are wrong. They do t open until 9 am. We stood outside until they opened and then the guy wanted to charge me because I did not have my husbands card only mine (member since 1994 BTW) for a repair. I suggested he search his database for my hisbands card number which he did and found it. Very LAZY customer service!!!! This kind of stuff makes me want to swirch to BJs.

Peppino Acrivulis

Nice price

E Dilla

DENNIS DEMENACE

Sally Fuller

Lisa Ratsch

Every single time there is some issue that either means getting refunded or waiting another week to get it right...every single time. not to mention the ridiculous wait times. The customer service from the guy EL was the absolute worst and he was awful to each and every customer. Do not waste your time, they are the least helpful of any place ive shopped this year.

Theresa Wolf

Josh was very helpful helping with my tire purchase - a special order. All the staff seemed very helpful and put air in my old tires at no charge. It's Costco, so the price was great, too.

Ana Maria

Excellent

JULIO CABRERA

(Translated by Google) They do not attend to it as if to ask them for a gift, come one .. (Original) No lo atienden como que a pedirles regalado viniera uno..

Mitchell Baker

Jim Maddox

The price is perfect

Emma Andres

Fast

Amanda Alcala

Would not accept any more vehicles at 11:30 in the morning and the customer service person behind the desk was extremely rude about it. I suggest going anywhere else.

Troy Jeremy

It’s my first time here. Seems fine. Everyone has been very nice. Wish they did other kinds of car service too and took appointments for service. I had no idea how expensive tires are!

ntomas16 .

Link Lin

Terrence Nolan

I would give it a zero if I could. The Glen Burnie location told me it would be approximately 3 hours put my tires on. There were people who came in after me that got out before me. I was the last to leave by 40 minutes after 6 hours. There was no good explanation from the staff. Unless you have a day to kill, stay away from this location

pam taylor

yu long zhang

Come and talk for an hour and a half. I waited nearly three hours。

Timothy Choh

Ndugu Coleman

Friendly staff, but a 3hrs of waiting is way too long for getting 1tire changed..

Darlene Youngbar

Was in and out 40 minutes get my tires rotated and balance great place

Jaym MD2017

Today I called for a quote on 4 tires and the man who took the call seemed confused about tire sizes, didn't know the installation charges, and could not tell me what was on sale. Really? I deserve better customer service than this. I'm going to NTB this time.

Sidney Ford

There was a long wait — for a high-quality service. El and the Costco Tires team did a great job and were nothing but professional and hard-working throughout. El promised me my tires would be in on time, and they were. So glad my regular maintenance shop recommended Costco and will be certain to patronize this business in the future.

Rene Martinez

Nazar Uskyy

N Z

Kind of annoying that every time our cars are taken to get the tires serviced, it's always a two trip commitment. Trip one: fix the issue. Trip Two: fix the tire pressure sensors they broke, and, if you are fed up with them, to pick up the trash they left in your car. Every. Single. Time.

Niko Z

Donald Harrison

Sales associate was rude and condescending.

Michael Craver

Hii Moy

Aaron Adelmans Truck parts

Nicole Baumgartner

Gentleman up front had very poor customer service. They told me I couldn't use my mother's membership card without her present, I didn't realize that was the policy but was fine with that. However, he was rather rude and dismissive. So I walked out and went to BJ's instead. Much better experience! And comparable prices!

Bob O

Performed the service correctly but took a little longer than expected.

Sung Lee

Eryn B

Tammy Durkin

Great service and timely!

Beejay B. JEON

Aura Mendez

Pancho Valle

Good work. Some give good customer service and other don't. Some are helpful and others are annoyed that they have to talk to you. Great prices on installation.

Ophelia Irvin-Brown

Always a wait... because the person checking u in is usually the one of several working on a vehicle...had an issue at this location about 2 years ago with a racist employee, avoiding this person of color, and over looking me , not waiting on me and only greeting the WHITE customer's. When I spoke up and said I was next, he walked away to the service area. I was told by his co-workers to report the situation bc it was not his first racial hostile situation. And I did, but with no follow up by Costco.

Pouyan Razminia

Perfect service and friendly staff!

Usein Win

jose gutierrez

Randy Akers

Brian Erisman

I'm really glad they plugged my tire but it took 90 min to do so

Tracy Jones

Understaffed

Ronald Dominique

They told me it would take over a three hours wait to fix my flat tire...no one to greet you and give procedural directions... LEFT DAZED AND CONFUSED...And FLAT!!

tiffany brown

Fantastic price and everyone was very helpful and courteous! Made an appointment when my tires came in and was done within an hour.

