Reviews of Firestone Complete Auto Care (Tires)

Andrea Huettig

Lazy staff! Simple tire repair turns into a hour ordeal.

Toby Canes

Very helpful, much better than Gladstone dodge

Art Amol

Went there to repair leaking tire in my car. Was charged little over 18$ for it. I asked when getting my change at the cash register : "Did you check air pressure in the three other tires?" The answer was priceless: "No! You didn't ask for it!" And then the guy turn his back on me. Never going back there. No wonder I was the single customer all the time when waiting for my vehicle.

Tyler Honschopp

DO NOT TAKE YOUR CAR HERE. DISHONEST. SHADY. BAD BUSINESS PRACTICES.... THEY WILL SELL YOU MORE THAN YOU NEED AT A HORRIBLE PRICE!!!! Allow me to tell my story with Firestone on 401 E Broadway. So my brother takes his vehicle here, because he's experiencing some vibrations at high speeds in his somewhat newer vehicle. I (living about 90 miles away) advise that he take it into a shop to get looked at. I told him over the phone that it sounded like the signs of a bad wheel bearing. My brother takes his vehicle in to this Firestone on 401 E Broadway, and based on service adviser "Teddy's" recommendation, he ends up purchasing two new front tires and an alignment (the alignment isn't even included in the purchase of two tires, it's an additional $80 charge on the bill). So they install the two new front tires and do alignment. Hand my brother the bill. It's over $400 (they sold him on some wiper blades as well, typical upsell at these types of places). After paying the bill and driving the car back home my brother notices the vibration at high speeds is still present. He calls me to let me know what's happened and that he's still experiencing the problem. I said I told you I thought it was a bad wheel bearing, they didn't say anything about it? He says nope. So he calls Firestone back to say hey my original issue has not been resolved. SO GUESS WHAT!! They say okay bring your car back in it probably needs two new tires in the rear. ARE YOU SERIOUS. My brother calls me to tell me the news. I told my brother DO NOT take you car back to this Firestone. I will look at it. So he drives the car 90 miles to me so I can look at the car. I test drove it. There is clearly a vibration coming from the FRONT of the car. Anyone who's ever turned a wrench on a vehicle would say that's probably a bad wheel bearing. He took it to another shop by me and his car was almost immediately diagnosed with a bad front wheel bearing and fixed immediately with no run around. Problem gone. The guys at Firestone were clearly trying to pull a fast one on my brother, who was relying completely on the service adviser's recommendations. My guess is they were planning on installing the 4 new tires (AND alignment) that he didn't need AND THEN replace the wheel bearing, probably costing well over $1500, when the original problem could have been fixed for a fraction of the price. TAKE YOUR CAR TO AN HONEST MECHANIC. END RANT.

Straight Gandhi

Aunty Donna delivered great service. Offered me an array of prices on different tires and recommended the best for my budget. Was very polite and job was done quickly. Ask for Donna!

Mark Patrick

standard car care, great staff

Greg Valentine

I find them to be very attentive. They are thorough and base their decisions on diagnostics which takes the trial and error out of things. I will return.

Marc Thomson

The team at Firestone were perfect. Very helpful with scheduling and making sure my needs were met. I was in and out quickly and saved a little cash, too.

Chasity Hargrove

Got me in right away, for a new set of tires. Was very professional and helpful.

Karla Rodriguez

Small waiting room and always busy

Fred Periquet

)Speedy job! Been going there for 5 years!

david floden

This store has new management in place. We are sorry for your past experiences and can promise you that in the future we will be providing the best service money can buy. If any previous customers have not returned due to poor service please let us know and we will do what it takes to make it right

P. Coulomb

If you value your time, go elsewhere. Close to 2 hours of wait just for an oil change. And the place was pretty much empty since it was really early, like ~7am. I had 1 or 2 customers in front of me and they took 2 hours to do a simple oil change. I can understand maybe 1 hour max if they are busy, but over that is ridiculous. I've been going here for oil changes for the past 2-3 years and never have I received such poor service. I do keep seeing different faces which means there's probably quite a lot of turn over. I will definitely not be back. I would continually see the 3-4 techs just congregating, laughing and chatting and not doing much, which likely explains why everything took forever, even a simple oil change. Further, they are liars. I had a coupon from them I got in the mail for the oil change, which was your basic $19.99 standard oil change. Showed them the coupon upfront, they took it and when I was ready to play gave me this bs that the coupon was actually a mail-in rebate, and that I had to pay like $35 + plus tax, and I would get a rebate in the mail. To this day a month later have not received anything in mail except more Firestone "coupons" (which I now just throw in the trash.) I would have argued but they had already made me an hour late for work, so I paid and left never to return.

Ryan Bagwell

They are reputable company very friendly always trust Firestone

N A

2nd time in a row they put my oil filter on loose. It leaks all over my parking spot and it's embarrassing that they keep doing this .

Larry Palmer

So far so good

87toyota4runner .

Lots of bad reviews. I haven't noticed anything negative about the place at all. Customer area is clean. Luke took amazing care of my family vehicle. I was no longer upset I had purchased bad tires. No fault of any shop it was just bad tires. They made it right. Never had a negative experience at this location.

Emily D

Fast with oil changes, easy to find a coupon

Kimberly Gomez

Not too happy. Their prices for a brake change were higher than others.

Verónica Reyes

I really like this place worked hard they give you the best work quality and offer the price service excellent ethan and andy were the bomb

Karina Meikle

Finally a place you can trust. The store is under new management and Andy is the guy to go to! Very pleased with my experience there. Will definitely go back.

Sherree Keene

This is THE BEST PLACE!!! Bryan, Tim and the Skilled Technicians Go ABOVE & BEYOND! TRUSTWORTHY, CONSIDERATE & COMPETENT! Worry-Free Auto Car at its BEST! Thanks Guys for keeping My Old Gal On the Road! I'm Truly GRATEFUL!!!

Damon Woods

Minimum wait and good service

Joshua Gerson

Terrible service. purchased a lifetime alignment and now my tire is falling apart. Come to find out, the alignment is severely off and I am on the hook for purchasing two new tires now.

patricia tummings

Staff was very friendly explanation of what was happening and how much it would cost upfront. Thanks everyone

Franky Pudja

Always good experience with the one at Waipahu and Dillingham. But always bad experience with Pearl City.

Joi E. Boyd

Customer service very polite and respectful

Barbara Terrazas

Couldn't help me because they don't work on Scooters.

Sunita RAWR

Nice people. Actual cost was more than estimate for battery replacement. They gave no explanation and I did not ask because I was in a rush.

Christina Hernandez

WORST PLACE ive ever been for repair service. NOT ONLY are they unknowledgeable about the repairs they are preforming but lack general knowledge on the workings of a car. I had to come back three times to get the job done ... was practically told i was making up issues cuz they couldnt replicate the issue and finally left unsatisfied with a car that runs worse then when I first bright it to this place. If I could give them a negative star rating I would.

johnny perez

Good job! Thanks

Kat Cascante

I was visiting from out of town when my car started giving me problems, when I searched on google maps the closest location that could help me it was this store that popped up. If I am being completely honest the reviews made me think twice but I had no choice. Well from the moment I arrived to the moment I left it was a GREAT, the service manager Andy was very attentive and helpful as well as the staff, I had zero complaint. Now I know whenever I am back in town and need something and I can go to them with no hesitation. Im a happy customer. Thanks for everything.

Mike Pascal

No complaints

Maria Munoz

(Translated by Google) Reliable place (Original) Lugar confiable

Winter Bell

Got my roommate for 4 tires and sold me on 4 also.

Christina Vallesillas

Came here in December '18 to get an oil change and they discovered 3 of my tires were splitting due to a defect in the tires(recalled). The 3 were changed but the 4th wasn't showing an issue at the time. Came in on 5/29 and discovered the 4th tire was having the same issue. Made an appointment for 6/1 to have it changed. At time of appt. the tire wasn't in stock. I was advised they would get the tire today and call me when it came and to "limit my driving because the tire was split." No phone call. When I called to get an update I was told it wouldn't be in until the next day. The manager doesn't like people to finish there sentences and continually cut me off on the phone. He then offered a tire they had in stock(first time hearing about it). There will be a complaint filed with corporate

Jeff Chapman

Took my Jeep here today to get an alignment after adding an adjustable track bar. The Jeep had driven about ten miles in the month before, as i had added a lift kit and wanted to get it aligned before putting many miles on it. An hour or so after i dropped it off, they called saying they suspected the steering box was busted and therefore it could not be aligned. I am fine with this, as they may not usually service 4wd vehicles and i know that my steering box was in good condition before the lift kit one month ago, so i decided to take the Jeep to a more 4x4-friendly shop later on, and was not mad about that at all. However, when i went to get back in my Jeep, the door would not shut. They did not mention this to me until i came to borrow a screwdriver to try to fix it, and the door has worked fine for the three years ive owned it. The man at the desk mentioned that the person working on it had had trouble with it from the start, but i know that it was fine before they touched it. I was angry enough that i finally tied my door shut with a rag and left.

DA Wick

Once again my local Firestone shop did an outstanding job I'm very pleased thanks Sean and crew see you next time. Dennis W.

Jenise Johnson

Take-Away: 1) we feel as though this firestone will create problems on your car just to get money out of you. 2)Won’t correct their own mistakes 3) Does not have your interest at heart! Story: We took our car to this firestone (new castle de) about 2 weeks ago from this post. So many things went wrong: first of all we went in only to get a complete car package done for the car, which cost $9.99 and that’s all, but when we got there they had did an oil change, blew out a new head light bulb that was working before we dropped it off. When my spouse got there to pick up the car they basically told him there was nothing they could do. After reluctantly paying so we can get the car keys, we end up calling to speak to the manager. The person who answered the phone was not the manager, but we explained our situation and Conveniently he said the manager was not there and then hung up on us while we were still talking. How rude and unprofessional!

daniel lutz

David and Bryson were fantastic, they worked fast did a great job. Me on my way home which is over two hours away and even stayed late to do so!!

Saadi Daniel

Awesome service... Nice clean comfortable lobby and everyone is friendly!

Andrew Nelson

Replaced my blown out tire quickly, thanks.

Mike D

Super sucky place! Poor service and rude manager! Stay far away! I wish I didn't have to put 1 star!

Reshmi Basu

Had a very bad experience and do not recommend this place. I went in for repair of a flat tire and they said I had nails on that tire and I paid the $21 required fee. One week later I saw an air pressure problem again on the very same tire. I took it back to them and they charged me again saying this was a "NEW" nail on the "SAME TIRE" and that I am driving through some construction site( there is no construction site anywhere near where I live or work). I live with 4 roommates and we all work for Micron and take the same route everyday and no one got a flat tire except me.What are the odds that only my car and the same tire got another nail within 7 days? On the other hand what guarantees they did not find that nail in the tire the first time I took it over. Who would you give the benefit of doubt if you were a business owner? Very unprofessional and I will not go back there again ever or recommend them to anyone. Trust is a big factor for business and they lost that.

Billy Cochran

I haven't had to change shops in a long time but this one came highly recommended by a friend. They weren't wrong. Fast, professional and reasonable! I'll be coming back when needed for sure!

Серёга Тумба

Wasted time.

Amanda Hudson

Don't shop there

Marisela Cruzand 64i for the p7

The person that attended me was really rude

Pancho Hernandez

Estaba bien todo pero con mucho frio yno tenian cafe

Janet Barksdale

A very amazing experience here! Honest mechanics, and great customer service!

