Reviews of Kathy Custom Tailor & Dry Cleaning (Tailor)

Rafael Gonzalez

I specifically said no starch and my shirts had starch. They even acknowledged when I said it after dropping them off three days ago.

Aaron Pawlowski

Great work! Prices are reasonable and the quality of the work is top notch.

Mi Quitacre

My $180 4x6 rug was brought here to clean pet urine stains out of it. This cleaners outsourced the rug to Fabricare Dry Cleaners in on N. Florida Ave to be cleaned. The result was the rug was ruined from overly harsh chemicals...and then when I went there to pick up the rug, they told me they "the cleaners on Florida ave (Fabricare) has it. I went to Fabricare and they told me they "accidentally threw it away". Kathy's Dry Cleaning gave me my $38.00 back, plus $20 for my $180 rug. I have now retained a lawyer to take them and Fabricare to court. Such a shame I would be treated this way.

Chris Pitcock

Very friendly and helpful.

Cyndy Sanberg

My alterations are always perfect and so is my dry cleaning! Great job!

Deven Rosario

Local, convenient, and very friendly. I use them when ever I need dry cleaning or tailoring.

Adolfo Soriano

She does an excellent job and deliver on day scheduled date...

John Yowell

Great place to get your clothes cleaned and repaired .

S Brooks

Kathy is the best!

Niki Emory-Speicher

I am a flight attendant. I require my uniforms to be altered often. I brought my uniform to Kathy to be altered. The first time it was altered I put the uniform in the washing machine and the hem came undone. I then took the uniform to Kathy to be fixed. She fix the hem. I brought two more uniforms to her to be altered. She told me it would be done in one week. I came back at the end of the week it was not done. I came back the next week it still was not done. I came back two weeks after that it still was not done! I then waited 1 month after that, and came back, the uniform was done. She refused to give me any kind of compensation she could care less that the fact that it took two months to finish my uniform, and was extremely unpleasant as if it was my fault. In my opinion this person does not need to be in business. She did a horrible job when she did do it on time the first time, and she did a horrible job getting it done on time the second time. Rude and inefficient.

Shane Gadoury

Kathy and her husband have always bent over backwards to accommodate even the most last minute request. Never been disappointed in her work. Very reasonable price as well. Would recommend.

Eric DeRise #DRDERISE

Kathy is great.

Nicole Soares

Kathy has just done numerous items for me from tank tops to formal dresses as well as my husbands suits and she did a fabulous job! On top of that she is super friendly and so is her husband.

Teresa Campos

Her and her husband are really nice. That being said, my bridesmaids dress came out as if it were a beginners high school project. My mom actually had to go over her work and fix it.

Doray Miller

About a month after I got several pairs of pants hemmed I noticed on one pair that the hem was coming undone. I took then back expecting it to be no big deal to get it fixed. I was asked "Did you wash them?" Well of course I did. What kind of question is that? ! They proceeded to behave like it was my fault the hem came undone and said they couldn't have it repaired for almost an entire week! Horrible customer service. I won't be going back there.

Laurel Fostermom

I brought 3 bridesmaids dresses (to be worn in my brother's wedding) to Kathy to be altered. She completed 2 of them and the third, mine, still didn't fit right after the first set of alterations. She said she would take it in some more and have it ready for me in a week. We had already waited 2 weeks for the dresses to be altered. I foolishly paid for all 3 dresses and agreed to return in a week. When I returned to pick up the dress, Kathy told me she 'forgot' to complete my dress. I was leaving in 3 days for the wedding, which was out of state! She asked me to come back for it the next day and said she would get started on it right away. I was shocked and very upset. I told her I expected at least a partial refund. She told me, "No, I told you I was sorry." I told her to give me my dress. There was no way I was going to trust her with it another moment or ever come back to her place of business again. This business doesn't deserve any stars at all. NEVER waste your time or money with this place of business. Trust me, it isn't worth the risk. A business that isn't willing to own their mistakes and take responsibility for them isn't worth anyone's time. UPDATE: My original review stated that 2 of the 3 dresses we brought to Kathy were completed. It turns out that they were not completed properly either. After my dress was not delivered as promised, I had my daughters try on their dresses again, just to be sure. It turns out, the work she completed on these dresses was wrong. When she measured the dresses originally, she never used a measuring tape. She just eyeballed it. I trusted that she was the expert and knew what she was doing but, I was VERY wrong. I had to take ALL three dresses to be repaired in Massachusetts TWO DAYS before the wedding. I had to pay an additional $100 for these repairs to be completed and that doesn't account for the fact that we had to personally drive the dresses to the tailor, due to the time constraints. This was 45 minutes each way. My dress had to be taken in another 3/4 inch on each side and my daughter's dress had to be taken in a total of 3 inches (1 1/2 on each side)! My other daughter's dress had to have the lining repaired so that it didn't keep poking out. It is truly never worth risking your alterations to this establishment. I can highly recommend the tailor in Massachusetts. They acted professionally, went way above and beyond what was required, and didn't even charge a high premium (which would have been perfectly reasonable) to do it. This was the direct opposite of what we experienced with Kathy's Custom Tailor & Dry Cleaning.

Tampa Marie

I've been going to Kathy for several years. She is so sweet and is a true "old-school" seamstress. Alterations are perfect every time!

Nick Hercules

Brought a leather jacket in with a torn seam in the pocket. An older man with a thick accent refused to work on it. Told me it could not be fixed. Strange! I took it to Richie's on Dale Mabry and they fixed it like new.

Sue Vogel

Been going here for years. Highly recommend!

Daniel Clark

These are super nice people and Kathy is an excellent seamstress and tailor. I've taken suits, pants and dress shirts to be refitted because of weight lose and always an excellent job. Their dry cleaning is superb as well.

Tina Travis

Kathy does all my alterations and they have all been great!

Millie Murphy

Terrible experience! Brought her a pair of jeans to hem, picked them up one leg is higher than the other so I called her to tell her, she asked me to come back when I was there she said she didn't see anything wrong and I just wanted something done for free when I had just paid for my service! Never again