Here we offer you the reviews of real people who buy the services of Gilbert & Baugh Ford, Inc. (Tires) in the area close to Alabama.
Now this business receives a rating of 4.8 stars out of 5 and that score has been calculated on 418 reviews.
As you can read, it reaches an reviews average is almost the highest, and it's founded on a very large number of reviews, so we may say that the evaluation is quite faithful. If many people have bothered to evaluate when they are pleased, is that it works.
You know that we do not usually stop to place tatings when these are correct and we usually do it only if we've had a problem or incidence...
This is included in the category of Car dealer.
We recently had another great experience at G&B Ford. Our salesman was very helpful and definitely went the extra mile. The stress-free, no pressure buying/sales approach was refreshing to say the least. Our salesman insisted that we not settle until our needs were met both on vehicle selection and pricing. Our family will continue to buy from only G&B Ford! Thank you for the excellent service!
Just bought my 4th vehicle from Gilbert and Baugh Ford. We love working with Randy Baugh and the staff. Friendly, knowledgeable, honest. They'll do what it takes to ensure all of your needs (and even your wants) are taken care of. Thanks for another GREAT buying experience!
What an awesome experience! I found the car I had been looking for but knew I couldn't afford it. I had done my homework and knew what Explorers were going for used and new. I had already resigned myself to settle for something less than I wanted. But the team at Gilbert and Baugh, especially Cody and Randy, worked with me until the price was right and I couldn't say no! Everyone at the dealership is kind and truly wants to work with you to get you in a car, truck or SUV that you want. Great people to work with! If you're looking for a vehicle of any kind start at Gilbert and Baugh. You won't go wrong!
Had a recall that needed fixed on my car, I had called other dealerships that couldn’t get me in for months and the service department here got me in within two weeks! My car got picked up from where I work, AND they dropped off a rental, all free of charge. They kept in contact with me all day on updates with my vehicle and brought it back to me at the end of the day when they were finished working on it. Hoping that nothing else happens to my car but if it does, I’ll definitely bring it here. Thank you so much!
Great place to buy I just went with a different brand but have bought from them in the past. They have great customer service even after the sale.
Very helpful and very friendly....
Best car buying experience ever! Have used them before for service and it's outstanding. Thanks Tim and Randy!
I gave them a one star yesterday because I thought I wasn't going to have a ride home. They ended up bringing my car to me at work! Mr. Baugh himself called me personally this am and wanted to see what he could do to help. Was really nice to know someone cared to hear my point of view and wanted to make things right.
Very satisfied overall. From purchase to service, I received good value. Randy and his team are always courteous & friendly. I would be happier if the wait times were not so long but coffee and cookies help...
As a young, single girl, many car dealerships tried to take advantage of me when I was car shopping.... but not Gilbert and Baugh Ford! David met me outside as soon as I pulled up to shop for a “new-to-me” car. As soon as I explained my strict guidelines, he told me he had two cars on the lot that fit my specifications. I walked away with a 2013 Ford Edge, and three years later - I still love this car! Rickie is my go-to guy whenever I need any help with service! He’s a straight shooter. These guys are so friendly and honest. They definitely don’t try to pull the wool over your eyes. 10/10 would recommend Gilbert and Baugh Ford!!
Took my vehicle in for recall repairs. Service department was friendly and explained the work that would be performed. A short time later the work was completed, my vehicle was returned and I was on my way. I couldn't be happier with the service and will return to Gilbet & Baugh for all my vehicle service.
Great FORD dealership, great staff.
Had been looking for a quality used truck for 6 weeks burning over $300 in fuel searching. Trucks would be rusted or in accidents with clean carfaxes. Found a truck listed with Gilbert and Baugh ford and it was exactly what Kyle said it was. I drove 2.5 hours to find exactly what I was looking for an immaculate F250. If you want honesty and to drive off with a fair deal under nada values you need to call Kyle. I typically don't write reviews but these guys earned it. Thank you Josh
Super nice people and very easy to deal with! I work in the industry and the last thing I wanted to do was spend my entire Saturday at a car lot. The entire team worked hard to get us in and out quick and make sure we were taken care of and happy. A+ Experience!
Gilbert and Baugh Ford always do a great job on service work. My Explorer was fixed quickly and everything is working great. I recommend Gilbert and Baugh Ford for any repairs that you need.
The best place to buy a vehicle by far. Super nice and friendly people, they will do all they can to help you get what you want at a price you can afford. I never thought I could afford a nice "luxury" type vehicle but they made it possible. No high pressure sales and their service after the sale can't be beat!