LaKeisha Gregorio

Pricey

Muntaser Hussein

Bad customer service

Jeremy Polito

I have been a loyal customer of the Southington, CT Firestone store for the past 15 years. After my recent experience I will not be returning and I will be strongly advising others to choose another service facility. I had my rear brakes replaced by Firestone and was given a cost breakdown of all of the parts and labor that would be required for the job. When I received my bill it was substantially higher then I was originally told. I was never informed that the cost was going to increase while I sat in the waiting room for hours. I had to return to Firestone because the new brakes were making a very loud grinding noise and it didn't sound like it was safe to continue driving. I took the car back and they took a few hours checking the brakes and they couldn't figure out what the issue was. They decided to put some grease on some of the brake hardware and amazingly the noise went away...for about a month. I called Firestone on 11/12/18 (Mon) to make an appointment to have my breaks checked again because they are still making a loud grinding noise and the break job is covered under Firestone's warranty. I made an appointment for 11/18/18 (sun) at 9am. Sunday morning comes and I'm the first one in the door. I had to have my wife and my three kids follow me there because the Firestone employee I spoke with when I made the appointment requested that leave the car so they have adequate time to properly fix the breaks as he knew I have been there a few times for this issue and it is still unresolved. I get up the desk to hand the service manager Dennis my keys, only to be rudely told that whoever I spoke with on 11/12/18 never entered my appointment into their system. He then told me that he has a lot of cars and that he most likely couldn't get to my car but he would try. I left my car in hopes that maybe a miracle would happen and Firestone would come through and take care of a good customer who did everything right on their end. But no, they didn't touch my car and the service manager had a very rude and unfriendly demeanor when I returned to pick up my car that sat in their parking lot for almost 8 hours untouched. I got the impression that the service manager either didn't believe that I had actually made an appointment prior or that he just didn't care. I returned to this location yesterday 12/2/18 in hopes of rectifying my break issue. I dealt with the service manager Dennis once again. And again I was talked down to, given an attitude and his excuse for his demeanor was that he was “short staffed”. A technician looked at my brakes that they had previously installed and took my car for a test drive. The technician heard the loud grinding noise I brought the car in for. Dennis proceeded to tell me that he didn’t know what the issue was as everything looked fine. I explained to him that there is clearly an issue and that the work is warrantied for 12k miles / 1 year as stated by Firestone warranty policy. Dennis reluctantly and rudely agreed to replace the brake drums. I explained to him this was fine as long as I were to receive the same brake drums that I had installed by Firestone originally. When I originally had Firestone do my brakes, I had them order brake drums that were rust resistant and I told Dennis this. Dennis assured me that I would get the same brake drums. Fast forward about an hour, Dennis calls me and says that the part number for the brake drums on my original receipt don’t match the drums they originally put on my car?! I told him that I’m not sure how to explain that as Firestone ordered the brake drums, installed them and wrote up the receipt. I explained to Dennis that whatever the issue is as to why the part numbers don’t match, that this isn’t my fault or problem. Dennis refused to work with me, and was completely unprofessional in both of my experiences dealing with him. When I was in the waiting room, I spoke with multiple customers and they agreed that they have seen a fast decline in the service and professionalism in this particular location. DO YOURSELF A FAVOR & GO ANYWHERE ELSE!

Herbert Scott

Bad service...Will never go again....

BillElsa Holton

Took care of my repairs quickly so I could get back on the road. Thanks guys

Jomething Iomething

This location does a decent job of keeping repair costs low. Some recommendations are purely by mileage and not by condition or wear so being knowledgeable is helpful to avoid the over the top suggestions. Prices for labor are a bit cheaper than the dealer but not by a significant amount. Staff is friendly enough and you know them pushing services is a corporate push for sales numbers not a personal suggestion. Like any repair place ask plenty of questions and if it is not an immediate safety need or a functional item that gets you home get a second opinion (looking at all you with bald tires).

brian allen

Wow they do brake work but can't replace them on my 66c10 the most simple made truck there is lol what a joke of a shop lol u guys suck!

Excee Carpenter

Had a great experience.

Amber George

Fantastic service guys!!! Thank you for doing what your competitor across the street wouldn't do and that is just be friendly and provide common customer service.

Kellee Madonia

I moved to Louisville in hopes of there being a Firestone with great service and quality work as I had experienced in Houston. Perfect and found it!!! Brian is a delight to speak with each time I go in for service needs. Brian is professional and goes above and beyond with customer service. All the work I have had done has been fair and complete. Thank you "Firestone" for being consistent in each of your locations nationwide.

Oscar G

They’re not complete auto care on sundays

Mr. Pillow

Great customer service and quality work!

Kat

Fantastic service, got me back on the road within 2 hours with new alternator! Guys out front are great!

james ford

I have a 2011 Kia Sorento, it had Front End Issues. Took it the New Castle Firestone store and they Did a EXCELLENT JOB. Did NOT Try and sell my things I did not need. Again just a fantastic bunch of people. Worth every Penny and to be able to TRUST someone today is PRICELESS.

Noel Gaon

Professional, fair price, and fast.

trixie mcgee

Slow

Joy Byers

The technician are always kind to me and answer all my questions.

Josephine Palombo

Loss

taco yaki

I will never visit this tire store again. I came in for a routine fix for my flat tire and they took at least two hours to complete and then couldn't tell me which tire had been replaced, and didn't put the spare tire back--they just threw it in the bed of my truck. I had to ask specifically for them to put it back and they slowly and begrudgingly did. Terrible terrible communication and customer service throughout my experience.

Roy Werner

Called for an appointment and got me on the next day and I told them in advance I would be a waiter and that was not a problem. Great facility. Would recommend this shop.

Andrew Clifton

So much cheaper for brakes and oil change than anywhere in town. They are also very good at figuring out issues you do not know about. I have ways done research if they tell me there is an issue and they have always been right. They do not do the usual trying to push a bunch of unnecessary repairs on you. Top notch

Lane Lepka

Customer service was awful, very rude staff memebers

Ray Byrd

Dropped my car of for an oil change and tires at 9:30 a.m. It is now almost 6 p.m. and they are still not done. They said it would take 2 hours when I dropped it off. Don't bring your vehicles here if you value your time.

Maxie Blanton

Always helpful

Morgan Yoder

I absolutely love this place, they have great customer service and fix any problem quickly and perfectly.

oceanix corp

Absolutely the best place to go for your automotive. Needs they do everything and fast, very happy with my tires. And service

Joao Bosch

Never had any problem with them yet. And friendly staff .

Dennis Marcoux

Quick. Service competitive prices

Gwynne Fallo

Bought four new tires. They were reasonably priced. It only took a little over an hour to have them put on, balanced and all fluids checked.

Asako Salazar

Friendly, control environment and fast services.

Daniel Royal

Awesome place to go, but they need to hire more workers to become more efficient

Asia Lee

Horrible and Gross! They put on brakes for me back in August, 2017. The front end of my car started making horrible noises. Called to see if I could come in, the representative told me if I made it there before 4:00, I could be seen. He then says I would have to drop it off. I declined. I asked when is the next available time, he said he didn't know. I immediately hung up. Why in the heck do you want me to drop off my car, when I can WAIT for it??? The folks at this location are incompetent, unprofessional, and just plain fools. They fix your car, and when it messes up, they want to take forever to fix it. To make matters worse, have you noticed that NOW they always want you to drop your car off???? And if you do, the majority of the time they will come back with MORE problems that need to be fixed!!! I have a firestone credit card with a huge credit limit, but I refuse to let these jerks fix my car again and charge outrageous charges. I went to a guy in the same area, and within 20 minutes, he fixed the issue.

Ben Kimball

I was just in for a simple oil change, but Nick put in a flux capacitor and now I am living in heaven.

Yonghyuk Kim

Good services

Berna Mendez

I love this place

Raafat Fahmy

He was trying to overcharge me and tried to make me pay more money in repairs when I refused to do the repairs he showed to have a attitude offering bad customer service not recommended at all to work with them big zero

Daymon Duvall

Lazy don’t seem to have much to do with you more yes no by

Tina Armstrong

Will only trust them with my car

dylan gomes

Relatively new to the Boise area, I have been taking my vehicles here for the past couple of years - mostly out of convenience of location of the Broadway shop. After my last visit, I will certainly never come back. I had a power steering leak, and knew roughly where it was coming from - I could have done it myself, but being as busy as I am, I thought I would put back into the economy and have the leisure of a professional exchange of goods and services. Aubrey, however, decided that she would give me a whole laundry list of items to replace, and told me it would be over $1000. "But this includes an oil change as well!" she said. 'Great', I thought, 'something that I can do for $20. What a great deal!' I had her list all the parts, their cost, and the cost for labor over the phone. Comparing them to parts online, she over-charged each part easily 200%, and was charging me about $500 in labor, to change a part that would have taken any experienced mechanic less than an hour. I told her over the phone that I cannot afford that, is there any way to do the important things only? I asked which one of those parts was actually leaking. She told me 'all of them' ... Well that is interesting. All these parts starting leaking together? I found out shortly after that only one of the parts actually needed to be replaced, and that if I did it myself it would cost ~$50. I know that Aubrey knew this, and purposefully over-charged me. So I paid $60 to have them look at my car for about 10 minutes - that is how long it took for me to drop off the car, and have Aubrey call me with the $1000 quote. I would have gladly given a couple hundred bucks for them to replace this $50 part. But instead, Aubrey chose to try and gouge me. Likely a lot of people would have trusted her, and would have been swindled. I am not sure what is in it for her, as the manager of a chain, but if this is the business model of Firestone, I will be telling everyone I know to avoid it at all costs (pun intended).

Yashika Daugherty

I bought tires at this location in March of 2015 and have been having a little trouble as of late (apparently my car is a magnet for rogue nails). When I went a few months ago, they found I had a nail in my tire and repaired it but didn't offer much more info, which I didn't press because I was on my way out of town and was in a bit of a hurry so the service was satisfactory. When I went in today, the atmosphere was clearly different and I was cheerfully greeted by Andy when I walked in. Andy listened, took a look at my car and tires and let me know what I needed and why. I was told the service would take an hour and I was out in under an hour. I am glad the company saw a need for change in management and made it. This location is definitely a go to for me. Thanks to Andy and the crew!

Tracy Haynes

Took my car in Saturday morning thinking It was my master cylinder, the guy told me it would cost over $800.00 dollars to repair it because I needed to have 1 brake replaced on the back drivers side etc etc... after doing my own research and contacting the dealership about my car, I immediately picked up my car from Firestone before they could rip me off... I took it to the dealership , all I needed was brake fluid because it was low.. didn’t need brakes or anything Firestone said I did.. clearly they have crooked guys working there who try to take advantage of women because they think we’re clueless and will believe anything they tell us. WRONG.., if it doesn’t feel or sound right please question it and get a second opinion. Saved me from a $823.00 scam

Robert Paul Martin

If you don't want a flat tire or something worse wrong with ur ride DONT STOP HERE!!!

Kathy Robertson

Bad experience. Had them flush the radiator and change oil. They said the car was ready to pick up. After we paid for it they mentioned the car wouldn't start. Act like that's no big deal and not their problem! Don't let customers think you can fix a car if you can't. Be honest.

Humphrey Ekwonye

Quick and professional

Donna James

The service was excellent they made me feel like family they recommend another shop to me they did everything they could have done for me they was friendly kind and Curtis I always get excellent service when I go there and if they have any sales or promotions going on they inform me of it to apply it to my service even if I didn't know anything about it

Robert Erdman

They could not find the parts to fix my auto, but refunded most of my money. Wasted some time there.

Ken Roman

YOUR CAR WILL COME OUT WORS THAN IT WAS

Ashley FRAZIER

My Favorite Firestone..always fast an efficient

Hector Garcia

Good price when in for an oil change sale $20

Rahim Lakhani

very bad experience... went there for getting my tires changed, the representative there was insisting of adding the road hazard to my plan, which i didnt wanted and on the top, when they returned my car, its Check Engine light turned on...... i inquired but he was insisting that it was there since he took the car over. I just tighten the Fuel Cap and the light went off ........ they must have done it on purpose so that i get my engine checked by them and pay them money to just tighten the fuel cap.

Robert Hollingsworth

always a great experience. Very helpful and informational. Would recommend to anyone

Brady Heyer

So, I've had a few issues here; for one, they've done my alignment several times, yet it still feels so off. Another is I feel as though j have to repeat myself a couple times, as I have requested a certain service, and it went undone or unchecked. Otherwise, this is an okay place and staff has always been nice. There's a decent waiting area for usually low wait times. I like how it's open 7 days a week! One of the only shops that does that. I got my new tires here and not they make a difference. Overall a good shop, there's just areas that could use improving.

Gary Terni

Good job

pilialoha kuehu

Friendly staff answered all our questions...quick service !!! Awesome will recommend to everybody!!!

Whitney

Oye. They try really hard to be great.

Earl Jones

Good service

Heather Alterman

New store manager Jason was a pleasure to work with! All staff is extremely friendly and knowledgeable and provided a great experience. Will definitely be bringing my car back!

