Reviews of Roza's Alterations (Tailor)

Warren Marshall

Wonderful staff! And more than reasonable for pricing and above and beyond for customer satisfaction. And such a sweet lady! Very happy with what I needed done in a short time. I highly recommend. Thank you!

Hartley Gabbard

They hemmed my scrub pants and they turned out perfect and they were very nice, will definitely return!

Bhavi S

They are unprofessional and rude and not even do the job right. I went to get my Scrub pant TAPERED. Showed them the sample and they told me a price. I didn't negotiate the price as money is never an issue for a job well done. 2 weeks later when I pick it up, horrible job done. No taper, only outer seam corrected. I am like this is no good, this is not a taper. This time the owner herself is there, she is like we showed you, I am like I showed you the sample and told you TAPER, and taper means correction from both seams not just the one. She said it ll be 6$ more. I am like what? And then she is like we do not want customers that argue. I am like I am not arguing at all, it's the final product that I don't like, and I paid for final product. Nonetheless she says "what do you want me to do? Fire Maria?" I am supposing Maria is the one that did it. I was like do not fire Maria, no one who works hard needs to get fired, if you guys can correct the mistake, it's all good. She sent me happily on my way. Next time when I go pick it up, mistake was corrected and it was correctly TAPERED, and me putting all things behind, I said, If you can do this job again, I ll get you my other Scrub pants too. Owner is like please don't bring anything here, we do not want to work for free for any one? What the hell? I paid 22$ for it, how is it free if you do a horrible job and I make you correct it. Tailors are not God and you make mistakes, admit them. Never would go back there, and I absolutely do not recommend them to anyone who wants a good job and a good professional treatment done. She told me they have enough customers and don't need more. So clearly if you are a regular stay blessed, but new ones please walk away before the owner treats you like a filth. Either do it right the first time, or admit the mistake and work with the customer, rather than being rude and pointing mistakes in customer. I would have liked to stay your customer, but I guess you believe you are Gods and can never do any wrong. With them, Customer is always wrong.

Bert Walls

Outstanding work and great customer service. I always bring my stuff to her. I may even buy clothes that I really like that are not quite my size because I know she will alter it at a fair price and I have had no issues with quality.

Andrea Knutson

They very quickly and efficiently replaced zippers on two pairs of jeans for me. The work was high quality, reasonably priced, and very much appreciated!

Michael Stapleton

I have really enjoyed my experiences at Roza's. She is an excellent tailor and keeps her busy shop running with regular customers, new business, and commissioned industrial work. She is personable and charming and has a great sense of humor. I have given her many items to alter and have never had anything to complain about. What I really valued was her encouragement in my interest in altering my own clothing: hemming and letting out pants, jackets, and sleeves. Once in awhile when something is too difficult, I bring it to her. Turnaround time for most things is about a week. She'll call you. Recommended.

Zak Wallace

Roza is a sweetheart and made me look great for an interview! She does great work for a very reasonable price.

Maer Maid

Always friendly, always on time, and well priced.

Ryan Cooley

Roza does awesome work! I just felt the price was on the high end. I had a jacket brought in a bit and it was $50. Also wish she could take card instead of just cash/check. She did a great job though!

Fioralba Minga

The BEST Alterations shop in the area!

Mary W

Her success may be her downfall. Because she is so busy, she has hired additional help. And what often happens, is that the quality of work goes down. That is what I have experienced. My last two trips there.......a pair of jeans with one leg 2" longer than the other and a fleece top with one sleeve made so tight I was couldn't wear it. And to make matters even worse, I had to wait another 5 days to get the clothes back because she felt she had to show the mistakes to the original seamstress (who was out ) so she could fix it. I will be going elsewhere.

Renee Biss

Amazing job done! Super nice people!

Dr. Theresa Link

This was the most horrible customer service I've ever encounter for my business. I took my leather jacket into Rosa in the first a February to get ice zipper put in. I were told that she had to order the zipper and she would call me sometime in February. I never ever received a called, so I went in there March 10 to check on my jacket that was not ready. The the owner began to swear before God that she was a victim of identity theft. That she had no money to place her orders. I tried patiently to understand. I finally ask for the return of my jacket which after much searching to find my jacket she did give it to me. I asked her for a refund, because I paid her in advance. Again, she began to swear that I never gave her any money, and I I told her not to worry about it because I had the receipt and I would return with it. I wouldn't advise anyone to take their clothing there for alteration due to the unorganised Clutter you may never get your piece of clothing back or completed.