I had been looking for a Ford Escape and had been to several different dealerships in north central Alabama without finding one I wanted for the price range. A friend of ours told us to go the Gilbert & Baugh Ford in Albertville. He said he had bought his last few vehicles for them and everything went very well. He went by there one days about 3 weeks ago and spoke with Ken Williams about a Escape EcoBoost. He quoted us a price that worked for us. I called him last Saturday and told him I wanted to purchase it. I gave him all my information he needed for the financing. A little later Jim Wyckoff in the finance department called and we went over everything to make sure it was accurate. He called me not long after and told me everything was fine. I told them I couldn't pick it up until Monday morning so we set up the appointment. Very thing worked out as smooth as glass. Both Ken and Jim were very friendly and courteous. This was without a doubt the best experience I have ever had. I highly recommend this dealership and both Ken Williams and Jim Wycoff. It was definitely worth driving 50 miles to Albertville for sure.
We have always had a great experience when we are getting our truck serviced or any problem we might have. They always get to us promptly and everyone there is very kind and helpful!
Always fast and friendly service. We love doing business with Gilbert and Baugh Ford.
Love my truck. Everyone was easy to work with. Very professional.
My wife and I had been looking for a Tahoe with a specific set of features and after a year of searching we finally found it. Little did we know how lucky we would be by finding it at Gilbert & Baugh Ford. The sales team did not hover or hound us. They we all very professional and extremely friendly! The negotiations were simple. They gave me their best price and we accepted. The financial process was just as simple and stress free! Mr. Baugh came over and talked with us and he could not have been nicer and more generous! We are now proud Tahoe owners and loyal Gilbert and Baugh Ford customers! A special thanks to Tim Johnson, Lee Culpepper, and Randy Baugh for their time and effort on making this a smooth and stress-free transaction!
I bought a 2018 F150 Raptor truck for a very competitive price from Gilbert & Baugh Ford and they were a pleasure to do business with. Tim Johnson, Randy Baugh and the closing agent that I dealt with were all very eager and excited to make this deal work. I would highly recommend Gilbert & Baugh Ford to anyone that is in the market for a new or used vehicle. Thanks, Tim Rhodes Florence, Ala. 35630
Everyone at the dealership that I have come into contact with has been very pleasant and helpful.
We had a very positive and pleasant experience working with Tim. This was our first experience negotiating and buying a new vehicle online. Tim was very professional and responsive. Even though we had a million questions and even wanted extra pictures, he worked hard to earn our business. When my wife and I got there to buy the truck, the truck was waiting out front for us. The entire process from beginning to end was positive. It was refreshing. I would definitely reach out to Tim again when we need another Ford.
Brought my truck in to have them check it because the CEL came on. I did not have an appointment. They checked it, called to tell me what it was and ordered the part. Had it fixed the next day. Great job.
Thanks guys we love our car! You made the buying process so easy!
We drove about 250 miles from west Tennessee to buy a 2017 Ford pickup at Gilbert Baugh. We found the staff to be friendly without the typical high pressure sales effort we normally experience when buying a vehicle. After deciding to buy the truck, the process of completing the sale took a few hours, which seemed that it could have been faster. On the trip home we found several problems with the vehicle. I thought they should have been caught during a vehicle inspection. I made an appointment to return the truck for service and sent Randy Baugh, the owner a note fussing about the problems we had found. He immediately called back and made arrangements to pick up the truck, leave a loaner, and have everything repaired. Some of the problems were intermittent, so it took some time to fix everything. The truck is home, and we are quite pleased with the experience. Randy responded in a way that demonstrated his care for his customers and his integrity.
Purchased a 2016 Lincolen Mkc, absolutely love this vehicle. Salesman had all the paperwork started when I arrived. No pressure at all. I would recommend this dealership to anyone.
Had a lovely experience at Gilbert & Baugh Ford. Everyone was so friendly and inviting. They seemed very honest and didn't try pressuring me into anything. I love my new car and I will be a returning customer! I would recommend them to everyone.
Excellent service!! Made me feel like part of the family! Thank you so much Jeff Landers and Randy Baugh.
A place where the owner actually cares about your satisfaction.
This was the easiest most hassle-free car buying experience ever!! We got everything we asked for without the haggling. Definitely recommend Gilbert & Baugh Ford it's a car dealership done right!!
Home town business with awesome home town customer service ! I can find new/used auto sales, auto maintenance, and service departments in every direction. I make the choice to return to Gilbert & Baugh Ford because of the customer service that we recieve every time we walk in. Each and every employee that we have ever spoken to has treated us beyond what we expected. Thank you, Gilbert & Baugh Ford for being our home town, good service neighbor !!!
I am always pleased with the service. They have been taking care of my small motorhome for 10 years. I depend on them.
We were very please with this dealer. We found a used Ford F-250 and called to ask about it. Tim was who we talked to and he gave an accurate description of the truck. We had to drive over 4 hours to get there but it was well worth the trip. Everyone was very nice and while we were signing papers the owner even came in a talked to us. You never know what you are going to see anymore when you look for used vehicles. They make pictures look good but in this case we got what they advertised. If we need to buy another we will look here even though it's a good ways from us. Trent from Kentucky
Had an absolutely amazing experience today. Went in assuming there was no way to get even a used vehicle, because my credit is non existent. They pulled every string they had to make it work with my situation. I was just hoping to trade my car in for something used, and ended up spending less than we went in expecting to spend, on a brand new car. The sales team is like no other. I can’t recommend this place enough!