Chris C

This is long-winded, but please read everything. I went in for an alignment on 4/6/2018, I have the Lifetime Alignment Service. When finished the Tech mentioned to me that the eccentric(cam) bolt was stripped from the last Tech, therefore making it difficult to get into spec. Eccentric bolts only strip if abused. My car is religiously maintained and not neglected, plus Firestone on Broadway has performed all of my alignments since 2016. After the Tech spoke to the manager, Audrey, claiming that the damage was done by them she said thatthey would fix the problem only because I was whining and complaining too much. If a shop damages your vechicle they must make good, correct? I was told by Audrey that they would contact me when the part arrived. After a few weeks I called for an update only to be told by Audrey, Manager of Firestone, that she could not find the part number from Mitsubishi. She is very unprofessional. Finally on 5/23/2018(6 weeks and 5 days after being told they would fix their mistake) I spoke to Dan. He said I could come in on the 24th. Well, it turns out they the Tech did not just strip the eccentric bolt, but he damaged my subframe. I tried speaking to Audrey to resolve the problem and was given even more attitude than usual from her, once again extremely unprofessional. I was basically told by Audrey that the problem was mine. Given no other choice, that same day I called Firestone HQ and started a claim with Shane(5/24/2018). On 5/25/2018 Gill Leon called me requesting that I get an estimate from Mitsubishi for the repair. Which I did on the 5/25/2018 and emailed him the results($1,600). Mitsubishi stated that the damage occures when a Tech tightens the eccentric bolt without checking that it is in place first. Gil Leon replied to that email stating that he would get back to me on or around Tuesday after Memorial Day. On 5/31/2018 I sent Gil Leon an other email. On 6/7/2018 after no word I called HQ and spoke to Shane again, who put an alert on Gil Leon to contact me with an update. On 6/18/2018 and still no word. I called HQ again and spoke to Brian who put another alert on the Supervisor to Gil Leon, David Verde. I also left a message and emailed David Verde on 6/18/2018. Today is 6/25/2018 and still no update from Firestone. I must say since Audrey has taken over managerial duties at Broadway that the service has gone downhill quickly. My first experience with her was her badmouthing Boise and Idaho. Commenting that the state and its people are subpar and that it was much better in Beaverton, OR and Los Angles, CA. That she hates living in Boise. Why move then?

Linda Graves

Wonderful, fast service! Mark and Jesse were extremely helpful and friendly!!! They got me on my way and even point out some things which didn't need to be done immediately, but I should address in the near future. Prices were less than I expected, so I had them do an oil change also!

Grant Renfrow

A 1.5 day job taking a week so far to fix because of a noise that was found when the car got put back together when the car ran perfectly when he took it there it was a gasket being replaced and its still not finished they wouldn't even call to tell him statuses on the car every day we would drive there to find out it wasn't worked on because the mechanic had day off or couldn't find the issue untill yesterday now Sunday he needs a car for work also he was told he would have a rental car for his trouble that was Fri night but still no word on that sat evening they told him its almost done today but who knows the worst part is it wasnt even the gasket it was a problem a noise that happened when they put the motor back together

Charles Thompson

Someone needs to explain to the woman working the counter on Sunday January 6th 2019 what Nationwide warranty on Interstate Batteries means instead of trying to sell me 1...

veronica franke

I made a noon appointment for 2 tires and let them know I needed to be out of there by 2:30pm to go to work. They got the tires on my car quickly, in less than an hour, but we had a miscommunication and the wrong tire was changed. I came back inside and let the gentleman who checked me out know about that. I assume he was the manager, because he immediately offered to fix the mistake by putting a 3rd tire on my car for free. I thought they would just put the old tire back on, so I was very happy with the customer service I received. It was annoying to have to wait for about another 20 minutes, but the free tire more than made up for that!

ShookRed

It was an amazing experience.

Matthew Snowdon

Fast and friendly

Brian Amuro

Dropped off my blown out tire there, and they had it done in 15 minutes. Brandon did an excellent job, and the girl there called me as soon as it was done. I was impressed. Great work guys. Firestone will be my go to place from now on.

David Blackburn

Always good service

JAY ACOSTA

Disappointing experience, I called in to get a nail removed and was told it's gonna take 1.5 hours ("for a puncture repair"??? Never heard of such a time frame... Like who are you kidding???) so I got there 5pm 2.22.2016 showed a guy named T** a picture, straight up said "they can't fix it" and he said we usually replace tires with that kind of puncture. I even asked "can u please look at it and try?" And got the same answer. So i left, knowing I've had worst nail puncture location from my previous cars and Firestone on chapel hills mall fixed it no problem... Ended up going at 530 to les Schwab who closes at 6pm checked me in no problem and fixed my tire and told me that the puncture was way far from being unrepairable and left at 545pm. If you guys want to earn people's business, look at the problem in person and not just predict without giving it a try. u just lost business from me and people I know... Poor customer service.. Oh, and I have before and after picture.

Relentless Jake Fitness

Pathetic scammers. I brought my vehicle to this place to get an inspection to potentially drive for Uber. I spent $20 for the inspection. Okay, that's fine. What wasn't fine was the fact that they refused to pass my vehicle unless I replaced my tires-this surprised me since the tires are only about 1.5 years old with minimal to moderate mileage. I almost pulled the trigger and just paid for them so I could get passed. However, thankfully, I used better judgement and got my car inspected somewhere else. Btw, my car passed with flying colors. The irony is that I would have gotten 4 new tires anyway (which I recently did somewhere else) just because I planned on driving a lot in the next several months. However, since they tried to scam me into it I walked away. Dishonesty catches up to everyone. If this place is this shady for a simple Uber car inspection I can't imagine how bad they would be on something more serious. I'd strongly recommend against using this company for anything.

brad kunkle

These guys are awesome. Just had an emergency flat repair done. They worked me in quick.

Jenifer Bramer

Brian is my fave! He is always polite and takes good care of me when I am there! And his mustache is stellar

Caitlyn Greer

SCAM, I had a $250 tire installed and had it for 150 miles and the tire was damaged. Took it to them and had the road hazard. They told me 44% of the tire had been worn and they wanted $120 to replace it. Don't go here!

Joshua Martinez

Payed for an Engine diagnostic $100, which is fine. They told me the distributor cap and rotor we're broken as well as spark plugs and that the fix would be $450. I authorize that, and then they call me again telling me the actual distributor is broken, and that the parts plus labor on that would be another $550. That sounded shady, so I found the part else where for $60 and had it installed for $95 for a grand total of $160. Long story short, if you're on a budget, these guys will not only try to squeeze every penny out of you, but also are incompentent when it comes to paid diagnostics, trying to force me to spend over $1000 for my car. Take your car elsewhere.

Heidi Craft

Great staff. Love that they are open on Sundays.

Sicario da Vinci

Caught my car on fire

d h

Almost 4 months ago I had a simple leak on front brake line. So I decided to stop by thinking this would be a rather simple repair. One of the mechanics came out and took a look at the car. I showed him where the leak was at. Let me preface this by saying I'm not a certified mechanic, but I've worked on brakes for years. When I got back into the office a mere 30 feet away. The mechanic and the Mgr discussed what was wrong just out of ear shot from me. In his assessment he listed a myriad of things from a ceased piston on a caliber (which by the was only for months old) to a list of others which included my original complaint came out to an almost a $500.00 bill. I guess the Mgr heard the tone of my voice along with the sarcasm when I questioned the assessment along with the price. He tried to bless me with a $300.00 to $400.00 amount. I told him that was ridiculous being his guy never so much as loosened a lug nut to truly assess the problem. I grabbed my keys and went over the Advance Auto store bought some brake fluid and went back home. The next day I went to my usual mechanic and for less than $100.00 both brake lines were replaced. All the other equipment was just fine. I did call the regional office and file a complaint. This event was very reminiscent of a previous issue with another store of theirs 25 years earlier. Just shows you the people may change but game doesn't. NEW CASTLE RESIDENTS BEWARE!!! I would give zero stars but unfortunately you can't, but 5 stars for the attempted con.

Larry Hazelton

I was able to get right in to have the repairs I needed done The staff were both friendly and knowledgeable.Isnt that what we all want?

Josh Blaster

Purchased and installed winter tires this last Saturday. Excellent and courteous techs took care of me. They were not trying to up sell me anything so no unwanted pressure. Thank you.

Anita Smallwood

They fixed .y car same day even though I got there in the afternoon

Ryan Schissler

Went there for an oil change and they told me it'd be an hour. I went and got food and came back to find out it'd be another hour. So I sat in the waiting room which was comfortable and killed the time. When my car was finally ready they waved the charges and sent me on my way.

Michelle Boyd

I drove parts to them because I worked at AutoZone... Nice people work there

Stuckin D'South

Even though they looked very busy, we were able to get an oil change pretty quickly.

Keith Washington

Great Services!

Samuel Chong

Always fair prices

Sasha Schmitt

Great friendly staff. They were so kind.

Mike McCormick

I went in for a front end alignment and the technician didn't do it correctly and didn't know how to do it correctly.

Anna Taylor

Fast and efficient

Omar Elnahas

good service

Emily Stancil

Good customer service

Ken Tucknott

Outstanding

Chow Main61

Did a good job patching a hole in the tire

michael cannon

Great service

christopher davis

By far the dumbest group of professionals I've come across. I asked three questions. 1. Can you fill out a Uber form. 2. Do you have access to email. 3. Do you have access to a printer. I was told I don't know 17 times while he asked the manager for help and the manager repeated I don't know as well. How do you not know what you are capable of?

Joshua Fazzino

I have been going to this location for 3 years for my winter/summer tire changeover. My experience in the past was always excellent but today was horrible. First they gave me a hassle about leaving my tires overnight, a call to the manager cleared that up. Then after we had all the tires unloaded for both cars they told me that the charge would be $40, we have always paid $20. I tried to tell the service rep and he didn't seem to care and just said "oh we have a new manager." So I guess the new manager doesn't care about keeping customers, I have always referred friends and family to this location but you lost that referral over $20. To top the whole thing off when they went to swap one of the cars they told us that a lug was damaged because it was on too tight... when they were the last people to swap the tires! UPDATE: The mechanics at this location actually damaged 5 studs on one car, and 1 stud on the other car. After reaching out to their customer support it seemed like something was going to happen, but they just stopped responding and I haven't heard back.

Christopher

Went in for state inspection. In and out within 20 minutes.

jane doe

Had a flat tire, told me there was nothing they could cuz the staff was all gone. At 745. If you close at 8, you guys shouldn't stop all services till 8 shm.

Enrico J Fiorentino

No problems yet. Took my vehicle there for two oil changes. In and out efficiently.

Erica Smith

very fast an polite! I would also like to point out that the restroom was very clean too.For a woman that counts

Laura Schmit

Short story- don't go here unless you're willing to wait around and not even get what you asked for! Yesterday I made an appointment online to get my oil changed. I went in and the staff tried to tell me that he didn't see my appointment in the computer. When I pulled it up on my phone, he said that they were short 3 staff. He rescheduled me for today and gave me a 4.84$ discount. I understand when staff call in sick so that was no big deal. I go in today and the staff takes me keys. My vehicle is visible from where I was sitting. After an hour of waiting they still hadn't taken my vehicle in the back. I asked how much longer it was going to take and the guy looked at me stupidly like he forgot I was there. 25 min later he brought me the keys and didn't even apologize about the wait. To top it off they forgot to pull the codes for me and said that the mechanic was trying to hurry because I was waiting. Then he changed his story, saying that the code reader was broken. Not professional at all. Won't go here again!

Michael Higgins JR

Just got an alignment done at this location after doing some work to my truck. Terry was on point and did everything properly taking the time to recheck his work. Alignments are only as good as the person performing the work. The staff was polite and facilities very clean. Thanks guys!

Double A

Just had 4 tires replaced. Service was fast and friendly.

frank cooper

I couldn't get my tire off my car so they told me come in and they help me replace my tire and took off the two screws that wouldnt come off

Jason McKenzie

had an appointment. felt like people skipped me in line. I took a very long time just for an oil change

ME McClane

WORST CUSTOMER SERVICE, very rude & unprofessional towards Military. Wish I could give a Negative Star

Jae Gonzalez

HUGE HUGE HUGE thanks to Tony Flores for everything he did for me. I can't tell you enough how amazing it is to have someone so dedicated to making this process easier for me. This is the place to be if you want excellent and fast service by a team who truly cares.

Rod

Great service

Moparnutz

Shopped prices only, did not buy.

E. Deena Edo

I had such a great experience at this location. I can't even express it in words. I wish I got the names of the guys that helped me but I didn't

Christy Howell

Always quick and professional. I have never had a bad experience with this location.

Scott Staup

Was in town moving my son who is stationed at Keesler AFB. We drove from NC and his tires were literally falling off the vehicle due to bad rims. All 4 rims needed replacing and Firestone was very patient and my son ended up finding 4 rims with tires on craigslist and Firestone balanced them and installed for us. Never gave us a hard time about not buying new rims from them and service was excellent. Great employees and great service. Even offered to pick my son up from the base if he had needed a ride to get his truck. Would give 6 stars if I could.

Bryan Clark

Awesome

Basilio Nava

Exceptional service at competitive pricing. Use the Firestone Complete Auto Care website to take advantage of all the coupons they offer. I've been going to Firestone for years and I was able to achieve Gold Member status which can lead to some really good perks!

Susan Peterson

The staff was friendly, helpful, and the service was timely.

