Reviews of Jacob's Tailor (Tailor)

Dave Hung

Used for years, always great service and friendly staff

Lacey W

I have taken pants here to be altered, a purse to have a broken strap fixed, and most recently I asked them to repair some torn lace on a shirt. I have left every single time extremely happy with the workmanship and service that I received. They have excellent prices. I love this place!

Kelly Mcclain

I would give zero stars. I did not have the chance to get work done. I have a pair of high-heeled stiletto heeled boots that I just needed the little taps replaced to protect The stacked wooden heels and they told me it would be several days. When I told them I guess I would have to find someplace else they did not care so I assume they don't need the work.

Luke Hodson

Not up to date with trends and such. Tried to get a pair of Khakis tapered to be skinny and they refused to do so. Money wasted in my opinion. If your trying to get a modern fit to your pants

Stacey B

I had a zipper suddenly break and couldn't unzip my coat! I called and was told to stop in. Within 10 minutes my zipper was fixed and I was on my way! Thank you!

Angela H.

No hesitation to replace zipper in a jacket, great job & quality! Even done several days early!

Tiffany Blew

We've had shoes and a jacket lining repaired here. Great work and not high-priced. I recommend them!

Eric Bales

They do great work!

Tanner Wilkens

Best tailor I have found in the Northland

Rachael Proctor

WONDERFUL service! Needed something fixed quick and not only were they the only place I called who could do it same day—they were also the best price I’d been quoted, too! They were helpful and friendly even though I was inconveniencing them with how quickly I needed it done. I’ll never go anywhere else!

Sam Lee

Incredible attention to detail and extremely punctual. This place has saved me time, money, and countless pairs of slacks!

jennifer k

Wow! Took my favorite pair of suede sandals to Jacob's Tailor after another shoe repair place (Vidal's, rude!) said the buckle could not be repaired. The lady at Jacob's Tailor said no problem. Annd for a few extra dollars she could do it in 48 hours, just in time for vacation! Picked them up and I could't see any sign of repair. They looked good as new!! Outstanding service!

Kyle Lawson

They were very kind. However, I was told I would be paying 7 dollars for my jeans to be taken in at the waste, but when it came time to pay I was told it would be 14. Secondly my jeans were not taken in enough so they are still somewhat lose.

Cecilia Johnson

These people are AWESOME! They were very accommodating even though I inconvenienced them. They have a positive attitude and the service was awesome. Definitely a great KC business!

Marsha J

High quality work and fair prices.

rob norris

They tailor my suit and did a great job. When I had a problem a few weeks later with it they fixed it at no charge right away. Great place

Carrie Emmons

Wonderful service and inexpensive!

Delanez

I can’t really recommend this place for shoes that are worth your money after my experience. Pay-in-full at drop off, poor finish work, no notice of ready for pick-up. The shop is clean and they have finished shoes behind the counter in bags, organized and well kept. I gave them a pair of black rockports that needed new soles all black, far from special or custom. I explained i needed new soles for my shoes and a lady glanced at them them only to identify the type of shoe and then without any eye contact plainly barked it will be $70. Then followed up in a defending tone saying work is paid up front because people leave their shoes and they go unclaimed. At this point I am only slightly concerned she just spit out a number and there was no interest in my specific shoe and what work needed to be done or what it will take to be done or the pay before work is finished scheme. I get it they are Simply shoes and shoe repair knows exactly what is needed in an instant, I would expect. So i set my doubts aside, paid for work unseen, filled out their contact form and Waited for a notice they were done....... 4 weeks later still no call. I assumed they were done at this point unless there was an issue they hadn’t got around to tell me about, either way i was getting my shoes back. They were done! Of course that’s skipping ahead.. I return, walk in and wait to get service. Lady from the back of the room yells asking what I needed. In pause, Im just not at all thrilled about the customer service experience i have received the only two time I’ve entered this store. I replied that i was picking up shoes. She couldn’t hear me or understand so she yelled “what”... mind you she hadn’t put down doing work in the back to service me. I raised my voice to hopefully communicate im not thrilled at this game and that im here to get my shoes. She quickly makes it to counter and then asked for my name. Grabs my bag of shoes puts them on the counter. At this point i look down and i am un sure if she was honestly ending the transaction of the shoes this way and hoping i would just run out. I go ahead and check that the soles ore properly tied down and then quickly notice that the only visible part of the soles on the edges look like they were done with a pocket knife... i just decided to cut my losses and say nothing about it and find another place to have shoes worked on in the future. I said thank you. Upon leaving she hadn’t said thank you for coming or the business, have a nice day or goodbye, so i stop and repeated saying goodbye and waited for something. She finally said just “goodbye”. Yes that is what it is, a goodbye for terrible service, poor workmanship and my business. Add - the stitching on one of the soles is cut and will likely progress to fail. I haven’t used them yet so this was another fail of workmanship. Just no good.

Sharp Knife Man

Needed a hem fixed in my dress pants. Took all of 3 minutes. The owners were very polite. I would definitely go back.

Stephanie Annis

Took my daughters homecoming dress in to be heimed.. They did a wonderful job.. I feel it might have been a little bit expensive for what they did.. But the quality was great.. I paid $60 just for them to shorten the dress maybe 2-3 inches so it wouldnt drag the geound..