I used to work at pep boys. My family bought a bunch of tires from you in the past (on my recommendations) and I can give you order numbers for each of their accounts.
I was recommended a poor choice of your products from your staff and I'm very unhappy with the product that I was given, but that isn't the worst of it. I'm very unhappy with my experience with TireRack.
I felt that my issues were anonymized, disregarded, and ignored. I was treated as an Order Number, not as a customer. A disgusting experience. I've never felt like this during any dealings with customer service for any company before. This was a uniquely negative experience.
Honestly, I was unhappy about the product, but the dealings I've had with customer service made it worse. Even if no discount was given, I would have been far happier if I was treated like a human, not an Order Number.
So I decided to call TireRack. Things got way worse, which is why I'm writing this right now. I never knew what it was like to have my complaints fall on deaf ears, until today. That's really bad, considering I've dealt with both Comcast Business Customer Support AND the government offices responsible for handling green cards.
Even if the deal with the 20% discount is better, I don't think I'll be returning. I am so unhappy with my experience @ TireRack that I would rather pay more money to a competitor than deal with this horrible situation again.
I don't know yet, I'll have to see how much money I'm willing to pay to avoid going through this negative experience once more.
Goodbye, TireRack.
I look forward to sharing the memories of my experience with my friends and family. You deserve every bit of it.