When I arrived for my bridesmaid dress pickup appointment, another customer was with Kristina. After waiting patiently for 15-20 minutes, I tried on my dress. It fit well, however, there were oil stains everywhere that were not present when I had dropped off the dress. Kristina insisted that the stains were caused by myself or other people whom had tried on the dress in store. I don't believe this is the case because I ordered online and took the dress out of the plastic bag twice - when it came in to try on and when I dropped it off for alterations. The stains were also in spots that would not have been touched by myself i.e. near seams and on the back of the dress.
I was in a bit of a hurry at this point because my fiance was waiting in the car; we were driving straight from the tailor to a camping trip. I asked if I could get a discount on the alterations relative to the cost for a cleaner to remove the stains. Kristina insisted on spot cleaning the stains instead.
Between waiting for other customers to be serviced, Kristina to take phone calls, and the actual cleaning of the dress - my fiance and I spent 1.5 hours waiting and arrived at our destination late. Kristina would not give me a discount to compensate for the inconvenience, because through it all she kept insisting the stains were my fault.
Also - Kristina mentioned more than once that she didn't like customers waiting until the last minute. I dropped off the dress May 23 for a June 22 wedding. She reached out June 10 confirming the alterations were done, and I came in to pickup June 13 (note: Kristina was only available until 2 PM every day before then, and I have a full time job). She was going on vacation the following day through the date of the wedding ... so the only reason pickup/cleaning was a priority was due to her schedule. I felt disrespected being shamed for her limited availability.