Reviews of New Era Alterations, Dry Cleaning & Shoe Repair (Tailor)

1007 Masten Dr, Kernersville, NC 27284, United States Located in: Kernersville Marketplace

Average Rating:


You will be able to see the opinions of real people who are buying the services and products of New Era Alterations, Dry Cleaning & Shoe Repair (Tailor) in the state of North Carolina.

Currently this business receives a score of 4.6 stars out of 5 and this rating is based on 40 reviews.

You must have seen that it has an average rating is practically the best one, and it is based on a very high number of feddbacks, so we may think that the rating is quite reliable. If people have bothered to evaluate when they are happy with the service, is that it works.

As you know, we don't usually bother to place tatings when these are positive and we usually do it only if we have had a problem or incidence...

This Tailor corresponds to the category of Dry cleaner.

Where is New Era Alterations, Dry Cleaning & Shoe Repair?

REVIEWS OF New Era Alterations, Dry Cleaning & Shoe Repair IN North Carolina

Deborah Roy

Brett this is a public apology for giving this dry cleaner an unfair rating.

Angie Webster



MOST AMAZING PLACE EVER! Anna was my seamstress and completely altered and changed my moms wedding dress to become my own. Seriously phenomenal business!!!! Couldn’t recommend higher.


I have been using New Era for alterations since they opened. The service is always top notch. I recently had a challenging embroidery request that I needed help with. They really went above and beyond and it came out perfect! Highly recommend them for your alteration, embroidery and dry cleaning services.


professional efficient friendly clean! thanks

Lenai O'Connor

Friendly staff and a full service business. They contract with my employer and they always do a great job pressing my uniforms just right!! Very pleased with the service and customer service!!

Cierra Taylor

I was referred to this store by a friend. I didn't know anything about it before this. I went in today for the first time to get alterations and everyone was very friendly. The lady that helped me gave me a lot of great suggestions to fix my dress which I liked a lot. Other places don't seem to care but she seemed very interested in how I felt and making my dress the best it could possibly be. I'm really glad I chose to come here over any other store. It was a great first impression and I cannot wait to see what my dress is going to look like. I recommend everyone come to this shop, you will get the best service.


WOW, OUTSTANDING CUSTOMER SERVICE! !!!! I needed a super - QUICK hem job on pants for my teenager, presenting his Senior project within HOURS ! The staff was incredibly helpful, I ran a quick errand abducted the owner met me at my car with the pants. Because we were guess-timating the length he invited me to come back if we needed another tweek, free of charge! !!!! This is how EVERY business should be run !!! Bravo !

Michael Procton

Clean store, good service, excellent array of offerings.

Brent Morris

I use this dry cleaner pretty regularly and they have always been very polite and prompt. They way they come out to your car is a nice touch and the turnaround on the cleaning is about as fast as it can be. They also have helped me with stained clothes and minor alterations so they have become a one stop shop for me and my clothes cleaning needs. Convenient location as well just off Main St in Kernersville which works well for me and my daily routines.

vicky roberts

Brought a purse in for repair and they told me they would call ard 3 with estimate. They called...price too high said I would come in and get it. Got there ( 90 degrees outside) and they said it wasn't there and would not be back for an hour. So had to go home and come back again to get it.. I said all they would have had to say on phone to pu in hour and I would not have been upset..a man tried to give me an attitude but I just left.

Chris M

The best dry cleaning service in town at a very reasonable price. I took a two piece suit in to have dry cleaned. The staff were very knowledgable and did a fantastic job. A+, would recommend to anyone.

John Cranford

I had some problems on the orignal review I posted. I want to say everything was fixed to my satisfaction. They are a great bunch of people and I will be going back.

H. Irick

Great customer service. Great quality, great price. Beat other places by hundreds, we had my wifes dress and veil preserved and the train repaired. The train was torn and had mud stains (rained at the wedding). They did a fantastic job. Highly recommend.


Did a great job altering my new suit at a great price.

Alexandra Rice

Best dry cleaners in town! New Era has extremely reasonable pricing, very friendly staff, and they always have our order ready on-time and accurately completed! We used to go to a different cleaners a few years ago and they would forget an item here and there or bag someone else's items with ours but we have never experienced that with New Era! They even offer shoe polish/repairs and of course alterations. It's a convenient one-stop shop!

steve white

Just alteration shop, not Shoe Repair shop! Don't know about shoes! I think they send it the other shoe shop.

Joel Robinson

Jenn Anderson

Excellent service every time!

Mike Smith

Great Folks. Quality service

Florian Hemme

Outstanding. Great service and workmanship - from dry cleaning to alterations and shoe and purse repair.

Blaine D

Great customer service, with timely dry cleaning. All around great experience.

Mark Robinson

Had two pair of jeans hemmed here. Great work.

