I had used this business several times in the past before moving out of state. Now back in the area, I referred my significant other in to have a suit tailored for an upcoming family wedding. The suit was dropped off 5/9. John stated it would be ready 5/23, as the claim check illustrates. Note that this is a full 2 weeks and my significant other did not argue the time needed despite our flight leaving on 5/27 at 8am.
Given my significant other's work schedule, I agreed to pick up the suit. I ended up having a very busy day and dispatched a co-worker to pick it up yesterday, 5/25, at 3:00pm. John initially chastised my co-worker for not being the wearer of the suit and stated it needed to be fitted but then eventually acknowledged that it wasn't actually ready - 2 days after the two-week lag time!
I arrived mid-day today (5/26), 3 days after the promised date to pick up the suit. Luckily, this time it was ready. I then asked why it wasn't ready in time and commented that a full 2 weeks had passed, and another two days, and it should have been ready as promised yesterday when my co-worker arrived to pick it up. I also commented that I was embarrassed after suggesting this business that promised times could not be fulfilled. He then asked for payment and I presented my credit card and paid $77.00. As he was completing the transaction he explained that "I don't understand his business" and that he has no obligation to meet promised times if other customers come in and need work done." My response was that I may not be familiar with his business but I do understand promised times and he should meet the deadlines he establishes for himself.
His response was to proceed to use profanity with me (F***) in explaining his view that I had no right to question him in this manner. He then told me that I can't complain because I am not the customer. Please note, I just paid. I am the customer.
My advice: Stay away.