Reviews of Gray's Tire & Auto (Tires)

Ross Trottier

Fixed what Firestone could not fix and did it for half the price.

Jason Carr

Very Professional and Great Service! Thanks Harold.

Stephen Steen

Good mechanics, fair prices. One time they saved us a thousand dollars because they didn't fix something that they thought they were going to have to.

Mr. Funkalicious Splendiferous

Been a long time customer, and now they're taking care of my step son's tire needs as well...

Casey Baum

Good, affordable service with friendly employees

David Garcia

Had some work done on my Toyota Camry by Gray's Tire Service and Automotive. I did a lot of research and reviews and found the Gray's tires & Automotive had some awesome reviews. They are a family-owned business that you can trust . They'll do everything they can to help you and save your money . Truly they are professional in every sense of the word friendly and considerate . So if you want someone you can trust I highly recommend Gray's automotive service

C. Cobos

My girlfriend got her 96 Ford Windstar worked on here...The van ran OK it needed a new water pump and timing belt cover Gray's installed the parts after two weeks of waiting they charged her 1,400$ dollars but,now her van dies when she stops at a light....Van never ran like that...Turns out they zip tied her air bypass switch because they said it was loose..Well it wasn't loose before...For what they charged you would think they would make sure the vehicle they worked on would also least be in running order...So,if you like crappy work done on your car then come to Gray's Tire&Auto.

Sun Brite Gel

Huge selection

TJ Lueders

I have been using Gray's for over 20 years. Best service honest prices. Tabi and Harold are wonderful people making every time I bring my truck in I am treated just as if I was family. The mechanics are really knowledgeable. They treat me so well I bring my bike with the tire to replace it as well. I recommend Gray's to anyone who will listen. Thanks Tabi and Harold for treating me like family!

No Nope

Great customer service. Fair price. They have fixed tires in two of my vehicles that other shops said couldn’t be done.

Benjamin Girard

They are always accomodating responsive and timely and seem to do good work for a fair price. I have always had a good experience with them.

BlackDynomight .

I've been taking my vehicles here for 10+ years, always great service. Would recommend.

ethan engel

This place has the best used tire guy in the world. Gerry has never let me down!!! Great service

Evan Gunn

All the staff was super helpful. Didn’t have to wait very long for the repair.

Brett England

Awesome service. Fitted a new tire in 10 minutes.

James Blair

Just got an engine replaced and my vehicle is coming out of their shop with additional issues it didn't go in with. I will recommend all my friends and family to NOT go here. I can not believe how dirty this shop is and how they can mess something up on your vehicle while it is in their possession and then expect you to pay to get it fixed.

Jeff Rice

Had shocks replaced on vehicle and after picking it up I heard a rattle when pulling out of lot. When I took it back to have it looked over it felt as though they thought I was making it up. After checking it over they admitted the person installing shocks didn't do their job. If you like multiple trips for service and feeling like you were in the wrong for their error, this is your place. (Had they double checked their work or test driven to confirm work then I would have given a 5 star review. Instead I felt offended and was given little apologies other than from the girl at front desk when I picked up the vehicle the second time. Seemed like she wasn't new at the sorry face for shop errors)

Reuben Russell

I would not recommend this shop to anyone. I purchased a used vehicle a couple of weeks ago and since I didn't have a dependable or reliable mechanic I decided to try Gray's based on customer reviews. I took my vehicle in for an oil change and during my initial visit I explained I had just purchased my vehicle and I was looking to have a mechanic look over the vehicle, give it a tune up and help me determine if it was worth the money I paid for it. There was a 'service vehicle soon' light on the dashboard I wanted to get checked out as well. I didn't think this was an unusual request. I dropped my vehicle off and after a couple of hours I received a call from a lady telling me I had some wires and a couple small parts that needed to be replaced along with the sensor that was the reason for the 'Service Vehicle Soon' light. When I asked how much it would cost me she quoted me $378.00. I confirmed that would cover the sensor replacement, which they told me would turn off the 'Service Vehicle Soon' light. When I returned to the shop to pick up my vehicle I was a bit annoyed to find that my bill was over $500. I asked why I was given a different amount over the phone and was not given an explanation as to why the cost was so much higher. When I asked for a detailed list of what exactly they did to my vehicle I was handed a receipt with an illegible hand written list. After trying to make sense of the cost the mechanic then tells me I need to get my front and back struts fixed which will be $900. Had they informed me of this sooner, before I agreed to pay the $378.00 to fix the sensor and other small parts, I would have told them to stop where they were and not to do any more work to the vehicle. Instead of trying to help me, it seems like they intentionally took advantage of me and my situation. If you are reading this review DO NOT TAKE YOUR VEHICLE TO THIS SHOP.