Rodrigo Diaz

Thomas Davis

Good prices. They under promise and over deliver on time it takes to get your tires replaced.

Adam Rosenbaum

Always short on staff, free fill ups and repairs that you can’t take advantage of because they are always short on staff. You get what you pay for although would argue not worth any savings really. Don’t bother, was a mistake getting tires here in the first place.

Bill Skane

Got me I and out in about a hour

armin alimi

GOOD

Hunter Voss

They sell good quality tires there and they patch them for free. I got a nail in my tire after just 6 days, and I was able to drop the tire off by itself without leaving my whole car. I’m very satisfied with their policy of honoring the repair warranty.

Toy Mania

Louis Khor

Love that they help put air in my tires for free.

everette Henry

Jean Choma

Never had a problem. I have been buying tires there for a long time for 4 cars. Always had courteous service. Takes longer when there's a special offer or weekends which should be expected.

Terrie Gorrell

They were short-staffed and very disorganized.

Bob McLean

Great service - very professional. I got 4 new Bridgestone tires on a promotion. Very good value. And, El is a great guy to work with.

Max Morein

The employees here are hard to deal with, always in a hurry, and pretty rude. Want to get a 'free' tire rotation? Show up and wait in a long, long line of people getting their tires installed for hours and hours. Or schedule an appointment between 1-4pm M-F. Have a job? Too bad, so sad. Hopefully the way they interact with customers at the desk/on the phone is not indicative of the way they work on cars, because if it is they have zero care or consideration doing so.

Michael Hanacek

UPDATE 7/19: People who haven’t worked in the service industry, I don’t want to here it. This is Costco people, not Mercedes Benz of Chicago! You wanna complain about waiting for a free tire rotation? Go pay for it then. These employees are caring and working hard so that you don’t have to wait so long and on top of that they don’t get paid as much as serviceman at dealership. I love this Costco! 12/18 The supervisor Luis M provided great customer service! Even though they were super busy and should have left work at 6pm, the supervisor Luis M took the time to take care of me and took initiative handle the issue with my tire. Also, I have seen some previous complain about price. You get what you pay for and that is quality service! Thank you Costco on Ashland for having a great team!

Peter Tubbs

Newhomes justin

Pamela Terry

pete tang

Richard Legendre

Just a great place to buy tires. Costco has great prices on tires and they will check as refill them for the life of the tire. They also include free patches as needed and will come to you if you are stranded within so many miles of a Costco. One tip, especially if you need four tires is to check the coupon books. They come out almost every month with about ten days been books. And if you buy all four, they rotate between brands from month to month which is on sale (usually $70 off). Another nice perk is the tire patching. But we had a mail in one spot, patched and then another nail a month later in almost the same spot. Therefore, they couldn't patch it. But they checked tread life on the tire and gave us today percentage off the replacement. Overall, the only complaint I have is that wait can be extremely long on nights and especially weekends m but you can schedule appointments and you can always just browse Costco while waiting, which is the best perk. The people are very knowledgeable and go the extra mile. I had family in town who go their tires at a Costco in another state. One has a I'll, they they didn't know which, it wasn't obvious, but they checked all four, even the non Costco spare to figure out the issue. That's great service, especially since it was a busy weekend and they didn't charge for it.

Mr Georgemm

man tan

some staff are rude and very impolite

MIN KI LEE

Come here if you have planty of time. It takes about two and half hours to change of two tires. They only have three bays and few people work this place. I'm so boring... They did nothing at all. Get my money and get out off here. Never come back this location. Please DO NOT waste of your important time here.

Clark Chen

Good service, including tire rotation, inspection and air inflation.

Ellen Li

Rebecca Thompson

The service is horrible. It's taken me over a week to get tires installed in spite of several attempts. No customer service at all. You wait at the desk for about 20 minutes even after you've notifies them you are here. It's worth the extra money to go somewhere where they will actually do their job.

Zeliang Kuang

Technicians are responsible and professional. Most importantly the best value!

Johnquincy Ingram

They are very Helpful

Andrew Carlson

ajoe kattoor

McDaniel Hamilton

I stopped by to get air in tires and it was a quick fill up. I had to wait for them to do it, but it was just a few minutes.

Ray Thompson

It's great

Business Hours of Costco Tire Center in Illinois

SUNDAY
10AM–6PM
MONDAY
10AM–6PM
TUESDAY
10AM–6PM
WEDNESDAY
10AM–6PM
THURSDAY
10AM–6PM
FRIDAY
10AM–6PM
SATURDAY
10AM–6PM

PHONE & WEBPAGE

Costco Tire Center en Illinois
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