A while ago I brought in a dress to be repaired. To be honest, the work was not an simple fix. The upper part of the dress had this kind of pleating and the fabric on the underside of two of the panels had pulled away from the seam on the body of the dress causing it to fray (a length of 2-3 inches of fabric on each). I was not expecting it to be particularly cheap to repair. They quoted me at a price that seemed a little high, but not so high as to be unreasonable. Again, the cost wasn't the problem, and I was willing to pay more for quality work.
>>>When I returned to pick up my dress, before I walked out of the store I inspected it to see if I could tell they had fixed it. (This was my first time using a new tailor in 8 years, so I wanted to make sure I was satisfied before I left.) Wouldn't you know, they only fixed one of the two seams! I explained that the work wasn't complete, and that they had not fixed the garment as we had agreed. The woman working told me that they would fix it, but only if I paid double what we had agreed on!!! I tried to explain that when I had talked to her before she explicitly quoted me for the price of fixing both seams, but she was really rude about it and stated that since they would have to open the dress up again she "couldn't do it for free". I was livid. However, I was planning on wearing the dress to an event that was coming up and just desperately wanted it to be done, so I agreed and walked out. I picked up my dress the following week and never went back.
In my opinion, despite the quality of work, that is such shady business practice, not to mention awful customer service.