**UPDATE, SHE HAS TAKEN OFF THE PHOTO WHERE I SHOW HOW SHE LEFT THE STRAPS MESSED UP AND UNEVEN** VERY DISAPPOINTED. WILL BE TAKING MY BUSINESS ELSEWHERE. After previous disappointing alterations with my cheer uniform, I decided to try this shop again 2 years later. I took a prom dress in a month ahead of the date. The dress was a 2 and needed to be sized down to a 0. Tanya was able to do the work and it fitted nice on the body. The straps were intricate as they crossed over in the back, after her alterations of taking the straps up a bit, the design on the back was GONE. I returned back to the shop asking for her to fix it and she began to act very offended and rude, claiming that "I'LL NEVER LOOK LIKE THE MODEL AND I SHOULDN'T COMPARE MYSELF TO HER." It was a simple fix of shifting the hook & eye attachments down on the straps to preserve the design that she said she couldn't do, so I had my mother do. I HAVE ATTACHED A PICTURE OF WHAT THE STRAPS LOOKED LIKE ORIGINALLY, AFTER TANYA TOOK THE STRAPS IN, AND AFTER MY MOTHER FIXED IT. Upon picking up the prom dress, I had told her that I had another dress that I'll be bringing in shortly to just get SHORTENED. She was eager and said okay okay bring it in! Today, I walk into the door and greet Tanya very kindly and professionally. She looks up in DISGUST, SHAKES HER HEAD SIDE TO SIDE, AND STARTS TO SAY "NO, NO, NO, NO, NO". I asked her what did she mean? She then starts to say "NO, NO, NO" followed with "I'M NOT DOING IT UNLESS ITS AFTER MAY 24TH." Of course I understand prom season is busy, BUT AS A SMALL SHOP OWNER, I would have thought she would try to be polite about her inability to service my needs. Very rude and ignorant. SHE TAILORS YOUR CLOTHES TO HOW SHE THINKS IT SHOULD FIT YOU, NOT HOW YOU WANT IT TO FIT YOU, WHICH IS ESSENTIALLY MOST IMPORTANT. WILL NEVER BE RETURNING.