Reviews of Hank May's Discount Tire & Auto Centers (Tires)

John N

Overpriced and the work done on my car was poor. It took them about 3 times to fix the clutch pedal, had to keep bringing my car back.

Lena Lai

Great place for car service. The technicians are fast. This place dont accept visits past an hr before closing

Marie Osorio

The guys at Hank May's are awesome. They explain everything clearly and are transparent.

Ernie Taddei

Needed 1 tire with a nail repaired. They "claimed I needed 2 tires" even though only 1 lost pressure to 17psi! Afterwards they Overfilled my tires - they require 33-34 psi and they put 37 in one and 45 in the other!! I asked them to please correct them and the worker lied to his boss. The boss believed him. I was told to drive away and they would be ok. 9 miles later they had warmed up and the readings actually increased! Plus, they charge TWICE the price as Town Fair Tires.

Aaron K

Friendly service getting new tires

S Catherine

Not one more thin dime will we spend at Hank Mays after many years (20 or 30 or more) of bringing all our cars there. I brought my older (2003) car, which was basically one major repair away from being retired, to them for an oil change and I asked them to check out what could be causing the car to make a loud noise when it was cold out. It was not especially cold that day so it was not making the noise, but I expected them to be able to troubleshoot the likely suspects (which I later googled and found the answer in 10 seconds...wish I had done that before asking them to check it out...). They changed the oil and alerted me to a few issues that would need attention soon, but nothing about the cold/loud noise issue was mentioned so I assumed they had checked it out and found no issues, that it was just an old car that didn't like the cold. The other problems were front brakes, a rear wheel bearing and they said the battery tested weak, but I had not had any problem with it whatsoever even in extreme cold. Less than a week later (it was cold again...loud noise was back) I suddenly had a major amount of fluid (coolant) pouring out from under the vehicle and quickly rushed to drop it off in the middle of the night. The next morning, they called with an estimate for a new water pump (which they had replaced only a year or two prior), maybe $300 estimate. OK, that sounded reasonable. An hour later they called again saying the serpentine belt tensioner was bad (this was the cause of the loud-noise-when-cold problem I had asked them to check out the week before, and it was also what caused the water pump to fail...if the tensioner had been fixed the week before, no water pump or other subsequent problems...IMO). The serpentine belt also now needed to be replaced (which they had ALSO replaced within the last year or two) because it had fluid from the busted water pump all over it. This all came up to another $400 or so. Then, an hour or so later, they called AGAIN and said they couldn't start the car to get it into the garage so they were selling me a new battery for $150. I forgot to mention that I was sleeping and it was my mom who was taking the calls, as I work very late and sleep in. The battery had never failed to start all winter, no matter how cold it was, so obviously this had been caused by the other problems, which were all caused by the bad serpentine belt tensioner which they had failed to diagnose just one week before. Total repairs, called in one by one, around $900. Had they called and given us that total, we would have had to discuss whether to proceed with the repairs or not, as that is probably about the value of the vehicle. When I went to pick up the vehicle, I asked the service rep who had signed me in the week prior if he remembered my saying that the vehicle was making a loud noise when it was cold and asking them to check it out and he said he did remember but he had failed to put anything about it on the work order that day. The service manager (with whom I really had not interacted prior to this day, the old service manager was great to deal with, not so much this guy) gave me a nasty attitude saying that if it wasn't making the noise when I brought it in how were they supposed to diagnose it...when a 10 second google search had already given me the answer. I then asked him (in reference to other work that needed to be done, which they had mentioned the week before, including a wheel bearing) if they would allow me (trying not to put too much more $$ into a car I just spent the value of, due to their mistake and sneaky tactic of calling in one job at a time for authorization) to provide the parts and just charge me labor (a hefty $130/hour, if I'm not mistaken...seemed to have been going up every time) and his exact words were "I'm not in business to be your parts installer"! Well, guess what? You're not going to be my anything anymore, nor will anyone else in our family be using you ever again.

Jim Segneri

Good guys ,fair price

Carl Leaman

Trustworthy business

David Osler

Good service knowledgeable staff but expensive

Ted Kalofolias

This place is a complete rip off! I used to go here all the time for repairs but I noticed everything is way over priced. The final straw was when they quoted me $900 to fix my ac compressor. I ended up buying one for $180 and a local mechanic installed it for $200. I will never go back to this place. Stay away unless you dont mind getting ripped off!

