Reviews of Firestone Complete Auto Care (Tires)

4619 US-280, Birmingham, AL 35242

Average Rating:

DESCRIPTION

Here you will be able to see the opinions of real people like you who consumed the services and products of Firestone Complete Auto Care (Tires) in the area close to Alabama.

Right now the business gets a score of 3.7 stars over 5 and this rating is based on 90 reviews.

As you can see its rating is very positive, and it is based on a very large number of opinions, so we may be pretty sure that the valuation is quite accurate. If there are many people who bothered to leave their review when they've done well, it works.

You know that we don't usually stop to place evaluations when these are good and we usually do it only if we have had a problem or issue...

This is included in the category of Tire shop.

Where is Firestone Complete Auto Care?

REVIEWS OF Firestone Complete Auto Care IN Alabama

Jai Rutledge

They told me to bring my car in at 10:00 am but when I get here it's another 4 hour wait. That is very inconsiderate to people's time. If it was going to be a 4 hour delay, they should've informed me or something. Very poor customer service and I won't come back.

Stephanie Repass

Made an appointment at 11:45 and got there at 11:35. They couldn’t find my appointment. Finally found it and I asked if it would be done within the hour since I was at lunch. He assured me it would. 35 mins later my car hasn’t moved. I go inside to ask what’s going on and the 2 guys at the counter say they’ll be with me in a minute. Meanwhile they’re just talking to each other while I wait for 3-4 mins. Finally I ask for my keys and the guy just hands me my keys and doesn’t say anything. I NEVER write reviews, and I will NEVER go to this location again.

CarolAnn Miracle

Great staff. Professional service.

Michael Parham

Suman Das

Very fast service

Heart Sigh

They are friendly there but if you're in a hurry, don't go there. I went on my lunch break for an oil change. They said 30 minutes. An hour later they hadn't even started. They finally finished almost 2 hours later. Another person I was talking to there he came in before me and was still waiting for his oil change to be finished.

sherman grant

Agree with others who posted negative reviews; these people try to sell you services your car doesn't not need. I took it to get "looked" at for a wheel noise, and they didn't bother taking out on the road, just raised it up and visually looked at it. Go somewhere else and trust your own instinct.

Gwen Lin

Gregory . A Meadows

Tried to charge me for everything but what the problem was

Nancy Sims

They did a great job with quick and friendly service.

Eric Bailey

Doug Hall

They were great with my brakes. I can't express how highly I recommend them.

Hank Winks

Had tires installed on both trucks, both vehicles had tire pressure fault lights go off within a few miles of leaving the store. Took them back, the store manager assured me they did nothing wrong. I told her the lights weren’t on in either truck previously, she said I was lying as her master certified mechanic saw the light on prior to changing the tires. Never experienced anything like that before. Very frustrating to be told I’m a liar and have the lights going off constantly to remind me of it...

drew reardon

Brad Yellock

I have used firestone for 16 years. They are just like any other business. Sometimes great, sometimes bad. The particular location on hwy has an associate named Sabrina that works the front. Whenever you see her turn around and leave. If you ask for an oil change and an alignment, you’ll get a tire rotation and washer fluid. That sounds funny but I am not kidding. She is a terrible communicator, and a terrible listener. Everyone else great. She should be happy her teammates are professional and don’t give their true thoughts on her, but you can see the looks on their face when she screws up. I am literally 5 for 5 with screw ups from her not listening. What’s more she had an aditude when she makes a mistake. Again her name is Sabrina. Sabrina Sabrina Sabrina.. you see her run.

brittni wyatt

Candace Bivens

Kevin Smith

My rental car had a nail in the tire and the company uses Firestone for this service. A+ service and we were in and out in no time at all.

Jose Chavez

C C

I had a flat tire on a Sunday, so everything else nearby was closed. We pulled up riding on a donut, and they were pretty busy. Since I had a dinner to attend, we couldn't afford to wait. However, the guy was extremely polite and offered to check the pressure in the spare for us. It was too low, so he filled it up for free.

K Buttz

Staff was friendly but made an appointment. They said I would be next. Took 4 hours to change brake pads. Won't be going again.

