This place has great reviews, and I was excited to find a shop that offers alterations as well as dry cleaning. However, we were disappointed by our experience and won't be returning. I dropped three throw pillows off on August 9, all of which needed to have the zippers replaced and two of which also needed to be dry cleaned. I said that I was flexible on the pickup date, so the gentleman asked if August 17 would be ok because he'd be going on vacation for a week after and would not be returning until August 28. I agreed to the 17th and left the shop. On the 17th, the day I was due to pick up my pillows, the gentleman called to say they'd been cleaned but he hadn't yet had a chance to repair the zippers. Apparently, he'd had a few bridal parties with tight deadlines in the past week and told me I could come pick up the pillows to use in the meantime and bring them back when he returned from vacation to repair the zippers. I told him that I didn't need the pillows in the meantime and to please hold them until he returned so that he could finish the job at that point. The gentleman assured me he'd get them done as soon as he returned from vacation and that I could pick them up early the week of the 28th. As of September 7, I had yet to hear back from the shop, so I called and left a message. My call was not returned, so my husband stopped by the location, at which point he was informed that the gentleman hadn't gotten to our pillows yet! This is nearly a MONTH after I dropped the pillows off, and chances are we'd still be waiting if we hadn't taken the initiative to contact him. My husband told him we were expecting a refund, so the gentleman told him the pillows would be ready the following day and that we could pick them up then. We couldn't get to the store until the following Tuesday to pick up the pillows and were only given a 20% refund. I don't care how good the quality is. With that level of customer service, I will never return to this place.