Dante Inferno

Still not satisfied with the work that was done on my Chrysler PT Cruiser. And all i get from Harold is the run around. Do not take your vehicle to have any type of repairs there, they don't know what they are doing. I will be reporting them for the 2nd time to the BBB and posting on Yelp as well.

tr m

Sexy mechanics like brad and tom

Kellina Ramsey

I brought my car to Gray's to replace my cracked radiator, while my car was in Gray's someone stole the spring from my ash try and it no longer pops open as it should, and my radiator, was not replaced properly, it was leaking and smoking when I picked it up. I turned around and brought it right back, only to have their mechanics act as though I was stupid, trying to give me te run around and told me it was just steam. I told them no, check under the hood, they finally did and said oh yeah it's leaking antifreeze, no apology what so ever for the rudeness or inconvenience, and because they were closing, they said come pick it up tomorrow it will be ready. The next morning they told me it would cost an additional $217 for a blown relay switch that was not turning on the cooling fan, which they just now realized was blown and that I probably needed a new fan as well which would be another $350, but they were not sure. This is after I paid almost $600 for a new radiator plus labor. When I checked my vehicle my fan was kicking on just fine, and they said the leak was fixed, so I took my car. I have had a continuous coolant leak and have notified Gray's that this problem was never fixed a few times the staff at Grays have notified me that the parts are warrantied but the labor is not warrantied past 60 days so, I will have to pay the labor charges in order for them to fix their mistake, even though if it had been done right in the first place, there would be no need for me to bring it back for the same thing. I do not recommend this auto shop.

Keith Johnson

I've been buying tires and having my vehicles serviced at Gray's for 30 years. Gray's has done service on my cars from oil changes to major engine repairs always without a problem and at the price they quoted. I and can't imagine having my cars serviced anywhere else in spite of the fact that I live about as far from Gray's as I can be and still be in Colorado Springs. Integrity and reliability are worth way more than a few miles.

Robert McClintock

Back home feel, quick work

Dana VanderWaal

I'm so happy my co-worker recommended this shop! I was having some big issues with my Bonneville struggling to go up hills and losing power and having intermittent electrical issues. I had brought my car to a different shop who kept it for 3 days and quoted me almost $900 to do what this shop ultimately did for $300. Naturally, I told the other shop I would get a second opinion and thus brought my Bonneville here the next day. The tech who worked on my car, Mike, called me before noon on the same day to update me on the progress and what conclusions they had come to. He did a great job in identifying the issue as a bad ICM and he genuinely inspected the rest of the car to be thorough. He also found that the spark plugs were fouled and the wires were corroded. Same day he replaced all three parts & now my beautiful 3800 engine purrs like a kitten. No problems whatsoever. I even asked to see the parts afterward and they gave them to me to inspect (trust issues haha) which I greatly appreciated as I could clearly see that the plugs and wires were in bad condition and did need to be replaced. I'm very satisfied with the work this shop did and will definitely be returning as a customer in the future!

Steve Murphy

Dishonest & overcharge. Lost a customer.

david zeringue

Honest and dependable.

Jim McGrady

This is a great auto repair shop!! Would not take my vehicle any where else!! Super fair pricing!!! Superior customer service!!!!

NATHAN CLUTS

Great honest local vehicle repair shop!

Tony Tone

Have gotten tires from here many times. Love the place and love the people. Shop local!

adam intermont

No discounts on anything, they act is if they don't want your business. I feel i was over charged !