Reeves Burruss

Bought a "new to me" car, and same day took it to Firestone to get a new timing belt because they were the only people open on Sunday (my only off day). I paid 850$ and was assured that the car would be ready that afternoon. I called back later in the day and was told to show up around 4:30 (right before close) to pick up the vehicle. I arrived and was told that they wouldn't leave until it was finished. About 15 minutes later I was told the guy didn't know how to do the job. When I asked how it would be done I was told,"oh, he'll just have to figure it out." The clerk later came out and said it would be the next morning. After asking to leave early from work an hour away, I arrived to a car that made a loud racket from the engine. I was told to leave it there and let their "expert" mechanic look at it the next day. I was told the previous day that the expert mechanic was the one working on it in the first place. I asked to speak to the manager, Vince, who is scum of the earth. He told me he was tired of dealing with my problem and that if I drove it away he wouldn't be liable. Fair warning to anyone looking to have service done at Firestone.

Tom Barr

I didn't go there

DeJuana McCary

Karen the sales advisor and Michael the technician were excellent. People to be trusted, who care about you and your vehicle.

Cathy Nassef

Fast and reliable service. Everyone was so nice.

Grant Hagedorn

Stuart Wilson

Everyone was great! Exceeded my expectations! Place was orderly and clean with a nice TV. Associates were very nice and did a repair on my car much faster than was told by two other places. Many Thanks!

Elizabeth Gilmore

Driving from South Carolina to Texas, my serpentine belt snapped. Sabrina and the mechanics at Firestone were incredible in explaining to me what happened, what was needed, and recommendations for down the road. I wasn't charged an arm and a leg or ripped off for my lack of knowledge. I'll continue using Firestone sue to this experience.

RICHARD ST JOHN PERDUE

This is a great place to have your car taken care of, especially if you find your dealerships mechanics have grown tired of their profession. For 20 years I have had nothing but excellent service at this location.

Joe

Rude woman working inside...

Janet H

Robyn Keller

Very helpful

Jim Hutton

Two stars because they were nice. They sell tires and are probably good at it, but saying they do much mechanical work is misleading. I took my truck there, based on a call where they said they could deal with my two issues. After keeping the vehicle all day, they called to tell me they couldn't fix either issue. I'm not talking rebuilding a motor. We're talking a power window off the track and leaking hose. Tires, probably fine. Mechanical work, take vehicle to a mechanic. I won't go back. As I said, the staff was very nice, but no help on my issues.

Joseph Gordon

Dropped car off for rear rotors and pads at 130pm on December 3rd and they did not finish the job until 645pm the following day. No heads up on how long it will be or what I needed done or anything. Poor service!

Anthony Morris

Stacey Romine

Charles Smith

Sigmund Sanford

Quick

Ellie J

Great service

Corinthean Mitchell

The technicians were very friendly and keep me informed of what was happening with my car.

Julia Thomason

This my "go-to" place for an oil change and tires. They have found other problems that could only be fixed by the dealership and let me know about them. They are always friendly and helpful. It is NOT a 10 minute oil change place though! I usually always bring a book to read, or work to do if I am stay and wait for the work to be completed. I am adding an edit to the review. The previous review was in June 2017. When I took my van for an oil change today I asked for them to check the tire pressure.....they didn't. They also didn't reset my oil change alert on my dashboard. They went from 4 to 3 stars on my review.

Brandi Adams

Kate Mullen

Sabrina, Ryan and Marqies were AMAZING! We rolled into town with a seriously misaligned van and the team at Firestone took great care of us. They were honest, kind and quick.

Brad Treider

Words can't express how well the great people here took care of my car that broke down on IH459 on Labor Day Monday! They were open and willing to replace fuel pump and really went the extra mile of service!! Thanks again for your service to complete strangers who were 1000 miles from home!

Chad Williams

Always Friendly but sometimes it takes a while because they stay busy.

Patrick Echols

Overall a good experience even though they were very busy and it did take a minute but on weekends you have to understand that concept which most people just ignore! Bottom line every place like this is gonna ALWAYS try n upsell which is their job but I will say the staff was absolutely AMAZING!!! They were super friendly n honest bout the volume of cars and the time frame which I appreciate!!!!! Marquis was very professional, helpful and nice and also young lady working Sunday morning ( may 19th n can't remember her name) was freaking awesome as she even though super busy took time to show me and my mother the wires sticking out of my tire! I have worked in restaurants and other similar places dealing with the public and it is stressful and difficult but this Firestone and their wonderful staff should be recognized as a blueprint of how a business and staff should operate! I will always come back their and will recommend to everyone! Thank You!