Ciara Beaver

I wanted a place that was owned by a person, not a chain. New Era is locally owned by a Christian Family. They thrive off customer service, and treat you how you expect to be treated. New Era is a honest and hardworking American business that will call you by name when you walk in the door. They take that extra moment (if your willing to spend it) to get to know a little about you and your family. This is a place there I recommend taking everything. A blue pair of tights slipped in with my whites. I took them there to see if they could get them out and they came back great. I also had a formal hemmed and fitted there. It came out great. I have not tried the shoe repair yet, but if they are as meticulous about shoes as they are cloths, then they are probably the best in that area as well.

Heather Newby

Mr Kelsey

Law enforcement friendly. The only place I’ve had my boots resoled for years. They deserve 6 stars

Jessica Brumbeloe

Absolutely the best. Nice people with a job well done. Level 6 guide highly recommended!


I am a new customer...brought in a wedding dress to have pressed after being altered else where. They were so nice. Cleaned at a very reasonable price and really paid attention to detail. they even replaced my torn gown bag w a better one for a small price. I spoke with the male owner/manager and he was very kind, professional and customer oriented. He delivered everything he promised. We highly recommend this cleaners...we came from Greensboro because the other cleaners prices were crazy high. Loved the fact we got a much better price...and fantastic service also.!!! thank you!

Erin F.

Had a pair of BDU pants pop a few zipper teeth while at work. Brought them to New Era and they repaired it with a nice tough zipper that should hold up to the work I do. Friendly customer service and good workmanship.

Jayme Beal

This place is amazing! Here I am day of my step brothers wedding, spent $300 on a dress from David’s bridal (never worn) and my zipper would not go up

Ethan Glass

Awful experience. Burnt 2 button downs and wouldn’t even compensate for it. Terrible staff and dry cleaners

Kelly Smart

I originally gave this company a negative review, as you can see below. Although I didn’t get the dress In time for the wedding I wanted to say that not only did the owner call me, he is reimbursing me for my dress, and donating the dress to an organization that takes dresses for underprivileged children. I think its amazing that he is giving dresses to charities and not fighting me when it comes to a refund. He is also giving a gift card to me to use in the future to show that they do a great job! I have to say they care about their business and seems like they take their business reviews and work not go here to get any alterations done. Not only did they do everything opposite than they said they would, they ruined my expensive dress. The dress has a low plunge line and now one side my you know what hangs out , she used metal clasps vs material to put the dress together. The metal clasps made it look trashy and made it extremely small around my ribs so I can barely move. She told me when I came in to have it fitted that she didn’t realize it was a wrap around dress. Isn’t that her job? So no calls were made to me to explain what she decided to do. She said it was her bad and that she had forgotten what we talked about. Not only did I still have to pay for the alterations, the man at the front asked me if I was happy and I said no She told him that I didn’t want it fixed, wen the reality is I am going out of town for a wedding. Very rude and unprofessional. ****UPDATE...I wanted to say that the manager did call me after reading this and felt terrible about the situation! Although we didn’t have time to fix the dress before the wedding he did go out of his way to call and try to make it right! I do plan on bringing the dress back for them to fix.

Janice Shagena

Absolutely love this place! Owner and staff are so friendly and professional. They altered my “mother of the groom” dress and my daughter’s bridesmaid dress for my son’s wedding in February. The seamstress made a suggestion to add a small bustle to my gown since it had a short train. I got SO many compliments on the dress! It fit like a glove and was very stylish! My daughter also lost a little weight a few weeks before the wedding and her dress was slightly loose. They altered it in a day (3 days before the wedding!). She looked perfect!! I highly recommend them for all of your general dry cleaning needs and alterations!! A++++

Harley Allen

Just had a pair of cowboy boots resoled and heels .beautiful job.well worth the money

Dana Baker

Art R

New Era is the place to go if you want friendly customer service, superior workmanship, a quick turn around, and reasonable prices. I have used New Era multiple times and have never been disappointed in their service and quality. It is nice to be greeted by a friendly owner and staff who truly cares about providing you with a positive experience. I wouldn't want to use anyone else.

Keith White

This was my first time using these guys and I had quite a bit done... dry cleaning, press only, alterations, and darning on four garments. There was a problem with the work done on two. So why 4 stars if they screwed up twice on our first transaction? Well... because of the way they immediately and graciously addressed the problems. Perhaps some miscommunication on my part and a bad day on theirs, either way they made good on everything. I should mention none of these "problems" were irreparable...nothing was "ruined"...just some details i wasnt satified with but like i said they took care of everything and did so quickly. I do recommend new era... reasonable prices and responsive management.

Sarah Thompson

Just moved to Kernersville and our neighbor recommended New Era. We absolutely love this place, Brett and his staff. They are so welcoming and friendly. My husband's shirts were pristine! We will definitely be using their services and would recommend them to anyone!!

Nicole A.

I took my designer wedding dress and finance's suit along with other items to New Era and they did an excellent job on everything! All of the staff at New Era went above and beyond for me and I cannot thank them enough. Every visit I have had over the past 6 months (which I drive 45 minutes because they are so great) exceed my expectations. I highly recommend New Era for big or small alterations, dry cleaning, pressing, etc. Their prices are very reasonable.

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