Scam! I took a full length formal jersey gown to this tailor & requested to have it hemmed by about 3 inches. I tried on the dress in in-store, the tailor pinned the bottom, I paid $35, and the tailor told me when it would be ready for pickup. I called prior to going to the store to make sure the dress was ready he confirmed it was ready. When I arrived he asked if I wanted to try it on I said no I just want to see the hem. I put the dress on the counter looked for the ham and it's nowhere to be found...the tailor just cut the bottom of the dress with scissors for $35. Then he says, "you don't want to hem this kind of dress it looks better this way". My response, I do want the dress hemmed that's why I brought it to you & that's why I asked you to hem it, and that's why I paid you $35. The tailor replies, "I can't hem it because of the material...". So which is it you can't hem it or I shouldn't hem it? Either way getting my dress hemmed wasn't a suggestion it's why I brought it here and why I paid $35 if he couldn't him it then he should have told me that when I dropped it off or called to tell me he wasn't able to complete the alteration. After about 15 minutes of arguing back and forth with him about what customer service is and if you're unable to complete the job that you're paid for you should be responsible enough to inform your customer he agreed to give me $20 back. So I paid $15 for him to make a sloppy cut to the bottom of my dress that I still had to take to another tailor to have professionally hemmed. Do not trust this company with your clothing!