Steven Larcade

Got tired from here will definitely go back

Matthew Putnam

Great customer service

Jane Craig

Trustworthy and thorough

MJ McHugh

I have been a loyal customer of Grays auto--however will no longer go there. I was having trouble with my vehicle- my vehicle was not revving up and stalling- their first attempt to fix the problem was new spark plugs. That did not help- next was a new throttle body (under warranty)- still having the same trouble- next was the replacement of the pedal sensor--- same trouble- I took it in again once more, they drove it and told me they didn't hear or experience the issue - a recurring one, by the way. The same thing happened again- a total break down for this same reason- and I informed Garys I was taking my jeep to the dealership as I can't keep going around and around with this and I would like reimbursement of the throttle body. Grays said they would need to throttle body back. I informed dealership, as dealership needed to replace the throttle body due to a malfunction of the part itself and incorrect installation of the part, Grays had installed. Dealership stated they needed to return to throttle body to the manufacturer or would have to charge me 450.00 to send it to Grays. So, my vehicle was repaired- new throttle body- running like a dream. I returned to Grays with an itemized receipt of the problems and the repairs. Grays kept saying they needed to the throttle body back and also said I should have brought me vehicle to them first. I explained I did not want to bring it back to them, as this same issue-from the beginning - and nothing was not being resolved. After long conversation- Grays decided to fax the manufacturer a copy of the itemized service and cost the dealership had given me. Grays still has not gotten back to me regarding the outcome of the manufacturer's response. I feel Grays has been careless with my vehicle, unwilling to bend on any kind of reimbursement for the throttle body that was installed by them and have yet to return my call- a common courtesy. And by the way- I never once asked for the bill from dealership to be honored by Grays- I had asked for the warranty reimbursement they had given me. I am sure Gray's response to this post will be dismissive- and I would not be surprised, as that is how they treated me. My community of friends and family will also not be returning to Grays.

Chandra Vigil

Very friendly. Does excellent work

Scott Bien

Used to work for this place. Total dump hole inefficient equipment. Lifts are unsafe and shop is very dirty. Owner is a complete douchebag. Puts brake rotors on customer cars that are under spec. Witch completely unsafe. Do not take ur car here. Unless u want a half ass repair.

Tarna Wright

The girl said there's n9 wait well be in and out.... 30 mins later i realize my van is still sitting untouched and they said the guys out to lunch.... 9uy of their 30 employees 1 guy does tires.

Brock Diehl

I love it

Savannah Brandt

I always bring my Escape in for oil changes at Gray's because they're fast and reasonably priced. The other day I had to have it towed to them because my car got stuck in reverse and had a slew of other problems. I was told it would be $100/hour for the diagnostic and would be at least two days before they could look at it. Later that day Tabitha called me and told me she had suspicions about the problems because of another Escape in their shop at the same time, so she ran my VIN and pulled up my vehicle under a recall. I ended up having to tow my car from Gray's to the dealer, and Gray's didn't charge me at all for the time they spent searching for information on my car, helping it off and on the tow truck, etc. Gray's is a great shop and I'll continue to bring my all my cars here.

Conrad Gonzales

I have went there for a couple of years now. They do great work.

Lance Penner

Everyone was really friendly from the tech to all the ladies in the office. I bought 2 used tires and they are basically brand new I recommend this place to anyone on any kind of budget!

Dana Johnson

Gray's has worked on my vehicles for 2 years. A very honest, reasonable shop, with old school values, they fix only what needs to be fixed and don't line you up to buy additional things. Great service, Great people. the only place I take my vehicles.

Cooper Davidson

Best in the Springs! Honest good people which is hard to find at a mechanics shop.

Michael Oxley

Tire service was quick and courteous. The person helping me addressed my repair issue -- no add-ons or last-minute discoveries.

Angelina Essentials

These folks are awesome! I'm so happy to say! I've taken my car there several times, and would recommend this place for anyone who is looking for a shop with honesty and integrity.

Martha Garcia

Went there for brake pad replacement and got them forcing and playing phone tag all day with them trying to up sale me with parts. Finally got to the end of the day when they told me my car wasn't going to be done. Had to wait until the next morning for something so simple that was done immediately the next day. It was scheduled to be in there at 8am and still wasn't done until the next day? Got it back car was unlocked and my tire looked worse then when it went in. Some how the tire was lower in pressure then it was when I brought it in and my tank was empty. The day I got my car back, i got a flat tire... coincidentally they told me it would be needing replaced? Don't go here. My tire held air when I went in.

BlueRaven Gem

Great customer service, fair prices and excellent work!

Melissa Munro

Gray's Tire always takes great care of us! Their staff is knowledgeable and does a great job whether it's tires or other automotive repairs.

Tim Eubanks

Great service

Robert Brewer

This is the best place in Colorado Springs to get your vehicle worked on. The people there are all top notch

Heather S

Great mom and pop shop to take your vehicle!

