Reviews of Good Year Tire Center (Tires)

Kevin Cox

Highly disappointed in the standards at this location and the downtown location. My new tire search began with calling around to a few places and good year offering the best price overall for four new tires for my vehicle. I was so excited to get a price that almost matched online prices. I figured Good Year is a reputable company right? What could go wrong? I went ahead and ordered my new set of tires with them and they arrived the next day. After my vehicle spent most of the day at this location (even though I was quoted a couple of hours) I finally received the call that my vehicle was done. I picked up my vehicle and drove home and it was late so I didn't do any other driving. The next day I woke up and had to run some errands. I immediately noticed my front tires had an extreme wobble to them and the truck was pulling to the right which was not happening before the tire install. (This is the second time I would go to good year). After calling and speaking to someone there I brought the vehicle back and they explained that they had just switched balance weights and that the ones they use now ARE NOT as good as they used to be and it must have fallen off the front tire as it was out of balance again (Why would you tell a customer your products are bad and continue to use them?). After they had my vehicle for an extended period of time, I was able to get back on the road and run my other errands when I noticed that the pulling right issue was still present. I was getting frustrated at this point and called back again the next day. I was told by the employee over the telephone "I'm sorry, we weren't able to get it up on the rack yesterday so we didn't get to look at that issue. Why don't you bring it back?" Not to mention, uh... If you weren't able to fix one of the issues because you were too busy why would you hand me back my keys and tell me "You're good to go!" on my second visit back? So the next day I brought my vehicle back for a third time and was told they would get to it when they could. I ended up grabbing some lunch for an hour or so and ended up going home via Uber expecting it to be awhile. As soon I got home I received a call from an employee explaining my tires were to big to get on the alignment rack. HOW. IN. THE. WORLD. Could you guys not know this before I brought my vehicle back for a third time? You knew my tire size because you've dealt with my three times now. Come on guys! I was told I could go to the downtown location where they have a larger alignment rack. I called the downtown location and explained what was going. The employee here was fairly rude employee and apparently he was someone doesn't have a very large vocabulary because his only reply each time I spoke was an awkward "alright". In the end I didn't end up going to the later appt. as I no longer trust good year to preform adept services. It appears that once they have your money they no longer care for you or the problems they have caused you. I highly suggest paying a little more if it is your case and going elsewhere. STAY AWAY FROM "BAD YEAR" Tire!

Shane Darwin

Good services