Brandon Materazzi

Absolutely horrible experience at Hank May's. After waiting for over an hour (only customer there) simply for a brake diagnosis, I was given the overcharged amount of $900 dollars for front/rear brake bad installation only - did it myself for less than $150. What made it worse, when doing it myself a few weeks after taking it to May's the first lug nut I encountered was stripped - when May's put my tire back on after diagnosis THEY STRIPPED MY LUG NUT. I am a business professional who grew up around cars and mechanics and will never, ever, ever take my business here again. Hope this review helps.

Donald Sexton

Great, attentive, service. AAA. D.J. Sexton Sexton Lighting Design

Rachael Bouthot

Amazing team!! I went in for an omission test and they informed me my brake light was out...changed it on the spot for me. Will definitely go back:)

Bruce Angeli

I've enjoyed watching Hank's corny TV commercial for a long time. He seemed genuine and motivated by good customer service. So, I gave the Norwalk location a try. I wasn't disappointed. The staff is extremely knowledgeable. The waiting area is clean; well-stocked w/ magazines and a large flat screen TV. I spent more than I planned on tires. However, as other members of my family drive this particular car I wanted to be sure of safety and reliability. It's where 'the rubber meets the road.' I really appreciated the computer alignment printout that showed both before and after data points (down to two decimal places). The staff explained to me what each of these points meant. I highly recommend this business for tire replacement.

Brian Schaefer

Buy tires here every other year. Feel I get ok deals usually have to special order Bridgestones. I do use this place to get the emissions checked that always goes smooth. Emissions is a one man operation you take a number and wait about 10 min per car ahead of you. Pay your $20 cash your good to go.

Matt Hitchcock

I had a dead battery and came in late. The staff was great and took care of me as always.

Milt Marhoffer

Top notch

Roman Kurys

Good and honest staff, reasonable prices. Also an emissions center, so a plus there as well.

Patricio AmatyLeon B.

Good service, good prices

MIKE McNally

They get the work done on time and check for other issues. Ian and Hugh are great know,you personally will always work with you. Never had an issue with them in 13 years.

Ian Gelman

Honest good service.

Jennifer Rosenwald

My new go-to car care place! Hugh was super knowledgeable, helpful, resourceful, even funny. And every single person I've had contact with has been calm and expert...and nice. More than the solid fixes, thorough oil change, and fast emissions testing, all the always-busy associates, customer facing and in the bays, indulged me and others our questions and concerns, checking and rechecking, making recommendations or setting us at ease, never with any sales pressure.

Chris D

Fair rates and honest. What else can you can ask from a repair shop? And good workmanship also.

A

K place

ABU SHAHID

Like to get my car fixed here, but they should make there price more affordable

Abigail Abrams

Extremely friendly staff and a great experience! Thank you!

Big Triple B

I went there for emission test

Eric Johnson

Most excellent place. I gave them 2 opportunities to sell me something I didn't need (pads and rotors)..both times they said "not yet". My tire place from now on.

Dale Oakes

I go here for my car emissions test they have good service & are quick!

Ms. Fair

Very rude. Terrible customer service. No greeting whatsoever. Didn’t even repair the issue.

James Jones

The only shop I bring my car too. Low price for oil changes. Professional service.

Lorraine Kennedy

Great service and prices

Alvin Schub

Great and honest service.

Emily Sabia

I wish I could give them 0 stars! I went in for emissions testing and was told it would be a 2 hour wait for 5 cars... absolutely ridiculous! Other than the 5 cars in front of me, the place was completely dead. I waited a while and after it took them over a half hour to test 1 car, I left. I went to Joey's Capitol-Wood Services Center instead and they were able to test my car and have me out of there in 10 minutes or less! Totally recommend Joey's over Hank May's. No clue why it takes Hank May's so much longer to do the same exact emissions test.

* *

Service, and friendly

Bernard Bacon

Went to have emissions test , and it was very quick.

B N

Good service but they need more people to help customers by the desk. Picking up your shouldn’t have to take 30mins.

john Papadopoulos

Tires are great however, watch out for Jon with the fake eye. He tried to charge me for an allignment I didn't ask for, then counted the money in a funny way and tried to pocket a 20 dollar bill.

