I dropped off two pairs of shoes, exactly same make, just different colors. One pair needed to be sewn back together on the heel and some elastic replaced on the strap. Other pair I wanted to see if they could be dyed grey (try were a light beige with some dark spots from dirt). I have had these shoes for 3 years, repaired multiple times elsewhere. My only other pair is the exact same make as the previous two, but in navy.
So here is the problem. I was first told, no, suede can't be dyed anything but black. Turns out that was wrong. There are special dyes and I should have done it myself instead. I was told that they could only be dyed black. Fine, that's what I usually wear anyways. Then I pick them up. The shoes that were dyed had spots that weren't dyed under the straps. And the soles looked like they had been spray painted, but not even completely, so most of the sole was a different color. It looked horrible. On to the other pair that needed the new elastic and heel repair. The elastic was too long, it had been measured out to the elastic taken OFF that was stretched out, even though there was anothere pair of shoes JUST LIKE THEM to see what the elastic should have been. It was also extremely short, with a bit over 1/8" hanging loose on either side of the elastic. And the glue used to put down the sole again was glopped around the elastic and all shiny. So now my shoes are still too loose and look like crap. At least the stitching was done correctly. That is the only good thing I can say about this place. I could not wait to have them fix either since I needed them for a funeral in 2 days.