Great company. Friendly and very helpful. Very good service
Bought a Fusion with a trade-in. Very satisfied with the experience from selection through negotiation and paperwork. Randy, Tim and Lee were friendly and professional - no hassles or pressure, and I left feeling we had made an equitable deal.
I called about a used car since I lived 200 miles away. Tim Johnson was most helpful in our initial call. The next day one of the owners called me offering more for my trade-in. It was 2 days later we actually arrived to look at the car. Exactly as they described it. Easy to work with in negotiating the deal. I felt I got a fair deal. We did get them to get this car a "Ford certified" status for the added warranty. Much as they did, apparently they didn't even check the tire air pressure as 15 miles away the low tire indicator came on. Sure enough all 4 tires were at about 28 lbs! Has to make me wonder how through they were doing the "certification" checklist, but I still have that protection. Overall very satisfied. By the way, my fourth used Ford Expedition and all have been good cars.
What's not to like about Gilbert and Baugh Ford.. I've been looking at trucks for months on the internet and found mine finally.. I didn't go with intentions of buying just yet but they offered me a great deal and then told me if I bring my truck there for oil changes that my 4th oil change is free.. they are great people to deal with...
Very good communication via email & phone by David. Was looking at used F-150 regular cab but looked and purchased a 2019 F-150 with a great price. The quickest and easiest dealer ever dealt with. Would recommend to anyone looking for vehicle.
I had never had any dealings with these folks. Actually had to use Google Maps to find it, since we aren't from the area. We came this weekend to look at a car we had found online, and were greeted immediately by a friendly young man named Drew. Met Mr. Baugh, and the finance guy named Jim. All were friendly, attentive and helpful. You didn't feel pushed or rushed. We got a great deal on our car. Overall, my wife and I were very impressed with the staff, and had a great experience. If you've never been here, give these folks a chance. You won't be disappointed.
The folks at Gilbert & Baugh made the trade/purchase process very smooth and uneventful. From the moment we pulled onto the lot until they handed us the keys on the MKC, they treated with with respect and utmost respect. I would not hesitate to recommend this dealership to anyone who is in the market for a vehicle. Frank
Incredible dealership. There are very few car dealers that genuinely care about their customers, this is one of those very few.
Van rental. Ashley is always very nice, professional and makes renting from y'all a pleasant experience!! She is someone you need to hang on too!! Thank you!
Thanking Gilbert & Baugh Ford for a super automobile purchase experience! You worked within our budget and put us into a vehicle that truly meets our needs and beyond! May God bless you and your business continually!
Dealing with Gilbert and Baugh Ford trading and servicing has been a pleasure and easy. The sales team, finance, and service department are all very helpful and enjoyable to do business with.
The service department at Gilbert & Baugh Ford is second to none! The service advisors aren't the prettiest guys you have ever seen but, they take excellent care of you and your vehicle! I would not take my truck anywhere but to them to have my oil changed.
I purchased a 2017 Mustang GT last week. I had a great experience. The staff was very friendly. The whole process was very smooth and quick. I actually bought the car on my lunch break!
Recently, I needed to carry in my 2013 Ford Mustang to Gilbert and Baugh Ford because the check engine light blinked on and off while driving for some unknown reason. When I arrived the service manager met me at my car and ask how he could help me. I explained the problem and he got my car in right away to be checked. Within about 20 minutes they had found the crank sensor was causing my problem and needed to be replace. The surprize came when 25 minutes later he came out and told me the repairs were completed and my car was ready to go. In and out of a dealer's service center in an hour was much better than I was prepared for that morning. And to top it off a couple of days later Randy Baugh, one of the owners, called me to make sure I was satisfied with the service. Not only was I pleased with the service but I was impressed that the owner cared enough to call and ask about it himself. I believe at Gilbert and Baugh Ford they care about more than just selling you a car or truck but they care about taking care of the customer after the sale, even if it's 5 years after.
Bought a 2016 F-150. Have had a great experience. There were a couple of items that are scheduled to be installed post-sale. Their coordination with me has been great. Offering to provide a loaner vehicle and such. Would definitely buy from them again.
We purchased a new F250 King Ranch Diesel from David Wilbourn on Dec 28,2018. He was very helpful thru the whole process. There was no pressure to buy what we didn't want but was willing to show us what other models he had so we could get what we wanted. The dealership was willing to make us a deal we could live with. We shopped around many other dealers and we kept coming back to Gilbert & Baugh because they were the best to deal with.
