Reviews of Covington Cleaners (Tailor)

Guillory Family

Unfortunately, my experience with Covington Cleaners differs greatly from the three reviewers posting five- and four-star reviews. On Saturday, August 19, 2017, I visited the North Highway 190 location to drop off garments for dry cleaning, including a maxi dress that was designed to flow out from the waist in soft, elongated, spiral ruffles. Although I only had an opportunity to wear the dress twice before entrusting it to Covington Cleaners, I received several compliments on how beautiful it was. I discussed with the owner, Mia, the care instructions on the label, and asked if it could be cleaned in a manner that would preserve the ruffles. I expressly inquired about the design not being flattened. Mia assured me that the ruffles would be preserved, and I left the dress, along with seven other items, for cleaning. When I picked up my order after work on Wednesday, August 23, 2017, I discovered that not only were the ruffles of my dress completely and utterly ironed out, but my zippered moto jacket was also missing the silver decorative button from the left lapel. When I called the following day to speak with Mia about the damage, she said she did not remember our conversation regarding my dress and added, “My presser is excellent … makes no mistakes!” And, her response regarding the damage to my jacket, “Your jacket was like that when you brought it in. My husband took a picture of it.” Although I normally do not write reviews, I made the time to write this one in the hope that sharing my experience will prevent others from having their garments damaged. In trying to find a positive in this, at least I can be thankful that my lesson learned with Covington Cleaners came at the expense of items I purchased on sale, minimizing my loss.

LORENA Vallecillo

(Translated by Google) Very good service (Original) Muy buen servicio

Wendy Mitchell

I took in some white slacks brand new they did an awesome job well I go again yes good communication as well

micway71

Had the wonderful experience with this cleaners today as I was pleasantly surprised when I picked up several pieces of clothing. This is a cleaners that listens to their customers and they do exactly what you ask of them! Highly recommend and they have earned my business as I will definitely return.

Inge Mancher

friendly, helpful and reasonable.

Amy Miller

I have been using Covington Cleaners since we moved here 5 years ago. Ms. Mia is always friendly and knows each customer by name. There has always been a fast turn around for my clothes, and the price is always reasonable! Highly recommend.

Linda Rodick

Very high made a hole in linen outfit would not make any consideration blamed on me eventhough still had tags on outfit.Sad