Jeremy Barcello

Great service. Knowledgeable and trustworthy staff. I have gone there for multiple issues over the last few months and they have done a fantastic job each time.

Matt Reynolds

The Firestones on island will try to rob you in labor costs. I bought the part and did it myself for a fraction of what they wanted.

Susan Pool

Customer Service AND a good price haven't been hand in hand in YEARS for MANY companies. It is the FIRST and FOREMOST I look for in a company! Firestone in OPKS was PHENOMENAL in both!

Richard Reynolds

Waste of time to schedule an appointment they will still take hours for the simpilist work.

Connie Smith

I love to go to this FIRESTONE for all of my needs with my car!

Bruce H

I have a tire warranty with them and one of my tires was loosing air. While I went to visit a friend in a nearby hospital they got the car in and determined what was causing the air leak. They fixed the problem and got me on my way.

Steven Groves

Free flat repair! Done very quickly and professionally. Very friendly people, will come again.

Amy W

Losing stars! Had a good initial no pressure tire sale, then waited with an appointment for 45min before work started. Another 30min went by of watching no one work on the tire change, and other vehicles get started and finished before mine. Not sure the point of an appointment if walkups get priority. Also was watching my truck and the mechanic closed the bay door so I couldn't see their work. Ready to demand refund and go elsewhere.

brian brillhart

I had my 2015 Dodge Ram looked at for a leaking tire. I was informed what the issue was and adviced the fix would still be under warranty. David was my advisor. He was professional and honest with me. Thank you for your help.

Maxine Lunsford

We had work done and they suggested we also get an oil change which was fine . We did not give consent for synthetic oil to be used which was about $75 more. They also changed the wiper blades which we certainly did not give consent for and we had just changed them anyway. The next time we were quoted $600 plus but when they were done it was $800 plus. They had again done extra work that was not authorized. They would also not arbitrate their doing unauthorized work and insisted on being paid what they charged, authorized or not. I will not use them again for sure.

Ben and Kayla Bridgewater

I recently took my car in after getting a screw in the tire. I came here because it was Sunday and no one else was open. Knowing Les Schwab repairs for free i asked if they would do the same after looking at the tire they said there is no way they or anyone else could or would repair the tire and said my tires were shot and I should buy new tires. after getting a quote i went to Les Schwab the next day and they repaired the tire no problem.

Coffey Brown

Kyle Illing is awesome! As a woman when everything is explained it takes the weight off. Thanks, Kyle

Douglas Fowler

Worst place I have ever been, not only did the service stink. They lost my vehicle service card. Went in to get a oil change and and a tire repaired and sat there for 3 hrs. Do not recommend this place to anyone. Will not post with out me adding stars so I will give it one

Mark Boggan

Very high prices

Josh Goff

They replaced my rear brake pads. Price was fair, service was average, both of my back wheels wobbling a week later as I was getting off the Eagle exit with my 5 yr old in the back was bad. I called, and they don’t have a voicemail option, so I went to Les Schwab first thing the next morning and had them tighten the lug nuts, then drove to Firestone. The secretary guy wasn’t sure what to say, but did accept that they made a big mistake. I’m sure I was a rare mistake, but it could have been a huge one.

Kelli Pearson

They do great work for my company and keep our vans maintenance regularly.

Chris V

My "Check Engine Light" came on and stopped to have a simple check/scan for codes since I'm traveling to Chicago. I was TOLD it would take 3 HOURS for some to look at it. I informed them I just wanted them to check the codes which only takes 2 minutes to do.....once again I was told it would be a 3 HOUR WAIT! GREAT CUSTOMER SERVICE....NOT!!!! I'm calling Firestone HQ

Kiya blake

Great service

jay grimsley

I was a lifetime customer, WAS, I started my lifetime alignment on my vehicle in Washington state and was very happy with the service there, here in boise is completely opposite, they care more about trying to make sales than they do about taking care of their customers. shady sales tactics trying to sell unnecessary parts. I'm finding another place to get my services done.

NCOIC

The service is great, the warranty is also great. Their wifi is really slow, my cell phone's speed is faster. I am a car guy, the only time a mechanic touches my cars, is if I don't have to equipment at home, like to do a wheel alignment. This is one of 3 places I would take my car in Idaho. If they would offer a normal wifi speed I will bump my review to 5 stars. Is not like they have to have wifi, but if they do, it should be faster so a computer could at least open the Google home page.

JT MO

Very satisfied customer. I purchased 4 new tires from a different store. Made an appointment online for one day out. They got my car right in and got the new tires mounted and balanced in just over an hour. Very friendly service and very knowledgeable. I didn't feel any sales pressure to buy or add on. Will definitely return for future service.

Drew Sidles

Every time I go, it takes twice as much time as they say it will. At least the staff is friendly.

lori mills

Friendly and well managed very helpful

MARIA GARCIA

Always receive great reliable service.

Clayton Richards

Giving one star because of the wait time, completely unfair prices ( had the same repair done for half price at brakes plus). Most importantly, they told us we could safely go back on the road. However, about 50 miles down the interstate, our tire was shredded to bits. This could have been much worse than it was. This visit is the reason some people don't trust auto shops.

Tonya McElroy

Brian was EXCEPTIONAL! Everyone we dealt with was courteous and extremely helpful. They were able to accommodate us in a emergency while traveling with kids, got us fixed up and back on the road quickly! Highly recommend this place!

Scott Thomas

Have done some minor vehicle repairs here, mostly alignments and purchasing tires. Made appointment before going and the service was timely. tires purchased performed great (well above expectations) at a reasonable price. Counter staff always seems to know their stuff

Leah Mack

My front brakes gave out on Valentine's Day, so much for my roses and candy!

John Mustafa

Unresponsible, unprofessional

Susan Martin

Took them 2 hours to change the oil on our pickup. They did not offer the windshield washing service or vacuum the interior. Jiffy Lube will change your oil, clean your windshield and vacuum the interior all for a similar price. Will not ever use Firestone again.

Merilee Iverson

I'm 6 months new to the Duluth area and required an oil change and tire rotation and always had this completed at a great Firestone Store in Texas for over 20 years so I figured I should give this Store a try. I was very pleased to arrive at around 7:20 AM and was leaving there by 8:15 AM with a complete change and rotation. Eric was great to speak with on the phone and the gentleman at the desk early this morning, I forgot to get his name, was great as well. I will be a return customer when auto needs are required.

Teri Dixon

The customer service and repair service is outstanding at this location. You are made to feel welcome from the moment you walk in the door until the moment you leave. They keep you informed along the way during your repairs and are kind and professional. Outstanding service!

Alex Hernandez

Thank you for being honest! I recently got a nail in one of my truck tires ( middle of the thread). I stopped at another place to try and get it fixed. The guy who inspected the tire advised that my tires needed to be replaced, since he could see little cracks on the tire's tread, he further advised that they could not fix the flat tire, but was fast to try to try and get my tires replaced. I left that store and drove to the Firestone on 1820 N Pebble Creek Pkwyparkway Goodyear AZ. They fixed my tire. I then asked them what it would cost to replace all four tires. I was advised that all of my tires had plenty of life left and did not need to be replaced. I then advised them of what I was previously told. He once again confirmed with me that my tires had plenty of life left. Thanks again Lee for being honest.

Aaron Huey

i was happy to see you could set an appointment. The website says to do this to avoid long waits. When I received a call to confirm my appointment they said it would take 3 hours to replace my tires. 3 HOURS? I wonder how long it takes if you don’t make an appointment. I went to another tire store, who got me in and out in less than an hour...without an appointment.

Mike Bower

Tried charging me $860 to replace brake lines. Took it to my guy in jersey only cost $375

Beverly Rice

Not bad prices. Honors the warranty. Make an appt, they get busy.

Tee S

I love it there. They take care of all your needs and get the job done in timely manner.

Crystal Walker

I was lied to about my air compressor being bad. All I needed was some freon.

Daniel Foo

Went to the store one morning a couple weeks ago to inquire about tire changing prices. I know it was early morning but the employee answered my one question rudely like I shouldn't be here. I always judge by the first impression u give and it was unpleasant so I had to choice but to go to a different firestone. 1 star!

Kerri Long

$800 + dollars in 4 new tires, call and tell them I have a terrible bounce when I drive over 60 and they can't get me in for 4 days to see about the problem. Took to Firestone store at Barry Road and 169 Hwy, all 4 tires were out of balance. Problem fixed and the bounce is gone. Barry road store said they would call Antioch store and tell them their machine is messed up, bet Antioch store does not call all their customers and tell them they need to come back in and have their wheels rebalanced after machine is fixed.

rosa allen

IVE DECIDED TO NEVER RETURN TO THIS FIRESTONE AGAIN. I HAVE WARRANTY ON THE NEW TIRES AND MY BRAKES SO I WILL HAVE TO GO TO ANOTHER FIRESTONE BUT IF I NEED ANY OTHER SERVICE NO WAY WILL I GO BACK. THEY TAKE ADVANTAGE OF WOMEN, AFTER GETTING TWO NEW TIRES , I PIOCK UP MY CAR AND THE CHECK ENGINE LIGHT IS ON OF COURSE I CALLED THEM IMMEDIATELY BUT EDDIE INSISTED THEY DID NOTHING TO MY CAR OTHER THEN PUT TIRES ON, NOTHING ELSE WAS TOUCHED. REALLY? THEN HOW DID YOU GIVE ME A LIST OF RECOMMENDATIONS IF YOU DIDNT TOUCH AND INSPECT OTHER AREAS OF MY CAR. I KNOW THEY DID SOMETHING TO MY CAR AND THEY WONT ACCEPT RESPONSIBILITY

Alvin & Gail Hooper

Excellent customer service!!! Hands down the nicest & most accommodating people I've ever encountered when needing car repair service. I had good news & bad news with regards to car repairs/needs and they took care of it all and at an affordable price. This was my first visit to this location but not my last when I need car service in the future. This location will be my go to place from this day forward. Thank you Mark & Andre!!!

Tammi Eisenbraun

No ethics! I was headed to a meeting when I got a flat tire. Did a quick google search for nearby tire repair places. Unfortunately this place came up. When I arrived, via tow truck, it took about 30 minutes to get in. Once in the bad news was the tire could not be repaired. I have an AWD that I purchased with new tires only 7 months previous. The hole was in the flat of the tread NOT in the side wall. The technician brought in the tire stating I had driven to far on the tire when it went flat. I drove about 1/2 mile before I pulled over. But looking the tire no threads showing and I could still see the manufacturing groves on the inside. Of course I was then told (because I have an AWD) a new set would need to be purchased at the tune of $500. What!?! I started making phone calls looking for a place that carried my tires. I called locally owned "small time" Tire King here in town. Tire King stated they could match the tread they do it all the time. Once I arrived Tire King looked at the tire and said no reason that tire couldn't be repaired. Tire King repaired my tire I drove back across town makingFiirestone remount the tire. While the tire was being remounted the front desk tech Still attempted to sell me Firestone Services. Really!?! They try to trick me into buying a new set of tires (the tech knew I was aware of what he had done) and still try to get me to buy Firestone services . I wouldn't recommend this place to anyone needing car services. Lack of ethics and using a persons troubles to make a large purchase they probably can't afford or are distressed enough to not make a good purchase decision really makes me wonder how this place is still open.

Michael McCormick

I went to get a lifetime warranty for front end alignment and the Firestone check was telling me I need parts I don't need I just installed other brand new within a few months old I took it to a Certified mechanic to have them inspect the items that I was told I needed and I was told I didn't need those items and what I needed was completely different from what they told me and they didn't detect The parts I really did need also this is the second time I have went there and they have tummy I need part that I didn't need it they're just trying to make money and rip the public off don't trust him at all and I have been to several Firestone locations told me the same thing

J.D. Finnegan

Very helpful and professional. Fast and honest.

Shwan Al Jaf

Great staff and detailed information, I took my Camry 2009 today for inspection , I recommend them absolutely

Stay Humble

Theres a manager here that really has no CS skills. Makes me weary about giving FS my business/ money. I try to avoid him and his mechanic buddy everytime I have to get my vehicle serviced. Sometimes I'll drive all the way to belvedere where I know I'll be treated respectfully and not over charged.

Dream Team

very friendly and helpful

James Delaughter

This place has been the worst experience I've ever recieved from an automotive shop I bought 4 new tires here and drove away with excessive vibration shaking my hood my seats and my nerves I've been back 4 times with nothing but excuses each time until I took it to a trusted tire shop I know and they're the ones that told me and showed me the problem it was defective tires and it cost me 50 bucks that firestone wouldn't honor paying me back but I am now passing the 3 hour mark waiting still for 2 tires to be replaced when all they've done is inconvience me every time I've went there I will never buy another service from them and buyer beware of the shop on Howard ave. You will find plenty of excuses there and its been over an hour since I drove by seeing my truck inside so how long does it take for 2 tires to be replaced when in fact the real tire shop that shown me the problem they've tried to cover up too less than 1 hour to pull all 4 rebalance plus found errors in tires I just don't get it worst experience EVER!!

