Reviews of Laurel Hill Automotive and Tire (Tires)

Marcos Bueno

Great service, price and people. I could not be happier! Highly recommend Laurel Hill Automotive and Tire for all your car needs. Thank you again. I will spread the word to my friends and family about your kindness while performing a great service to my vehicle. Take care!

thomas rogers

Mark the owner is a liar and will take your money but not deliver on what he says! I was quoted an amount and when I went to pick up the vehicle it was almost double! I would flush your money down the toilet than have this place work on your car, save time!!!!!

Casey Bryant

Mark, the owner, is a great guy! I was frustrated at first because after being told I'd get a call back once the mechanic was there to explain why I needed so much done, they never called me with updates on my car. After talking on FB messenger with his son he called immediately. Turns out they had my number wrong. They also updated their phone systems to digital on Monday which should prevent that in the future. What I was told over the phone on the initial call seemed like I needed more work done than I thought. Mark said I could come by and he would show me. I did, and he showed me. It was all legit. I have a decent knowledge about cars, which is why I questioned it in the first place. They know what they're doing, and definitely are not trying to charge for work that does not need to be done. Very knowledgeable knowledgeable and nice staff all around! However, the mechanics are in their natural environment, don't judge what you see, and don't feed them! Again, great place, don't think I need to go anywhere else.

Courtney White

I don't know exactly yet, seeing as how I haven't been able to pick up my car. But little do they know, I've had 2 other shops under my car and neither one of them said any of the stuff that Mark from Laurel Hill is saying. Or the numbers that he's throwing around. Everyone that's saying they're a scam, I agree. My brother is a master mechanic and he agrees.

R B

They put wrong size battery in my truck,lower cranking amps, told me I needed a battery come to find out I need an alternator. A decent mechanic would know that.They do get work done but don't listen to customers or do it correctly, I won't ever go back there. Beware.

Genadi Kaller

Great place! They'll go out of their way to help and make sure you get to your destination safely!

S. Brown

These are local to NORWICH car repair people. Honestly, they sell their trade of "auto Repair" quite honestly.

Jim Taylor

Mark and his team are the best! We bring all of our cars to Laurel Hill Auto and we will never go anywhere else! Jody is a delight, Mark is knowledgeable, and the rest of his staff get their stuff done!

Meg Davis

always very fair when it comes to my pt cruiser. the work done is always superb and they never try to talk me in to work I don't need.

Carmella Ververis

I am posting for my mom who is 80-"something" years old who was having trouble with her car windows not going up and or down. She went to two garages for help on recommendations from other people, neither one even looked at the car, one of them made an appointment to go back at 2 pm and the other just told her to come back, neither one would give her any idea what was wrong or how long it would take to fix nor how much it would cost. She decided to stop at Laurel Tire on her way back home from the last garage and she explained to the man what was wrong, he took her keys, went somewhere with her car and came back and told her "you're all set". He had fixed the front window which was the one she was concerned about because it was stuck half way down at this point, but all her windows are not working properly. He showed her what was wrong and told her it would take about a half hour to fix the others, he asked when she wanted to come back and she said whenever it was good for them, then he said, "we are here to serve you, when do you want to come in?" (when is the last time you heard that ?!) The price he quoted her was a lot less than either one of us imagined! She asked me to post something to let everyone know about the excellent service she received and to highly recommend Laurel Tire if you are looking for excellent service at a reasonable cost.

Shelby Welch

First and foremost, I want to thank the wonderful, accommodating staff at Laurel Hill Automotive. Jody is the absolute best! Not only did she fit me into their schedule quickly, she worked with me on keeping my bill under $1,000, even after they kept finding more and more wrong with my car (this car has had several issues, so I wasn't surprised when she called to update me). She was friendly, and even hugged me when I showed up to get it after it was fixed! She's amazing, and a huge reason for why I am now a loyal customer. It's a little unnerving to move all the way across the country and have to find a new mechanic, but I will be taking all our vehicles here from now on. The staff did a great job, my car was noticibly better and finished by the end of the day! I also was given two copies of my receipt so that I have records of the repairs when I go to sell the vehicle, which is a huge help. I've only had it for a day, so will post an update of this review to support the longevity and reliability of the repairs.

Fabby Vazquez

Great service, honest mechanic. What others told me couldn't be done Laurel Hill did a fantastic job on my car.

mike nadeau

Fantastic customer service with a high level of professionalism exhibited at every touch point. I wish all business transactions could be like this.

Alzie p

I really like Laurel Hill and Auto. I actually live about 30 minutes away and go there. I heard that they work on old cars and mine is 2002 and I want to try hold on to it as long as I can. I have had them work on my car for a few things. I have found them to be very honest. Very reasonable. I think the staff is very personable and Mark the owner takes time to explain the situation and what he feels is the best for the time for the vehicle. I have had a quote elsewhere and then went to him and he gave me different choices and all being more reasonable. I will continue traveling the half hour to see Mark and his staff at Laurel Hill. He even told me all about a rebate and made me money I wasn't even aware getting. Another time he told me about a recall that again until I looked into wasn't aware. Really like them very much and their service is quick and very reliable. Thank you!!!! p.s. to the person that rated it low and said he charged double....sorry but I don't understand how that could have or did happen. One time just for a difference of $20 that it would cost me more then originally quoted they called me to tell me so there would be so surprises. I think something is not right on your explanation of things because in all the years I have ever gone to fix car would they ever charge you double and not let you know. I definitely would not think Mark would do that at Laurel Hill.