Overall great experience. Tim was the salesman I worked with and was very helpful. He did an awesome job communicating so there were no surprises. This was very nice considering I was buying the truck from out of state. I dealt with Jim in the finance department and he also did an awesome job. I had contacted a few different banks by myself shopping for rates. The best rate I came across was the one Jim found for me. I feel like he really went to bat for me to find the absolute best rate. Dude really put in some footwork on that and I thank you. Next time I'm in the market for a vehicle, I will absolutely consider using Gilbert and Baugh Ford again even though they are 2 and half hours from where I live. No complaints, happy customer.
The folks at Gilbert and Baugh Ford were very tentative, genuine, and kind. Drew was adorable:) I felt like my son was helping me with the decision on the purchase that best suited me.
We had a great new car buying experience at Gilbert & Baugh. We were treated with the utmost respect through the process. Thanks to Salesman David, Sales Manager Kris, Finance Manager and the Owner Randy Baugh. All were very professional gave us all the courtesies for a great deal.
Tim Johnson is awesome!! I called on the 4th of July to inquire about the price on a Mustang, much to my surprise Tim answered my call even though the dealership was closed. He contacted me first thing the next day regarding my interest in the Mustang. Not too long after talking with him we had a deal on the car. Tim went above and beyond to ensure that all my questions and requests were taken care of in a timely fashion. Went on Saturday to sign the paperwork, they had everything ready so all I had to do was sign. Everyone I met treated me like we’ve known each other for years, I love the fact that Mr. Baugh is so involved in making his customers feel welcome and appreciated. Unfortunately the Mustang needed tires so I was unable to take it home on Saturday, but Tim made sure I had a vehicle to drive and that the tires were installed on Monday, even offered to bring the car to me in Birmingham. I can’t say enough how awesome Tim and the whole crew at Gilbert & Baugh are!!!!!!
Gilbert and Baugh Ford is the place to buy, sell and trade, we've done all three and found them to be very professional, courteous and the nicest people you will ever meet. Randy Baugh was a pleasure to deal with and Drew was our salesman, knowledgeable and nice. Everyone at the dealership was super nice!
Great experience. From online engagement, in person discussions to checkout, the best staff and overall experience I've had with any dealer.
Needed oil change i was in and out in 45 minutes. You cant beat that. They also do a full vehicle check at the same time.
My complete buying experience could not have gone better. Drew is a very knowledgeable salesman and not pushy. He listened to what I wanted and found me the perfect car that i love an it is not a new one. He even made arrangements to bring my documents to me at work, over an hour away, so as not to inconvenience me. I would recommend Gilbert & Baugh Ford to anyone!
I purchased a used Ford Explorer from Gilbert and Baugh Ford in December 2012. From the time I pulled onto the lot until the last time my vehicle was serviced there (a few weeks ago), I have been treated like family. Kyle Baugh (my salesperson) was thoughtful and kind, and not pushy. He has always been interested in taking care of me and my needs as his customer. Randy Baugh is an extraordinary man. I have seen many examples of his leadership and have been supremely impressed by his diligence and work ethic. The entire team at Gilbert and Baugh are just great folks, and that matters to me! Not only do they invest in their customers, but they also care about our community. They give back to many organizations that make Marshall County a better place. I can easily say that buying a car from Gilbert and Baugh Ford has been one of the best purchases I have ever made because of the personal level of service and genuine care that I have received from day one. They do a great job servicing my vehicle, but it’s the little things that go “above and beyond” that really speak to me. I love that Mr. Randy takes time out of his busy schedule to call and follow up on every service call. The service is always impeccable, but that extra level of support from the GM makes me feel very well cared for. As a woman with little knowledge of cars, I have always been afraid to be taken advantage of when taking my vehicle for service. I never have to worry about that with Gilbert and Baugh. Their service department always shows exemplary care for the customer, looking out for my best interest, not just another sale. I actually went in saying I thought I needed a new tire, but they steered me AWAY from new tires, and just patched one of mine. Not to mention, they have picked my car up and returned it to my workplace when I couldn’t find time to get it to the shop. They always return it cleaned and vacuumed. I seriously cannot say enough positive things about my experience! I am beyond grateful. I feel very fortunate to be part of the Gilbert and Baugh family. The commercials always say “Come see the Difference”… I have, and I hope you will too!
Ashley the rental girl is awesome, she is great at her job and very helpful. I always use ashley for my rental and highly recommend her.
We drove 2 hours to look at an Explorer we found and felt we were treated the best you could be buying a car. Everyone was so courteous and David, our salesman was very patient and worked with us to insure we were happy with our purchase. It was definitely well worth our trip and appreciated the attention.
Excellent experience I would recommend going and seeing these people they treated like they knew me.
I've spent a lot of money trying to get the wabble out of my truck. No one could fix it. I have not had any problems since Gilbert and Baugh word on it. Y'all fixed it! Thank you.
We had a really good experience. Everyone was very helpful and friendly. There was no high pressure salesmen. I am vey pleased with our purchase. Thank you Gilbert and Baugh Ford of Albertville Al. From the McKays
Great customer service, Rickie!! Thank you for getting my car in and out so quickly of the shop.