Paul Nemeth

Thank you Jim for making it right. Great place!

Johana Lopez

I went yesterday to do the tire rotation and wheel alignment on my car. It took me about 2 hrs to get the service done. I am satisfied with the service provided by the gentleman who checked in my car and also by the gentleman who check it out. I normally go to the one in Lawrenceville but they provide the worst service ever. I'm most likely to come back to Firestone in Duluth!. Keep up the good work guys!

John Shugrue

Stay away- poor customer service, Not bad a few years ago but has gone down hill and it only seems to keep getting worse. Whether its tires or mechanical- get ready for multiple trips and lots of regret. I can say this because i dealt with them for years and really tried to stay a customer but they make it impossible. Anywhere but here for repairs or tires and thank God for Tire Rack.... i wish there was a negative 5 star

Bryan Cronquist

One mechanic working for a Monday, so just to vehicle inspection the wait time would have 3 hours before they could look at it.

A Google User

Long wait time.

Ashlea Worner

I took my jeep in because my tires were riding rough and figured I would get an oil change while I was at it. I appreciate them driving it around to make sure nothing major was wrong. However, my oil change ended up being $51. My jeep has less thank 46k miles on it but they decided to upgrade my service to a "high milage oil change" without my permission. I didn't argue about it because other people were waiting and I really didn't have time to argue during my lunch break. Never was I even asked what kind of oil change I wanted. EDIT: I complained to customer service and the gentleman I orginally spoke to the previous day called and appologized. It ended up being a miscommunication on their end, which they happily made right.

Willisha St. Louis

Man in charge was very rude and short with me.

PATRICIA DAroshefski

The staff was friendly and extremely helpful. The mechanic went out of his way to help me out. Did an awesome job on my car van. I would definitely recommend going to Firestone! Trustworthy, friendly and helpful.

Jack Miller

Great work

Olivia Valdez

Place is clean and neat, customer service needs to be worked on. Very busy but kind of slow.

Julian Estrada

Decently priced tires

Fred Anane

Friendly service

Miami Matt

I honestly never review places but I had such a pleasurable experience today while being helped by Adam at the front desk.they were able to not only address all the issues on my vehicle which there were several but they were able to get it done in a timely manner extremely under my budget. I would highly recommend the shop to anybody who needs help with anything related to their car. Adam really went above and beyond to make sure that I was taking care of and exactly what needed to be done was done properly.

Amia Trevino

So my boyfriend took his truck there to get alignment tire rotation and balance.. No balance and then we find a screw in the tire... Grease all over the truck and then to top it off it was straight up in the ghetto

Claudia Valencia

Let's just say I will never go there again!!

Jesse Woolf

They just got good tires and service

Steve .

I had originally posted: Best Firestone Ever! and gave them 5 stars. However, I had an interesting experience yesterday. If this were anybody else they probably would have freaked out and immediately gave these guys one Star. I had an appointment for new tires and an alignment. They have been servicing my 3+ vehicles for the past year and I had zero issues with this store. I liked going there because they have always done the job right and performed expertly in customer service. Until yesterday. It took 3 hours for my vehicle to get new tires put on it and they attempted to complete an alignment even though I had a scheduled appointment. The vehicle I had serviced is unique. There excuse was they did not have a qualified technician available to do the alignment. Once again, I had a scheduled appointment and they know my vehicles well. They asked me to come back the next day when someone who could do the alignment would be available. I went back the next day and they said they could not do it because no one was available to do the alignment… At this point in time I have wasted 4 hours of my time and I had to take off work to try it get this done… twice. I called back to the store and talked to the person who oversaw the shop for that shift. He has always been a nice guy and knows me ‘or at least’ my vehicles. The other staff members that I have interacted with even through this ordeal were all very professional and accommodating. However, I later called back to try to schedule a second appointment and my third visit to try and get this all taken care of fixed. I sat on hold for 10 minutes. While I was on hold, I got to looking at the wheels and one of the rear wheels was on front and one of the front wheels was rear. Granted it’s a little hard to see this as there is only a difference of recess ‘lip; of about ½ an inch between the front and rear and the tires are the exact same size front and back... but there is a difference. I hung up after 10 minutes and decided to that I am done with this store. I will go to one of the other stores and have my alignment completed and the tires switched around to where they are correct. It seems like there is a tremendous lack of organization that has only started recently at this location. I personally feel like the focus was on the new sale ‘the tires’ and not the already paid for yearly alignment. So, focus is on sales and not the of quality of work or scheduling the correct people to be available. Service goes hand in hand with sales. I'm not just paying for tires or an alignment I'm paying for the service of getting my vehicle done correctly when it is scheduled to be done. I will take my money elsewhere from now on. I have spent a pretty good amount of my money for the basic services that I trust places like this to provide and I was happy up until now. I have always been and will always be a very accommodating customer and I do understand how busy all these people are in their day to day work. I have been there, and stuff like this is something happens. You cannot always get it right. I just feel like this store has been mismanaged or they need more people to get the job done.

David Thurston

Well I've been dealing with fire stone for a wile and every time I go there they help me without any question giving me a really good price Ask For FRANK! He gave me a set of four tires for my truck at a really good price !

Jeff Jeffers

Had a good experience at this location today. Asked if they were able to do an alignment and balance and rotate tires. There were done in about an hour and a half. I just popped in On a whim, hoping they would be able to do the alignment. Friendly service from the guys behind the counter. Alignment, balance and rotation seems to be ok! Thanks fellas!

William Bowling

Three of the four tires they sold me were already five years old and by law could not be sold? They told me this after I waited for 3 hours and was ready to pay for them ? I was told I would get 4 tires and an alignment for an agreed price that was not true they tried to charge me an additional $70 to make a minor adjustment. Out of a total of 7 tires that were put on my vehicle in 48 hours the tire pressure ranged from 35 to 45 lb? they damaged the bolts holding on my center caps. At the end of the day after saving for three weeks I do have four brand new Firestone Destination 2 all-terrain tires but I never did get the alignment and would never take my vehicle back to that shop again.

Thomas Tamburo

Great

Kevin Ferguson

They didn’t put my belt on all the way screwed my belt up for $433 I had to pay

Lucas Norman (COUS)

Doesn't do work on Mercedes

Leonard Keao

Excellent service

Ted Laun

Great service friendly folks.

Z Barak

Delaware's Best Firestone!

Deborah Terry

I had a weird issue with my car on 691 West bound at 2:00pm Saturday. It started slowing down and I pulled over to the side of the road shut engine off. The car would not start back up. NOT EVEN turn over...yet all the power options worked. I called Firestone and spoke with the manager Chad to verify their hours and asked if I could have AAA tow me to the shop. (They close at 6pm but were open Sunday - this was important because I had to have the car fixed by Monday at the latest) Chad listened patiently as I described my problem. He reassured me they would look at the car and determine what they could do, and if they could not fix it then what I could expect in terms of a repair process for another shop. AAA was HORRIBLE. Sent someone out with truck that only did battery service NO TOW! So all this guy had was a battery pack to test my battery and the jump car. He did not even have a new battery! Apparently, AAA call center said AAA no longer does roadside batteries? SMH. Anyway, the guy hooked the pack up wrong; even I knew it was wrong because I have seen it used on other cars before. I asked if if he was sure he knew what he was to doing. This seemed to annoy him. At this point he told me my battery was fully charged and my starter needed to be replaced. He turned to l eave and said "good luck it is going to be a very long wait now" and left! I now had to wait all over again! I called Firestone again and explained the issue. Once more, Chad was very reassuring and stated that someone would stay later if necessary to evaluate my car once it got there. AAA finally dropped me at Firestone at 4:30pm! Yes, it took them 2.5 hrs to get me off the highway! I arrived at Firestone frustrated. The crew that greeted me was very understanding. I have not been into a "big box" automotive facility that did not try to up sell or pressure you for a commitment to costly work or that talked down to you when you declined the work. NONE OF THAT HAPPENED at this Firestone!!! It was a breath of fresh air. The waiting area was spotless and comfortable. The crew members that were moving in/out were very pleasant and welcoming. they were busy. Yet, my car was attended to almost immediately. While waiting several of the customers and I struck up conversations about how this experience was pleasant and not what we had expected. While I was there I observed other customers who were there for basic oil changes, new tires, or engine sensor issues. All of the people seemed pleased with the way they were treated and with the cost of their service. I watched as all left smiling and thanked the crew member that had done the work and they also thanked Chad. Then Chad and 2 crew members approached me smiling. My first thought was "ugh they are trying to soften the blow" BOY WAS I WRONG. Instead, turns out AAA service guy was WRONG. He did not know how to properly test a battery. Chad said my battery was fully charged in terms of voltage but that it did not have sufficient cranking amps to turn over. Chad said as soon as the tech put the pack on the car they were able to get it started. However, it was the original battery on a 2005 car. They explained everything to me in a very respectful manner in easy understandable terms. They quickly installed my new battery. While the battery was a bit pricey (I drive a Mercedes) it came with a 6 yr warranty. While I had all that time on the side of the highway I was on the internet researching prices on batteries. the battery for my particular model is expensive and the Firestone battery was comparable to what I saw online. So, they did not price gouge/take advantage of me while I was in a bad situation. This overall experience was perhaps one of the best experiences I have had with a retail automotive place. I felt respected and treated fairly. I will go back to this particular Firestone again even for routine maintenance. I will be sending my friends, family, and colleagues their direction as well. Thank you Chad and the rest of the Southington Firestone crew!

Granville Payne

Great customer service

Michael Hanson

Horrible experience! Quoted $150 brake service salesman tried to up sell me many times. If I would have okayed their recommendations the total bill would have been $2500! Never use this place EVER!

Sherry Hayes

My husband and I, have been loyal customers of Firestone for more than 20 years; however, for the past ten years we have experience a total lack of honesty in our dealings with this company, which is supposed to be the founding principle of Firestone. Without going through all of the details of our experience, suffice it to say, we don't recommend others do business with this company!

Tanya Rollin

Excellent service !!

Felisha Kindle

Had my f250 serviced there and a few days after I had my suv serviced.. the suv was the worst trip ever.. I had a 9am appointment which I was about 15 mins late for (which was 100% my fault , just got stationed here and got a little lost) so I come in and luke seemed super irritated that I was late.. he was super unfriendly, told me to sign a paper , didn't let go of the paper so I can properly write my signature and right after I finished writing the e to my last name he snatched the paper and told me to sit down. He was extremely Rude !! So long story short it took firestone 2 hours to complete an oil change...then they got oil on my car rugs not the Mats because i don't have any , my actual rugs have big footprints of oil and oil marks... and they didn't even put a sticker to say when my next oil change is ... we won't be back to firestone and we will be closing our credit card with them... we'll take all of our business to meineke.

joe marchetti

Dropped off for oil change & emmisions. 9 hours later emmision done. Oil change never done. Never called me to tell me they aren't going to get it done.

Celeste Magnani

They were so kind and helpful. Although they couldn't change my battery, it's a hybrid, they were as helpful as they could be. I will remember them when I need serivce.

Brian Locker

Went in to have two tires replaced gentleman at the desk told me be at least an hour they did better than that I was in an out and 33 minutes thank you to the Firestone crew

Michael Tucker

Very happy with the young ladies customer service at the counter.

Peter Brambani

They replaced my tires really late in the day, got me on my way, nice guys, great service!!!

Richard Martin

I set up an appointment for new tires using the website. I picked the tires and the appointment was confirmed. When I arrived, I was told the tires I wanted were not available, but I could get tires that were $50 more per tire. Realizing this was the old bait-and-switch shady trick, I quickly left. I caution anyone using this place to be careful.

karina derzhay

Wonderful, very fast service

BAH JO

I went on a Tuesday with my camry and had a really good experience. Jamie the technician was outstanding. I hope I will have the the same experience everytime.

Reynaldo Estrada

This location alone i recommend for any one needing service or honest answers regarding there car when i went in they helped me and treated me like a customer should be treated and there tech was very honest he showed me i needed to replace a faulty part and did not do anything till i got it fixed. Great customers service/ Techs

Sandy B

Developed a hole in our tire driving south on 295 on Sunday morning in Jersey. We were losing air fast. This store came up on Google maps 5 minutes away. I called to let them know we were on our way. Shawn found the hole in the tire right away and the tech took our car right in to fix the tire. The waiting area is clean and comfortable. We were back on the road quickly and the repair was guaranteed.

