Professionalism was awful. My best friend and I went in for very meaningful matching tattoos. I had called a few days prior to ask some questions over the phone given that I live five and a half hours away. I never received a call back and yes I did leave my name and phone number. When I got to my friends house for the weekend we called again and asked a few questions and then went in to get a quote and appointment for later that afternoon when they had availability. We got a quote from the shop manager. We were deterred from our first placement idea for the tattoo because they don't do touch ups in those areas and the likely hood of it healing correctly wasn't high. Disappointed, we left to go wait for our appointment time and discuss a different spot. We settled on ribs quickly. We had both really wanted one there for a long time. They repeatedly tried to get us to pick yet another spot because it's a sensitive spot. We knew. I've had tattoos before, my friend had not. They really did not want her first to be her ribs. I'd already given them a non refundable same day deposit. We got switched artists because the one had an appointment show up early. No problem. The next artist we showed her the tattoo and told her our quote and she got really upset because that's not what she would've agreed to. We settled on a price and she started the templates and we filled out the papers. She walked away telling us she'd be right back she needed to get a piercing before one of the artists left. Are you f****** kidding me? It cant wait till the next day considering you already collected the entire total from us we didn't want to leave. I would've expected 10 min. tops. Nope, more like 30 minutes. She finally finished the templates and started the tattoos. My friend went first. And the artist messed one of the words up. This is my friends first tattoo and we triple checked the templates because it took a couple tries to get it right. Halfway through she was informed for the first time this was her first. She said "had i known that I would not have done this". The shop manager came back in from walking somewhere for drinks. She came in loudly announcing someone wasn't working at said place that night and they wouldn't let her leave with a drink so she had to stay and drink it. YOU ARE AT WORK ARE YOU GUYS KIDDING ME? Is that why my friends got messed up? had that artist been drinking too? Entire experience was negative especially for my friend and that being her first time. I feel bad writing this bad of a review given the other artist working there in the booth next to us seemed to be wonderful, friendly, and nice, and an amazing artist. She didn't seem miserable to be at work that day and seemed to know how to be professional at work. The artist working on ours was Trish.