Took my wedding dress here and got it back with gobs and wads of black threading mashed up in the beading of the train and all over the bottom of the dress. Took me a half an hour+ to remove it all. My veil was smooshed in the bottom of the bag, bunched up, not ironed like I was told it was going to be. I turned the dress around to check the front and there was a brown smear across the chest of the dress that looked like makeup or spray tan. I called and spoke with a gal on the phone who said she usually does the steaming and ironing and she was not informed the veil was supposed to be ironed, even though I paid for it, so that wasn't done. I told her about the smear across the front of the dress and all I heard was "well I didn't try it on!" from connie in the background. At this point, I was horrified. I was getting married in a few hours and I now had to clean the dress and find somewhere to steam it. I had to beg David's bridal to let me use their steamer, thank God they let me. Anyways, I initially took my dress into Jack's Tailors just needing the strap around the neck adjusted, the seam along the zipper repaired, and steamed. I got it back dirty, unsteamed, and the repairs weren't even correct, the strap was still too loose. But I wasn't about to take it back here. No way. Will never go back and will advise others to stay away. Oh, and I have pictures of all this so if anyone is asking for proof, I can send it.
Oh you can't believe me? That's a disgusting way of doing business. Exactly why I won't be sending any business your way. I have the pickup ticket if you'd like more proof. And no I didn't get anything on my wedding dress, that would be dumb of me, and the only dumb thing I'm guilty of is taking it to your tailor store, as I can see your customer service is only geared toward people that you wouldn't have to mend your services with. Like I said, I have pictures of my dress when I got it back and I still have my service ticket. If you'd like to see them all you have to do is ask as opposed to being snarky and I'm not even asking for my money back, I'm just warning people of what could potentially happen and thank you for your reply, only proving how you respond to criticism, in a very unprofessional manner. No I dont work for David's bridal, they had to save my dress.