at first Jef seemed like a legit cool guy that was about business and making his customers happy...until I began my chase after being asked to leave a $150 deposit if I was serious and wanted him to work on my design.
I left my deposit without any hesitations and he told me he wouldn't be able to start it for another two weeks, which I said no problem. He asked me to send him pictures of ideas and things I wanted for my sleeve...I sent it to him a few days later via email.
I initially went to see Jef early January...I never heard anything back from him until late February after I emailed to ask how the design was coming along. He responded on Feb 25th apologizing for getting back to me a little late and that his wife had a serious health condition and he'd be out from March 9th to March 20th.
I apologized for his situation and offered him to hold off being I thought his personal matter was farther more important than a tattoo. Either way, he offered to finish the design and piece it together via email being I'm in Massachusetts and his shop is deep in Rhode Island. I said that worked perfect so that way I could see if I was happy with the design and if not we could make changes and I could come down to start the process once we decided the design was satisfactory to my liking.
Again, I waited until April 5th to touch basis with him since I had not heard from him and again showed sympathy for his personal situation with his wife's health...he emailed me back stating he had been with his wife and to call the shop to get his schedule and set something up...I reminded him of viewing the design again, and on April 7th he told me he'd be able to send me pix of it when he returned to shop on April 15th...and It is now April 19th and I had to reach out to him yet again regarding this project...
Due to the lack of communication and lack of keeping his word on anything he said since day one really made me not comfortable with him doing the work for me, so I chose to cancel with him and ask for my refund and proceed with another shop.
He now emails me saying his rates for designs and how much time he spent on it and that he would refund my deposit based on the amount I owe for his time...
I can't imagine anyone would pay for something they don't even know really exists so I say exactly that to him...and he now decides to say that he can't send anything via email with line of work, and to come in, get my piece and the partial refund..SAY WHAT!!!??? He told me he'd send pix of it via email, now he says he can't...you have got to be kidding me!
I'm a very understanding and patient person, but I also belief in good customer service and holding people to their word...I believe I was not only patient from day 1 but also extremely sympathetic and understanding to his personal matter...I even felt bad sending him an email to cancel but I knew that it's what I needed to do for me being I wasn't being provided with the service in which I was promised.
I work very hard for my money and I don't believe I should have to pay anything I did not receive...and to be BS'd about how he is unable to send it via email now is ridiculous...I have to pick up this piece and pay for it? Very Very unprofessional...and mind you guys...he is charging me $75 for his supposed 2 1/2 to 3 hour work! over $75? seriously?
I would never recommend this place to anyone...very unprofessional, unjust and simply lacks customer satisfaction!