Angelo Mario

Great Service Everytime

FM Martin

Great service

Timothy Nyren

Being a former mechanic I trust very few repair shops and this is one place I can rely on everytime.

Amber Belisle

Love all the people that work here! They have me as a customer for as long as I’m in Kansas City!!!

Mario Hernandez

Great services and great prices...good customer service!!!

Natalie Di Dio

My whole family goes here. Had a few issues, but over all love it. But the people we loved seeing left, so hopefully the service continues to be good.

Anthony Franco

Great people and great service.

Travis Ballestero

They diagnosed the truck and got it wrong initially, they admitted the mistake and made it right. Wow! An honest shop, very refreshing! I would recommend this shop to my grandmother. Thank you for being honest, we will be back!

Star Estelle

I visited this location this past Sunday 11/2/18 to get my tires changed over. I was not satisfied with the customer service during my visit. The service manager named Dennis was not pleasant to deal with. He was very short when talking with me and he was basically arguing with me over the pricing which I found to be quite unprofessional. I also witnessed Dennis being rude to other customers while I was in the waiting room that day. I plan on taking my business elsewhere and I suggest others due the same to avoid the aggravation I was subjected to.

Alexandra LaFollette

I took my car in to fix a leak in the coolant system because my car was overheating. Instead of actually fixing the issue I was asking to be solved they proceeded to tell me all the things that were wrong with my car and basically said they couldn’t help because it would be “pointless”. Obviously I knew there were issues with my car because I can’t afford to fix everything wrong with it but they could have at least offered a better solution instead of throwing a huge quote at me. They also charged me $20 for the inspection when any other shop would have done it for free. Greedy and a complete waste of time.

Wandalee Villanueva

Just paying bills so fast service cash pymt only.friendly service

Anthony Meikle

Good spot for tires and oil change. Andy is the guy to see

Shanricka Hines

The absolute worst did not check my brakes did not fill my fluids nor did they do a oil change but we're happy to take my money forgot to even put a sticker in my window which is how I knew that they didn't do a oil change do not go to this firestone save your money and your time!!!!!!

Michael Prudencio

Dont go to this place at all. They are always overcharging people. I also asked for a oil change and they asked me to leave my car overnight smh

A downum

Angel's do exist and there is a whole crew of them working here at this store... My car broke down and they went above and beyond to help me and my wife back on the road again. ..Thank you so very much.. .

Mark Davies

Whole traveling through I stopped by this location to get a tire repair at 10am but said they couldn't look at it until probably after 4pm. Yeah, no help.

Jonny Kuettner

Loved it ...supper time car problem and staff worked hard to keep a yearly trip moving...

Jeff Fugate

Very friendly, polite and honest service. Traveling for work and was able to get me in and out daily quickly. Would recommend if tire services needed.

David M Schell

I've never had any trouble with them. I brought my car in with some "issues" that another service center said were issues, and they said it was fine. Another time they were about to make a mistake with the oil viscosity that I caught, and they gave me the premium change for the cost of the cheap change - and with the discount from my coupon! I never get work done anywhere else, and I referred someone who had a tire blow out near us to them. I told her they'd always treated me right.

Nick Jones

Twice they "repaired" a slow leak in a tire, and twice did not take the tire off the rim. Instead they inflated the tire and called it good. Go to the Outer Loop store if you need Firestone.

James Fetta

These guys (and gals) are great. Great service and fair prices. Very fast turnover

Amy Kinslow

Don't like that they automatically check every other thing on your car besides what you are there for (in this case, I was there for new tires). On one occasion they mentioned I needed a new battery...I actually just had a brand new one installed a month or two prior. They said sometimes their equipment makes a mistake & makes an incorrect reading. Hmmmm, sounds a little fishy to me

Stephen Chun

Fast and efficient

Adian Mangabang

Worst service in in my life. I called this dealership, because i heard there was a special, the man who answered, Steve, was the most disrespectful "manager" of any business, ever. Its unbelievable how horrible this experience was, considering the call was less than 5 minutes long. I had two questions, there was no special, which i didnt mind, i have the money needed regaurdless. However, when I asked for wn estimate, he advised of extra work needing to be done. Now me, being someone who doesnt know much about cars (which is why I called to have someone else fix mine!) Asked why? A very simple, why? He began huffing and puffing, and then shouted over the phone, "OK THEN TAKE IT TO SOMEHWERE ELSE!" So not only has this man turned me away for asking a simple question, I will make sure that no one i know goes to ANY firestone EVER. My family has been using firestones services for YEARS. But now, because I had ONE SIMPLE QUESTION. I am being treated as if i am not a welcome customer? I even called back to ask for a manager, I was then told there was no manager on duty, so i asked, when will Steves manager be in, only to be told, "ughhhh steve is the manager." Excuse me for not understanding, but is there a manager at this store? Is it steve? Is this how you treat all your customers? You know the worst part, is that if he is the manager, this will go unpunished, and other people will be treated just as poorly, or worse. DO NOT SPEND YOUR MONEY HERE.

Fiery Faelight

Place is really nice and friendly. Aside from some impatient people in the waiting room. Service is great and scheduling appointments is easy.

Shaila Gray

I have used this firestone a few times before but will not consider coming back. Called on Saturday to see if they repaired tires he guy told me they did but would be a long wait to bring it in so I said I could drop it off and come back tomorrow to pick it up. He told me to just bring it in on Sunday since it's a slow day so I made an appointment for 11am Sunday. I didn't wait because I had errands to run. They finally called 2 and a half hours later to tell me the tire couldn't be repaired. So I chose to just have it replaced. Waited for another 2 hours to call and be told that the tire had only gotten there 20mins prior but the car should be done soon. 30 mins later decided to go pick up the car and of course it is still being worked on. So from 11am until 5pm I had to wait for my car. That is absolutely ridiculous.

Falcon One

Asked them to swap the tire from my spare to one of my wheels, they mounted my spare... Not the brightest folks here.

Tracee Lee Beebe

The team was great... we were visiting from out of town and they went above and beyond to assist us with the nee tired we needed.

maurice pudlo

They can put on a tire, aside from that stay far far away. Alignment, nope. Press in bushings, nope they used a hammer! (The only reason I took it to a shop is because I don't own a press). Torque lugs to 80 lb/ft, not a chance (I watched the guy crank past 80 by no less than 30°). Clean up after themselves, not so much, I found a wrench under the hood rattling (how it didn't fall out is just luck), scuffed up some paint in the process. Save yourself the headache, find another place to do work on your vehicle. I concur with the reviews stating this Firestone tries to up sell anything and everything. Maurice

K Benjamin

I had called because I had a bad right front tire while I was on my way to Virginia...Dillon took care of my tire issue in a very timely manner and put me back on the road so I could continue my trip to Virginia...Very excellent customer service!!

Jose Jaramillo

Not worth it.

Shannon hodges

Ethan and Andy at this location are amazing! What a sweet birthday gift. They took care of my care in minutes at no cost to me. Now I can ride safely and peacefully knowing that my car passed inspection. Thank you!

Lyle Clark

Why am i forced to give these clowns any stars at all? They are slow beyond belief, they got grease all over the inside of my truck, they absolutely crushed the undercarriage with the lift because they lifted it from the wrong place and making an appointment is pointless. I had a 9 a.m. appointment and now is 10:30 and they still haven't even started fixing the damage they've done to my truck. Plus while sitting here i hear them talking to someone else about fixing all the damage they just did to her car. The same guy then had his friends come over to the store and hang out in the lobby with him having a VERY LOUD conversation about going after work to smoke some crack. Sooooooooo.....I guess that it all makes sense now. They do horrible work, treat you like garbage, damage your vehicle instead of fixing it and will ignore you entirely when you have the nerve to complain. It's because they hire crackheads to work on your car. I should have done a video inventory of our truck first to make sure the crackheads didn't also steal anything. If you want to be treated like crap, have your vehicle damaged and then dismissed by the morons at the counter then this is the place for you. Not even the owner of this shop has any decency at all. We called for several days asking him to call us to discuss our issues. He NEVER ONE returned our calls. We ended up having to go to the corporate headquarters to get our problem resolved. At least someone in this chain has some customer service skills and will take resistibility for irresponsible store owners. It's just a shame the good for nothing owner doesn't have enough balls to act like a man and take some responsibility for his lack of action and incredibly poor choice of employees.

James Smith

Great staff and great service !!!!

Alex Martinez

This Firestone did good work on my vehicle. I would also like to note that the representattive at this location is very quick, friendly, customer service oriented, and stays ahead of the game by letting you know what other work you might need done with quotes before you can even ask. Give this guy a raise!

randy rogers

Biloxi, MS store, 02.10.2016 just saying I had great service that was very quick. Sam remembers me and all my vehicles and the style of tires i purchased. And no, he didn't have time to look in the computer, he met me at the counter and wasn't by the computer. recognition and greeting do leave a lasting impression. The technician took great care to keep my vehicle clean on the inside.

Christopher Curran

Service was good for me but when my girlfriend picked up the car they added road hazard coverage without asking or telling her jacking up the price 80 dollars over what they quoted me on the phone. Pirce was average, turnaround time was good.

Sharon R. Johnson

Great people.

Yazmin Pavon

Had an awesome experience during my one week stay in Duluth. I picked up my rental from the Enterprise at the airport and as soon as I drove off my TPM light came on. I called the number and they told me I could take it to any Firestone and they would check it out for me and even replace it no questions asked. I called at 539 was told to come in and they'd be glad to take a look at it for me. Took me about 10 min to get there with traffic, Andy checked the car in and I was out of there at 630. He went above and beyond to make sure he was charging it to the correct Enterprise account as my rental did not have any tag associated with it nor did it have any information inside of it to direct him to an account. He was so pleasant and patient with me. He assured me it would take no time at all to get it patched up. Thank you so much for making my rental experience less of a hassle, don't know what I would've had to do if it weren't for Andy!

Yaw Boakye-Hwedie

Good service

Queen Fee

Thanks guys for taking such good care of me!

Mirena Briggs

11-25-2015 (the day before Thanksgiving) I had a flat tire while on my way to work. I had the roadside tow me to Firestone because I knew the rough cost of a tire there. I got more than I bargained for. They were slammed (as should have been expected the day before a holiday). The gentleman who checked me in tried several ways to help me, and when I told him the best I could do would be to walk the mile back up after I got off work and pick it up after close he asked me to hold on just a minute. Instead of waiting for a bay, he got a jack and they changed the flat outside the bay, by hand! I didn't expect that, and it made my day since it was really TOO cold for walking that much that day. He was SO friendly, full of good advice, and helpful. We won't hesitate to go back!

J JERAYOIUS

A HOT MESS!!!! Never take your car to this dump unless you are desperate. Will try to charge hundreds of dollars for simple work. Some of the employees are incompetent, unprofessional and just ignorant. I will not return to this location. Take your car to someone else.

G C

Stay away from Providence, Rhode Island store on North Main st...tire manager was supposed to repair my tire free but was more intent on selling me new tires! Area manager didnt bother returning my call. Mailed in my Firestone card to corporate Chief Operating Officer...seemed like poor business decision on their part considering I was a frequent customer

Samantha Caloroso

Kameron was very helpful and he explained everything in a way I could understand. The experience he gave me assured that I will be a life long customer.

acid gang 123

Great Experience Spencer and Andy Made This My Go To Place From Here On Out. I Can't Remember The Tects Name But His Knowledge Made Me Very Comfortable. Keep Up The Good Works Guys.......I'll Definitely Send My Friends Your Way!!!!!!!

Josue Saez

Walked in to get my tire pressure checked which takes less than 5 minutes.....waited for about 5 minutes to be told I can fill my tire myself...Great customer service

emmanuel huerta

they were able to fix one of my tires before closing time. the bathroom needed attention.

Sapphire Haughton

I purchased new brakes and rotors 6 months ago. I began hearing a squeaking sound. So I brought the car back to this location. Unfortunately, my brakes were completely worn down. I was in shock. I had a lifetime warranty on them. So they were covered. However, they were attempting to still charge for labor. One of the associates ( I won’t name) informed me that there was nothing that could be done about this. I explained to him that I didn’t feel like I should have to pay anything considering it hadn’t even been a year that I had the brakes. He wasn’t very understanding. I assumed he was the manager( he was not). I then asked to speak to the manager (he was on vacation). However, the service manager Spencer was in. He was extremely empathetic and helping. He understood my frustration and ensured that I was properly taken care of. I work in customer service. And I don’t believe that “the customer is always right.” However, I do believe in treating the customers like people and not just a number. I believe that every situation doesn’t call for the same result. Sometimes you do the right thing simply because it’s the RIGHT THING! (Even if it’s not the norm). Thank you Spencer for being a stand up guy and honoring what was right. I have been a loyal Firestone customer for over 3 years. Because of Spencer, you now have a customer for a lifetime.

