She's rude AF. The review excusing her rudeness because it's her "culture" and that she's just "direct" is stupid.
I'm getting married in a few months and I went to her shop because I needed measurements for a suit I'm ordering, and I needed a place to get the alterations done once it comes in. I expected to pay for the measurements.
I walked in and very politely asked if I could pay to get measured for a suit. She ROLLED HER EYES and HUFFED while sitting at her sewing machine. She immediately says that she doesn't want to bother. So she marches up to me and starts lecturing me on what a waste of time it is and how I would need alterations anyway once it came in. Yeah, but I can't just pull a suit off a rack and try it on, I'm ORDERING IT.
I literally had to beg to get her to take the measurements. I had a sheet with the required measurements (Neck, Shoulder, Sleeve, etc) which I show to her and she angrily gets her measuring tape out. I understand quick measurements after many years of this work, but she wasn't trying at all. Apparently some of the required measurements were unique to the company I'm ordering from because she just complained the whole time about "How am I supposed to know what this is?!" Seriously? It's SLEEVE LENGTH. COLLAR. WAIST. THIGH. If you're not sure, just politely ask me, don't be awful. You're the expert! You're supposed to be the one to help guide people through!
She literally messed up the easiest measurements because she was going too fast, bitched too much, and just didn't care.
I went to TWO other tailors the next day because I was so scared of bad measurements AND had my fiance measure me at home (Who had to follow an online guide). How bad were Luba's measurements?
THIS BAD:
Luba: Chest 37, Waist 36, Shoulder 22, etc and half not filled out.
The other 2 Tailors and Fiance: Chest 42, Waist 33, Shoulders 20 etc
CONCLUSION: I was treated like trash. She didn't care and she claims she's done this job for 40 years. No, you've been an awful person for 40 years. I'm already stressed out from wedding planning, and I needed HELP. There is NO way I will ever come back to this shop and I'm telling everyone at my 300 person wedding to never come here.