Shane

Roza did an amazing job on hemming some suit pants that were too long. Excellent person to talk to and great pricing. Thank you!!!!

Godwin Owusu-Safo

As advertized, Roza did a good job on my pants. Here's the kicker...her customer relations skills are absolutely terrible. I drove almost an hour to her because I trusted the reviews on google. She was charging me $50 to hem my brand new pants for me. I told her that was a lot. She then said she'll give me a deal and take off $10 because I was wasting her time. I was surprised, but said OK. When I went back a week later to pick it up, I gave her a $100 note. She gave me $50 back. Surprised, I asked her why she was charging me $50. She said she knows she said $40, but she did a lot of work on the pants and as such is taking $50. In the most calm and respectful tone I could find, I told her that the money really wasn't mine but my wife's and I had told her I was only taking $40 out. Long story short, Roza told me she will give me back my $10, but I should never come back to her store again. Shocked, I asked "you don't want me to come back here again?" She said YES. So she gave me my $10, I told her to have a good day and left. As a fellow small business owner, I find that to be highly unacceptable.

Just went crazy

She's very nice and did the job very quick great service nice person!!!

Sam HARKENRIDER

Good price for quick service

Ellen Mensch

Worst customer service I've encountered.

Angie Mai

She was amazing!! Very very sweet hard-working lady. I enjoy our cute conversations about different cultural weddings! A very talented woman I must say! She also even gave me the right time when it was going to be done and then she called me and let me know it was ready as well.

Alex Kellogg

Very good quality work! For the time frame I needed my work shirts tailored, she did excellent! I would recommend Roza to everyone I know.

Lauren VanderHorst

They work miracles.

yaser44444 Radd

The best one in the city.

Donielle Lefever

roza hemmed some pants for me and did an awesome job! She was very pleasant and even downright friendly. Not sure what the other crappy reviews were about. "Let he is without sin cast the first stone". I WOULD HIGHLY RECOMMEND Roza

Nana Cee

I was told my items would be ready on Thursday. I went in at 10:00 a.m. on Thursday to pick them up. Roza said they were not ready. I had a really busy day and had driven across town to pick them up. When I asked when they would be ready (had several other appointments that day), Roza said to me, "YOU ARE NOT OUR ONLY CUSTOMER!! WE ARE VERY BUSY!!" I was shocked to say the least. The work was excellent, but based on the customer service, I will never go back. I still cannot believe she said that to me. Roza, I am the customer, so you should remember to treat customers with respect. I did not even get an apology. She acted like it was my fault. I came in on the day she said the items would be ready!! WOW!!! All you had to do was say, "I'm sorry they are not ready yet, but we will get them ready at ____ time for you." So simple, but not done.

Jim P

Was visiting in Fort Wayne a few months ago and somehow I damaged one of my favorite shirts (a tear in the box pleat of an expensive shirt). I called around to several shops and none of the shops could perform the work. That was until I called Roza's Alterations. The store is located in the Northwood Plaza (Target I believe is the anchor store) and is right behind the Pizza Hut. Roza the Owner said she could fix the shirt and promised to have it back to me ASAP. Roza fixed the shirt and got it back to me earlier than promised and the work is outstanding because I cannot even notice that the shirt was damaged to begin with. It appears that they repair anything (clothing, purses, wallets, sofa cushions, chairs, etc. The price was much lower than any of the competitors quoted and there was no upcharge for the repair with a fast turnaround. The woman must be good because I noticed about a half dozen wedding gowns and even curtains and draperies. I wanted to post this because other alterations shops in the area acted disinterested and like it was a bother simply asking for their assistance, however, Roza's Alterations acted professional and treated me with respect. I would strongly recommend their services.

Mark Schroeder

One of the best

Rebecca Knight

She is simply the best. She has handled everything I've sent her way, from wedding dresses to tactical pants. And she is such a beautiful, warm person, it's impossible not to smile when you're in there.

Dionne Myers

Roza is fantastic! She altered a bridesmaid dress and my wedding dress! Her work is flawless, I'm so thankful!

C Bracy

The highest skilled tailor in Indiana. Did an excellent job on my suit and at the cheapest prices in Fort Wayne.

Rachel Beery

Great price and awesome customer service!

Sarah Goodman

This lady is the best! She's very sweet and non judgmental. She did an amazing job of alerting a bridesmaid dress for me. I would recommend her to everyone!

IndianaJenz R

She is great with prom dresses. Last year we had a complicated alteration involving the bodice. This year just hemming the skirt. Both jobs excellently done. Very fair prices.