Darren Rodgers

Beware of this location! I was quoted $90 to mount and balance 2 brand new tires purchased from Tire Rack. Not low profile tires!!! I told them no thanks. I went around the corner to Pep Boys and had it done for $30. They will rip you off if you let them.

Dave Conway

Absolutely a great experience.. Nobody necessarily wants the expense of buying new tires, but tires I choose, and the exceptional service I got, made the whole experience great... If you're like me and find yourself needing tires and not necessarily the right time, Go to Firestone on Broadway and talk to the team of experts......

Mollie Fowler

These people were AWESOME!!! Skeptical due to reviews but was in an urgent situation. They really came through and for less money and time than I anticipated. Staff was awesome and eager to help. Definitely earned my repeat business!

William Ralston

Work ethic is mediocre. Took my car in for four tires and apparently they had a free alignment, so they were also going to do an alignment. 4 hours later its 2 hours from closing time and so i figured i'd go in, cause the cars got to be done soon right? Wrong. The car was on a rack when i got there so i thought i'd be out quick so i could get the rest of my inspection done, that day before my mechanic closed. Wrong again. 1 and a half hours later 30 minutes from close, i ask about the car (at this point my mechanic is closed) they say the car is on the rack for the free alignment. Its the same rack it was on when i got there. I'm no mechanic but i've never had an alignment anywhere else take 1 and a half hours, possibly longer since it was already on that rack when i got there. The guy behind the desk addressed my issue properly and proffessionally, which is why they get 3 stars, which is about the only thing okay about this place. Tl;dr - if possible go somewhere else for any timely work.

Lori Mills

They answer all your questions

Bailey C

got me in and out quick

Jim Seefeldt

Scheduled my appointment online, showed up on time only to find out that the store never knew about it. They were fully booked, with walk-ins coming through the door, on a Sunday morning. Despite that, I was offered a chance to have my car done, it would just be a while (I was getting 4 new tires). I set myself up for a 3 hour wait, a personal guess based on how many cars were ahead of me and the fact that they only had 2 techs that day. I was gone in just over 2 hours with the best tire balancing I've ever had on this car - no vibrations anywhere up to highway speeds. All of the staff were friendly, courteous, and professional. Considering how slammed they were that day, I'm pleased that: 1) I was served at all; and 2) that my car was done perfectly, nothing forgotten or skipped. I'd definitely recommend them.

Selia Chandler

Friendly and knowledgeable staff...clean facility.....fast service. I would recommend this business.

Dan Scalone

Very Professional, Very Helpful!

Jade Ann

They want $3,000 for my Cadillac converter and my O2 sensors.

Junior Kaminanga

Car maintenance

Alejandro Jr. Dimas

Great service. They look out for the best interest of the customer. They never push for a sale. They discourage extra spending.

Susan Garrison

Very friendly and professional.

Charlie Roman

The service advisor was more professional than the last firestone but service is still sucks vehicle still have the same problem

Tim Biggs

Good service

Drive Shaft

My wife and I were stranded with two flat tires from a sign that fell on the highway. When we were towed to Firestone Luke and Tim had a good attitude and were very helpful in getting us back on the road. If they would of had a different tire for my truck I would give them a 5 star rating. Nice people to deal with.

6KFT Below

It took 4 hours to get one tire repaired. That's just crazy.. never coming here again. Just awful

Jeremy Kervin

Opened but not accepting new tire repairs

Simon Young

Very good service not a long wait.

Tammy Walters

Had front break pads done in March and car was not making no noice, a few days later OMG. Took back 2day and they claim they didn't here any noice. So i left and as i got closer, it starts again

Motor Rin

Slow, lazy, dont waste time or money at this unprofessional place. Thats why its 2 stars rating.

Earnest Bunbury

My go-to place for alignments... and I live in Pueblo so I drive up to the Springs to get the best alignment in Colorado. Lifetime alignment is so worth it for a long term car owner like me. Mechanic work? I do that myself or get an independent mechanic but for suspension these guys know their stuff!

Patrick Green

these guys are on point, great service, great products. and they treated me like family the First time...its a super-trustable local shop.

Bill McLaughlin

Fast curtious service

Justin Bond

Had used this firestone for years for my business. Came in this morning on my way to work with a flat tire. Had my two dogs with me. I went in and the woman at the counter was on the phone and told me to wait. Okay. 10 minutes goes by, I get my dogs out of the car because it is 30 degrees out. I come back in and stand off to the side. She finished her phone call, took a look at my dogs and told me she was going to ask me to leave if my dogs were aggressive. My dogs were on a leash and sitting beside me. I told her it was too cold to leave my dogs in the car and that I was on my way to work when I saw I had a flat, that I just wanted to leave my car and walk to work. She continued to argue with me. I said that's fine, you have lost a regular customer. She actually told me thats fine I have other customers. I service all my business vehicles at firestone. Not anymore.

David Hemphill

My water pump went out at the worst possible time. I called David (service mgr.) and told him my situation. He was like what you hope and need in this type situation, Professional & Helpful. He and his staff went overboard to make this experience as convenient for me as possible. Made me glad I chose Firestone. Thanks for the help, great job.

Jason Lye

Good prices, no pressure service. Knowledgeable staff willing to work with you. Gave me a fourth tire free. Highly recommend. I go there for all my tire and suspension issues

Ashlie Dawn

This place is spectacular! I am always happy to write reviews for these talented technicians. I have had multiple services performed here, ranging from a basic oil change to state inspection to detailed mechanic work. I recently had a major issue that they resolved for me in a matter of hours. They always do a great job! Additionally, I really value their transparency and honesty. They have always been straight forward about issues, costs, and options. As a female, it really means a lot me that I can trust these mechanics and I don't have to send my husband to do all of my automotive bidding. My the parking lot is a little small. But it doesn't effect the techs - they're top notch. But I keep hoping they'll some how get some better (or at least more) real estate.

Marco Salgado

They need to work on their customer service skills a little bit more. I had an appointment for my wife's suv, I just simple added to have the front end greased. The person over the counter informed me that they are truly busy on Saturdays so next time inform them about this when making the appointment. It's a simple greased the links and outer the rides only, still has the factory ball Jouint. I don't see why this would make the job harder or longer time. I had my wife's tires installed by them. I was trying to find a place I can go to that my wife and I can feel welcome.

tyler brown

Got an oil change here for 24.99

Marie Reeves Reeves

Great place to keep your car going

Antonio Beltran

Great and friendly staff is always available...

Elia Hernandez

The service was fast and they were very helpful. Excellent service, very pleased!!!!

Dalton Brown

Wouldn’t even make an attempt to fix my minor issue of removing a bolt. Rude service.

Barbara Thompson

Honest and quick service. Appointment recommended

Andrew Erickson

My experience wasn't that great. I went in for a tire rotation. They told me that I had 3/32" of tread on my tires and they were too bare to rotate. That is fine, but they still charged me for a tire rotation. It was pretty cheap so I wasn't too upset. The front desk guy seemed really inexperienced too. He rang my charge up wrong. Luckily someone else noticed and told him to change it. Overall not too thrilled with my experience. I'm going to try somewhere else next time.

Merle Doughten

My wife had a large spring stuck in her tire as she came off the interstate. We pulled in and the guy looked at it and didn't try to sell us on a new tire but instead said he could fix it at a very reasonable price. Service was quick and polite without pushing additional service. We will definitely be back!!

John Bell

I have used se them for the last 24 years

KC TRUCK DRIVER

Told me it will be 2 hours before they can plug a tire with a nail in it. They have one customer right one. Bought road hazard on tire. I guess they are in no hurry to honor the warranty.

Lance hagan

I had a tire blow out the day before I had to drive to Cincinatti. Since I knew I needed tires already I was hesitant to drive to Cinci on a spare tire in fear that one of the other 3 tires could fail at any moment and then I would be stranded. I frantically called around louisville at 5:30pm trying to find someone that had the tires I needed. Nobody could help. When I got in touch with Teddy and Brian from firestone they assured me they could get the tires I needed and have them on my truck by 1pm the next day. They were polite, very helpful and answered all the questions I had. If you ever need tires, check them out, they’ll take good care of you. Special thanks to Brian and Teddy for the hook up!

Charles Anthony

This location was freaking horrible!

Dylan Lear

This was a decent place. The manager gave me a discount but took way longer than expected. They tried to tell me there was suspension problems but gave me a ridiculously overpriced quote. Then I later found out that one of my lug nuts was stripped by them, but they didn't want to accept the blame for it until I spent a bunch of time pissed off on the phone.

G Hresko

Muffler connection broke on the way to the airport. These guys took us right in, removed parts and sent us on our way. Great service !

Jin Sheng

Went there for a emergent but minor problem. The mechanic was very patient and very resourceful, was really there to fix things. I think he's name is George. I wasn't too impressed by the manager, but may because they are busy. He does get his job done.

Chelle Thompson

Excellent service. In and out quickly without an appointment.

drupad malkud

Great service. I had an electrical issue with my car, and Mr. Ethan Glover was able to quickly and efficiently resolve the issue. I would absolutely recommend to seek help from this individual. His customer service was exceptional to say the least.

Elisabeth Christian

Friendly knowledgeable employees & quick service. My favorite firestone in the area by far!!

Matthew Hinton

Do NOT go to this FireStone on South Academy Blvd. They waste your time. I just paid for a full diagnostic last week and AFTER i paid for the results they want to tell me that they didn't check my brakes and they have to do that another time. Prior to this (Same day.) i made it known that i live 2 blocks away and they agreed to call me when there ready to work on my truck. They called me i was there in 7 minutes and signed in. My truck then sat OUTSIDE the garage for an hour and a half before they started it. Just called today 3/23/16 and i felt like i was talking to an intern or a teenager still in high school with NO educational/mechanically inclined potential towards ANYTHING of a vehicle. They wasted my time greatly and time is money and these kids over here don't understand and don't care. Time is money. Going to contact the BBB it's just overall pretty unprofessional, and you can tell there just there for the check. There don't care what Firestone looks like apparently.

Tiffany McDougal

Really nice people but they really prefer not to service cars over 100k miles

Matt Wight

I go back to this store, send my friends and family! Great customer service, nationwide warranty!

Chelsea DeFelice

Almost FOUR HOURS it took to put my new tires on when I was told TWO HOURS! These guys have just been standing around smoking cigarettes/on their cell phones the majority of this time, the exception of one man. Wasted Saturday. Will not return.

Di Jin

Terrible. The first time I changed oil for my Honda Accord, when finished, the oil smell was full of my car, and it took several days to recover. The second time, I did oil change as well. After that, they suggest me to clean the battery, OK, I accepted and they did clean the battery. But you cant image that they made my car radio and mp3 player not work. Several days later, I asked them why it didn't work, they just told me you need to go to Honda dealer to ask for a number to fix it. SO Ridiculous, they just dont want to admit their mistakes.

Erlene Curtis

It was ok, but other Firestone complete offered better service. I was surprised.

Joyce Barron

My husband bought a full set of ram truck tires just before his stroke, then the truck sat and two developed problems. They honored the warranty immediately no problem even though it had been a while since purchase. There was also a confused elderly gentleman who had his car towed in because the oil light flashed when starting up. I overheard the conversation and they treated him the way I would want my elderly parents treated. The only reason I am giving 4 stars not 5 is because this place is so popular they get backed up quickly. Definitely recommend an appointment

Logan Zaske

Service was timely and friendly, dropped my car off at 1 and was driving it around by 3, and the price was pretty reasonable!

Margarita Labik

Best tire rotation experience so far. I have slept through my appointment by 30 min. Called Firestone and the guy has said that he would still be able to get me in. The rotation was fast and the guys working there very nice and courteous.

Vararie J

Avoid at all cost!!!!!!!!!! You'll NEVER be able t go to this place and get reasonable service, prices and quality work done. Even if you take your car in for the smallest issue, they will ALWAYS come back with "strings attached!" Took my car in for MINOR repairs a few weeks ago, since I had a firestone credit card. I received a price upfront, but by the time repairs were done, all of a sudden it became more expensive. I was told I needed another part on my car, and I agreed to the price with LABOR included. The next day(since I waited 3 hours and it was closing time), the Manager was FURIOUS, ANGRY, NASTY, and UNPROFESSIONAL, when he found out that one of his workers from the day before, gave me a price with labor included. All of a sudden, he wanted to charge me TRIPLE for the part. After a brief argument and PROOF of the price quoted from the previous day, he snatched the invoice paper and walked away angry simply because I would not allow him to charge me TRIPLE for a small part, that wasn't even that expensive. In other words, he TRIED to CON me out of MORE money. Good thing I had a copy of the previous quote! Their work sucks, and it takes hours for them to do a simple job. Why? Because the LABOR itself is more expensive than the part. So the longer they take, the more money they get. They will take a long time just to make a profit off you. As for the firestone credit card, they will TRY to take every bit of the amount you have been approved for. Be careful when going to this location and the one on Outer Loop in Louisville. Both locations are rip off's in my opinion. I had a very DECEPTIVE experience at BOTH location. After my car was fixed, I still hear noises coming from the problem area. No one has time to take their car back and forth to an auto repair shop day after day and wait HOURS for them to fix it, when it should have been fixed the FIRST time. Horrible service, and they have a NASTY manager at the downtown Location.

