I love to support small business, but this was awful, and it gets weird. The inside of this place is small, dingy, and smells like a smoker's basement (with an extra gallon of cologne on the side).
I was greeted with a smile from a male. (*EDIT* : some parts of my review were requested to be taken out by a third party after they went back to get something fixed. They owners did not seek to make contact or remedy the situation, they just wanted me to edit a review. So, in an effort to be sensitive to all individuals and circumstances, this review now contains only information on the physical building, service, and selection. It no longer contains how I perceived an employee represented the business, though it greatly impacted my experience negatively.) I went to try things on when the suits came in( a few day before the wedding.) He then asked me to go into the back office where there was one small changing room, with a curtain split down the middle and didn't close right, to try on my pants. The scent thickend as i got closer to the room. I entered, closed the curtains as best I could, and changed into the pants. I proceeded to let him measure and finish what he needed to before paying him the cash and booking it out of there without looking back. Oh yeah, they only take cash. . . you know, like an ice cream truck.
The suits were fitted months ago and they just came in four days before the wedding. We all had to get there in a small time frame to get fitted for a final tailoring. Not sure if they are done yet, and tomorrow is the wedding. OH and they ordered the wrong shirts...those aren't in yet either. The ties were wrong as well, and there was a discrepancy/ miscommunication with the fact that the groom wanted vests but didn't get them. Those were last minute as well. My sister and future brother-in-law don't need the added stress at this point.
I could go on about this place, like how %50 of their merchandise looks like Salvation Army donations, but i won't. Please Save yourself the headaches, the stress, and the anger. Go to another small business you deserve better.
I understand they will read this again. I've heard that the business used to be a great "mom and pop" place. Though my preceding review came from a place of fresh-wounded frustration, I wish they will make a few changes. If they did a simple cosmetic remodel (bright paint, organize, remove old carpet, and open the door in nice weather), the place would be more pleasant to walk into and intern set a fresh atmosphere. If they installed a legitimate changing room door. If they accept debt and credit cards. By the time i, as a customer, have to get in my car and go to the nearest ATM, i am already considering other options. Ill give them the benefit of the doubt in that the are very busy, but they needed to have our things done much sooner than they did. If they can focus on these things as just being pleasant to their customers, I'd give them more business in the future. However, my 1 star rating must stand for now because i genuinely feel like i have a 1 star experience. I myself had gotten married a few months before my sister and had a 5 star experience with a different company that i have to compare this to.