T Lee

We are travelers. They went above and beyond for us. Thank y'all so much.

Gary Calverley

Quality machanic's

Dawn Sullivan

I love this place. The staff are wonderful and extremely attentive. Mark is an awesome mechanic, I think he might be the owner as well. The work was completed the same day and the prices are definitely fair.

Larry Williamson

I take all my vehicles to Mark at Laurel Hill Automotive.

ELENA Rosenthal

Always accommodating honest and fair

norman williams

I've been to Laurel Hill tire on several occasions with both mine and my Sons cars. Both Mark and his mechanics are top notch, they go above and beyond working the problem until it's fixed completely. Great work, Fair prices, Highly recommended.

Joe Pastore 3rd

Mechanics are very good. Jodie and the owner mark are very friendly.

Nicholas Woodworth

So scheduled a appointment yesterday for a front end alignment at noon today for $59.99 went in today at said time got told I wasnt scheduled for noon but 1230 so I went and got gas came back and waited until 1:20 to have my car brought in then at check out got the bill which was $85.07 instead of the $59.99 and the answer I got when I asked why it was more was o I messed up quoting you yesterday sorry. Thats the old bait and switch. Very dishonest business

Tommy Daly

Great staff. Care about your experience

Zell Greylock

Experts in their field shouldn’t have to look up YouTube videos on how to properly do their field of expertise. Saying “it’ll be done when it’s done” to a customer that has had their car in your shop for 24 days out of a 40 day period due to “not knowing when we can get to it because it’s been really busy” does not work for most consumers. If you like being told your car is ready to be picked up, dropping everything to go pick it up because you’ve been waiting for 2 weeks, only to arrive and have the car still be broken and no technician in sight to provide a reason as to why, come on down! If you would like to pay for parts that don’t need to be fixed on your car and have your mechanic “create” more work because he didn’t know how to fix the original issue in the first place, this is the right place for you! If you just recently came upon a sum of money and would like to pay twice the industry average only to have more problems pop up down the line, step right up!

dillon dube

Ive been taking both my cars here for a while, since a friend of mine was a mechanic. My friend went on to another job but i still took both my cars here. At one point my Power steering function began to fail, and i took my car in. The owner was really down to earth, kind and without charging me a dime told me what was wrong gave me some higher level fluid free to hold me off till i could afford to get the work done. Once i had the money they fixed it for me and still knocked a hundred plus $ off the price since there had been complications. When 2 months later more things with power steering stuff went wrong, even tho the part that broke wasnt what they replaced and wasnt under warranty, they fixed it for me free of charge. This was a blessing since i dont know how i would have paid for it. They are honest and seem to really understand how hard life can be with these things

Bonnie Ruggs

Great repair shop.friendly people great rate and fix your car with. Price range

Samuel Hooker

Family run. Friendly staff. The owner mark is very knowledgeable and friendly. He will fix you up in a jiffy.

Franky's world Ocasio

They fix my ilighment problem just for buy new tires. I just paid someone else 400 to fix one side of the suspention. I defenately recommend this guys. 100% honesty. I don't go no where.

Bob Trescher

Mark and his team are fantastic! They're the only place I will bring my car! They know their stuff and they are super reasonable!

Master Splynter

Friendly service. Quick and affordable.

Brad Merritt

Good people

David Trahan

I was given a quote for 4 new tires of which I already had an idea of how much it would cost. The quote was less and the service was quick. Very happy with them!!

d z

Now he thinks he is a manufacture inspector. This guy is a crook! ~Now you want to "work this out" but when I come to speak to you, you call the police, because you can't handle the things you do! Stay out of my business Mark! Haven't you caused enough damage?!? You almost killed me, and then act as if other parts were fine on my car and screw me out of more money from a completely different company, because your friends with someone at a completely different company. Stop damaging peoples cars to make more money off them. SCAM SHOP! UNQUALIFIED MECHANICS! TOTAL CRIMINALS! OVER $5,000 PLUS a HOSPITAL VISIT IN THE HOLE BECAUSE OF YOU! STILL CAN'T DRIVE MY VEHICLE WITHOUT GETTING SICK! YOUR NOT "CONFUSED", YOU KNOW EXACTLY WHAT YOU DID.

Rebecca Mallett

Mark Tudisca took over Laurel Hill Automotive and Tire in 2015. Mark has worked on 2 of my vehicles and has diagnosed and fixed issues with both of them that no other garage could or would. I trust his abilities and customer service completely.

Christina Reid

Amazing team and great tech's!!! I will be back.

Eran

I wouldn't even tell and enemy to bring thir vehicle here. Can you say scammers?!?

Ireland Leonard

Great people, explained what was wrong with my car. They even showed me when it was on the lift.