Maria L

Friendly helpful employees who are easy to talk to

Sharana R. Ebron

Great place in-and-out

Margaret Davidson

I trust this place with my cars!!! Very good mechanics, reasonable honest.

Ram S

I was just there today for a quick oil and filter change, tire rotation. All said was done perfectly. Glad that I was here, and saved a lot of dollars from going to the Lexus dealership! The first time I am trying outside of dealership. Cheers guys. Front desk service manager, Ian was good and cordial.

Zo

Really friendly guys and their costs are reasonable. They did a great job on my BMW.

Jorge Ordoñez

Buen servicio y las personas muy atentas y serviciales

Hugo Vargas

I needed an alignment so I chose them cause Devan Chevrolet couldn't do it on a big vehicle like mine. Anyway, the tech came back and told me I needed to fix something on my steering and they couldn't align the car till I did. They gave me a quote and I thought the whole thing was bs so I brought it down the street and it was aligned - no problem.

BF STENDER

3 STARS. I WAS SEMI IMPRESSED WITH YOUR TEAM MEANING THEIR PROFESSIONALISM AND SKILL. THAT WAS BEFORE they GOT INTO MY JEEP AND THE STEERING WHEEL WAS ALMOST INMOBILE!!! - LIKE THERE WAS NO POWER STEERING. I GAVE IT A FEW HOURS 7 AND ITS STILL VERY BAD AND ALMOST UNMOVABLE- VERY DANGEROUS. IT ALSO MAKES A NOISE. NOW THEY ONLY PUT 4 TIRES ON AND PUT IN A TIRE SENSOR. THERE IS NO REASON FOR THIS BUT ITS THERE. THIS IS WHY I LEFT TFT FOR YOU. I AM LOSING MONEY SINCE I USE MY CAR FOR MY BUSINESS. THE GENTLEMAN SAID HE WOULD LOOK AT IT ON THE 8TH, BUT THIS SHOULD HAPPEN!!! I SPENT $512.99 AND I GET THIS??????????? BRAD F. STENDER

Steven Klocke

Hugh was very helpful regarding emissions testing. My check engine light was on, and he let me know that it needed to be fixed (and the car needed to be driven a specific way) before I spent time trying to get the test done. Much appreciated!

Abby

I know I'm not getting ripped off here because I shop around for prices. Customer service is important to me, which is another reason why I return. And they get the job done right, for competitive price... This is why I recommend the place, customer since the 80.'s

Jackie Mulroy

I found myself stuck with a rusty drywall screw embedded into my four-year old rear tire. Having gone to Hank May's for my vehicle inspection a few months earlier, I gave them a call. I did have to get four new tires (I already knew my front two were 'iffy' at best due to their age, but they were quick, courteous, efficient, and reasonably priced. I cannot praise them enough! Thanks guys!!

Viktor Hromyk

I was told the work on the car will be done in 2-3 hours, I came to pick it up 5 hours later and the work wasn't even started. Very dissatisfied.

SHAY Wills

Went for my Emissions Testing fast and courteous staff!

Brian Stone

Emissions testing, very quick turnaround.

Google User

Quick and good price!

Gavin Brackenridge

Unfortunately, a four year relationship is about to end due to Hank May's convincing, but erroneous, diagnosis of a problem, its inability/unwillingness to correct it and yet very significant charges for work and materials provided that were obviously not needed. After admissions of fault on their part, (printed on bill head) I was still charged for the most recent failed attempt though the service manager, Ian, was visibly annoyed at, yet again, hearing and feeling the continuation of the noise and vibration. However, the brazen processing of the last invoice credit card payment for this last failed attempt, with no follow up call or appointment by them to fix the problem they initially diagnosed, convinced me that Hank May best stick to selling tires and oil changes ( although twice I had to return to have them put back the oil plug properly) I have lodged a complaint with the credit card company refuting the charges for non-rendered services. Update: I have since had a different national recognized tire and auto shop road test and examine the problem. Conclusion and demonstration of the problem is tire damage from worn shocks/struts that has damaged tire(s) thus creating the whomp whomp noise that persists