Ian Webb

My favorite Firestone to go to. Doug is a fantastic manager and understands customer service!

Perry Rintye

Had a nail in a tire right in the sidewall, and they did not have a very common size tire in stock at any price. Worthless.

Andrea Cocco Jordan

I had to replace a tire. I lucked out with timing, because I was in and out in less than an hour. Since they don't take appointments, you can wait much longer if they're busy. I received a survey from them that made me realize I wasn't given the options or attention the company expects, i.e. courtesy fluid check, explanation of bill, etc. That was a bummer to find out. Otherwise, I've taken my cars there for years, as I do think they're straight up and fair.

John Christ

Trusted place!!

Trey Glass

Stopped in to get a headlight changed. I bought the part beforehand. I was told that they had to "use their part." When the part finally arrived they pulled my Yukon into the bay only to tell me "everything is fine, both headlights are working." This place didn't look for a cause for the light "dimming" out they just closed my hood and sent me on my way. Granted they didn't charge me anything but what would they charge me for, they didn't do anything. Continued our trip to Texas. When we arrived in Texas I noticed once again that the same headlight was dim again. I took the vehicle to another Firestone in Tyler, Texas. Lo and behold they found a faulty wiring harness or "pigtail" as they called it. You could see evidence of "charring" indicating a short. According to this mechanic, this could have possibly resulted in an electrical fire in the engine compartment resulting in severe damage to my vehicle. After finding this out, I had to come and edit my original review. Never have I had such horrible and unprofessional service at a Firestone as I had at the one in Biloxi, Ms.

Angela Strobel

Good service

Tyler Bodine

Don't do business with this place! Recently bought 4 new tires and bought a warranty for them. After just a few months of driving 3 of my tires got bubbles in them making my car shake violently when I drove. Took it in here for warranty replacement and of course they gave me the run around and wouldnt honor the warranty I paid for!!! Took my business elsewhere and wouldnt recommend this company to anyone!!! Zero customer service!!!

Mandie Dove

Arrived mid morning (after an hour and a half drive) to a man named Richard answering the phone. Waited patiently as he continued to answer the phone as it repeatedly rang. He acknowledged us and said he was sorry for the wait and he'd be with us in a minute. Then for the next 8 to 10 minutes, he continued answering calls and making reservations for people over the phone while we waited in the lobby. I excused myself to use the restroom and there was no soap in the unisex restroom. It hadn't just ran out. It was BONE DRY. When I came out of the restroom 2 minutes later, the man was still on the phone. Then, finally, about 30 seconds after that, we got waited on and were told it would be 3 or 4 hours to do the job. That was a long wait to me. But they were the only ones in the valley with tires for our car and the guy we originally spoke to on the phone before heading over (Sean) was awesome, helpful, ordered the tire we needed, (which is why I'm giving them 4 stars instead of 1). Thank you Sean, for all your help! :)

Brian H

One of the few places in town I feel is honest and does good work. Always goes above and beyond to explain what my car needs, and they give discounts to hospital employees, which is great. Fair prices, clean bathroom, well lit waiting room, professional and polite front desk people. One thing to know is they, like any good shop, are always busy. I drop my car off in the morning, and it's done when I get off. If you need work done right now your experience may be different.

Christopher Scott

They installed an entirely new coolant system on our vehicle for now what looks like no reason. Brought it in with heavy coolant leak and overheating. Seemed proud of their diagnosis that it was just a torn hose or something. Said parts would be in tmrw after looking at it for 20 minutes. Call us and say they found another leak. Replaced entire cooling system. Got the car back and problem didn't change. Brought it back to the store and manager says it's a blown head gasket. How a team of professionals could miss something that major is concerning. Best part is, right before that diagnosis, the manager said the original radiator and water pump passed a pressure test. yet they put the new parts in knowing the original parts worked. Crooks. Screwing over a soldier and his family. My uncle was a head mechanic at a Ford dealership for years and said there's almost no way this shop wouldn't have known it was a blown gasket almost immediately if they had driven the car or did proper diagnostics on the vehicle.

Anna Garden

I come bring my car here for all of my upkeep and I love them, very helpful and polite, fast and decent pricing

Laura Gonzalez

Love this firestone!

Mariusz Burzynski

I call for appointment and price to change my tires back from winter to my all season ( they put winter tires last fall for $69) the person on phone told me the price would be $65+ tax if my rims are 19 and 95$ if they are 20 , so iam ok I have 19 and that's $65 sounds good. So I made the appointment, when I show up I ask again for price and person (I think Dennis) told be the price is $95 + tax so 109$ total I argued for few minutes that this is not the price I was told , only to hear that it's depends on profile of tire ??? , I left try to decide if is worth it to start looking for another place and made a phone call to different place , I decided I just go back and accept this time the price , when I walk in back to the building and start saying I accept the price, the Dennis guy start telling me to leave the property and threat me with Police . ?? ?? So I just left the place not to escalate the situation any more.

Ashley Elizabeth

My mechanic is Mike and I completely love this place! They always give me whatever coupons they have with their company...i completely trust them.

Sherry Hernandez

Fast friendly service. Professional and Great Work!!

Marvin McCowan

Customer service is beyond horrible at this location came in to schedule an oil change appointment and ask Julio (Not sure if he’s the manager or just a service rep) if my car is indicating 0% oil life if it was ok to Continue driving it until they can change the oil the next day he advised me to check the oil myself and figure it out from there. Mind you I been coming to this location for more than 2yrs for service I had to calm inner self down from cursing this dude out so I left and return the next day to get my truck serviced to be told that the oil change has increased on the total I normally pay. So once I get my keys and get ready to leave I look in my window and the old oil change sticker was still in the window, I then had to go back into the store to ask for a new sticker with the correct new info‼️ This place is a piece of

Hokulani Makaiwi

Ztc kits hip

Tobias Estes

I called to get some pricing and I was immediatly put on a silent hold for almost 10 minuites.

Cynthia Curtis

Nice guys

Rick Bassett

Honest complete quotes. Thorough work

Keef Carter

Love the staff

Cheryl Robinson

I purchased new tires at another Firestone location in Colorado Springs (Cascade & Bijou)3 months ago. Excellent customer service. I was told I colud get air at any location. Today I went to the S. Academy location and after being told to pull up to bay #2 and someone would help me. After waiting 15 minutes, I callled the store from my car to remind them I was waiting! Needless to say, there was a gentleman working in that bay and "never" said a word to me even though he made direct eye contact with me several times... Even if an emergency arises, "I will never return to that location!" EVER... #poor#customer#service at its best

Ian Scalf

No wait. Fast, friendly, service. Knowledgable staff

Elizabeth Weidner

I've been to Firestone 3 times and today was the first day they charged me. The first 2 times the low tire pressure light came on so I stopped in to have them check. They didn't find anything wrong but did fill up my tires free of charge. The 3rd time there was a screw in my tire but they were able to repair it. My total came to $20! They've always been fast and caring work excellent service. I told them I was amazed they weren't trying to charge me an arm and a leg. The manager's response was "we can't always do that but we like to if we can". What a great and refreshing mentality! I would recommend anyone bring their vehicle here.

Jessica Jochens

I took my vehicle here and had it inspected. They told me my car just needed spark plugs. I drove away thinking they had resolved the issue with the car and ended up having to take it somewhere else. Turns out they failed to see over $2000 of repairs that needed to be done. Do not get your vehicle checked out here unless it’s something simple. The list of things that was actually wrong with my vehicle was shocking and I cannot believe that they missed all of it. They didn’t even mention that my brakes were 80% worn. I called them a few days after they inspected it and asked them why my vehicle was still acting the same. The guy on the phone said that the noises were normal. Never again.

Elijah Peel

Go in for single tire. Make an appointment for 7am. Show up, and check in. I am told it will be about a half hour. 40 minutes later my car is finally pulled into the bay to be serviced. B@ll$h!t.

jerry williams

I had to visit two locations for a firestone exclusive tire in a very common size I drove 10 miles for this. Of I was not matching the tire to the other 3 I would have brought my business elsewhere.

Jessica Rogalsky

If I could get this place 0 Stars I would. Dropped our car off on a Friday, and initially agreed the work would be done by Sunday afternoon. Then get call till Saturday late afternoon that says our car is ready and fine and nothing major is wrong with it. I thought that was strange since my maintenance required light was on and the tires and brakes on my car were not functioning well to begin with. When we arrived on Sunday afternoon to pick up the car it was still on the list with all the tires off. Upon talking to the very rude gentleman at the front office, we found out my car had thrown several errors I needed several things fixed. I inquired why we were not told this and was told the guy wasn't in the day before so not his problem. They quickly put my tires on my car which made the driving even worse as now my car violently shakes every time I go to stop. The man at the front desk couldn't work the computer and when we requested a copy of all the errors that had then diagnosed he magically couldn't find it. But that's okay because it's not his problem. Do not trust these dishonest people. Go elsewhere. Not only is my car not safe to drive I'm starting to think that they messed with my car to make it worse off so I'd have to bring it back. No thank you. I'll take my business elsewhere because not only did they waste our time they still wanted to charge us for the inspection in the first place. Disgusting, Shady, downright rude people. If I could get an attorney I would.

Taylor Johnson

Amazing job! Had a flat and they took care of me in under an hour. Great staff here.

Telley Jay

I went in for a high mileage oil change. Andy was very pleasant, great customer service.

No Name

I went five times to fix my tire because was liking air, I bought 4 tires plus warranty, installation, total over $800 dollars, and I'd need to fix my tire, downtown store and academy store but i never received attention 5 times, they said next day, but never happened, I will never buy anything from this company any more...

Rollin Pierre

Waited 2 plus hours for them to tell me they can't service my car.

Chris Grass

Incredible work done to my vehicle

Michelle Pendergast

Sean R takes care of his clients! Great place to take your vehicle.

Jake Pioch

Was able to come in for a scheduled sit down appointment while my tire was inspected for a slow leak and possible repair. Was help relatively quickly even though they were "overbooked". Good repair and customer service

Pamela Daily

They are the best for Ft. Carson to helping ppl.

Edgar Lopez

I have been a customer of Firestone for a few years now and today I was discusted at the horrible customer service I received. I just hope that they did a good job on my tire.

George Barbulescu

Good service and promptly

Raj Naidu

Worst service

Jonathan Gonzalez

Got a new tire for my Toyota here about a month ago when other stores didn’t even carry my specific size/model. The front counter employee went out of her way to order my tire and it arrived within an hour as promised. I’m writing this review today while I’m waiting for my oil change to be done after I set up an appointment earlier today, I came in at 1:30pm and the manager helped me. There were no issues with my appointment, which is rare at other stores. S/O to the Hispanic Store Manager that runs this store. I will definitely be back.

K M

Excellent service. After a blowout (from a Wilmington pothole), Ctr Mgr Brian drove to another location to get tire that I needed. Committed to Customer Satisfaction and enjoys his job. Entire staff had same attitude.

Christopher Aguirre

I blew my bead on my tires last Snow. The guys over here at the fire stone stayed open and hooked me up and sent me home. Good people

Mr. Malloy

High mileage oil change done for $50.00, My car is running 100% better.

D

The only thing they're good for is cheap tires. Do not go here for anything else. They will rip you off.

Susan Wentzell

Ryan worked on my car and even came and talked to me himself to explain what exactly was wrong with my car before sending me to a service adviser. He went above and beyond to help and explain everything. Its very rare these days to find a mechanic that will take time out of his work to explain something to a customer. Thank you guys for everything.

Michael Johnson

The man said my tire with a small nail was beyond repair, tried to sell me Firestone model that has a recall. Then scrambled to try to sell me any single tire. Went up the road to Goodyear and they fixed it promptly for free.

Nancy: Jeremiah 29:11

We went there a few weeks ago with my son's pick up, it needed new brake lines, a week or do later the joint began to stream out, we took it back. It took them less than 15 minutes to fix it, and no charge at all.