Kristen Vedral

This was one of the worst experiences I have ever had with an auto mechanic. I had my timing chain changed twice from them within a year's time. The first experience was great the second time I took it to them they treated me in such a way I felt shamed to have brought it there. They took 9 days to fix my car. They put it in the bay then took it down because I took an hour to call them back because I was in class. They were rude to me the whole time and treated me like a second class customer. They tried to pin the blame on me as to why the timing chain broke with in a year. Timing chains should last 5 or 6. The worst part about it is that recently my chain went out again not even 6 months since I had it fixed by them again. At this point it should be covered in their warranty but I refuse to ever have to go through what I went through with them so I took it to a different shop. I don't feel Gray's auto and tire deserves a 4 or 5 star rating because of their lack of customer service and quality of work. Buyer beware.

Dennis` Williams

The best for you

Cherry Pez

Great service, honest prices and they do a fantastic job

Christine Patterson

Gray's has done a wonderful job of taking care of my car for the last four years. They are friendly and helpful. They tell me exactly what needs to be done to keep my car running and they let me know if there are things that can wait until later so I can prioritize and budget. They are also very efficient and do a great job of finding time to get me in when I'm on a tight schedule.

Brendan Sperry

10/10 -IGN This place is illuminati confirmed

Robert Muske

Being a fairly new resident to the Colorado Springs area after moving here from Daytona Beach, FL. We were very leery of trying to seek out an honest, reliable, and cost effective garage to service our vehicles. Two weeks ago, I took our SUV to the dealership for an oil change and inspection. They completed everything and proceeded to tell me that our transmission was leaking just a little bit, but it was nothing to worry about, it was just cautionary and to keep an eye on it. Well, fortunately we made good friends with an employee at the dealership who told us about Gray's last year. I called Gray's and explained the transmission issue and the rear wheel bearing needed to be replaced. The gentleman was so kind on the phone and explained several different scenarios that it could be wrong and how to go about fixing them. He clearly knew what was wrong due to both issues being "design flaws" from the manufacturer but the NHTSA didn't feel like the Issues warranted issuing a RECALL. He gave me a price range of how much it could cost to repair each. He told me that once they were able to look at from underneath and on the rack, they would be able to pin point the issue and come back with a solid price. So, I made an appointment to stop by the next day to have it inspected ($35 charge that would be deducted from the cost of repairs). They did the inspection and found that the the dealership either didn't clean up after the oil change or they didn't tighten the filter entirely. They verified that the transmission need to be monitored but it didn't need to be repaired at this time. However, the wheel bearing was completely shot. They gave me a quote to replace the bearing. I scheduled for that to take place a week later. They were very efficient, they were beyond knowledgeable about the issues at hand. Thank you Gray's staff for making this experience very easy and stress free.

Stacy Tiede

Every nice people. I was a walk in and they took care of me right away! I recommend them to everyone

Peter Cremer

We were on vacation and as we got to Colorado Springs I noticed my AC was not cooling as it should. I asked our hotel clerks where I should go and they both recommended Gray's. I went in early Friday morning and they immediately took a look and discovered evidence of a leak in the AC evaporator. They showed me what they were seeing and I know enough to know they were right. We had plans for that morning so they told me to go and come back later and that by then they would have the part. I was back by 1:00 and had my car by 3:00. Great people! Great service! If I lived in Colorado Springs, Gray's would be my mechanic.

Emily Lueders

Highly recommend this place!! I have come here for years and they do a wonderful job! It's always great to go local!

Jessica Lockwood

Great staff and awesome prices! I work in the Auto Collision Industry and due to my experience and a few friends experiences at Gray's, I now recommend them to everyone in my professional life as well as my personal life. GREAT old fashioned values and Service and pet friendly to boot!!!

Karen Jennings

The owner is an ass.

Kenny Fields

Great place! Worth the money.

kim sluder

I am so thankful that I found Grays Tire and Auto. They are honest, fair, and reasonable. I wouldn't take my diesel truck to anyone else. I highly recommend them. Thank you so much Grays.

Ryan Blair

Great people and awesome customer service!

Isaac Brandon

Great Tire store! Purchase 2 sets of tires from them, had them fix two other tires with a nail in them! Exceptional work. Feels like family when working with them!

Brendan Emily

Absolutely love this place! Great family establishment! They have never disappointed me! Tabi who works in the office the sweetest lady I have ever met! Highly recommend this place!