Reviews of Carolina Bridal & Alterations (Tailor)

Adara Stroud

She is fabulous. She altered a bridesmaid's dress for me. It fit perfectly.

Tonya Coleman

Fantastic, above and beyond customer service!!!! Picture this....planning for months for an event and on the big night one of the most important elements,the dress, becomes unwearable!!! My daughters Holly Ball gown zipper decided to break on the big day and she had to leave her group of friends to head home hoping we could find something for her to wear. Side note: super proud of her for no tears and a “we got this” attitude(she is only 11)!Took a chance and called Carolina Bridal and even though they were closing in 20 minutes AND I was on the other side of town they said “come on. We’ll try to figure something out!” They couldn’t replace a zipper in that time so they sewed her into her dress!!! My daughter was able to go to her first Holly Ball in the dress that she wanted to wear and had a blast!!Thank you Carolina Bridal for making a huge disappointment into a happy ending!

Duncan Blount

Unbelievable service and expertise.

Carver Thompson

Messaged them a couple weeks ago needing my pants fitted for a wedding the following Saturday and they had them done a day before I expected them. Last week, I was able to get my brother in there the day after I messaged them for a suite fitting. Awesome team, very family oriented.

Ashley Ermer

Let me start on a positive note first. The people there are friendly. But they have a very small selection, the parking is shared by pretty much every other store Front in downtown Shelby so if it's full by the more popular places prepare to walk a small distance to get to the place. I was extremely dissatisfied with my alterations in fact I had to do more myself when I got home. The alteration prices are very expensive I had minimal work done an inch and a half taken off of the shoulders and a small Belt charm (I could have added myself) and a single button removed from the very back cost me $45. The cups either they are had already added or came with the dress didn't fit my chest even though I'm rather large chested. Another girl that had the same dress as me had her alterations done elsewhere needed more work done and only cost her $25 and that seamstress did so much better work. I believe they're highly overpriced and their alterations are not worth the price they charge you. If you're looking for a bridal gown please don't be afraid to go take a look but take it elsewhere to have it altered. I also recommend this for bridesmaids dresses and any other Formal Wear you may need. As for accessories you could probably find more options online or even at Claire's. I had three buttons fall off before the wedding I attended even begin so thank the Lord I brought a sewing kit with me. The bride's wedding I attended also had buttons that needed to be taken care of the day of her wedding. Shelby North Carolina does not offer a lot for Formal Wear locations and bridal stores but it may be worth it for you to check out beautiful bride before going here. When I got married I checked places out of town and found a way better selections with way better prices including alteration prices this store offers an extremely small selection for shoes as well I found a better selection of formal shoes at the Dillard's Outlet in Gastonia and the shoes were way better priced. The only reason I'm giving them 3 stars it's simply based on how polite the employees were.if you have a very special event coming up it will be worth your time to check out other places first. You would think after alterations your dress should fit you perfectly and my case it was not and they were so pressed for time it wasn't worth me even asking them to take a better look. My dress should have been fitted around my chest and my waist. There should have been more time taken to ensure I was happy with the dress but instead I settled only because while I was there I kept hearing how pressed for time they were to get other alterations done but they obviously seemed were more important yep did not include bridal dresses themselves. Not just to me but for other Bridesmaids as well we were not happy with alterations we had completed to our dresses and if it wasn't for some last minute handy work on our own part the bride would have not been happy either. if you're going to be a bride and bridesmaid mother of the bride or even going to prom please check other places first even if that means going out of town it will be worth it I promise. I will finish by saying the only reason why I had my dress purchased an altered here was due at the bride's request and once she saw what me and a few other girls went through with our dresses she agreed that another location would have probably been a better fit for her and her bridal party.

Dee Dee

These women are greedy, don’t use this overpriced shop! I ordered a tux from them and it cost me $200 and I ordered 2 weeks in advance and the owner measured my son. The tux finally arrived 3 days before prom and the shirt,vest and jacket were too small! The owner blamed it on my son’s muscles.. they wouldn’t get a bigger size jacket or vest but reordered the shirt. The shirt came so late, a couple of hours before prom was to start. I was late on taking pictures as a result and had to travel back and forth through construction and traffic three times, almost an hour drive each way.The “new shirt” that was ordered was too large, but too late to re order. The suit was also dirty, it had gum in the pocket! When I returned the suit I asked for a price adjustment for my trouble, I was told nobody was there to do so and I’d have to wait until Wednesday for a call from the owner to come back from vacation.. we’ll Wednesday came and went with no call.. I can also say that while we were there others were complaining about similar issues, one other customer got their shoes way too small. Obviously this shop only cares about the money and not your special day or if you become a repeat customer.

Kristen Witzling

So far, so good! I'm getting my wedding dress altered and my mom's wedding dress turned into my rehearsal dinner dress...through my first fitting they are doing a great job!

Kimberly Pettry

They worked my daughter in and got her prom dress perfect!!!! I'll be going here next prom!

Audrey Bell

Went with my friend whose daughter is competing for Miss North Carolina. Sasha is not just helpful, but she's sweet and kind. If you're looking for a dress for your wedding, competition or your groom and groom's men please check out Sasha and her yeam!!

Ruth D

I needed last minute alterations done to make my wedding dress exactly what I had dreamed it to be and Carolina Bridal was there to help! Cheryl and her assistant did an outstanding job and I would highly recommend this shop... Just be sure to book an appointment about 4-6 months in advance!

Jackie Sibley

Best discount formal gown shop on the planet! I have saved so much money and have the perfect pageant wardrobe for my daughter with the help of Carolina Bridal.

Peggy Robbs

Wonderful wonderful wonderful. Sasha is very knowledgeable, a people person. Has a warm personality.

Hannah Lanier

I very much enjoyed my experience here. The employees were super nice and helpful. Ot seemed like they were trying to help you find a dress and not convince you to buy one for their own benefit.

Debra seate

They were very friendly and kind

Erin Pickard

Sasha and Cheryl were so helpful and made finding a flower girl dress for my daughter a breeze!

Rhonda Waterhouse

We went here to get a suit altered for my husband. The service was wonderful. They were honest and told us that the pants were much too big for them to alter and have them still look good. I truly appreciated their honesty! We will be going back when we get better fitting pants.

Anchellica Tate

Great people

Billy Young

Excellent selection and great customer service

Christina Pearson

This was the best experience I've had! The staff was extremely nice and made it feel like we were part of their family. They knew exactly what a girl wanted for her big day! I highly recommend Carolina Bridal and Alterations!