Reviews of One Stop Alterations & Shoe Repair (Tailor)

Katie O'Neal

they did an awesome and speedy alteration on a bridesmaid dress that was way too big for me. They made it fit me like a glove! Will definitely get all my alterations done here from now on!

Daniel Yu

Love this place. Did a great job on my several pants in timely manner. I recommend this place to anyone.

K B

If I could give them no stars, I would. My future mother-in-law took her mother of the groom dress here for alterations. We're talking a simple hem, you guys. The result of a 2 week turnaround was horrific. The dress was cut uneven on the right and left sides. THEN, the back was longer than any of the other sides. This created a horrible mullet look. Not only did the woman wreck her very expensive dress, because let's be real -the dress isn't gonna grow back like incorrectly cut hair... AND the wedding is three days away where she has no time to buy another dress and have it altered. All of this said, the company took zero liability of the problem. There was no refund offered, there was no compensation for destroying her expensive dress itself, and there was no apology - zero responsibility. DO NOT GO HERE!

Rafael Garcia

Great

Linda Koon

Took two of my husbands suits to be altered and the quality of work was outstanding. They looked great.., like two new suits. Friendly people and timely service.

Huette Mabry

I have been using this shop for alterations for probably 10 years or so. Without a doubt the best alterations anywhere in Snellville! She can fit any size, large or small to perfection! Very high quality work, each stitch counts with Mrs. Hannah. I have never used the shoe repair service.

Krystal Thomas

Beautiful people with great service. They have been here for years...this shows in their service. If you got it...they can make it work.

TiffanyTouwsma

These are the rudest people ever. They first off tried to over price me to repair my boots. I made them aware I didn't think they job was done correctly. They YELLED at me and told me to leave and took my shoes. When I finally got my shoes a week later after wearing them the bottom of my shoes split. That's what MY MONEY PAID for!!! smh

randall jordan

I bring every item of clothing that I purchase to One Stop. They are experienced in tayloring high end clothing and I would refer them to any and everyone. Quality of service is fantastic and the staff is great. Would definitely recommend!!

Yovuna LovesJesus

Absolutely superb customer service! My daughter’s prom dress was altered from a size 12 to a size 2. The seamstress and Joy, the owner, were patient and professional in ensuring we were satisfied with the service. The price was affordable and the availability to schedule was phenomenal. I am a happy customer!

Kimberley Chandler

I have been using One Stop for over 10 years and they USED to be the best alterations shop close by. Apparently they changed management last year and I had no idea. I just took 3 items in for simple alterations and all 3 were done horribly and not as discussed. Do NOT, I repeat, DO NOT WASTE YOUR TIME OR MONEY! I would have given negative stars if that were an option! Extremely disappointed!

Tamica Steward

Nice people

Tony Fields

There has been a new ownership of this establishment an there service an work really sucks.I brought several different pairs of shoes to be fixed an as soon as i wore a pair they came apart an they've had at least 2 different Repair men there

Ingrid Walton-Gates

Alterations always done perfect. I don't trust anyone to do them.

Talisa Farmer Yates

They do a great job and have excellent customer service!

eunha ra

I'm very happy with the aweasome work done on my dresses and suits.

Prissy Missy

Lack of customer service and over pricing. Find somewhere else.

kevin mahan

They do fantastic work

Janice Ellis

This shop was wonderful with previous owner, but new owner has not continued the same level of completed work. I took a curtain in to have it copied. Bought material and asked if they felt they could follow the same pattern. They said they could. When I went to pick it up, it was too short and too wide. I was so disappointed! I did get a refund and reimbursement for the material, though. They just are not as polite and able to do a good job.

Lesley Lowman

Has always done a fantastic job. Done dresses in the past for me and recently completed a pair of prom shorts for my son. Excellent job on his shorts! Come to this place.

Amanda Hayward-Giles

Quick service, reasonable prices & ability to alter complex items!

Gregg Williams

Excellent service on all service they have provided. Flexible and only change for what is actually done. Great place for your alteration needs.

Pam Lewis

Fantastic workmanship and great people.

Dajuanna Smith

Have no clue what he talking about, he called my suede boots leather ... smh.

Iyhana Vernetta Goldwire

Capable of doing the unthinkable!! Great seamstress

cutaway5 .

Outstanding work. They make a suit look like it was made for you! Your clothes fit perfectly and you look much more polished after you bring them here for alterations. In the rare case something is wrong, they fix it if you Bring it back right away. Some people gIn or lose weight and then complain weeks later, which isn’t fair. Bring it back right away and it’s redone perfectly. Usually perfect the first time!

ebaysnipa

Me and my wife took her purse to get fixed there upon picking it up to be the store owner was really friendly and the place was really nice and clean so I would recommend it,and I'll definitely come back. Gave it a 4 star cause I think such a small repair could have been bone faster.

LaCreshua Daniels

Here is the reason I am giving this business a one star, it is not because they do bad work they are pretty good; however, can be rude. I had a few items altered previously with no problem but this one time things did not go well. Along with a clothing item, I had a purse and two pairs of shoes I needed repaired. To make a long story shorter, when I arrived to pick up my items the purse was not there. I was told that they threw it in the garbage. The lady who took my order stated I told her to throw it away, which I did not. Then the older man who repairs shoes told me I should have made sure it was on the ticket. (Well blame me for your mistake). My problem is that they never took responsibility. I would have accepted taking a few dollars off because the purse was not expensive but all I got was "you should have made sure it was on the ticket and you told me to put it in the garbage". I picked up my items and was going to pay a portion of the bill when the guy ran around the counter to block the door. Another lady spoke up (I think she is the wife of the guy who does the shoe repair - perhaps the owner) and told the guy not to block the door and ask me to pay $10. I did and left. I said all of this to inform anyone who goes here to make sure ALL of your items are on the ticket, verify it. And keep your ticket. I am not looking for anyone to loose business but they do need to learn how to handle conflict better. Their conflict resolution with the customer sucks...

Andy Yarbrough

Quick, knowledgeable, professional, and affordable. Did a great job on my tuxedo as well. Thanks!