We had the BEST experience at G&B! They were so kind and helpful. Incredibly knowledgeable staff. Could not have asked for a better experience!!!
The experience here was top notch. Our salesman Drew was amazing. He really knows how to make car purchasing painless. The Finance guy was great as well. We will definitely shop here in the future and send all of our friends and family to see these guys!!
Great buying experience! Gilbert and Baugh made it very easy to buy my car! First I found what I wanted on the internet at their user friendly website. When I called the dealership to confirm the car was still there they were very helpful and friendly! By the time I got to the dealership to finish the deal, it only took about 30 minutes! Wonderful! And they treated me like family! I met the service department and they were great!
Excellent experience! Every step of the process was professional, personalized, and positive. I have visited this dealership for sales and maintenance services during the most recent seven years without any dissatisfaction. I would recommend this Dealership without hesitation.
My experience at Gilbert & Baugh was one of efficiency, friendliness, and one in which all my questions were answered. Thanks for the great care you are taking of my 2015 Ford Escape!!!!
They had to fix a recall on my husband's truck and a radiator hose they done quick work just a little pricey but they done a good job
I was treated kindly and professionally when I bought my car. I appreciated the salesman being very clear and transparent about the price of the car and what kind of a deal they could give me. They beat out everyone else with their prices. I am very happy with my new Ford.
We recently purchased a stunning 2016 Ford Edge from Gilbert & Baugh Ford. It was such a steal that we couldn't pass up. We are enjoying the extra space for our family of 4. The owner was super friendly guy. David Wilbourn was also a help to us. This is a great dealership. Go check them out! -Jaron & Komi Willmon Grant, AL
I emailed Tim about one of their vehicles. After a couple of emails over the weekend, we talked on Monday morning. I was so confident in his honesty and service that we drove two hours to make this purchase. The vehicle was sitting out front waiting. We drove off 45 minutes later in a used vehicle. I will definitely use them in the future. Oh, and have Lee see if he can save you money on your loan by finding a better rate, like he did us!
On May 13, 2017, my husband and I had been searching for a good used car all day. We stopped in at many dealerships and wasn't impressed with deals or salesman. There were a few places that we stopped that I didn't even want to deal with the salesman or their managers. Everything was completely different at Gilbert and Baugh Ford. I believe we got a good deal when we bought our 2015 Nissan Altima. This was the only place throughout the day that I actually enjoyed being there. We enjoyed our visit with Drew Dudley (salesman) and Randy Baugh (owner). We would definitely recommend Gilbert and Baugh to everyone out there. You should make Gilbert and Baugh your first and last stop. Thanks again Drew and Randy!
Nice vehicles. Employees will help to make a good deal for both parties
Excellent & very fast service. The people are courteous & thoughtful. It's a breath of fresh air to deal with a business that genuinely cares about you.
GREAT SERVICE DEPT. WOULDN'T TAKE MY VEHICLE ANY WHERE ELSE.
Great service as always. Got my vehicle in right away. Had to order a part and will be in tomorrow and will be fixed.
I spent hours looking at trucks on the internet and the truck that fit needs and budget was at Gilbert & Baugh Ford.
Just bought a vehicle from these folks. So easy to deal with!!! Very happy with our salesman, Ken, with the owner, Randy!!! Thanks so much for all of your help!!
Everyone there is more than just polite. They make you feel like a family member. Best place to buy a new car.
Honest People here!
We recently purchased our second vehicle from Kyle Baugh at Gilbert and Baugh Ford and received excellent customer service from Kyle and everyone involved in assisting us with our purchase. We highly recommend Kyle and Gilbert and Baugh Ford.
Friendly staff would give 5 stars but takes entirely too long for an oil change. The last 2 times I have been it took well over an hour and there was no one ahead of me at time of entry.
We just bought a truck at Gilbert and Baugh Ford,Randy and the sales staff,to the receptionist was super nice,made you feel like family,we are enjoying our truck and thanks again Gilbert and Baugh Ford,i would definitely recommend Gilbert and Baugh Ford to my family and friends. Danny and Benita Benefield
Buying a car from them was the best car-buying experience I have ever had! They are professional, and they went above-and-beyond, making sure I was happy with the vehicle I bought. They were friendly, professional and they did much of the paperwork prior to me getting there, causing me to only spend 30-40 minutes there! I highly recommend them and I would buy my next car from there!! You won't be disappointed.
Had my 2017 Ford Explorer serviced at Gilbert & Baugh Ford yesterday. Always great to see the friendly staff. Fast service for oil change, tire rotation, and warranty check up. Great price too. :-)
I always dread buying a vehicle because of all the hassle that goes along with it. I was pleasantly surprised with the service I received from all the employees and even the one on one with the owner. We received an amazing deal and it was all hassle free. I’ll come back to purchase my next vechicle.
