Reviews of Jensen Tire & Automotive (Tires)

Thomas Calzone

Excellent Service

Howard Richardson

Very helpful, polite and knowledgeable. Whilst we test drove the car, he checked out my vehicle for free. Thanks for the amazing service!

Veneta Slavova-aleksandrova

Very bad costumer service. They charged me $91.46 for diagnostic without even be sure what is wrong with the car. They propose replacing one part and if the problem is still present replace another one, and another one ............ Very disappointing and expensive. I've got two other diagnostics (for free) and they told me what exactly is the problem. Never in this repair shop again.

Joshua Friedman

Recently had a great experience with Jensen. Thought I might need a new alternator, but turned out to just need a new battery. Jensen could have easily told me it was the alternator but they went the honest route and it was a quick, easy and inexpensive fix. Will definitely use them again next time I need service.

Richard Marino

I have been taking all of my vehicles to Jensen since 2008 and I have never had anything but professionalism at the Trumbull shop. All of my cars were taken care of in a reasonable fashion for a reasonable price..not sure what the issue here is on Google but don't be swayed by negative reviews. Give them a try for yoursel!

Natalie Charpentier

I completely DISAGREE with what the lower ratings say- Eddie is a great business man; fair and friendly. He employs great mechanics and they all do excellent work.

Anisah Richardson

Recently went here and was mistreated badly by the owner. I was a potential new customer who filled out a form for a quote through the site incorrectly. When I got there he blamed me for not filling out correctly even though I am a first timer and know nothing about cars and yelled racial slurs to me on me way out the door...Eddie Jensen made it extremely clear he did not want to provide service to me because of my color...was very disappointed. Just wanted to purchase 1 tire.

Alex Seagull

Good honest repair shop. Used it many times, always with great results. Highly recommended.

Melissa Quinn

Reliable, trustworthy, and competent mechanics that will not railroad anyone. Services are rated at reasonable prices and each staff member takes time to explain the diagnosis procedure of your car. Questions are answered with respect. I have chosen Jensen's over the car dealership where I bought my car from.

Marven Moss

I'd give up my golf clubs before I give up Jensen's. Always treated like a preferred customer and the work is A-one.

Google User

It defies logic that a business owner would be unnecessarily abrasive and argumentative with someone trying to spend money at their establishment. I've experienced this firsthand and due to Eddie's bad attitude they have lost me as a customer forever.

Johnny Moreno

Extremely rude!! Overpriced and downright nasty! U don’t know if the guy was being rude to me because I’m a minority or something but he came off as racist! Save your money, take your vehicle somewhere where they’ll treat you with respect.

Ben Bissell

Tommy and Eddie are auto experts and customer driven. Each go the extra mile to schedule your appt even if very busy.

John Rackliffe

Recommended tires for my daughter and my father in law, very happy with service and even received a follow-up call several days after installation.

Eddie jensen

I am the owner and recently was told about the negative responses on google. We strive to meet all customer expectations. I apologize if there are a few people that felt they were not treated fairly. I am always available to correct the situation and do my best to resolve upset customer concerns. The response here about the prejudice I find hard to believe as we have a very diverse group of customers, that are pleased with our services. We try our best to to treat people as we are treated. As far as pricing we compare our prices and service regularly to quality dealership work and strive to meet customer needs. We will always price match for tires or service. If anyone feels there is an issue they can contact me directly at I will do my best to rectify the situation.

Aziza Monteleone

My husband and I were in Monroe visiting my mother-in-law for Christmas. While stooping at Trumbull Mall our truck broke down. This truck was driven from Fort Lauderdale Florida to Monroe and would not crank up after leaving a mall and being 45 minutes away from our destination. JENSEN knew that we were from out of town and took advantage of my husband and I the best they could. We were charged three times the amount for the part and we also found a leaking hose (4 inch rubber hose that carried radiator fluid) right on top of the engine, which they had to see but did not replace. I'm sickened and disgusted at how this businesses took advantage of us. I picked this place because of the ratings and I was told by several other auto repair businesses that this place would do a good job. I regret taking my truck there. We were charged almost $1300. I have the receipt but cannot post a picture with my review or I would have.

James Schultz

Had an oil-change done including all my fluids checked, a brake light repaired, and restoration of both my headlights. Thanks guys for the affordable service!

srinivas damaraju

i would not suggest this place to anyone,horrible service eddie is rude,and their price is higher than dealer price for the same repair

Jianwen Wang

be aware higher cost, our car broken down on the road, towed to Jensen for repair, quoted timing belt broken and replacement cost 35% higher than dealer, not easy to deal with, did not accept they charge super high and gave me a thousand reasons of why they did better than dealer and thus higher price, but our car has been running like a charm after the dealer repair (35% less), I hope I can review less than one star....

lucilene silva

I called AAA to tow my car to a car shop to get all the tires and the spare tire replaced , and the lady recommended me this place as it was near my house. So my car was towed there at night then on next day I call them to let them know what exactly I needed to be done in my car , and the guy I spoke with over the phone was rude to me and hung up the phone before I even finish telling him what services I needed . I found it disrespectful, so I went there picked up my car and took it to another shop . NEVER AGAIN! RUDE STAFF

Wendy Brown

We got a flat on our way home from camping for two weeks. With a car full of gear and our tired greyhound Eddie got us patched and ready to roll in twenty minutes! Not only did he get us in before lunch, but he welcomed and gave water to our dog and was super pleasant!!! Highly recommend this place! Thanks Eddie!

nick marini

Horribly rude, condescending, and belittling by everyone who works there. Go somewhere else. I would not recommend this place to the worst of my enemies.

Julia Dean

Eddie the owner is wonderful. The service is excellent and eddie will explain everything to you so that you understand what is happening under the hood. They are very honest and will rent you a car if you need one.

Leslie Morales

So sorry you had to experience something like that, very uncalled for . On Jensen's Facebook page they quote "putting the customer first and fixing the problem in a professional and timely manner." What they meant to say is if you're white you're entitled to all these promises. Everyone is entitled to their thoughts, but when it comes to owning a business being professional is key. Number one rule never turn down people who are willing to help your business grow. It is never okay to yell and chase down a customer because they are black.

Chris T.

Honest quality work at a fair price.

Rich Megenis

I have been taking my car to Jensen's for at least the past 15 years, and I really have to wonder what some of these reviewers are talking about. In all the years of our dealings he has been honest, fair, and have never heard Eddie utter a bad word to any customer, including myself. Above all, he is a excellent mechanic and his staff is very competent. I have recommended Jensen's to many of my friends and they have not been disappointed. I and my family value and appreciate the work Eddie and staff have done for us over the years and we will continue to bring our cars there for service.

Michael Parisi

I will only bring my cars to Ed and Tom at Jensen Tire. Clearly communicated estimates. Always on time and within budget agreed on. I would highly recommend Jensen Tire !!! Comfortable place for anyone to service a car ,hands down.