Sara Rhodes- which I know is not your real name. You didn't even have the decency to approach my post with who you really are. Just ranting behind a made up name. Firstly, I have a witness who was with me during drop off and pick up. I was neither rude nor did I have a bleach stain on my jacket when I took it in. That's pretty shady, just like your mom. Very low to blame the customer for your mistake and then go off. Filthy jacket? Wow. Not even worth arguing with you bc your entire post was preposterous. Be honest and say you don't do dry cleaning there and whoever did it made a mistake. Why is that so hard? I am submitting your company to the BBB.
I am the type of person who counts on reviews to buy a product or service. This place had 5 stars by two people so I gave it a shot. The short of it is, they ruined my satin tuxedo jacket with some kind of chemical cleaner. Like bleach. Then they said I did that and it was like that when I brought it in. They actually... blamed ME for a discoloration they made. Then I was told that they don't even do the cleaning THERE. They use a 3rd party. WHAT? Shouldn't that be disclosed to customers just based on pure ethics or being an honest human being? They didn't even offer to refund my money. The one woman i dealt with argued with me. Made ridiculous excuses. Seriously ridiculous excuses. And then didn't even have the decency to put my jacket that they ruined in a bag! She just handed me this now useless tuxedo jacket on a hanger! I would never recommend them and have an open complaint to the BBB. Anyone who treats customers like that, blames them, and then yells at them- doesn't deserve to be in business.