I was not informed that I would pay a rush fee to hem a t-shirt at drop off, nor was I given a sales slip to clarify that I was told the fee would be $12.00 (which I thought was reasonable.) Upon pick up I was advised to pay $25.00 due to a rush of 3 days. Four women were in the room with one (Sandy) sewing. Sandy told me that there were not enough alteration services in Sioux Falls, so they have to charge for rush services. When I explained that I was never told about the fee or that it was considered a rush, she did not believe me and advised me to never return to her place of service - but she would return the fee. Instead, I just paid the amount she charged of $25.00 and told her that I wouldn't have used her service and will not again due to the fact I was never told there would be a fee. I was SHOCKED that a service provider (and business owner) would be so rude and unfair. I also wonder if they were so busy with alterations, why were the other 3 women just standing around her rather than attending to alterations. This was a very bad first impression to a new resident of Sioux Falls. Sandy's Alterations needs to improve their customer service. A receipt with charges and due date should be given to customers upon dropoff to set expectations. A respectable store manager would have handled an upset customer in a much better manner. I am surprised they have stayed in business so long. And, by the way, the woman in the hat who told me the charge would be $12 just kept her head down during the interchange.