JP Hernandez

I want to strongly encourage that you avoid Hank Mays in Norwalk. I would describe the work performed and service I received on my vehicle as totally incompetent. Hank Mays installed tires on my vehicle backward. I have gotten mixed information from others tire experts about the impact of installing the tires backward, but some viewed it as potentially dangerous and likely to cause problems for the tires. Furthermore, I had asked Hank Mays to save one of my "old" tires, as it had a lot of good tread left and I intended to use it as a spare tire. Hank Mays apparently forgot my instructions and threw the tire out (a personal loss of maybe a couple hundred dollars). I was surprised management was so contentious when I inquired about a refund, given how self-evident their poor service was. I secured an inadequate refund and probably would have gotten nothing at all but for my persistence. I would strongly advise that you look elsewhere for your tire and auto needs.

Paul Clesidor

Always nice and informative on what needs to be taken care of

Stephanie Taylor

Good people, friendly, but didn't bother to take off my rotors to see if the back was rusty, only looked at the front. Failed inspection because of it.

Tim F

Very displeased with the service. Called ahead and asked about getting an oil change and emissions test done. They said there would be no wait and should be quick. Went in and sat there for an hour and 1 person got called for the emissions as 10 people were sitting there in line. Terrible place.

Jocelyn Charles

Good customer service.

NGS INC ORG

Yay Gank Msts does emissions testing!

Hafsal Ponthala

Good service for emission testing. Not a lot of waiting.

Jeff Keltz

Takes a long time to get an emissions check. Place sort of feels like the baby DMV. Never had my car serviced here though.

William Lone Wolf

I was passing through Connecticut and my ride broke down. These guys went above and beyond to help me out of a bind. Highly recommended A+++

Hayden Callender

Good service and nice service people. They diagnose and give you their suggestions and price up front. Emission testing here is a breeze.

juan Carranza

People in this knows what they doing .

Tom Wuensch

Overcharged by 100 on a simple part. Probably didn't think that I would check. See ya

MkDesignUS CT

First to choose in Town always

Ray Rumer

Very empathetic with my request

MrJasjr7273 .

Took a number. Waited. Nothing after an hour. Left. Won't go back.

vilma oyuela

Very satisfied.

Elaine Tom

Friendly and professional service.

Peter Gillen

Place is great! Service is great!

Jordan Hudson

The tech understood what I wanted and quickly helped me.The hair cut was amazing It was a pleasant experience

Steven Rosenbaum

The worst.

John G Grant

Only place I go for automotive repairs and tires. Noise driving sound like bearing or tires, come to find out it was both. New tires and replace wheel bearing, car is like new now. Toyota 2013.

William Pitcher

As the owner of a large, diesel truck, it can be maddeningly difficult to find a relatively local emissions center for testing. Even worse, at one of the 'other' test centers, the diesel equipment always seems to be broken or inoperable. This was the first time I went to this location, and I will be coming back here going forward. Within one minute, yes, 60 seconds, of pulling in, Jean aka AJ was out to greet me. He told me there was a bit of a wait, which was no problem as I was meeting a friend for lunch down the street. I got back and my truck was tested, parked, and ready to go. Another friendly associate cashed me out, same pleasant and efficient experience. Thanks guys!

denise sedgwick

Great service and wonderful personelle! Honest and helpful too! Denise

alishan nasir

I am very happy to say that my experience at hank mays have been excellent. Hugh is especially amazing. He explained to me what was wrong with the car and give me all the options. He really did work with me to get me the best deal. I urge everyone with car issues to go to hank mays. You will not be dissapointed

Joseph Myers

Square Deal as ever. No fake news, just an honest assessment and price that matches.

Scott Sullivan

Excellent customer service and price. I called late Saturday morning, and they were able to squeeze me in within a few hours. Price for a quick diagnostic and half an hour of work was extremely reasonable, I'll definitely be going here first when I need future things looked at.

Ryan R

Had a great experience getting a new tire for our SUV. Prices were fair and quick service.

Robert A

Mine Honda Pilot and me is very happy now . Yesterday we receive excellent service. We are coming back that for sure !!!

Vasanth Subramanian

I've used them twice for CT emissions testing. Both times they were quick and efficient. The waiting area has ample chairs and in-store WiFi. Highly recommend.