Margaret Strickland

When it came time to purchase new tires or our vehicles, I did a lot research and got a number of comparable quotes. Firestone easily beat every quote. On the service side, it's been a big disappointment. Tried to sell me a new air filter when the one in the car was only 2 weeks old. Tried to sell me an alignment with no explanation. When I asked to see the numbers one wheel was so slightly off that I really beleive it could be calibration error as the old tires showed no signs of uneven wear and the car never pulled. Today I went in for an apppointment at 9:00 am. Every bay was full and I was told they were "down 3 techs". Took 2 hr and 15 min for rotate and balance and oil change. I specifically asked twice to include the full size spare in the rotation. Left only to see it was not done. Incidently, it's running the same air filter as on last visit and today it was "fine". They also did not mention an issue with the suspension they said was problematic before. So if today they were really busy and everything was "fine", and last time they were not as busy and they offered multiple unnecessary services, makes me wonder about how much pressure they get to "sell" services OR if, when they are busy, they don't do a thorough inspection. Either way, it's disappointing.

albert reeves

This is the real deal folks, when you need it done the right way. No joker in this deck.

Erica Lattimore

Called about a quote on my brakes and tires, instead she was in a hurry to answer the question(s) and just threw a price out there. Ask can she put the make and model of my car in computer instead of just throwing me a quote. Came back a different quote then what she told me. Hire more patient people instead of the Impatient stupid woman that answered the phone.

Michelle Cranor

Besides the wait time the customer service is great. I came in when they opened and had a appointment but it took them an hour just to get to my car. Sucks for me I will be late for work. So making a appointment doesn't always work. Besides that they are very friendly and helpful.

Gloria Watts

Aaron Smith

Brandon Croom

Chase Lindsey

The manager is awesome she matched all my prices and was so sweet it made my stomach hurt

Cyndi Underwood

Roland Shannon

JP Patterson

Evan Landers

JEAN-CLAUDE FRYM

The Diva Mrs. Ash

This will be my home location!! The manager was very professional & handled a error that another location made with my car. He was very fair, nice, & professional!! The workers seemed like they were glad to be employed!! Time, sped of service, cleanliness, professionalism, was all 5 stars!! Thanks Firestone on Hwy 280!! Yall Rock!!

April Quarles

They were really nice when I asked them a question.

vnehwal

Appointment scheduling is a fake program. Don't rely on that scheduling service. I scheduled my appointment one day before for 11.30 next day, they told the the service will be done by 12.30. I said great and I will plan accordingly. went there next day at 11.30, now they say they will try to do it by 12.45 and when i come back at 12.30 they even haven't started yet. They waisted 2 hours of my time(including going there and back) and still I have to take my car back without service as they wanted more time. Problem is not that they took time, the problem is that how they communicated and mentioned the timelines and did not followed the timelines. What point of scheduling an appointment when it does not have any meaning and you still wait in the queue and on top of that you miss-communicate the customer about timings. Don't you think that they have plan accordingly what you communicate.

James Smith

Elizabeth Swinea

terry easter

Chase Nall

Chris Jennings

Lauren Bakke

Jennifer Stiles

Go see Derek! The store does great work!

Sidney Garner

Got tires from here 2 months ago, the day after I got them one was flat. Took it back they replaced it and now a month and a half later another tire is slowly going flat, took it in to ask if they could look at it and made me wait all afternoon. I would not recommend them.

Benjamin Tibbs

Great service. I have gone several times for oil changes and tire replacement and they have had my vehicle ready promptly and their work has always been fantastic. My go to shop for routine car maintenance.

Benjamin Maxham

Kelly Pan

Will charge you $60 to change 1 head light and will tell you it takes an hour. The actual cost of a headlight bulb is about $6 for a Toyota Corolla and it takes a LITERAL 1 minute to change the bulb. GO TO AUTO ZONE BUY THE BULB YOURSELF. THE AUTO ZONE WORKERS WILL CHANGE YOUR BULB FOR YOU FOR FREE.

Tim Fisher

Changed my oil competently, but tried to upsell me on some other frivolous repairs that would have cost over $100. How do I know they were frivolous? I had my car at its dealership just last week for a safety recall, and when they did a similar complementary check they found nothing of the sort wrong. Nearly every single number on Firestone's check-up sheet was low-balled by up to 20% from the dealership check-up, and there's no way I got that much wear and tear in a single week. Bottom line: know what you want when you walk in, and don't let them sell you anything else. If you don't know cars well enough to know a con when you see one, take yours somewhere more honest.