I recently had to rent a car due to an accident claim that lasted well over a month and I decided to go with Gilbert and Baugh Ford. They put me in a 2016 Ford Fusion the car was very nice, and I had no problems with it. The lady that was over the rentals her name was Ashley she was very very nice overall she was amazing She dealt with my insurance company and another insurance company that was taking care of the claim and kept in touch with the body shop that had my car so I didn't have to deal with it all. She made my life a lot easier at a very stressful time, and that means alot. I would definitely recommend going to see Ashley at Gilbert and Baugh Ford if you ever need to rent a car for any reason.
If I could give this dealership more stars I would! The internet manager worked with me via text to put together the deal because I live about 3 hours away. When I arrived at the dealership the truck was up front ready for a test drive and was exactly as described. Within 3 minutes of walking in the front door the owner of the dealership greeted me, and he checked in with me a few times during the buying process to make sure everything was satisfactory.
Repeat Customer - always been treated fairly and with respect in my purchases from this dealership. Received excellent answers from everyone I dealt with during the process. Would recommend if you are looking for a Ford to contact Gilbert & Baugh.
Bought a used F150 from them. Nice selection of vehicles. I was upfront about the amount I needed to finance and payments, yet still ended up haggling for 2 days. They tried to slip in insurance and extended warranties. It just became a waste of my time. In the end I did get the pricing that I needed to purchase. The dealership had not fixed any recalls on the truck (while it sat on their lot), so I had to take it back (to a different dealership) to get those fixed. I also had multiple credit inquiries on my credit report, which is odd, bc to my knowledge my credit only needed to be run once. The multiple inquiries caused my credit score to drop. Ther worst thing was they did not follow through on their word. Out of Mr Baugh's own mouth, he told me they would fill up the truck with gas before I left (I also requested a front license plate holder). I got neither one. I did not raise a stink over it, but I think not keeping your word says a lot.
My husband just bought a F350 Dually. We go to Gilbert & Baugh because of their honesty and they stand behind their word. Randy Baugh and Jeff Amos are the BEST! I wouldn't go anywhere else!
The service team was helpful. The work performed was great. However, I can't rate it at 5 stars because it took 4-5 weeks. If I was getting a new motor, I could understand, but to wait that long for a turbo was not fun. Good thing I had an extra f-150! Joey
No appt necessary for my fuel filter change. In and out in less than hour on a Monday morning.
This was our first visit to Gilbert & Baugh Ford and we were very happy with our decision to shop here. Kyle Baugh was great to work with and was very straightforward, honest, and willing to go the extra mile to make us happy. Randy Baugh took the time to explain a pricing issue we had and was very willing to get the deal worked out. Lee Culpepper in Finance was very knowledgable and took the time to explain warranties and finance options. Overall Gilbert & Baugh Ford is a great no-pressure dealership and one that we will work with again. - Brian & Maria Townson
Drew, Jim and Randy the owner made our purchase experience smooth, easy and relaxing. The whole staff makes you feel like you are a part of their family. Drew allowed us to take our time deciding between two different vehicles. Jim in Finance walked us thru all our options and placed zero pressure to add on coverages. Lastly, Randy simply assured us with his warm smile that this dealership is the best in the country and we can count on them for service after the sale.
I went in because my low tire pressure was on. I was an hour from home, and no money on me, and they helped me out. They are an amazing service crew. While I was waiting, a lady walked by and asked if I wanted a bottle of water. I was only there for 15 minutes because they were so efficient bit it seemed less than that because the atmosphere was welcoming.
I had a great experience at Gilbert Baugh Ford. The staff treated me and my parents very well, they were very courteous and very helpful. I got a good deal on 2015 mustang convertible. They even stayed late to make sure I could drive off the lot the same day. It was the first time I have ever bought a car and I love it. Thanks Gilbert Baugh Ford, The car is a blast!
Kyle Baugh is Awesome, I bought my truck from him and he has taken the best care of me and my truck. They are awesome.
I purchased my Fusion a couple of years back and G&B has been nothing but nice to me since; the niceness doesn't end when you purchase your vehicle. The establishment is clean and service is always A+. No appointments are available for oil change but they get you in and out in a snap. They leave your vehicle the same way they found it too. My seat is never moved and never any grease spots like other shops. The service department is the best around! They are family owned and give back to the community in so many ways! I wouldn't purchase a vehicle anywhere else! I can not speak highly enough of G&B.
We had an amazing experience with Gilbert & Baugh Ford! We drove down from Memphis after seeing a particular vehicle that checked off just about everything on my list at a price that I could not beat anywhere else. I called the morning we headed down and Spoke to Ken. He was GREAT!!! We fully expected to be there several hours and to our surprise we were there a lot less than that! One of the owners reached out to us shortly after we had left, apologizing for not meeting us face to face. It was definitely worth the drive for us to go and purchase the vehicle.
