Diane is very flat. To say something nice, well, shes not unfriendly. The music she has playing in her shop is religious which is not, in my opinion, appropriate for a professional environment. I took my wedding dress here for alterations- she did not explain how any of this works- She should really be more upbeat and friendly and explain how things work rather than quiet with an air of condescendence in her tone. I asked questions and got mediocre answers. They need to put something up between the riser and that brick wall- if the brick touches your dress it could stain your dress- which Diane did not tell us until we had a near accident with my wedding dress! You should also sweep and clean your floors regularly if your customers need to walk around in their wedding dress. My dress and shoes were getting dirty so i chose not to walk in them to test them out which makes it difficult to tell if Diane is hemming it properly. Oh and when your seamstress says to you at your second fitting (its too late shes already begun working on your dress at this point) that she's quite busy because its prom season you know shes not going to take all the care she should for what you are paying her! Oh and lets keep making more appointments so you can keep charging me $25 for each apointment instead of just doing it right and what I asked at the first apointment. My hem came loose during my formal
portraits and it looked like i had ripped my dress. Had to have my maid of honor pin my dress in the middle of the boston public gardens to fix it. Which made us late getting back for the ceremony. I also had all 5 of my bridesmaids, my two sister in laws, and my photographer on their hands and knees looking for the bustle loop during cocktail hour because Diane did not pull it through all the layers of my dress! Thank god i had my wedding day emergency kit for my mother in law to save the day! However i still missed a good amount of my cocktail hour because of this! And my dress became bunched under my arm pits after wearing the dress for only an hour which means Diane did not sew it properly nor tight enough and now i have these bulges of fabric under my arms in all my wedding pictures. She did a cheap job for an expensive fee. Craziness. Diane im sure your a good person but sewing is not your calling