Derekmary Stiles

Vil SumWolf

Great Service & friendly employees.

ياسر البدراني

Expensive and busy but good service

Nate Hayes

RedDrgns13 PS4 Player

The best firestone ive been in!

Darren D

Great Service and very friendly people at this service center

James B

Con Artists! I normally avoid chain stores like Firestone because I know they try to scam people, but it was my last option to get my car examined. I was helped by a woman I think was named Sabrina, and she fed me the biggest scam I've heard with my car, I don't think she realized I knew more about cars than she probably did. She told me the tires were done and needed to be replaced NOW, the air filters needed replaced NOW, the battery was dead and needs replaced NOW, and the radiator needed to be flushed - and they'd conveniently do all of this for me at a hefty premium. I was silently laughing at myself because two of my tires had 20K miles left on them (yes the other two need replacing soon), my air filters were replaced 8 months ago, my battery was brand new (I took it to auto zone AND advanced auto parts and they showed me the readings and the charge was fantastic, they laughed at Firestone for trying to pull one over on me), my radiator was also flushed within the last year. I finally called her out on the battery and she looked me right in the eye and had the immoral audacity to say the battery was still worthless. These are common things places like Firestone try to trick people into having repaired, because most people don't have the knowledge to know any better. It was funny because they didn't even identify the things that were wrong with my car that I knew about. They checked off that both headlights were working great, even though I knew and verified that one of the front headlights was dead... did they really even look my car over or just pretend to then hand me an appraisal for all the "broken" items I needed to have them fix now? If you do not know much about cars, do not trust Firestone, they will sense your naivete and pull a fast one on you. Always get a second opinion from a more reputable garage shop (I prefer privately owned places that rely on their honesty for business). This just reaffirms the longstanding distrust I've had for places like Firestone, avoid them if you care about your money and your vehicle's longevity. This visit was a total scam and employees like the one I dealt with do not belong in a customer service position.

Joshua Deason

The service here was outstanding! The staff was very friendly and extremely helpful. I was informed of what services were recommended once my vehicle inspection was complete and was also informed of services that could be needed in the future but were not necessary for this visit. In addition to an inspection and oil change I also had 4 new tires put on my truck and had an alignment completed. A few other customers came in for oil changes only and were in and out in no time at all. I will definitely return with my vehicle for future services!

Christen Buehler

Phrawsty Gamez

Recently spent $500 for full service only to have my car cut out on me twice in the same day. FULL SERVICE BUT IT WAS BARELY A QUART OF OIL IN IT AFTERWARDS!!

MADEBYMUNKI

I have been here twice for a tire repair and on one occasion the mechanic messed up my studs and lug nuts not once but twice, however the manager in charge - Sabrina took care of everything professionally. I was reimbursed on the cost of my lug nuts and studs and treated really well with respect. If you are reading this Sabrina, you did one hell of a job, we need more managers like you around. I would definitely go back if need anything else as the customer service and professionalism is something this branch can be proud of. God bless.

Ronni Lessa

My a/c stopped working in Mississippi, on my way back from New Orleans to NYC. I was staying over in Birmingham and went over to Firestone first thing in the morning. They were very kind and helpful. They drove me back to my hotel and picked me up, when my truck was finished (earlier than expected). The a/c is working beautifully. I would recommend this particular location of Firestone, to anyone and everyone.

David Reza

Lied to and decieved me. 0 stars

Corleone W.

Speedy service plus thorough inspections equals quality business!

Lance McDade

Andrew S. Wallace

Courteous and prompt service

Business Hours of Firestone Complete Auto Care in Alabama

SUNDAY
8AM–5PM
MONDAY
7AM–7PM
TUESDAY
7AM–7PM
WEDNESDAY
7AM–7PM
THURSDAY
7AM–7PM
FRIDAY
7AM–7PM
SATURDAY
7AM–6PM

PHONE & WEBPAGE

Firestone Complete Auto Care en Alabama
View Phone Number
View WebPage

PICTURES






Others also saw
Oliver Tire Pros
Oliver Tire Pros
Tires - Alabama

Tire shop

Alabama Auto Service Center
Alabama Auto Service Center
Tires - Alabama

Tire shop

Team One Nissan Of Albertville
Team One Nissan Of Albert...
Tires - Alabama

Nissan dealer

City Tire Inc
City Tire Inc
Tires - Alabama

Auto repair shop

Tire Discounters
Tire Discounters
Tires - Alabama

Tire shop