The problem was identified quickly, part ordered and repaired the next day. The service manager kept me informed as the unit was checked and the repairs were identified, the part needed had to be ordered and would be available the next morning. And it was there so the car was fixed and I was on my way as a satisfied owner.
This place is second to none! My wife and I purchased a 2017 Explorer from Kevin and they rolled out the red carpet over the whole sales experience! Between the hard work of Kevin along with Kris the sales manager there is no other dealer going to work harder for you! Mr. Baugh spent quite some time with us, how many dealerships owners even greet the customers? He went out of his way to carry on a 30 minute conversation with us and that in turns tell me he cares about his customers! He will definitely get all my service work and the next vehicle I buy will come from Gilbert & Baugh Ford!
The salesperson that helped me was very friendly and professional. He never tried to push me to make the sell. If you visit Gilbert and Baugh Ford to get your next car, ask for Ken Williams and he will take good care of you!
After being swiped off the road and left carless early one Friday morning, Gilbert and Baugh had me in a rental by that afternoon. Leeann kept me informed and updated the whole time, reassuring me that she was keeping in touch with the at fault person's insurance company. When I found the perfect car Gilbert and Baugh had it ready and shiny when I arrived to turn in my rental. Mr. Jim the finance guy was so helpful and patient, explaining things and answering all my questions. The salesman, Kevin, took my explorer back for an extra shine before I left. Mr. Randy was there to see me off with a big handshake and a smile. It was truly an experience that I never would have associated with purchasing a car and I'm so grateful to Gilbert and Baugh for the ease and comfort they provided during the car buying process. If I could give more than 5 stars, i would. They were AMAZING :)
Great experience! Excellent customer service! Ken Williams was excellent to work with on purchasing the car!
Just had my first oil change on my new F150(which I love) everything went great. The staff just treats you so nice.Thumbs up to everyone who helped me that day.
Tim an Everyone there were such a pleasure to work with!!! I'll be buying my cars from them here on out!!!
So today I carried my wife's vehicle in to be serviced. It was my first visit to service department we recently changed dealerships . The customer service was amazing, they treated me as if I had been coming there's the entire time. While I was waiting I had many people ask if I needed anything. Thanks for a great first visit.
Excellent experience. From start to finish, Tim Johnson was a complete professional and everyone at the dealership made sure to make the process as smooth as possible.
Treated me and my family with a no-pressure and friendly attitude. We were more than customers to Gilbert & Baugg Ford, they saw and treated us like people. They helped us find the perfect auto for our family and we will be givi g them business in the future.
Great truck buying experience, Tim was so nice and helpful great salesperson. Randy the owner was very personable and made this a great experience. FIVE ⭐️ !!!
Great experience- friendly, knowledgeable staff, no high pressure tactics. David was great to work with, and we were given a fair deal on our truck. Highly recommended.
As always, I was treated almost as family and have no complaints.
Bought a Ford Edge from Kevin Norton at Gilbert and Baugh. Made the process so easy for us!! We have bought several vehicles in the past and always great service!
This dealership is top notch in every way.We bought a 2018 King Ranch F-350 very pleased with it .Very down to earth dealership they make you feel Wright at home.Don't be surprised when you get a call from one of the owners like I-said earlier top notch.
From the minute you walk in the dealership the service, professionalism and courtesy experienced by all the staff was such a pleasing and comfortable experience. It made the purchasing of our automobile and the service of the vehicle very rewarding. I would highly recommend to anyone that Gilbert and Baugh Ford be there next automobile purchase and to have their vehicle serviced by the professional staff there. You will not be disappointed.
Huge selection and great prices! Friendly staff that goes above and beyond to help!
Gilbert & Baugh is the only place to buy a vehicle. I will never buy another vehicle from anywhere else. They will work with you and find the vehicle that fits you best. Best experience I've ever had. I would recommend anyone looking for a vehicle go to Gilbert & Baugh. Trustworthy people that are going to be honest and help you find the right fit. Kyle Baugh is the best salesman I've ever worked with. He is honest and will help you in any way he can. Very pleased with my experience here! 5 stars for sure
Incredible customer service. These guys are the best.
We purchased a previously owned Mustang from Ken W. and JIm W. at Gilbert & Baugh Ford this week, and had very pleasing & positive experience all the way thru... from their website information detailing the car, the Carfax info, test drive, and all the specifics with the auto, as well as closing our deal, we were very happy and glad we took the time to come to their dealership. Many thanks and we highly recommend taking the time to travel to Gilbert & Baugh Ford. Al from Helena, Alabama.
Great team. Super nice owner.
The staff at Gilbert & Baugh Ford were so great to work with. We called before we went in and told them what I was interested in and Kyle had the SUV pulled up front for me ready to look at before I got to the dealership. Randy the owner took the time to come over and speak with us. Lee in the financing department was very helpful and made sure to explain all of my options. They are a very fair and honest dealership and made my first car purchase a great experience.
Great place to trade with ask for Randy
This was my first time to purchase a car from Gilbert & Baugh, and it was a very positive experience. Tim was friendly and helpful through the whole process including providing some previously undiscovered missing equipment post sale. I highly recommend Gilbert & Baugh Ford and Tim Johnson.
I found a vehicle that I was interested in on auto trader. Dealing with this dealership was a wonderful experience. Everyone was kind and curious. They picked me up at the airport free of charge and went above and beyond expectations. Even filled it with gas after I said I would take it. The vehicle was in mint condition. Thanks for not being pushy.
I drove from Chattanooga Tennessee to Albertville Alabama to pick up my new Toyota Tundra. It was totally worth the drive. I worked with Tim Johnson the internet manager and my experience was great. I would recommend to anyone interested in purchasing a vehicle to give these guys a call.
I recently purchased a 2016 Ford Edge from Randy Baugh with the help of Tim Johnson. I never set foot on the lot, this purchase was 100% via the Internet, phone, email and text. Since I live in Mississippi and had business in Birmingham, they delievered the vehicle to me there. Great people, great service at a price I liked.
I bought a Ford Fusion there last week and I was very impressed with the dealership. Great people and great service. I will definitely go there next time I need another vehicle.
Very very helpful & kind. Not too pushy either!!! Drew helped me out a lot & we found the perfect car! Great people to do business with!
Of all the car transactions I have ever made, this was by far the easiest! The internet sales manager, Tim Johnson, took my request over a late afternoon phone call and made a deal for both of us, sight unseen! Tim and the Finance Director, Lee, stayed after closing time (6:00 pm) to close our deal, I arrived at 6:15. As I walked out of the office from signing paperwork, I was greeted and introduced to Randy Baugh, owner. He and I spent a good 15 minutes getting to know one another and swapping stories. By 6:50, I was on the road home in my new vehicle. It wasn't rushed. It wasn't pushed. It wasn't overcharges of dealer/prep fees. It was a cut to the chase, get the deal done and let's get to know one another transaction. Simply put......I'll be back!
This has to be the best place to purchase and have things serviced! I recommend everyone to Gilbert and Baugh Ford due to the wonderful people and service they give!
This is the second vehicle I have bought from Gilbert and Baugh Ford. I was living in Alabama the first time and then after moving to Arkansas I made the 7 hour trip back just to deal with them. Everything was wonderful about the experience. Once I arrived from out of state the dealership had everything prepared for me to be in and out within 30minutes and back on the road to AR. Kyle was my salesman and he called on my way home to make sure everything was ok. Jim in financing was easy to deal with and was quick to answer my many questions. Mr. Randy Baugh the owner was also quick to help in anyway and was very friendly. I will make all of my purchases in the future with Gilbert and Baugh.
Great service and nice folks at G&B! They have a few nice cars too!
Tim was beyond helpful. He made purchasing a car a great experience! I highly recommend anyone needing a car to go and see him!!!
Excellent service. Good people.
Thanks for another quick and professional experience!
A wonderful place
Buying a 2014 F250 was great here. This was my first big loan, so it was hard to get. I had been to a few dealerships and they all would tell me I had to have someone sign with me. Randy Baugh and his crew made the deal happen. The customer service was excellent. I would recommend going there to anyone!!!
Awesome car buying experience! The entire team made every step enjoyable, from customer service to financing.
Randy Baugh is awesome! We have bought several vehicles from Gilbert & Baugh Ford over the years and he always exceeds our expectations in finding the right vehicle for us. I am especially proud to buy locally because I know how much he helps to support our local community- and that makes "The Difference" for me
They always take good care of my car and they know my name
We honestly felt like we were doing business with old friends! Family probably wouldn't have been as nice to us!!
We are from out of town and bought here. I can’t say enough about how great the salesmen and manager were. They are friendly and very easy to work with. I highly recommend buying from here.
Amazing experience. Best price within 300 miles of Huntsville
We were looking for a small truck and had been perusing all the sites for the right one. We found the one in Albertville 150 miles from where we live. We made the trip and found Randy Baugh and his folks to be extremely helpful and straightforward about the details and the price. We were able to return and close the deal the next day. If you are looking for a vehicle without having to deal with the typical pressure from sales personnel; this is the best service we have found!
Gilbert and Baugh is a great place to purchase your automobile. The staff is very professional and treat you very well. The next vehicle I will purchase will be at Gilbert and Baugh.
The entire purchasing process was wonderful. From my initial internet inquiry to signing the last document, these guys treated me fairly and with respect. They are located about 100 miles away, but I will gladly make the drive again. I only wish they were closer so that I could visit them for all my maintenance and service needs as well.
They did a good job and took good care of me. Never have any problems when I get oil changed.
We had a great experience buying a used van. We texted before going and got a quick response regarding the questions we had. Once we got there the whole buying process went super smooth. Everyone was helpful and efficient (which was awesome since our 4 young kids were with us). We would definitely buy from them again and recommend them to others.